Glottenham Manor

Bishops Lane, Bishops Lane, Robertsbridge TN32 5EB
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8.7 22 Reviews
  • Glottenham Manor, Robertsbridge
Glottenham Manor makes the most of picturesque Wealden countryside in order to achieve pleasant and satisfying care provision, privately run and with the addition of home-cooking.

A converted nineteenth century manor house, residents enjoy a spacious interior and stylish living environment, fully-resourced for modern care and boasting excellent gardens for nature lovers. The home benefits from its own hairdressing room.

The home has strong relationships with local authorities and other health services, with staff fully-trained and up-to-date with a constantly evolving care sector.

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Care Provided by Glottenham Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Chris Butcher (Acting Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for Glottenham Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,345 – £1,500
    • Self-Funded Nursing Care £1,345 – £1,500
    • RESPITE Self-Funded Residential Care £1,345 – £1,500
    • RESPITE Self-Funded Nursing Care £1,345 – £1,500
  • (these prices are only a guideline, please contact Glottenham Manor to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • An open visiting policy is in place.


  • Parking

  • A large car park is available to the front of the nursing home


Glottenham Manor Reviews (22)

Total of 22, showing 1-20
8.7

Glottenham Manor has a Review Score of 8.7 (8.708) out of 10, based on 8 reviews in the last 2 years. Over all time Glottenham Manor has 22 reviews.

Overall Experience

  • 16
  • 5
  • 0
  • 0
  • 1

Date Published

22
1
4
8
14

Review from David S (Son of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We manage to visit Mum for 2 weeks every couple of months due to distance. Little communication between times ie: phone, lack of dexterity re: hands/hearing/sight. Mum usually appearing to be content with her lot despite being a loner. For a country lass, it is obviously hard to be in her sat in a chair
situation. Staff appear welcoming/happy with several having been incumbent for many a year. Thank you.

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Review from Marjorie A (Daughter of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems very happy and contented is well looked after and the staff are very polite and pleasant nothing is too much trouble.

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Review from J T (Son of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad used Glottenham for a 2 week respite stay.
He had no complaints, enjoyed the food, staff were friendly and treated him with care and dignity. I was asked about his daily routine to ensure he was comfortable. In short Glottenham will be the place he will go on his respite.

Reply from Christine Butcher, Manager at Glottenham Manor

We look forward to welcoming your dad back for his next respite stay.


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Review from Wendy H (Daughter of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is Mum's second nursing home, she is so much happier here. The meals are amazing, if not a little on the large size. All staff members I have met are extremely pleasant and polite, nothing is too much trouble for them. A doctor visits the home weekly which is nice. I asked Mum if she likes it here,
she said, yes, they are looking after me very well...

Reply from Christine Butcher, Manager at Glottenham Manor

Thank you for your positive review, we are always happy to hear that our residents are settled and happy.


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Review from M H (Husband of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is very happy and content at the home. She gets on well with all of the carers. I have always found the staff very helpful and co-operative.

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Review from S S (Son of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very pleasant with very friendly staff running the home as well as caring for the residents. The food is all cooked there and is like home cooking. They have many functions to keep the residents happy.

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Review from Kenneth D (Respite Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was well looked after during my short stay. I was both comfortable and warm. The cuisine was excellent, especially Friday's special of sausage and chips (yummy). I found all the staff both nurses and carers very friendly and good to chat with. The manager was also very friendly and helped me keep
in contact with my wife who was a short-stay patient in a local hospital. The gentleman who looks after the maintenance also popped in for the odd chat during his tea breaks.

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Review from D W (Son of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Terrible place. I would not recommend this home one bit. Most of the individual staff here are great, with a couple of exceptions, but the management is appalling. Complete lack of on-site management staff, a lack of any accountability and an incompetent area manager. A call bell system that didn’t
work for 3 months and several safeguarding issues that had to be brought to the attention of the CQC and the local authority, both of which I believe still have open investigations for not only this site but the whole Brighthelm group.
My elderly mother has been in this place for 2 years and it has rapidly gone downhill to the extent that we got an expedited move to another home based around safeguarding issues.
If you have any other choice, take it.
The owner should be ashamed of this shambles!

Reply from Samantha Pryce, Admin at Glottenham Manor

Thank you for your review.
The home would like to apologize for the time that the call bell system was out of action in some of the bedrooms (which was actually 7-8 weeks not 3 months as stated). Your family was given an alternative call bell in an empty room close by and you were also offered a temporary change of room which you declined. Your family was kept up to date regarding engineer visits but unfortunately the management were in their hands. As you are aware, the management is on site Monday - Friday during office hours as per most care homes and the manager met with your father on every visit. A nurse was always available should you have had any concerns during your visits and the name of the nurse is made public in the reception area. As regards your slanderous comments in regard to the whole Brighthelm group, this is totally untrue. Regarding an expedited move to another home, we in fact waivered the 28 days notice in the best interests of everyone concerned.


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Review from William H (Husband of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has always received first class, caring attention and we have no cause to complain about anything. I would recommend Glottenham Manor to anyone needing such a service. It is no fault of the Home that visiting is not possible but know that "normal" visiting will resume as soon as possible.

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Review from Martyn C (Friend of Resident) published on 25 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Glottenham Manor has proved an excellent choice for a longstanding friend.
She has settled in and is well cared for by staff who are always on hand to help and assist.
The food is home-cooked and of good quality.
This nursing home is well run, and I would definitely recommend their services in a
beautiful country setting.

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Review from Valerie M (Niece of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely pleased with the personal care our aunt receives. The staff are kind, friendly and approachable. We couldn't be happier. The premises are always clean with fresh flowers always on display, Events take place regularly.

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Review from Heather H (Daughter of Resident) published on 26 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is no way of putting into words, the thanks I wish to pass onto Glottenham Manor staff for the genuine love and care they showed to my mother in the short time she was with them. There is no way of "faking" the bond they established over just a few months, not just with my mum, but with myself
and all her visitors. Humour, patience and tenderness in abundance. I have nothing but admiration for the entire team from chef, to carers, office staff and the joyfully exuberant resident cat "Pickles" who stayed to the very end on my mum's bed. What more could you ask for at such a momentous "stage".
It is a difficult, anxious time when a loved one has to leave your home to go into care and horror stories abound of wrong decisions and unhappiness. Now I know my mum was an "easy person" and not challenged by dementia and to her credit, she always did her very best to have a smile on her face, but I never doubted that Glottenham Manor was the very best place for her to see out her final days.

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Review from Jennie B (Sister of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was referred to Glottenham Manor. I am so pleased as I didn't think it could be better. the staff are always pleasant and support me, my brother is well cared for, food seems excellent and it always smells fresh.
There is always a warm welcome for visitors too.
Thank you.

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Review from S B (Son of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the nursing care that my father receives from the care home. The staff are always friendly and helpful and look after my father extremely well. Dad's room is well equipped and pleasant for him and is always kept very clean, neat and tidy, as is the rest of the home. Thank you.

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Review from Amanda F (Daughter of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for the care they give my Mum. Mum says she feels safe, secure, happy and loved by the staff, I'm confident that she is being well cared for when I'm not visiting, my Mum enjoys the activities and entertainment. I feel so blessed that my Mum has found such a lovely place
to call home.

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Review from S L (Wife of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my husband was only in Glottenham for two months, during that time the care and compassion he received was second to none.
The manager and staff were always welcoming and the home was warm and clean.
I would recommend Glottenham one hundred per cent.

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Review from Eric G (Son of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father had a very nice room which was always well maintained, clean and tidy. His medical and emotional needs were always taken care of in a professional, caring way. He was treated with dignity and respect at all times and we were welcomed warmly whenever we visited. When my father was admitted
to the home in January 2017 he was in a poor state but with their care and attention, his health improved significantly. He was looked after well until he passed away on Sunday, October 14th.

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Review from Carol S (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as Mum met the manager she felt human (after a previous bad experience in another home), she was treated with dignity and respect. When she arrived at Glottenham it was everything that was promised. It was warm and welcoming, the staff were happy and very empathetic. She was made to feel that
her needs mattered. This attitude shone through all the time she was a resident, even the cat was friendly. As a family, we were so sorry that Mum left to go home because in the hands of the home care system she is badly let down. It's only a matter of time before Mum, at 89 years, is back into a care home. We all hope it's going to be Glottenham.

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Review from Jane G (Daughter of Resident) published on 19 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manageress and her amazing team of staff nurses, care assistants, cleaners, cooks and the handyman all made my mother's stay a great experience, returning her smile after her previous poor experience in a nursing home. Nothing is too much and everyone goes out of their way to ensure their dignity
and quality of life is as good as it can be.


The best words to describe the team at Glottenham Manor are: warm, welcoming, friendly, kind, caring and professional and they should all be very proud of the wonderful treatment they give. Thank you.


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Review from Diane H (Daughter of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has been in three other homes and now we are so happy with the care. He is showered, nails clean, just always looks fresh.
He is bed-ridden, but they get him up to be with other residents. The staff are very caring.
Good food which our father always eats.
We have no complaints about his
care at all.
Just a lovely home.

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Current Review Score: 8.7 (8.708)

Overview of Review Score

The Review Score of 8.7 (8.708) out of 10 for Glottenham Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.308 for Glottenham Manor is calculated as follows: ( (54 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 91 Ratings = 4.308

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.4 Points relating to the number of positive Reviews for Glottenham Manor is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 7 Positive Reviews ÷ 10 = 0.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Glottenham Manor

What types of Care is Glottenham Manor registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Glottenham Manor provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Glottenham Manor have?

There are 50 Single Rooms.

What are the Facilities & Services at Glottenham Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Glottenham Manor to the centre of Robertsbridge?

1.0 mile(s) as the crow flies, distance by road may be significantly further.