Glottenham Manor

Bishops Lane, Bishops Lane, Robertsbridge TN32 5EB
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8.7 22 Reviews
  • Glottenham Manor, Robertsbridge
Glottenham Manor makes the most of picturesque Wealden countryside in order to achieve pleasant and satisfying care provision, privately run and with the addition of home-cooking.

A converted nineteenth century manor house, residents enjoy a spacious interior and stylish living environment, fully-resourced for modern care and boasting excellent gardens for nature lovers. The home benefits from its own hairdressing room.

The home has strong relationships with local authorities and other health services, with staff fully-trained and up-to-date with a constantly evolving care sector.

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Care Provided by Glottenham Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Chris Butcher (Acting Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for Glottenham Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,345 – £1,500
    • Self-Funded Nursing Care £1,345 – £1,500
    • RESPITE Self-Funded Residential Care £1,345 – £1,500
    • RESPITE Self-Funded Nursing Care £1,345 – £1,500
  • (these prices are only a guideline, please contact Glottenham Manor to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • An open visiting policy is in place.


  • Parking

  • A large car park is available to the front of the nursing home


Glottenham Manor Reviews (22)

Total of 22, showing 21-22
8.7

Glottenham Manor has a Review Score of 8.7 (8.708) out of 10, based on 8 reviews in the last 2 years. Over all time Glottenham Manor has 22 reviews.

Overall Experience

  • 16
  • 5
  • 0
  • 0
  • 1

Date Published

22
1
4
8
14

Review from Judith H (Sister of Resident) published on 11 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister came to Glottenham Manor on 24th May, having been 'fast-tracked from hospital' for palliative care. I visited a couple of days before and knew instantly that this was the place for my sister to be and that they would make her last days, happy ones. The manager was extremely warm and welcoming
and every member of staff had smiles on their faces - a pleasure and relief.
I visited my sister on the day that she moved in and she seemed very happy. They even agreed that she could have her beloved canaries with her!!
The love and care that she received was excellent and we could not have asked for anything more.
Unfortunately, my sister died only 8 days later but she was comfortable and surrounded by her family (there are no restrictions on visiting and we indeed spent the last few days with her), the staff showed love and compassion and we are extremely grateful to them all.
I would not hesitate to recommend this nursing home to anyone, whatever their age or illness.

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Treated with Dignity

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Review from Robert O (Son of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always pleasantly greeted every week when I visit my father at Glottenham. I am always apprehensive to visit my father but the staff, location, building, food and the excellent care my father receives make it a pleasant experience all around.
Carers are excellent, have so much patience, especially
in the dining room and it is reassuring that there is always a nurse on hand.
The manager is always available to talk to. This is a very happy, relaxed atmosphere here and everyone is treated with utmost respect.
Ten out of ten on all counts.

Facilities

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Cleanliness

Treated with Dignity

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Management

Safety / Security

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Value for Money

Current Review Score: 8.7 (8.708)

Overview of Review Score

The Review Score of 8.7 (8.708) out of 10 for Glottenham Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.308 for Glottenham Manor is calculated as follows: ( (54 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 91 Ratings = 4.308

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.4 Points relating to the number of positive Reviews for Glottenham Manor is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 7 Positive Reviews ÷ 10 = 0.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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