Haven Care Home

29 Telscombe Cliffs Way, Telscombe Cliffs, Peacehaven BN10 7DX
Submit a Review
9.9 75 Reviews
  • Haven Care Home, Peacehaven
Situated in a special location, just a few miles from Brighton in a quiet residential area, Haven Care Home offers peace and tranquillity alongside the convenience of being close to great local amenities.

The whole team at Haven are committed to delivering the best care and support to every resident, every day. Under the careful supervision of a home manager who has a wealth of knowledge and experience, they deliver personalised care to suit each person's individual needs and requirements.

Dedicating time to learning about each resident’s hobbies and interests, they design a comprehensive activity programme, supporting each person to continue to enjoy the things they love most, whether it be settling down to watch TV or tending to the gardens. Residents are also encouraged to get involved with the local community in Peacehaven, helping to maintain those ties so they continue to feel connected with their community.

Inside the home, Haven offers plenty of spaces for residents to relax, socialise and welcome friends and family for visits. The pretty landscaped garden and patio is the perfect spot to spend time during the warmer months and onsite facilities such as the hair salon and café ensure residents never feel short of spaces to spend their days.

If you'd like to find out more about Haven and what it has to offer, please get in touch with the team.

Show Haven Care Home on the Map

Care Provided by Haven Care Home

  • Primary Care Categories
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Huntington's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Daryl Winsor (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Haven Care Home Reviews (75)

Total of 75, showing 21-40
9.9

Haven Care Home has a Review Score of 9.9 (9.902) out of 10, based on 11 reviews in the last 2 years. Over all time Haven Care Home has 75 reviews.

Overall Experience

  • 54
  • 17
  • 3
  • 1
  • 0

Date Published

75
2
7
11
64

Review from Julie M (Daughter of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was in the Haven from October-November. He had a rare illness that the care home had not seen before. My father received the utmost care from the staff, and we, as a family, were looked after when my father sadly passed away at the end of November 21.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire E (Daughter of Resident) published on 11 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following a second stroke, my mother was transferred to Haven Care Home for continued rehabilitation. It was extremely comforting to receive a phone call from Haven Care Home to say that my mother had arrived safely and was being helped to settle in. During my mother's stay she was at times very confused
and distressed but the staff were all very patient, caring and professional. Together with the support from the community physio, the staff used the equipment provided for safe manual handling during my mothers care. As a family, we are all very grateful to all the staff at Haven, clinical and non-clinical staff, for the care given to our mother/nanna.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ginette S (Daughter of Resident) published on 10 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are fabulous! Manager goes out of his way to speak to residents and visitors. All staff say hello as they pass rooms and stop for a brief chat. Food is amazing. Facilities are exceptional.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R D (Resident) published on 10 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been staying here for a while now and have really enjoyed my stay. The food is lovely and so are the staff, they tender to all my needs. They help me with my letters and make sure I understand everything. I would recommend the home to to anyone that’s in need of support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E W (Friend of Resident) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently seen a friend into this Haven Care Home, I can only say she was accepted with ease and dignity by all staff and is now settled in as a resident. All areas are clean, bright and cheerful. All needs are met fully Everything is as advertised, we as a family are really pleased she is in
such a nice place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B I (Wife of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found staff absolutely professional in all aspects. They portrayed friendliness and were cooperative in every way. Questions put to them were answered without hesitation and their knowledge was conveyed in a way that could be easily accepted. I would have no hesitation in recommending this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John R (Respite Resident) published on 12 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is the finest I have seen and I have inspected dozens from my job in the fire service. I would recommend this home to anyone. My time at this care home on respite has been amazing and the staff here cannot be faulted. If I ever need long term care I will be coming back here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa G (Daughter-in-law of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was pleasantly surprised how nice the decoration was, and more importantly, all the staff we came in contact with were so friendly and helpful.
One, in particular, spent time with us explaining the situation and spent time with us, not rushing at all compared to how one normally is treated in the
care facilities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S G (Respite Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently spent just over two weeks at Haven Care Home - what a lovely place! The staff are all very caring and helpful, nothing is too much trouble - always very friendly, helpful and willing. I was given a nice room with a television and a lovely view, it had an en-suite toilet facility that
I found especially good. The catering was excellent, menu always varied and a daily choice - all nicely presented. Overall, I had a nice stay!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Josephine M (Daughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed short term, and Mum totally loved staying here.
Everyone was so pleasant and very friendly. I would definitely recommend the Haven.
The staff are very hard workers but still found time to spend with my mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anh P (Son of Resident) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been well looked after and the staff are attentive and show compassion towards her. The home has been supportive to me also, ensuring I am updated with any changes in both physical and mental health. The home has been my mother's saviour and she now feels safe. The whole team show great
dedication and really emphasise the meaning of care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rose W (Friend of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As the designated visitor I have found all the staff to be very friendly and knowledgable about my friend. I have been kept informed by telephone with updates relating to treatment and falls etc. Very happy with everything.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Terrence M (Son of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Haven for over a year now and I have nothing but praise for all the staff in the home and the wonderful job that they all do, especially in such difficult circumstances. I am always informed of any changes and support my mother is requiring and the manager is always available should
I need to clarify anything. It’s reassuring to know my mother is in such great care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C C (Granddaughter of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Haven Care Home is outstanding, the standard of care even through Covid has been to a very high standard and I can't thank the staff enough for all the hard work, support, love and care they have given my nan. I call most days and speak to both staff and the manager, the communication is excellent.
If I've had a concern or simply want to ask a question the manager is always on hand to put my mind at ease, his knowledge within his role is exceptional. I'm assured via video calls that my nan is living her best life and this is all thanks to the current manager and staff. I'm so glad I chose this home, it's by far the best in the area.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra S (Daughter of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at the Haven for around 2 years. The staff were such nice people, always willing to help and they were such a comfort towards the end of my mum's life. During the pandemic, the staff and the management stayed in touch with me and kept me updated when I couldn’t be with my mum and without
their kindness and support it would have been far more difficult for me and my family. They are all angels! Thank you for looking after my mum so well. I would highly recommend the Haven to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kerrie S (Daughter-in-law of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been a resident of the Haven since May 2020. I am very happy with the service the home has provided during this extremely hard time. Having been unable to see my mother-in-law due to covid 19, the home has made every possible effort to enable us to keep in touch with her, through
window visits, a pod especially designed so that we can see her face to face, video calls and telephone calls. The staff at the home have been lovely, always happy to talk and discuss the medical needs and general welfare of my mother-in-law. The management have been fantastic, nothing is too much trouble. I feel that I can contact them whenever I have a question.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter S (Son of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is well cared for and the carers are absolutely wonderful. He is safe and comfortable and I am updated with any changes by the home. The manager and staff are extremely helpful whenever I speak with them and are always happy to help. The home has come on leaps and bounds in the last year and
I would recommend to anyone I know looking for care for their loved ones.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jus P (Daughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, gone above and beyond to help meet all my mum's medical needs, always available to talk to if I have any concerns, worries about her. Always ring if there is any problems with mum so I am aware of everything that is going on with her care. Would definitely recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann T (Resident) published on 11 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are really lovely and very caring. Management, you could not find better and spend time asking if you are alright.
No food for diabetes.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Haven Care Home

Thank you for your lovely comments we do appreciate it. HC-One does not provide 'diabetic' food as such. Each Resident with diabetes has a diet-controlled menu that has reduced sugar. The Chef manages this at the home with the information provided by the team and the Residents themselves. This has proven to be a much more effective way of managing diabetes. If you would like to discuss your particular requirements please contact your Home Manager who can organise a visit for you from a member of the team and the Chef Manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Norman A (Resident) published on 9 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for Haven Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.902 for Haven Care Home is calculated as follows: ( (119 Excellents x 5) + (13 Goods x 4) ) ÷ 132 Ratings = 4.902

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Haven Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Daryl

Daryl Winsor

Job Title: Home Manager

Introducing Daryl Winsor
Home Manager at Haven, Peacehaven


What does ‘kindness’ mean to you?


“For me, kind care is about making each day great for everyone and seeing everyone smile.”


As a dedicated healthcare professional, Daryl has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Daryl closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He extends this caring approach to his Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


He also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Haven.


When asked what he enjoys most about his role, Daryl remarked:


“I enjoy seeing Residents with smiles on their faces and knowing they are truly happy. It’s wonderful to engage with them each day and it makes my job feel so special.”


In his spare time, Daryl enjoys travelling and exploring new places around the world.


If you would like to find out more information about Haven, Daryl has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.