Haven Care Home

29 Telscombe Cliffs Way, Telscombe Cliffs, Peacehaven BN10 7DX
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9.9 75 Reviews
  • Haven Care Home, Peacehaven
Situated in a special location, just a few miles from Brighton in a quiet residential area, Haven Care Home offers peace and tranquillity alongside the convenience of being close to great local amenities.

The whole team at Haven are committed to delivering the best care and support to every resident, every day. Under the careful supervision of a home manager who has a wealth of knowledge and experience, they deliver personalised care to suit each person's individual needs and requirements.

Dedicating time to learning about each resident’s hobbies and interests, they design a comprehensive activity programme, supporting each person to continue to enjoy the things they love most, whether it be settling down to watch TV or tending to the gardens. Residents are also encouraged to get involved with the local community in Peacehaven, helping to maintain those ties so they continue to feel connected with their community.

Inside the home, Haven offers plenty of spaces for residents to relax, socialise and welcome friends and family for visits. The pretty landscaped garden and patio is the perfect spot to spend time during the warmer months and onsite facilities such as the hair salon and café ensure residents never feel short of spaces to spend their days.

If you'd like to find out more about Haven and what it has to offer, please get in touch with the team.

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Care Provided by Haven Care Home

  • Primary Care Categories
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Huntington's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Daryl Winsor (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Haven Care Home Reviews (75)

Total of 75, showing 41-60
9.9

Haven Care Home has a Review Score of 9.9 (9.902) out of 10, based on 11 reviews in the last 2 years. Over all time Haven Care Home has 75 reviews.

Overall Experience

  • 54
  • 17
  • 3
  • 1
  • 0

Date Published

75
2
7
11
64

Review from T C (Daughter of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Don't really have anything else to compare Haven with.
Mum's happy, so we are happy.

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Review from S B (Daughter of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Haven Care Home. The staff are wonderful nothing is too much trouble for them. My mother has been very well looked after.

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Review from M D (Daughter of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very kind and always willing to help. Communication with family is excellent. Dad always looks clean and well dressed. He is very well looked after and fed well.

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Review from B F (Son of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely helpful and caring staff. My mother has moved down from Kent before the end of the year and is really happy. The staff are wonderful people.

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Review from D S (Son-in-law of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was lovely to see all residents included in the Christmas entertainment and the staff doing their best to include them and families in making them feel welcome. Keeping them in drinks and food, also keeping things festive.

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Review from M C (Daughter of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thanks for everything.

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Review from Shirley H (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault a thing. I really wanted to keep my mam at home until the end of life but it was not going to be. I am blessed with the lovely care and help my mum receives from all they really go out of their way in all aspects. A big thank you and for putting my mind at rest she could not receive better.

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Review from I B (Wife of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The strap at the back of my husband's legs attached to the wheelchair has been a bone of contention amongst other things. The new staff in high positions are more approachable and willing to listen and are making huge changes in a very positive manner. The changes are numerous and I am very appreciative
of their efforts. Much improved but lots to be done!!

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Review from Annie C (Daughter of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After spending ten weeks in hospital, Dad came to The Haven with a life expectancy of eight weeks.
Due to the high level of care and love Dad received, he spent his last three years there.
The Haven became Dad's second home and family. The love and care from the manager and all her team were exceptional
and second to none.
We would highly recommend The Havens.

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Review from A B (Respite Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my third respite care visit to Haven Care Home would not keep going back if it was not to my liking and everything most satisfactory. The manager and staff are to be congratulated on the services they provide.

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Review from J Y (Daughter of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care/nursing home.
All staff very friendly and helpful and nothing is too much trouble for them.
Mum really happy here.

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Review from J B (Daughter of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are caring and helpful and very friendly. Taking time with our mother.

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Review from Stacey R (Daughter of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Haven Care Home is an amazing place. The care is outstanding, not only the emotional support to the residents but to the residents' family members. The atmosphere is lovely and homely and welcoming. The care is outstanding and residents are treated with respect and dignity. Knowing my dad is here,
I can be rest assured he is safe and happy which is a huge relief. All staff from carers to management are excellent.

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Review from Lee H (Son of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are kind and considerate. The garden layout and setting is clean and inviting. The level of care is fantastic, nothing is too much trouble. Overall I would highly recommend this home.

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Review from Nigel M (Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kind, caring people with an eye to detail.

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Review from R D (Resident) assisted by family/friend published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff at this home are extremely good. The night staff, however, are a bit hit and miss.
Money needs to be spent to update residents rooms, particularly the bathrooms. My windows need replacing especially the bathroom which is too cold to use in winter due to the wind whistling through it!
There
is a definite lack of staff which needs to be addressed. Overall I am very happy here.

Reply from Clare Sheehan, Careline Advisor at Haven Care Home

Thank you for your comments and please accept my apologies for the delay in responding. With regards to the night staff and staff generally at the Haven, this has now been addressed and we now have continuity of staff which has been booked for months in advance, also we are in the process of recruiting more care staff. With regards to the update of the Resident’s rooms, these have now been placed on a program of works and are reviewed on a weekly basis. Please feel free to discuss anything further with me during one of your visits to the Home.


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Review from Terry H (Son of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident in this care home from Feb 2015 until April 2018, during her stay she received excellent care in every respect from friendly caring and helpful staff.

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Review from M L (Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very friendly and excellent in their caregiving. Nothing is too much trouble. They make/take time with all the residents.

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Review from Sharon S (Daughter of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are amazing and very welcoming, very supportive. Home is very clean and well presented. Everyone in the home goes out of their way to make sure my Father has everything he needs. Food is excellent and has a wide variety for all. I wouldn't want my Father staying anywhere else.

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Review from Shelley L (Granddaughter of Resident) published on 29 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We, unfortunately, needed to move my Nan into a care home after a fall at home and a long hospital stay.
The manager and staff at the home where welcoming, understanding and very good at communicating with us whilst we made the difficult decision to move Nan into full-time care. It was a difficult
time for us, as a family and the home helped ease the pressure.


Since then she has received an excellent level of care. Staff are caring and treat her with dignity and respect. The home has an excellent relationship with the local GP who routinely visits weekly to discuss any medical concerns or issues. There is a good programme of daily activities for the residents and the home is always clean with a welcoming atmosphere.


I would have no hesitation in recommending this care home.


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Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for Haven Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.902 for Haven Care Home is calculated as follows: ( (119 Excellents x 5) + (13 Goods x 4) ) ÷ 132 Ratings = 4.902

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Haven Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Daryl

Daryl Winsor

Job Title: Home Manager

Introducing Daryl Winsor
Home Manager at Haven, Peacehaven


What does ‘kindness’ mean to you?


“For me, kind care is about making each day great for everyone and seeing everyone smile.”


As a dedicated healthcare professional, Daryl has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Daryl closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He extends this caring approach to his Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


He also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Haven.


When asked what he enjoys most about his role, Daryl remarked:


“I enjoy seeing Residents with smiles on their faces and knowing they are truly happy. It’s wonderful to engage with them each day and it makes my job feel so special.”


In his spare time, Daryl enjoys travelling and exploring new places around the world.


If you would like to find out more information about Haven, Daryl has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.