Haven Care Home

29 Telscombe Cliffs Way, Telscombe Cliffs, Peacehaven BN10 7DX
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9.9 75 Reviews
  • Haven Care Home, Peacehaven
Situated in a special location, just a few miles from Brighton in a quiet residential area, Haven Care Home offers peace and tranquillity alongside the convenience of being close to great local amenities.

The whole team at Haven are committed to delivering the best care and support to every resident, every day. Under the careful supervision of a home manager who has a wealth of knowledge and experience, they deliver personalised care to suit each person's individual needs and requirements.

Dedicating time to learning about each resident’s hobbies and interests, they design a comprehensive activity programme, supporting each person to continue to enjoy the things they love most, whether it be settling down to watch TV or tending to the gardens. Residents are also encouraged to get involved with the local community in Peacehaven, helping to maintain those ties so they continue to feel connected with their community.

Inside the home, Haven offers plenty of spaces for residents to relax, socialise and welcome friends and family for visits. The pretty landscaped garden and patio is the perfect spot to spend time during the warmer months and onsite facilities such as the hair salon and café ensure residents never feel short of spaces to spend their days.

If you'd like to find out more about Haven and what it has to offer, please get in touch with the team.

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Care Provided by Haven Care Home

  • Primary Care Categories
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Huntington's Disease
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Daryl Winsor (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Haven Care Home Reviews (75)

Total of 75, showing 61-75
9.9

Haven Care Home has a Review Score of 9.9 (9.902) out of 10, based on 11 reviews in the last 2 years. Over all time Haven Care Home has 75 reviews.

Overall Experience

  • 54
  • 17
  • 3
  • 1
  • 0

Date Published

75
2
7
11
64

Review from James T (Son-in-law of Resident) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was close to passing away when she was moved to the Haven, but through the dedication of all the staff, she recovered and was treated as a close friend, none of which we have experienced in other homes. The atmosphere is always happy and the manager would always find time to talk to us and Mum.
The food is like hotel food (five star), the nurses and carers again are always smiling and never overstretched. Of all the homes we have experienced, this is the best and how all homes should be.

Reply from Jayne Duck, Customer Services Administrator at Haven Care Home

Thank you for your review and kind words about our staff. I'm so glad to hear that your mum has recovered and that she has made friends with the carers. It is the little things like a smile and listening that make all the difference.


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Review from Julia G (Daughter of Resident) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mum every day at this nursing home. Mum is very happy here and looked after very well by the lovely carers. All carers and staff are always so kind and thoughtful to me and my mum!


In all, a fantastic nursing home.


Reply from Jayne Duck, Customer Services Administrator at Haven Care Home

Thank you for your review. I'm so glad to hear that your mum is happy and well cared for. This must give you such peace of mind.


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Review from Daniel G (Son-in-law of Resident) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mother-in-law when my wife needs a break. The home is superb and all care is very good, it is a fantastic nursing home.

Reply from Jayne Duck, Customer Services Administrator at Haven Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from L S (Daughter of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had a 5-hour journey to reach Haven Care Home, my father was warmly greeted at the door by several members of staff and introduced to everyone he passed. Tea and cake was brought to both him and ourselves and he was made to feel very welcome with everyone calling him by his first name, and introducing
themselves.


He feels totally at home and is warm, comfortable and well looked after.


Reply from Jayne Duck, Customer services administrator at Haven Care Home

Thank you for your review. I'm so glad to hear that your father is settled and that he feels at home and is well cared for. It is the little things like a smile or a warm welcome that makes all the difference not only to the residents but their family's and friends also.


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Review from Jean B (Daughter of Resident) assisted by family/friend published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We had, unfortunately, a need to find a care home for my mother - urgently following a prolonged hospital stay following a fall at home. The reason for choosing Haven Care Home was based on the helpfulness and genuine interest we received from the home manager.


Since my mothers stay which commenced

in March this year, we have continued to find Haven's attention to detail and dedication reassuring for my mothers continued wellbeing. We hope the service continues to be as good as it is now. The reason for rating satisfactory for management is only because we feel there is an inadequate support during the home managers off periods. We feel however the home managers work is excellent!

Reply from Jayne Duck, Customer services administrator at Haven Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Jenny D (Daughter of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In February 2015, on visiting my mother in Sussex who was still living in her own apartment I was shocked to see a huge change in her and realised she was no longer able to live on her own and a visit to her GP confirmed this.


My daughter and I live in Staffordshire so I looked at a number of local

care homes which left me quite despondent. Then I came across Avery Horsefair in Rugeley and knew straight away that mum would find peace and contentment there. When she moved in her GP had given her a few months to live as her body was shutting down, but thanks to the incredible care from the staff at Horsefair, mum is now coming up to 99 and enjoying the company of the caring staff who pop in regularly.


Finding Horsefair is the best thing that could have happened to mum in her declining years. She is happy, superbly looked after and we can relax in the knowledge that she is in such a wonderful place, being looked after by staff who genuinely care.


A huge thank you to Horsefair.


Reply from Jayne Duck, Customer Services Administrator at Haven Care Home

Thank you for your review. It is so lovely to know that your mum is happy and settled and that she is so well looked after. I'm sure she has made new friends that she can enjoy the different activities with. It is the little things like a smile and a chat that makes all the difference. I'm so glad that you have peace of mind knowing that she is well cared for.


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Review from Michael C (Son-in-law of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, caring, clean, nothing too much trouble, nursed my mother in law back to good health. Can't find anything that needs changing. Well done!

Reply from Jayne Duck, Customer services administator at Haven Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from Geoffrey S (Son of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was initially unsettled when moving in and lost weight.
However, with care and support, she gradually settled, coming to terms with having to stay in the nursing home.
In nearly three years she had settled to being there even regaining her weight.
The loving and thoughtful care helped a
lot, they always had quips and humorous exchanges.
Staff have been attentive and very kind to my mother thus I could relax even though I knew she was so frail, knowing she was in very good hands.
Staff stability is really important, over two/three years my mother saw many of the same familiar faces.
Changes unsettle the elderly and frail.
Always led by good management.

Reply from Jayne Duck, Customer Services Administrator at Haven Care Home

So sorry to hear of your loss please accept our condolences. I have passed your kind comments onto the home and they have told me that your Mum was a ray of sunshine always had a smile on her face and that they miss her also.


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Review from Jean E (Partner of Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are polite and friendly at all times.
Excellent care, always someone able to talk to if any queries arise. Nothing is too much trouble ever.
Top marks to all the staff and management, my partner is very well looked after.

Reply from Emily Wilson, Customer Service Administrator at Haven Care Home

Thank you for sharing your lovely review with us, we really appreciate your feedback. We are pleased to hear about your positive experience and will share your kind comments with the home's manager. The Bupa Customer Care Team.


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Review from Angela F (Niece of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my aunty I am always made welcome. I know she is in a safe environment and is happy and well cared for here.

Reply from Jamie, National Development Manager at Haven Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Anne G (Daughter of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Sadly my father was admitted to the home for end of life care. The care offered was meant to make his end of life as comfortable as possible and it failed him and us. I would not recommend the home for end of life care.

Reply from Rose Pickering, Customer Service Administrator at Haven Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further? The Bupa Customer Care Team.


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Review from David S (Son-in-law of Resident) published on 9 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been very helpful from day one, they keep us informed how dad is doing and nothing is any trouble for them. Haven Care Home is very clean and dad said the food is divine and tasty. My wife and me can relax now he is in a safe place, you should be very pleased with Haven Care Home it does
Bupa proud.

Reply from Rose Pickering, Customer Service Administrator at Haven Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Pamela S (Daughter of Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at the home for just over 2 years. She is 90 yrs old. She is very happy and is extremely well cared for. The staff are great, nothing is too much trouble I live in Devon and can only get to see her every couple of months. I always get a very warm welcome. It gives me great satisfaction
knowing that she is safe and happy.

Reply from Rose Pickering, Customer Service Administrator at Haven Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Linda F (Daughter of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived here from a residential home 5 days ago. Until this move I had been very stressed and anxious about her. She had 2 falls and was in a lot of pain. On arrival we were warmly greeted and offered a tray of tea. Her room is inviting and well decorated. The food she has been offered and
eaten is delicious. I observed that she looks clean and fresh, hair combed and someone had put a little lipstick on her. All the staff treat her with great courtesy and friendliness - and us too. I am hugely relieved and happy that she is now in The Haven for the final phase of her life - I am sure she is too. Thank you all.

Reply from Rose Pickering, Customer Service Administrator at Haven Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Tessa L (Wife of Resident) published on 18 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is cared for with kindness of professionalism. He is always treated with respect. All the staff are equally efficient and caring. They recognise his weakening condition and do all they can for him.

Reply from Rose Pickering, Customer Service Administrator at Haven Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.


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Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for Haven Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.902 for Haven Care Home is calculated as follows: ( (119 Excellents x 5) + (13 Goods x 4) ) ÷ 132 Ratings = 4.902

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Haven Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Daryl

Daryl Winsor

Job Title: Home Manager

Introducing Daryl Winsor
Home Manager at Haven, Peacehaven


What does ‘kindness’ mean to you?


“For me, kind care is about making each day great for everyone and seeing everyone smile.”


As a dedicated healthcare professional, Daryl has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Daryl closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He extends this caring approach to his Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


He also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Haven.


When asked what he enjoys most about his role, Daryl remarked:


“I enjoy seeing Residents with smiles on their faces and knowing they are truly happy. It’s wonderful to engage with them each day and it makes my job feel so special.”


In his spare time, Daryl enjoys travelling and exploring new places around the world.


If you would like to find out more information about Haven, Daryl has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.