Hazelmere Nursing Home

9 Warwick Road, Bexhill-on-Sea TN39 4HG
Submit a Review
9.5 32 Reviews
  • Hazelmere Nursing Home, Bexhill-on-Sea
Hazelmere Nursing Home is a high quality nursing home located on the serene tree-lined Warwick Road in the heart of Bexhill on Sea.

Residents are at the centre of everything that happens at Hazelmere Nursing Home with the aim of providing a 'home from home' feel with a personal touch.

The friendly staff are on hand 24/7 to provide nursing and personal care according to an individual resident's needs whilst always valuing the importance of privacy, respect and dignity which is so very important when providing care to an individual.

Residents are accepted for permanent stay as well as respite and rehabilitation care.

Delicious menu options are on offer using locally sourced fresh ingredients and residents are encouraged to make suggestions for new options to be added according to their wishes.

A varied activity schedule is on offer with a focus on encouraging residents to take part and also asking residents what they would like to do with their time. Alternatively, residents can relax in the spacious lounge or in the landscaped gardens.

Services on offer include physiotherapy, chiropody, hairdressing and visiting opticians.

Double rooms are available for couples or residents wishing to share.

For more information or to arrange a viewing, please do not hesitate to get in touch.

Show Hazelmere Nursing Home on the Map

Care Provided by Hazelmere Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Inspiricare Ltd
  • Person in charge
  • Simona Mehes (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022

Funding & Fees Guide for Hazelmere Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time. Please report to reception.


  • Parking

  • Parking is available for all visitors.


Hazelmere Nursing Home Reviews (32)

Total of 32, showing 1-20
9.5

Hazelmere Nursing Home has a Review Score of 9.5 (9.471) out of 10, based on 7 reviews in the last 2 years. Over all time Hazelmere Nursing Home has 32 reviews.

Overall Experience

  • 22
  • 10
  • 0
  • 0
  • 0

Date Published

32
4
5
7
25

Review from G S (Sister of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We went to view the home to place my bother in as a result of continuing health care. From the first meeting to present, we have been astounded by the compassion and care our brother has received, they are very caring and understanding, we have certainly made the right choice for our brothers well being
and care. We can not thank them enough for everything they do for him.

Reply from Alan Jumaily, Managing Director at Hazelmere Nursing Home

Thank you for your lovely review. The team at Hazelmere really are just amazing and give their all to our residents - true heroes! It is a pleasure caring for your brother.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Charlie F (Daughter of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would highly recommend this nursing home. The service is outstanding, the staff are so caring and professional.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacquie F (Daughter of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since May 2024, every member of the staff have treated her with the utmost kindness and care. The home has a friendly, homely atmosphere which is exactly what I wanted for Mum. I would recommend the home to everyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian H (Friend of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and extremely caring members of staff. The care provided to my friend was 1st class. My friend was a resident at Hazelmere for a number of years and enjoyed the company and support from all of the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R R (Husband of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with this care home. The management and staff all seemed to care about the residents and were very pleased with how my wife was cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deborah B (Daughter of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only at Hazelmere for a few months but what a happy time she had, it has such a warm, friendly atmosphere and all the staff are wonderful, she was made to feel so welcome as were we her family, she was cared for so well and when Mum suddenly passed away they were so compassionate. I would certainly
highly recommend Hazelmere. A very big thank you to all the staff who looked after Mum and I wish that she could have spent a longer time with you.

Reply from Simona Mehes, Manager at Hazelmere Nursing Home

Thank you for your lovely review. It was an absolute pleasure caring for your mother and she is very much missed by the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine H (Wife of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Hazelmere for what turned out to be the last week of his life. The staff were wonderful and treated him and the rest of the family with such care and compassion which made a difficult week so much easier. I am only sorry that he didn't get to spend longer in this wonderful
nursing home. A big thank you to all the staff who looked after Mum.

Reply from Simona Mehes, Manager at Hazelmere Nursing Home

Thank you for your lovely words, Christine. It was an absolute pleasure caring for your husband, and we are so glad to hear your positive experiences.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paulette C (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came here in October 2022 for the final three months of her life and I couldn't have wished for a better nursing home. I cannot recommend it highly enough - they really do care.
All the staff are so welcoming and it really has a homely/family feel to it. Nothing is too much trouble - they
really are amazing. The consistency and retention of staff are also a good indication of just how good the home is.
The rooms in the new extension are amazing and homely, and the whole home is warm and very clean.
Plenty of activities to do for those who want to take part and residents can either eat together in the lounge or in their own rooms if they choose. The food is homemade and of very good quality.
I can't thank everyone enough for the time and care they gave to Mum in her short time at Hazelmere Nursing Home.
They gave me amazing support and comfort and kept me informed of everything that was happening, along with being able to stay there the night for her final hours. Thank you so much.

Reply from Simona Mehes, Manager at Hazelmere Nursing Home

Thank you very much for your kind words. We always try to make sure that our resident's families and loved ones are by their side whenever possible. I am glad Hazelmere was able to deliver the highest standards of care for your mother and the family. It was a pleasure looking after your mother and she is fondly missed by all of the Hazelmere staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol W (Daughter of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was apprehensive of going into respite care, but within 10 minutes there was saying "she loved this place" - Hazelmere! She particularly enjoys the lounge and the company and activities there. A lot of fun, is had by residents, visitors and staff there, she also enjoys the excellent home cooking
and the kind and respectful care received.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L E (Sister of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous, caring staff, always happy to discuss my sister's care.
Decor is not brilliant but the important thing is that they genuinely care about all aspects of my sister's care and well being.

Reply from Simona Mehes, Manager at Hazelmere Nursing Home

Thank you for your review. We strive to always care for our residents like we would our own family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill C (Daughter of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home. Very friendly and has a family feel. All staff very helpful and friendly. Area around the home is very nice and not on any main roads. The care home is set in good grounds. The food is good and good quality.

Reply from Simona Mehes, Manager at Hazelmere Nursing Home

Thank you so much for your lovely comment. We are extremely proud of Hazelmere.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Daughter of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Upon being greeted at Hazelmere Nursing Home the staff are very welcoming. Polite and make you feel comfortable.
The residents all look very happy.

Reply from Simona Mehes, Manager at Hazelmere Nursing Home

Thank you for your review. We work hard to ensure our residents and visitors to feel welcome and at home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P G (Husband of Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hazelmere Nursing Home is not only a nursing home, it is in reality a nursing home with first class nursing care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Aliya M (Daughter of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very warm and welcoming. It feels like a home. I feel like myself and my mother are really listened to. There is a strong cohort of staff that work there and so that creates a feeling of stability.

Reply from Simona Mehes, Manager at Hazelmere Nursing Home

Thank you very much for your kind words Aliya. The whole team really value your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Suzanne M (Daughter of Resident) published on 9 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault this home, and when I say home that's exactly what it is. In a short space of time myself and family have become a part of the home and feel very much like one big family. So pleased we found this place. Staff are fantastic and are quick to notice if you need a chat, advice or just a cuddle.
They are brilliant with my Mum. It's such a relief to know they have Mum's best interests at heart. Nothing is ever too much. I can't praise them enough.

Reply from Simona Mehes, Manager at Hazelmere Nursing Home

Thank you so much Suzanne for your kind words. Its a pleasure looking after your mother.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are really caring and do their best for me. Good food and good activities.

Reply from Simona Mehes, Manager at Hazelmere Nursing Home

Thank you very much for your review. We are all hoping that you will have a positive experience regarding our services at all times.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan S (Friend of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a friend of one of the residents living at Hazelmere Nursing Home. I normally come in once a week or every two weeks and I can honestly say that the home holds to its high standards. The home always smells and looks clean, the staff are more than willing to help whether that's offering a drink
or checking that everything is ok, They are very professional when dealing with the Lateral Flow Test and are overall kind and compassionate.
I did not have any issues when visiting and I can tell my friend is being well looked after. A home that is definitely recommended to all of my friends and family. I am able to leave my friend and not feel guilty or worried every time I go. Brilliant home with brilliant staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola S (Daughter of Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was here for respite care for 2 weeks, she loved the homely atmosphere and staff were very warm and caring. We were very impressed and reassured by the excellent communication with family and flexibility with visits despite extremely thorough Covid precautions. We felt mum was very safe and well
cared for here, unfortunately, she needs to move again, which is a shame.

Reply from Alan, Manager at Hazelmere Nursing Home

Thank you for your lovely review and kind words Nicola. The team at Hazelmere take great pride in delivering a personal and high-quality service and your review is very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Norah T (Wife of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say they looked after my husband really well and I had a big smile and a big thumbs up, he cannot communicate by speech, the staff were lovely and very pleasant and could not do enough, a special mention to the manager and her staff, thank you.

Reply from Alan, Managing Director at Hazelmere Nursing Home

Thank you for your lovely review. We are glad your husband enjoyed his stay with us and look forward to welcoming him back to Hazelmere in the future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Wife of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was lucky to be able to spend the last three weeks of his life at Hazelmere. I cannot fault in any way the care, kindness and dignity shown not only to him but to myself and family. Nothing was too much trouble! A huge thank you to all the staff for all their kindness at a very sad time.

Reply from Simona, Manager at Hazelmere Nursing Home

Thank you so much for your kind words. I am glad your husband was able to experience the highest standards of care during his stay at Hazelmere.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.471)

Overview of Review Score

The Review Score of 9.5 (9.471) out of 10 for Hazelmere Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.771 for Hazelmere Nursing Home is calculated as follows: ( (65 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 83 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Hazelmere Nursing Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Hazelmere Nursing Home

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Hazelmere Nursing Home

What types of Care is Hazelmere Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hazelmere Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hazelmere Nursing Home have?

There are 26 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Hazelmere Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hazelmere Nursing Home to the centre of Bexhill-on-Sea?

0.9 mile(s) as the crow flies, distance by road may be significantly further.