Review from Karen Y (Daughter of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience

The staff are very welcoming and friendly. My mum's care has been much better, and she is happier than in the other care home that we had experience with. I'm looking forward to when the resident can go out with cares etc.

Reply from Simona, Manager at Hazelmere Nursing Home

Thank you Karen for your lovely review. It is a pleasure caring for your mum. We are also looking forward to days out with our residents!

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Review from Wendy J (Daughter of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience

Both my parents were at Hazelmere Nursing Home. My dad sadly passed in 2017 and my mum in 2020. They were both given excellent care by the staff. The staff always had time to sit and have a chat with them and make sure they were ok. Made sure all their needs provided for.

Reply from Simona, Manager at Hazelmere Nursing Home

Thank you for your kind words Wendy. It was an absolute pleasure looking after your parents, they are fondly missed by the team. You will always be a friend of the Hazelmere family.

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Review from V B (Partner of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience

Only wish I had found this lovely nursing home sooner for my partner, as sadly he only spent four weeks there until he passed away. I cannot fault anything about Hazelmere, the staff, the food, the kindness and caring of everyone. My partner had a lovely ground floor room with access to the garden,

which he loved to watch the birds and the coming and going of staff, who used to wave to him.
All in all a wonderful nursing home.

Reply from Alan, Manager at Hazelmere Nursing Home

Thank you so much for your lovely words. The team at Hazelmere work so hard to give the residents a truly exceptional service and I am glad this was your experience. Please keep in touch, you will always be a friend of Hazelmere.

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Review from Sarah R (Friend of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience

Unfortunately, due to living in Durham my visit to my friend are very limited. I came once in February and from the moment I stepped foot in the building, I knew and felt how loved and cared for my friend was. The whole team on shift worked together ad it felt like they were one big family. The chef

offered me lunch and the food and preparation were outstanding. I cannot fault the home for one second and to this day I always recommend the home to everyone I know. I'm getting on myself and I would move in a heartbeat to be a part of this family.

Reply from Simona, Manager at Hazelmere Nursing Home

Thank you so much for your kind words. Our goal is to make our residents feel at home and part of our family and I'm glad that was clear to see on your visit. We love looking after your friend and always happy to go the extra mile to enrich the lives of our residents. Thank you again.

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Review from J P (Resident) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience

My wife and I have been at the nursing home for five years, we share a large room which is sunny and bright.
We find the staff kind and attentive. Nursing skills are very good. Food is well cooked and well presented with a varied menu. Home is clean. Staff well aware of hygiene standards, outings,

hobbies and entertainment.

Reply from Simona Mehes, Manager at Hazelmere Nursing Home

Thank you very much for your kind words. It is a pleasure looking after you and your wife.

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Review from Bryan S (Stepson of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience

When my step-mother was due to be discharged from hospital following hip surgery at age 88, we were given the details of 3 homes and chose Hazelmere. It was thought possible that she might return home after rest and recuperation but she settled well into the homely environment of Hazelmere and it quickly

became obvious that she was happy to stay.
There has been a decline in her mental and physical condition since but she receives the best possible care and attention. Our choice of home for her is fully validated.

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Review from David S (Cousin of Resident) published on 10 October 2018
Submitted via Website • Report

Overall Experience

My cousin was at Hazlemere Nursing Home three and a half years. I have always felt that she was very lucky to have chosen Hazlemere. My cousin settled very well and was able to spend the last years of her life in a very caring and supportive environment with her needs met extremely well in terms of

everyday requirements as well as her nursing care both physical and mental. She arrived with financial difficulties, but Hazelmere were flexible while we sorted these out.
My wife and I visited on a number of occasions, some without warning, and were always made to feel welcome which including tea and biscuits. Hazelmere frequently kept me up-to-date about my cousin's needs and issues.
The staff, a number, in particular, became very fond of my cousin. They were greatly saddened by her death and attended her funeral just as if they were family. In a way, they were her family for the last years of her life for which I am very grateful. A shining example of what the care industry can aspire to.

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Review from M H (Nephew of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience

In general, my auntie and I have been very happy with the care given by all the staff.

My only comment is the lack of activities but I understand this is being addressed in July.

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Review from William H (Cousin of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience

I have found a connection with Hazelmere Nursing Home for about 15 years.
The staff have always been very helpful and caring. I cannot speak more highly of everything at this home.

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Review from D L (Friend of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience

Hazelmere provides a caring and homely environment. Staff know individuals well and are kind, considerate and attentive.
The physical nature of the building, décor and access for wheelchairs is poor. Activities for residents are limited. The food seems to have improved recently.

Reply from Simona Mehes, Home Manager at Hazelmere Nursing Home

Thank you for your review. You will be pleased to know that we are in the process of updating and modernizing Hazelmere Nursing Home to further improve the experience of our residents.

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Review from I H (Friend of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience

Since my friend moved in just over a year ago her mobility has improved. She enjoys most of the food on offer and finds the chef will listen to her needs. Most of the staff treat her with friendliness, kindness and dignity. Her room is a bit shabby.
Access to the garden, which is well maintained is

difficult which is a pity as it is underused.
A few smallish changed to the fabric could make this an excellent home.

Reply from Simona Mehes, Manager at Hazelmere Nursing Home

Many thanks for taking the time to write your review. You will be pleased to know that we are in the process of refurbishing the communal areas of Hazelmere to make the experience even better for our residents.

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Review from Stephen H (Son of Resident) published on 22 May 2018
Submitted via Website • Report

Overall Experience

My father moved into Hazelmere Nursing Home in April 2017 after a spell in hospital. We looked at several homes in our area but this one ticked all the boxes. The staff are very friendly and make my father laugh while giving him the care he needs.
My father's view is, we should have done this long

ago, as he always resisted the need for care, wanting to live on his own. Now I can rest assured that he is in a safe place and is happy.

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Hazelmere Nursing Home

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