Heatherdene Nursing Home

30 The Highlands, Bexhill-on-Sea TN39 5HL
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9.9 67 Reviews
  • Heatherdene Nursing Home, Bexhill-on-Sea
Heatherdene Nursing Home is a large Edwardian house located in a quiet residential area of Bexhill-on-Sea on the South Coast.

24-hour care services are offered for all residents. All staff have regular in-house training, NVQ training and attend courses relevant to care of the elderly.

Heatherdene has 27 spacious rooms with a passenger lift. 23 rooms are ensuite (4 rooms with no ensuite). Heatherdene has one dining area, two lounges and an accessible garden. The garden is well maintained with lawn and flowers and a patio area.

The home's catering staff use local produce. There are weekly deliveries of fresh food by the local butcher/greengrocer.

The company believes everyone is entitled to privacy, dignity and respect and staff are made aware that the needs of the residents are paramount.

Visitors are welcome at any time.

Fees are based on the bedroom of your choice.

For more information on staying in Heatherdene Nursing Home please contact the home.

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Care Provided by Heatherdene Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Beena George (Registered Nursing Care Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009
    • Number of floors: 1

Funding & Fees Guide for Heatherdene Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,200 – £1,300
    • Self-Funded Nursing Dementia Care £1,200 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,300
    • RESPITE Self-Funded Nursing Care £1,200 – £1,299

  • Fee includes
    •   Food and drink whilst the Service User is on the premises. Special diets can be catered for by prior arrangement as required.
    •   24 hour care and attention (on a non exclusive basis)
    •   Heating and lighting.
    •   Use of the common areas of the home, such as, lounge, dining room.
    •   Access to additional services such as, hairdressing, chiropody, occupational therapy. Other additional services will give rise to an additional charge being made to the Service Users account, these include Newspapers and Toiletries.
  • (these prices are only a guideline, please contact Heatherdene Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction with visiting


  • Parking

  • Car park available


Heatherdene Nursing Home Reviews (67)

Total of 67, showing 1-20
9.9

Heatherdene Nursing Home has a Review Score of 9.9 (9.896) out of 10, based on 18 reviews in the last 2 years. Over all time Heatherdene Nursing Home has 67 reviews.

Overall Experience

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Review from R C (Friend of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friend of mine was admitted to Heatherdene last year. She was in very poor health and unable to swallow solid food. Since then the outstanding care and attention she has received have transformed her life. She now eats well, takes part in daily activities and every time I visit tells me how happy
and comfortable she is at Heatherdene. This home is clearly well managed with professional, friendly, caring, staff. I am very confident about the care my friend receives.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for your lovely review, it is a pleasure to care for your friend and to welcome you when you visit.


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Review from Linda O (Daughter of Resident) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent nursing home where the staff are highly professional, caring, attentive to the wishes of the residents and their families. Beautiful building, nice rooms where residents can bring in personal items to make them feel more at 'home', immaculately clean. The meals are very good with a wide variety
of dishes. The activities are wonderful - bingo, sing along, quizzes, films, etc., all run by such a dedicated person who brings such energy, compassion and happiness to these communal sessions.
We could not have hoped for a better place for my Mum to be. We are truly grateful to the staff and the Management there.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for your lovely review. It is a privilege to care for your mum and a pleasure to see you on your visits.


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Review from D M (Brother of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are pleasant, visiting my brother 3 times weekly. If I need care, this will be my first choice. This is the best home I have been to, his care needs are excellent, always clean and this is how a place for care should be.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for such a lovely review. It is a pleasure to care for your brother and welcome you when you visit.


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Review from D P (Daughter of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother was a resident at Heatherdene Nursing Home for ten months. The level of care she was given was outstanding. Heatherdene is an immaculate home with caring staff. There is a daily well thought out entertainment plan and the meals served are of the highest quality. I am grateful and comforted
by the fact that my mother spent her final months at Heatherdene Nursing Home and cannot sing its praises enough.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for such a lovely review. It was a pleasure to know and care for your mum.


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Review from Lorraine H (Relative of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's aunt moved into Heatherdene about 3 months ago. We reside in Ireland and we recently travelled over to visit her. We were so happy to see how well she looked. The care she has received is exemplary. The care home is spotlessly clean and the staff are kind, welcoming and so professional.
We cannot speak highly enough of them all. My husband's aunt is in good hands and we look forward to many more visits to see her.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for such a lovely review, it was lovely to meet you all. It is a pleasure to look after you aunt and I am glad you are happy with her care.


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Review from Jean T (Wife of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were fantastic, very caring and considerate. They could not have done more for my husband while he was in there. He was kept comfortable and very clean while he was there. They showed great compassion at all times.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you, Jean, for your lovely review. It was a pleasure to look after your husband and to get to know you.


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Review from S R (Daughter of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wasn't the easiest person to help after the bleed on the brain. But with their care and kindness, she settled down.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for your kind review, we were all very fond of you mum.


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Review from Mike P (Son of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything excellent though a wider variety of appropriate activities would be welcomed.
Staff are all wonderful, friendly and caring - cannot be faulted.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for your kind review. We will discuss your comments with our activities co-ordinators.


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Review from E L (Daughter of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heatherdene is a lovely nursing home. The staff are kind and patient and the rooms are spotless.
It would be lovely if there were a greater variety of activities to keep the residents occupied.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for your lovely review. We discussed new activities at our resident meeting yesterday and will be exploring the suggestions put forward.


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Review from Ashley M (Son of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Heatherdene for the past 2 years until she passed away, she suffered from a severe disability and mild dementia she was largely bed-bound and required full care.
In every way, the home has been exemplary. The staff were always professional, welcoming with a warm smile and
willing to have a quick chat if required, they looked after us almost as much as they looked after Mum. We were always informed of any changes in Mum's condition or management.
My mum's room was always fresh, clean and tidy, as was my mum with her hair always clean and brushed, nails varnished.
I could tell that Mum had been involved in many of the activities in the home - even bed-bound as she was. She was even given a small computer tablet to hear the bingo numbers when they played!
I can not praise Heatherdene enough for everything they did for my mum.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you so much for the lovely review. It was a privilege to care for your mum.


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Review from Susan T (Daughter of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Heatherdene since November 2023. She came to Heatherdene after a stay in hospital then at another nursing home. When she arrived at Heatherdene, she was withdrawn, hardly speaking or eating and needed to be hoisted. Every time I visit her it is such a joy to see how much she has
improved. Despite her dementia, she is now chatty, smiling and joins in activities. Her appetite has improved enormously - the team started with small portions and tempting bites. Staff have been proactive in arranging physio support so she no longer needs the hoist and is able to use a standing aid for her transfers to a wheelchair. Staff are very friendly and welcoming; there is a lovely atmosphere in the home. Staff know all the residents and are very caring. Nothing is too much trouble. I'm so pleased and relieved we found Heatherdene.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for the lovely review, it is a pleasure to care for your mother and we look forward to seeing you on your next visit.


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Review from D W (Partner of Resident) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were all very experienced and a pleasure to talk to. Everything they carried out was clearly to the highest standard. The room was cleaned daily and any requests were attended to quickly. The service they gave 24/7 and at no time was it ever a problem.
I would not hesitate to recommend Heatherdene
Nursing Home.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for such a great review. It was a pleasure to look after your partner.


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Review from Alison G (Daughter of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first visit and meeting the team we loved Heatherdene. Having viewed many homes in the area and needing to find a place for both my mum and dad with very different needs, Heatherdene was the obvious choice. The home itself is welcoming, warm, clean and cosy (walking in feels homely and safe),
the staff are experienced, qualified, and so helpful and friendly. My parents' rooms are lovely, the food options are great, there are daily activities and everyone goes the extra mile. Communication with the whole team is accessible and easy and after many sleepless nights whilst my mum was in temporary respite care in a different home, I now feel relaxed and confident that my parents are being well looked after and are safe and cared for with all the relevant nursing and personal care in place and visiting is a pleasure. I highly recommend Heatherdene and thanks again to all the team!

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you very much for such a lovely review. It is a pleasure to care for your parents.


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Review from K B (Friend of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and support from day one.
I cannot fault Heatherdene Nursing Home in any way.
Staff loving and friendly and not just to the residents but to family and friends too. Rooms are lovely and clean. Loads of activities and entertainment most days.
Food fantastic... for any needs required.
I
highly recommend Heatherdene Nursing Home.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for such a lovely review. We were pleased to be able to provide care for your friend and to get to know all her friends and family.


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Review from Carol O (Sister-in-law of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and all the lovely caring staff are amazing, nothing is too much trouble for them, always keeping regular updates and never too busy to talk, excellent care and facilities treated with utmost respect and dignity.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for such a lovely review. It was a pleasure to care for your sister-in-law and always lovely to see you both on your visits.


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Review from Angela H (Stepdaughter of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather has been a resident in Heatherdene Nursing Home for almost a year. We have been very impressed with everything. From the moment someone opens the door until you leave the friendliness and caring and the staff is very obvious. The standard of care and consideration given is very good. The
surroundings and residents' rooms are always very clean. A delight to visit.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for such a lovely review. Is is a pleasure to care for your stepfather and always lovely to see you on your visits.


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Review from J A (Daughter-in-law of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would happily recommend Heatherdene Nursing Home as the staff are friendly, caring and considerate. The food is varied and they can accommodate personal preferences. Communication between the staff and family has been great and we have always felt welcomed. Excellent service all round. Thank you.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for your review, it was a pleasure to look after your loved one. Beena.


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Review from D M (Son of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and management very friendly and attentive.

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Review from Derek S (Friend of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear friend was admitted to Heatherdene Nursing Home with a terminal illness. His care and well-being were exemplary, and nothing was too much for the staff. Who were always happy, friendly and patient. The rooms were spacious and clean. The food menu was nicely varied and wholesome, and very tasty
according to our friend.
We would not hesitate to recommend Heatherdene Nursing Home, first class.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for such a lovely review. It was a pleasure to be able to care for your friend.


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Review from Jean T (Wife of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When a loved on has to go into a nursing home, the biggest worry for the family is will they be treated kindly, with care and with dignity. At Heatherdene Nursing Home we had no worries at all about any of those issues. The care and kindness that my husband received were second to none and were a source
of great comfort to all the family. Thank you, everyone, you made my husband's last few months so easy for him and he always seemed happy and content.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for your lovely review, it was a pleasure to be able to care for your husband.


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Current Review Score: 9.9 (9.896)

Overview of Review Score

The Review Score of 9.9 (9.896) out of 10 for Heatherdene Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.896 for Heatherdene Nursing Home is calculated as follows: ( (191 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 212 Ratings = 4.896

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heatherdene Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Beena

Beena George

Job Title: Registered Manager

Joined: 2002

I've been in the care sector for over 25 years, initially qualifying as a Cardiac Theatre Nurse in 1994. I joined the Southcare Group in 2002, progressing from a Registered Nurse (RGN) to the Registered Manager of Heatherdene Nursing Home in 2014. I always put the needs of others before my own and strive to make sure residents, staff and their families are all happy. I am passionate about my home, Heatherdene, and leading the way in inter-generational partnerships to improve the lives of our residents and everyone involved.


Frequently Asked Questions about Heatherdene Nursing Home

What types of Care is Heatherdene Nursing Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Heatherdene Nursing Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Heatherdene Nursing Home have?

There are 26 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Heatherdene Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Heatherdene Nursing Home to the centre of Bexhill-on-Sea?

1.5 mile(s) as the crow flies, distance by road may be significantly further.