Heatherdene Nursing Home

30 The Highlands, Bexhill-on-Sea TN39 5HL
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9.9 68 Reviews
  • Heatherdene Nursing Home, Bexhill-on-Sea
Heatherdene Nursing Home is a large Edwardian house located in a quiet residential area of Bexhill-on-Sea on the South Coast.

24-hour care services are offered for all residents. All staff have regular in-house training, NVQ training and attend courses relevant to care of the elderly.

Heatherdene has 27 spacious rooms with a passenger lift. 23 rooms are ensuite (4 rooms with no ensuite). Heatherdene has one dining area, two lounges and an accessible garden. The garden is well maintained with lawn and flowers and a patio area.

The home's catering staff use local produce. There are weekly deliveries of fresh food by the local butcher/greengrocer.

The company believes everyone is entitled to privacy, dignity and respect and staff are made aware that the needs of the residents are paramount.

Visitors are welcome at any time.

Fees are based on the bedroom of your choice.

For more information on staying in Heatherdene Nursing Home please contact the home.

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Care Provided by Heatherdene Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Beena George (Registered Nursing Care Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009
    • Number of floors: 1

Funding & Fees Guide for Heatherdene Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,200 – £1,300
    • Self-Funded Nursing Dementia Care £1,200 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,300
    • RESPITE Self-Funded Nursing Care £1,200 – £1,299

  • Fee includes
    •   Food and drink whilst the Service User is on the premises. Special diets can be catered for by prior arrangement as required.
    •   24 hour care and attention (on a non exclusive basis)
    •   Heating and lighting.
    •   Use of the common areas of the home, such as, lounge, dining room.
    •   Access to additional services such as, hairdressing, chiropody, occupational therapy. Other additional services will give rise to an additional charge being made to the Service Users account, these include Newspapers and Toiletries.
  • (these prices are only a guideline, please contact Heatherdene Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction with visiting


  • Parking

  • Car park available


Heatherdene Nursing Home Reviews (68)

Total of 68, showing 21-40
9.9

Heatherdene Nursing Home has a Review Score of 9.9 (9.910) out of 10, based on 18 reviews in the last 2 years. Over all time Heatherdene Nursing Home has 68 reviews.

Overall Experience

  • 60
  • 8
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Date Published

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Review from Jean T (Wife of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When a loved on has to go into a nursing home, the biggest worry for the family is will they be treated kindly, with care and with dignity. At Heatherdene Nursing Home we had no worries at all about any of those issues. The care and kindness that my husband received were second to none and were a source
of great comfort to all the family. Thank you, everyone, you made my husband's last few months so easy for him and he always seemed happy and content.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for your lovely review, it was a pleasure to be able to care for your husband.


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Review from Jane D (Relative of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rather difficult for me to asses as we visit individually approx six weekly. She is regularly confused, so we are not sure how good the food is, etc (and haven't seen it), but we take her overall appearance as a sign that she is cared for well.
We are not involved in the financial side of things either.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for your kind review; it is a pleasure to care for your relative.


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Review from Roy S (Son of Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's stay was for respite care following a fall at home by her husband, which meant he was unable to provide his normal care as Mum is disabled and wheelchair-bound.
From the moment of initial contact with management, the respite was organised very efficiently. Mum is not the easiest of patients
but was made to feel part of what appears to be a large, happy family atmosphere. Would definitely recommend Heatherdene to anyone needing care.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for such a lovely review. It was a pleasure to be able to care for your mum.


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Review from John H (Son of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent the last 4.5 years of her life in Heatherdene Nursing Home, during which time she was extremely well looked after. Pre-Covid when we could just pop in anytime, she was always clean, tidy and comfortable. The whole service was excellent, but I would like to say that the care that she
received was very genuine from all members of staff. She could be difficult at times but this was always dealt with with patience, kindness and a caring manner.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for such a lovely review. Your mother will be missed at Heatherdene.


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Review from Kay B (Daughter of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was treated with complete respect at all times. The staff were extremely friendly and helpful. The food looked amazing and we were always offered tea, coffee and biscuits when visiting. I would highly recommend Heatherdene Nursing Home to anyone who cares about their loved ones.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for such a lovely review, it was a privilege to care for your Dad.


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Review from Keith M (Son of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The medical care and dignity afforded to my mother during the last month of her life was brilliant. The home is clean and well cared for, as are the residents. The food is varied and tailored to individual needs and the activities are well designed to appeal to all residents. Information on the well
being of your relative is always supplied and you are welcomed into the home.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for such a lovely review, it was a pleasure to look after your mother.


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Review from Anthony M (Husband of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The crae for my wife, myself and my family was perfect. We were so well looked after by every level of staff. Thank you all so much.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for such a lovely review, it was a privilege to care for your wife.


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Review from C P (Son of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heatherdene Nursing Home is very well organised and very well managed all the staff are very polite and helpful and nothing is too much trouble, the home offers first class care to our mother and she seems happy there. We are so happy to have found it and e feel happy in the knowledge that she is in
safe hands.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for such a lovely review, it is a pleasure to look after your mother.


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Review from Rosemary J (Respite Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before I visited the home and spoke to the manager I was anxious about how my husband would cope with being away from home for ten days of respite care. But I needn't have worried. Right from the start he was made to feel welcome and comfortable and he was very impressed with the meals - he gave full
marks to the chef and kitchen staff. I was impressed by the atmosphere in the home which was warm and welcoming.
All his needs were met with professionalism, and kindness by the staff, especially the nurses.
Heatherdene is extremely well run and the manager is to be commended for the caring and efficient way in which she manages the home.
Although looking forward to coming home my husband told me he felt sad to be leaving and would be happy to return to Heatherdene for any future respite stays.
Many thanks from my Husband and myself.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for such a lovely review, it was a pleasure to care for your husband at heatherdene. We look forward to seeing you both in the future.


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Review from Brian W (Husband of Resident) published on 4 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first moment we entered Heatherdene Nursing Home we knew we had found the best possible place for my wife. The home was clean bright and happy, the staff friendly. All the staff quickly knew each member of the family who visited and always made a point of speaking. During my wife’s relatively
short stay she was treated with consideration and care. Unfortunately, she became increasingly poorly and received end of life care. This was given with empathy and great care to ensure that she was comfortable, pain free and peaceful to the end. In addition the support given to family members and to myself at this time, and throughout her stay, was exemplary. My grateful thanks to all staff at Heatherdene Nursing Home.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for such a lovely review. It was our privilege to look after your wife.


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Review from C M (Friend of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend is being very well looked after. The staff are very caring, pleasant and extremely helpful.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for such a nice review, it is a privilege to look after your friend and always a pleasure to see you.


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Review from Maria H (Daughter of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was lovely to be able to see my dad over Christmas, especially on Christmas day. All of the staff I encountered where very welcoming and friendly and knew my dad very well. I was especially pleased that I was able to see a video of dad singing carols and enjoying himself at the Christmas celebration
that a kind member of staff had taken. Dad genuinely appreciates what the staff do for him especially the Manager. I stayed with Dad while he ate his Christmas lunch and it looked delicious and he enjoyed it, complete with cracker. I would like to thank all of the staff for what they do to care for dad for the whole of the year. It always seems to me to be a very happy home.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for such a lovely review. It is a pleasure to look after your dad and we were so pleased you could visit at Christmas.


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Review from Raymond B (Cousin of Resident) published on 5 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was in February 2021 that my cousin was put in crisis, because of Covid her existing home had to close. Heatherdene offered her a place, she accepted and was welcomed in. She was so happy to be back in her own area of Sidley. She found she knew some of the staff and residents. She enjoyed her new
bright and airy environment. The staff both day and night were always very attentive. An excellent relationship was built up between management and staff to ensure all went well. The Zoom meetings topped it off!

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for such a lovely review, it was our pleasure to look after your cousin and we are glad she was happy at Heatherdene.


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Review from James H (Resident) assisted by family/friend published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Heatherdene is run extremely well. The management is excellent. The food is of good quality and portions are a good size. My room is comfortable and I feel well looked after.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for such a fantastic review, we are so glad you are happy at Heatherdene and it is a pleasure to care for you.


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Review from S W (Stepdaughter of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, efficient, obliging and Covid precautions adhered to. My stepmother's room is fresh, homely and comfortable with private facilities. The home was prepared for our visit - first in a year because of distance and Covid - to celebrate her 98th birthday. Banners and balloons, a gold coloured plate
for the cake and tea. She looked well cared for and comfortable but she is bedbound and cannot join in activities. They cope well with her moods and slight dementia. She is moved regularly and kept clean. She has even put on weight! So well done and thank you.

Reply from Beena George, Registered Nursing Care Home Manager at Heatherdene Nursing Home

Thank you for your review. It's been such a pleasure to be able to welcome relatives back into our home! We were so happy you could visit your Stepmother on her birthday it made such a difference.


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Review from Jan B (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered the nursing home due to increasing frailty and care needs. Unfortunately, she became increasingly poorly and received end of life care. This was given with great care and dignity and my mother was comfortable to the end. Our family were kept informed at all times and were also treated
with great empathy. Cannot praise the home and staff enough.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for your review, it was our pleasure to care for your Mother and we send all our love and best wishes to your family.


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Review from Tracy R (Daughter of Resident) published on 26 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had a wonderful previous experience where my dad was at Heatherdene, my mum is now a new resident here, although her needs are different, immediately the fantastic staff have made her feel safe and welcome. Her room is spotlessly clean, light and spacious, the staff are extremely attentive and
always caring and helpful. It’s very early days for mum and she does get confused because of her dementia, but there’s always a carer around with a kind word and reassurance. I can’t recommend Heatherdene highly enough, from the manager to every member of staff, it really is the best care home around.

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Review from P H (Sister-in-law of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law suffered a serious hip injury following a fall and after admission to hospital contracted covid-19. I was so relieved when he was admitted to Heatherdene because he finally received the love and care that he deserved. The team are kind and very caring and they made sure his end of
life was calm and dignified. My grateful thanks to the whole team.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

You are welcome - we were happy to make sure your brother-in-law was safe, loved and cared for and that your family received the support that they deserved.


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Review from Jenny R (Daughter of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and supportive environment. Friendly staff who were extremely caring to my mother who has recently passed away. My sister and I were never worried about how she was being looked after even in the last year when we have been able to visit so infrequently.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for the review, your mum was very much part of our family and we miss her very much.


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Review from Susan P (Daughter of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last two and a half years in Heatherdene where she was treated with utmost courtesy. All staff were very friendly and very caring taking the time to talk to Mum and to make sure she was comfortable.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Dear Susan, Thank you for taking the time to complete a review. Mum will surely be missed by all of us at Heatherdene.


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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Heatherdene Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.910 for Heatherdene Nursing Home is calculated as follows: ( (194 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 212 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heatherdene Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Beena

Beena George

Job Title: Registered Manager

Joined: 2002

I've been in the care sector for over 25 years, initially qualifying as a Cardiac Theatre Nurse in 1994. I joined the Southcare Group in 2002, progressing from a Registered Nurse (RGN) to the Registered Manager of Heatherdene Nursing Home in 2014. I always put the needs of others before my own and strive to make sure residents, staff and their families are all happy. I am passionate about my home, Heatherdene, and leading the way in inter-generational partnerships to improve the lives of our residents and everyone involved.