Heatherdene Nursing Home

30 The Highlands, Bexhill-on-Sea TN39 5HL
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9.9 68 Reviews
  • Heatherdene Nursing Home, Bexhill-on-Sea
Heatherdene Nursing Home is a large Edwardian house located in a quiet residential area of Bexhill-on-Sea on the South Coast.

24-hour care services are offered for all residents. All staff have regular in-house training, NVQ training and attend courses relevant to care of the elderly.

Heatherdene has 27 spacious rooms with a passenger lift. 23 rooms are ensuite (4 rooms with no ensuite). Heatherdene has one dining area, two lounges and an accessible garden. The garden is well maintained with lawn and flowers and a patio area.

The home's catering staff use local produce. There are weekly deliveries of fresh food by the local butcher/greengrocer.

The company believes everyone is entitled to privacy, dignity and respect and staff are made aware that the needs of the residents are paramount.

Visitors are welcome at any time.

Fees are based on the bedroom of your choice.

For more information on staying in Heatherdene Nursing Home please contact the home.

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Care Provided by Heatherdene Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Beena George (Registered Nursing Care Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009
    • Number of floors: 1

Funding & Fees Guide for Heatherdene Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,200 – £1,300
    • Self-Funded Nursing Dementia Care £1,200 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,300
    • RESPITE Self-Funded Nursing Care £1,200 – £1,299

  • Fee includes
    •   Food and drink whilst the Service User is on the premises. Special diets can be catered for by prior arrangement as required.
    •   24 hour care and attention (on a non exclusive basis)
    •   Heating and lighting.
    •   Use of the common areas of the home, such as, lounge, dining room.
    •   Access to additional services such as, hairdressing, chiropody, occupational therapy. Other additional services will give rise to an additional charge being made to the Service Users account, these include Newspapers and Toiletries.
  • (these prices are only a guideline, please contact Heatherdene Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction with visiting


  • Parking

  • Car park available


Heatherdene Nursing Home Reviews (68)

Total of 68, showing 41-60
9.9

Heatherdene Nursing Home has a Review Score of 9.9 (9.910) out of 10, based on 18 reviews in the last 2 years. Over all time Heatherdene Nursing Home has 68 reviews.

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Review from Peter J (Son of Resident) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional team. Kind caring and a great deal of empathy who have all worked above and beyond during the Covid-19 pandemic. Although we are in lockdown I have every confidence that my father is being looked after and is safe as can be.

Reply from Beena George, Home Manager at Heatherdene Nursing Home

Thank you so much for your review. We really value your comments - they mean a lot to all of us and I will share them with the team. Please feel free to contact me if you need anything.


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Review from Y R (Daughter of Resident) published on 26 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was treated with kindness and dignity. The home is clean and smells fresh and clean. It is light and airy. It seemed a happy caring place to be, friendly. I was always kept up to date with my mother's condition and all changes. The staff were very capable. I feel that I was lucky to have my
mother so well looked after.

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Review from Sandra T (Daughter of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the manager and all the staff at Heatherdene Nursing Home enough for the care and support they gave to my mum during her time there, especially during her last few days. Having lived there for over eight years there had been changes but the same excellent service was always there. Nothing
was too much, I was always kept advised on changing circumstances which was very much appreciated. Despite her dementia, I know she really did appreciate all their help although sometimes did not show it. Its been a hard year for you all and you have done so well, take care and stay safe.

Reply from Beena George, Registered Nursing Care Manager at Heatherdene Nursing Home

Thank you for your kind words and all your support over the past 8 years, it is much appreciated. Your mum is very much missed - she was a big part of all of our lives at Heatherdene.


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Review from S H (Friend of Resident) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hard to write as I was unable to visit my friend due to my age and the distance. Much impressed by the receptionist during conversations on the telephone. My ratings are therefore only my gut feeling.

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Review from Sharon S (Friend of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heatherdene Nursing Home is supporting my friend with dignity, care and consideration. My friend has been a service user since January 2020.
Lockdown has been extremely difficult for us all, however being able to chat to my friend via Skype has been helpful.
My friend has told me that the carers
who look after her are very nice. My friend is calm and relaxed. I could not ask for more as I would be unable to offer her this level of care and support.

Reply from Beena George, Registered Nursing Care Home Manager at Heatherdene Nursing Home

Thank you for the lovely words. Lockdown has been hard on all of us, but it's been a real privilege to care for your friend and to be able to help all of our residents reach out and keep in touch with their loved ones virtually. Thank you for sharing your thoughts we shall let our carers know. You have given all of us here at Heatherdene a boost to keep going. Thank you.


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Review from R D (Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from Linda C (Sister of Resident) published on 8 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My niece and myself looked at a lot of homes before we decided on Heatherdene.
We immediately felt the warmth and patience from the Manager and staff there.
When you walk in it feels like a family home, smells and looks very clean.
The Manager and staff have been so kind to my sister, who gets very
upset and frustrated at not being able to walk, talk and move her right arm, following a massive stroke.
We really believe we have done our best for my sister by placing her in this small and personal nursing home.

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Review from Graham W (Son of Resident) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The moment you enter it has a lovely atmosphere and homely feel. The staff are so caring and friendly. Cleanliness is excellent. Food is superb. I would recommend this nursing home to anyone.

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Review from Michelle B (Daughter of Resident) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is exceptional and we as a family are happy with the care mum receives, safe in the knowledge that she is safe and well looked after and her needs are met.

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Review from Joan H (Wife of Resident) published on 4 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been here for a few weeks and I’m very happy with his care, his room, the food and drink provided. The manager is superb, efficient, kind and very hands-on. This is so important. She also has a very good relationship with the staff. My husband is toileted often and kept clean and presentable.
His room is kept clean and presentable. If I have any questions or queries, they are dealt with speedily. All in all, I’m very, very happy.

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Review from S O (Daughter of Resident) published on 1 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heatherdene is a lovely small home. The staff are friendly and efficient. I feel that my mother is well looked after. The home is very clean, with no odours. Christmas was lovely and fun for residents, as well as family. I couldn't rate this home more highly!

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Review from B B (Wife of Resident) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my family have found this home very warm and welcoming to my husband and myself. Very clean and well decorated throughout.
The manager and staff are very welcoming and will help with any questions you have. My husband is well cared for even though been there a short time.

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Review from Nicola H (Niece of Resident) published on 28 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Heatherdene for three and a half years until she passed away this month. The care and attention of all the staff has been wonderful throughout her time there, and in her last few days, I cannot fault the care and attention they gave her.
She regarded all the staff and carers as
friends, but they also retained their professionalism at all times.

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Review from Niki R (Daughter of Resident) published on 22 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heatherdene has been fantastic in all they've done for my mother over the past few months. The staff are without exception, brilliant, and seem to really care about the residents doing everything possible to make them comfortable and happy. As visitors, my father and I were made to feel very welcome
and it really felt more like walking into a big family home than a nursing home. The manager and her team are wonderful and I wouldn't hesitate to recommend Heatherdene.

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Review from Philip G (Brother of Resident) published on 23 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my family really appreciated the care and attention that our relative was given during the last few weeks of her life at Heatherdene. Although she was not there for very long before she died, we know that she was happy during her stay. Throughout her time at Heatherdene, she was treated with dignity,
compassion and understanding. She genuinely liked the staff and appreciated the help and care they gave her.

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Review from Jenny (Resident) published on 4 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin was very well looked after in Heatherdene. The staff were very friendly and efficient. I am grateful for all they care given.

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Review from David H (Son of Resident) published on 11 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased to be able to secure my mother’s transfer from hospital to the Heatherdene Nursing Home for the last few days of her life. All the staff were caring and sympathetic and gave Mum every support possible during that time. The room was clean and comfortable and had a lovely view over
the garden, which Mum -a keen gardener - much appreciated. The open visiting hours and the privacy of a private room meant that it was possible for members of the family to visit and sit with Mum whenever best suited them. The care provided was of an excellent standard. The staff had time to sit with Mum and encourage her to eat and drink, and they ensured that her final days were comfortable and pain-free. Mum was not in a position to take advantage of the activities and wider facilities, eg the lounge and library, but they seemed very comfortable and welcoming.

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Review from N K (Son of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only at Heatherdene for a couple of months before she sadly passed away but in the time she was a resident our family were extremely grateful for the care and attention she received, both from management and staff.

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Review from Christine W (Wife of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident in Heatherdene for nearly 4 years. He was treated with love, care and dignity all the time and the staff were very kind to me. I cannot commend this care home highly enough.

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Review from Richard R (Power of Attorney of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Heatherdene has been brief but I cannot fault the staff or the premises, both of which were excellent.

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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Heatherdene Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.910 for Heatherdene Nursing Home is calculated as follows: ( (194 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 212 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heatherdene Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Beena

Beena George

Job Title: Registered Manager

Joined: 2002

I've been in the care sector for over 25 years, initially qualifying as a Cardiac Theatre Nurse in 1994. I joined the Southcare Group in 2002, progressing from a Registered Nurse (RGN) to the Registered Manager of Heatherdene Nursing Home in 2014. I always put the needs of others before my own and strive to make sure residents, staff and their families are all happy. I am passionate about my home, Heatherdene, and leading the way in inter-generational partnerships to improve the lives of our residents and everyone involved.