Heffle Court

Station Road, Heathfield TN21 8DR
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9.6 45 Reviews
  • Heffle Court, Heathfield
Heffle Court Care Home is situated in Heathfield, East Sussex, in an area of outstanding natural beauty providing nursing and residential dementia care for up to 39 residents living with Alzheimer’s disease and other progressive dementias, including trial stays, short stays, convalescent care and long-term care for individuals or couples.

Heathfield is a vibrant market town surrounded by beautiful East Sussex countryside. The home benefits from its close proximity to the town with a wide selection of shops and other amenities being within easy reach, enabling residents to maintain close links with the local community and surrounding area.

The home's aim is to provide a comfortable and enjoyable home with a friendly and companionable atmosphere, where residents can enjoy the highest standard of care from highly trained and qualified staff. Specialist dementia training allows the team to offer quality support to residents living with the condition and the kitchen team also undergo this training, ensuring every area of care is covered to meet the individual needs of residents.

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Care Provided by Heffle Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Debby Potter (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (33)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1999

Funding & Fees Guide for Heffle Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Nursing Dementia Care from £1,750
  • (these prices are only a guideline, please contact Heffle Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Family and friends welcome to visit loved ones at any time they choose. Offering 100% visiting time flexibility.


  • Parking

  • On site parking for visitors


Heffle Court Reviews (45)

Total of 45, showing 1-20
9.6

Heffle Court has a Review Score of 9.6 (9.584) out of 10, based on 14 reviews in the last 2 years. Over all time Heffle Court has 45 reviews.

Overall Experience

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Review from D D (Son of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The building is a light and airy purpose built facility. The staff were excellent, caring and respectful to all the residents. My mother had truly excellent palliative care at the end of her two year stay in the home.


The big downside for me was financial admin. I was unaware that the direct debit

for fees was incorrectly set up by the finance team and I received a substantial bill in the second year to remedy the error. I also continued to receive invoices after my mother had died. All in all quite stressful hassle because the sums involved are substantial.

Reply from Home Manager, Home Manager at Heffle Court

We pride ourselves on the resident experience and are pleased to hear you were happy with your mothers care during her time at Heffle Court. We have passed on your feedback to the team, and they will use your feedback to continue to improve the services we provide.


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Review from L C (Daughter of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very happy and caring home.

Reply from Home Manager, Home Manager at Heffle Court

Thank you for your lovely review. The team at Heffle Court works hard to ensure that both our residents and their loved ones feel happy and cared for, so we're delighted to hear that you had a lovely experience. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.


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Review from R C (Daughter of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Heffle Court the staff and managers are superb so friendly and treat you like one big family nothing is ever too much for me to ask them to do always very happy to help and go beyond. Extremely good with visits and brilliant meal time, mum has been here for several years and never had
any problems and built up very good friendships with staff.

Reply from Home Manager, Home Manager at Heffle Court

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Heffle Court and that she has formed friendships with the team. Our team is dedicated to going above and beyond to make sure everyone feels comfortable and supported. I will pass on your kind comments to the whole team.


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Review from Sue B (Great-Niece of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the team at Heffle Court. The overall care, understanding and professionalism are top-class. We approached them when an emergency placement was required and they dropped everything to accommodate my uncle. I wouldn't hesitate to recommend this care home to any of my friends.

Reply from Debby Potter, Home Manager at Heffle Court

Thank you for taking the time to leave us such a fantastic review, Sue! Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.


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Review from SC (Wife of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in care at Heffle Court for a year now. I can say that I am very pleased with his care. He is always clean and presentable. Treated with respect. Any concerns are addressed straight away. The staff are cheerful and friendly, nothing seems to be too much trouble.
The food also is
very good.
I would highly recommend Heffle Court.

Reply from Home Manager, Home Manager at Heffle Court

Thank you for taking the time to leave us such a wonderful review! We're happy to hear that your husband is happy and receiving such great care at Heffle Court. I will pass on your kind comments to the whole team.


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Review from G G (Resident) assisted by family/friend published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable, no complaints about this place. The staff are very good, I have lots of friends here.

Reply from Home Manager, Home Manager at Heffle Court

Thank you for your lovely comments. We're delighted to hear that you're receiving such great care and have made many friends at Heffle Court. We will pass on your kind comments to the whole team.


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Review from Clive B (Son of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We came for the Macmillan afternoon tea at Heffle Court and we had a lovely afternoon with a beautiful violinist playing, guess the coffee cups activity which my niece won.
It was so good to see the residents engaging with the staff and my mother thoroughly enjoyed herself. The staff all do a wonderful
job. Thank you.

Reply from Home Manager, Home Manager at Heffle Court

Thank you for your kind words and recognition of the team at Heffle Court. Your comments will be passed on to the team.


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Review from S D (Friend of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Went for a barbecue at the home it was very enjoyable. Well looked after and very caring staff.

Reply from Debby Potter, Home Manager at Heffle Court

On behalf of the Heffle Court team, we would like to thank you for your wonderful feedback. Thank you again for your review.


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Review from S A (Niece of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle is as happy and as healthy as can be so that makes me happy. The staff are lovely and hard working. New management coming in has made a positive difference.

Reply from Debby Potter, Home Manager at Heffle Court

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your uncle is receiving such great care at Heffle Court and will pass on your kind comments to the whole team.


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Review from D C (Son of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Took Dad to Heffle Court as we had to move him to a new home. Staff were very helpful and made sure Dad was well looked after. The room was spotless and smelled fresh. We were helped with putting Dad's clothes and possessions away. Can'tsay a bad word. The experience so far is excellent.

Reply from Debby Potter, Home Manager at Heffle Court

Thank you for your lovely feedback, we're glad that you and your father have had a positive experience at Heffle Court!


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Review from Rowena C (Daughter of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely, smiley staff.
A warm welcome.
Patience with all guests.
Lovely food.

Reply from Home Manager at Heffle Court

Thank you for your review, Rowena, we're glad you enjoy our food and feel welcome at our home!


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Review from Janice C (Daughter of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was aged 92 when she had to go into Heffle Court. She had always been a very independent lady and found it hard to accept that she needed full-time care. In October 2023 she went into care and at first was very depressed and ready to give up. But the caring support the team gave Mum was exceptional
and after a few weeks, she settled and began enjoying being there. She loved the company and, although sometimes she could be very stubborn, the team knew how to win her round. I can’t thank the team enough for the care and support while Mum was there and she had a lovely Christmas as well.

Reply from Home Manager, Home Manager at Heffle Court

Thank you Janice for taking the time to leave us a review and for your lovely comments about the care and team at Heffle Court. Your feedback will be shared with the team.


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Review from Evelyn A (Daughter of Resident) published on 1 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Heffle Court since December 2020. She was admitted during lockdown as she had dementia and I was unable to look after her. The staff, both carers and admin, made the transition as stress free as possible. We were unable to visit the home beforehand or view her room but
were not disappointed when we were able to gain entry some months later. My mother is well looked after and we are always kept informed of any developments or issues.

Reply from Home Manager, Home Manager at Heffle Court

Thank you for taking the time to leave us a review and for your kind comments about our home, the care your mother is receiving and recognition of the team at Heffle Court. Your feedback will be shared with the team.


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Review from D P (Son of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks for all you have done for my mother and our family.

Reply from Home Manager, Home Manager at Heffle Court

Thank you for taking the time to leave us a review and for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.


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Review from Deborah D (Daughter of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Heffle Court for 10 days before he died, after 6 weeks in hospital. Every member of staff we met at Heffle Court was kind, compassionate and caring. As a family, we felt that the staff bothered to get to know him and cared about him and did their best for him.
When he died, the
deputy manager and the staff showed us such understanding and kindness and we will never forget that.
Thank you to all the staff for making my father's last days as comfortable as they could be. We will always be grateful.

Reply from Home Manager, Home Manager at Heffle Court

Thank you for sharing your experience with Heffle Court. We are sorry for your loss and extend our deepest condolences to you and your family. It's heartening to hear that every member of staff you met was kind, compassionate and caring. We are pleased to know that the staff did their best for him, and that his last days were made as comfortable as they could be. We will be sure to pass on your kind words to the team, who will be delighted to hear them.


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Review from J D (Daughter of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum's dementia was already quite advanced by the time she moved to Heffle Court. We were very impressed with the care, consideration and attention given to Mum by the friendly staff.
During Mum's last few weeks, we couldn't have asked for more. All the staff were so kind to Mum and to ourselves,
the care was exceptional - thank you.

Reply from Home Manager, Home Manager at Heffle Court

On behalf of the Heffle Court team, we would like to thank you for your positive feedback. We are really sorry for your loss and we hope we made your Mum’s last weeks as peaceful as possible. She will be greatly missed. Your comments will be passed on to the team.


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Review from Tracey P (Daughter of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was sent to Heffle Court from the hospital for a temporary stay before moving to her forever home. My mother has vascular dementia which presents her with many issues including a lack of appetite and delusions. I was quite anxious about how she would cope with the change of environment but
I needn't have worried. Alison and her staff made everything so easy for us. They were very welcoming calming Mum's fears and worries instantly. With the staff's encouragement and support my mum started to eat more, they diagnosed and treated her for depression which calmed her immensely. Everyone was so kind, caring and helpful. The home itself is clean and bright with many communal rooms. There are many activities laid on for residents to stimulate them. I can't praise Heffle Court and its staff enough and would highly recommend this home for temporary or permanent residence, particularly for those suffering from dementia.

Reply from Home Manager, Home Manager at Heffle Court

We are so pleased to read your wonderful comments about the care your Mother received, she was a joy to care for; the team were thrilled with your feedback as we strive for person-centred care for all our lovely residents.


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Review from Jo N (Daughter of Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum is in Effle Court at the moment. She is beginning to settle down thanks to the staff who are brilliant.
It has a kind environment and the staff are always friendly and caring.
We have no experience with care homes or how they run but found Heffle Court to be clean, the staff helpful and caring
and always ready with a smile.

Reply from Home Manager, Home Manager at Heffle Court

Thank you for your review Jo and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. It is a delight to welcome your mum and her family to Heffle Court. Your feedback will be passed on to the team.


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Review from Stella R (Respite Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic, its been so fantastic if I needed another home I would want to come back here thats how good its been. I had lovely meals and as I mixed I have made lovely friends. I have loved every minute of it. They have all been kind to me all been wonderful. I have got better on my legs and have not
used my frame so that is good. I want to say thankyou for everything and I will come back to visit.

Reply from Home Manager, Home Manager at Heffle Court

We would like to thank you for your words of kindness which are very much appreciated. It was an absolute pleasure having you stay with us and we look forward to you visiting us again. All comments will be passed on to the team and thank you again for the review.


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Review from C M (Daughter of Resident) published on 11 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother seems to have settled well and is contented.
The staff I have met and spoken to are extremely kind and caring.
As a secure home for dementia patients, I couldn't ask for a better place.

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Current Review Score: 9.6 (9.584)

Overview of Review Score

The Review Score of 9.6 (9.584) out of 10 for Heffle Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.584 for Heffle Court is calculated as follows: ( (107 Excellents x 5) + (50 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 166 Ratings = 4.584

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heffle Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (3)

Debby

Debby Potter

Job Title: Home Manager

Debby is our Home Manager at Heffle Court, here’s a little bit more about herself and the home in her own words:


“I’m passionate about creating an environment where staff can thrive and residents enjoy a contented and dignified life. The knowledge, skills, experience, and continual staff development possessed by staff ensure that all residents regardless of their ability or level of care needed can be accommodated within the home.


Qualifying as a Registered Nurse at the Royal London Hospital over 29 years ago, I chose very early to specialise in elderly care and have gone on to enjoy a fulfilling career.


A highlight of my work to date has been achieving ‘Beacon’ status for the Gold Standards Framework, which champions the very best practices in end-of-life care. I also work very closely with professional peers to ensure high standards are maintained and built upon.


I take great pride in ensuring that Heffle Court is home for each resident. Care is not just about physical wellbeing it is about the resident as a whole person. It’s also about treating the residents as individuals and making sure the care home truly becomes their home.”


Jules

Jules McClung

Job Title: RMN

I have worked for Caring Homes for just over 3 years and am based in the Nursing Unit. The key features that I love about my role is the provision of excellent palliative care. I find it an honour to be with the residents and seeing them smile.


Kathryn

Kathryn Baddeley

Job Title: Senior Care Assistant

I have worked for Caring Homes for over 15 years. My role, within the Residential Unit is very rewarding and I enjoy the fact that I can make a difference. Ensuring we provide the highest standard of care is paramount.


Frequently Asked Questions about Heffle Court

What types of Care is Heffle Court registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Heffle Court provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Heffle Court have?

There are 37 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Heffle Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Heffle Court to the centre of Heathfield?

0.0 mile(s) as the crow flies, distance by road may be significantly further.