Heffle Court

Station Road, Heathfield TN21 8DR
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9.6 45 Reviews
  • Heffle Court, Heathfield
Heffle Court Care Home is situated in Heathfield, East Sussex, in an area of outstanding natural beauty providing nursing and residential dementia care for up to 39 residents living with Alzheimer’s disease and other progressive dementias, including trial stays, short stays, convalescent care and long-term care for individuals or couples.

Heathfield is a vibrant market town surrounded by beautiful East Sussex countryside. The home benefits from its close proximity to the town with a wide selection of shops and other amenities being within easy reach, enabling residents to maintain close links with the local community and surrounding area.

The home's aim is to provide a comfortable and enjoyable home with a friendly and companionable atmosphere, where residents can enjoy the highest standard of care from highly trained and qualified staff. Specialist dementia training allows the team to offer quality support to residents living with the condition and the kitchen team also undergo this training, ensuring every area of care is covered to meet the individual needs of residents.

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Care Provided by Heffle Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Debby Potter (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (33)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1999

Funding & Fees Guide for Heffle Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Nursing Dementia Care from £1,750
  • (these prices are only a guideline, please contact Heffle Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Family and friends welcome to visit loved ones at any time they choose. Offering 100% visiting time flexibility.


  • Parking

  • On site parking for visitors


Heffle Court Reviews (45)

Total of 45, showing 41-45
9.6

Heffle Court has a Review Score of 9.6 (9.584) out of 10, based on 14 reviews in the last 2 years. Over all time Heffle Court has 45 reviews.

Overall Experience

  • 31
  • 13
  • 1
  • 0
  • 0

Date Published

45
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12
14
31

Review from Muriel B (Sister of Resident) published on 9 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and look after my sister very well. She is happy, healthy and very contented.

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Review from D S (Niece of Resident) published on 9 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was very poorly when she came into Heffle Court. They have built her up, made her sociable around others, her weight has increased and she is happy in every element. A fantastic service and home. I would recommend Heffle Court to all my friends.

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Review from Ruth M (Daughter of Resident) published on 27 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff at Heffle Court are kind, caring and thoughtful. They prepared a wonderful 60th wedding anniversary tea for my parents which was a great comfort for my mother. Nothing is too much trouble and it is staff that make Heffle Court a home from home! Thank you!

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Review from Wendy A (Daughter of Resident) published on 22 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here 2 months after 5 months in hospital and was always totally against being in a care home. Everyone has been fantastic with her, always someone around to ask and help.

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Review from Sylvia F (Husband of Resident) published on 20 July 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very caring and the staff are always kind and make the patients comfortable and give them love and personal care attention which is so important. My husband has been in Heffle Court for two years and he has been very well cared for. The staff are warm and give lots of love to each patient.
There are activities available to those who are able to participate which is excellent. Staff work very hard to make life as pleasant as possible for everybody.

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Current Review Score: 9.6 (9.584)

Overview of Review Score

The Review Score of 9.6 (9.584) out of 10 for Heffle Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.584 for Heffle Court is calculated as follows: ( (107 Excellents x 5) + (50 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 166 Ratings = 4.584

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heffle Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (3)

Debby

Debby Potter

Job Title: Home Manager

Debby is our Home Manager at Heffle Court, here’s a little bit more about herself and the home in her own words:


“I’m passionate about creating an environment where staff can thrive and residents enjoy a contented and dignified life. The knowledge, skills, experience, and continual staff development possessed by staff ensure that all residents regardless of their ability or level of care needed can be accommodated within the home.


Qualifying as a Registered Nurse at the Royal London Hospital over 29 years ago, I chose very early to specialise in elderly care and have gone on to enjoy a fulfilling career.


A highlight of my work to date has been achieving ‘Beacon’ status for the Gold Standards Framework, which champions the very best practices in end-of-life care. I also work very closely with professional peers to ensure high standards are maintained and built upon.


I take great pride in ensuring that Heffle Court is home for each resident. Care is not just about physical wellbeing it is about the resident as a whole person. It’s also about treating the residents as individuals and making sure the care home truly becomes their home.”


Jules

Jules McClung

Job Title: RMN

I have worked for Caring Homes for just over 3 years and am based in the Nursing Unit. The key features that I love about my role is the provision of excellent palliative care. I find it an honour to be with the residents and seeing them smile.


Kathryn

Kathryn Baddeley

Job Title: Senior Care Assistant

I have worked for Caring Homes for over 15 years. My role, within the Residential Unit is very rewarding and I enjoy the fact that I can make a difference. Ensuring we provide the highest standard of care is paramount.