Inglewood Nursing Home

7/9 Nevill Avenue, Hampden Park, Eastbourne BN22 9PR
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9.6 181 Reviews
  • Inglewood Nursing Home, Eastbourne
Located in a pleasant residential area of Eastbourne, Inglewood Nursing Home offers short- and long-term nursing and palliative care in charming, period-style accommodation with thoroughly modern facilities.

Within the home there is accommodation for up to 60 residents in bright, comfortable rooms set over two floors. Each room is equipped with a TV, nurse call system and an adjustable automatic bed. All rooms have large windows and attractive views over the picturesque garden, while some on the ground floor open out onto the secure courtyard.

Staff encourage all residents to personalise their room with favourite pictures, photographs, ornaments and small items of furniture, as this helps them to feel at home much more quickly.

There is lift access to the first floor and all areas are wheelchair accessible. Free Wi-fi is available throughout the home, which also has its own hair salon.

Nursing and care staff are on hand 24 hours a day, supported by dedicated chefs as well as activities, administration and housekeeping teams.

Staff really care about each one of the residents and aim to make them feel completely comfortable and at home, whatever the level of care required. Their relationship is central to how happy residents are at Inglewood, and staff work hard to build trusting relationships with both the resident and their family.


Visitors are welcome at any time and on-site parking is available.

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Care Provided by Inglewood Nursing Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rani Raju (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Inglewood Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Nursing Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Nursing Care from £1,350

  • Fees are dependent on the level of care required. Please contact the home directly for more information.
  • (these prices are only a guideline, please contact Inglewood Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.


  • Parking

  • Free on-site parking is available.


Inglewood Nursing Home Reviews (181)

Total of 181, showing 21-40
9.6

Inglewood Nursing Home has a Review Score of 9.6 (9.604) out of 10, based on 52 reviews in the last 2 years. Over all time Inglewood Nursing Home has 181 reviews.

Overall Experience

  • 137
  • 41
  • 3
  • 0
  • 0

Date Published

181
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Review from M B (Wife of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was in Inglewood for the last four weeks of his life. It became too much for me to give care at home. He was well cared for with the nursing staff and all the staff were always thoughtful, kind and caring. It took the pressure from me at a difficult time.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Many thanks for your kind words - I will pass these on to the rest of the staff who will be very pleased. Thank you


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Review from Caroline V (Father of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family have been extremely happy with the care my dad has received since he came to Inglewood. My dad seems very happy there and has settled in really well. Dad has spent the last few months in bed, as his Alzehmers has deteriorated and affected his appetite etc, it was decided as dad was struggling
with his swallowing, that now all his food would be smashed for him. Just recently dad seems to have improved slightly and dad has been spending time out of bed and in the day room which has been lovely to see. Inglewood have incouraged dad to venture out of his room and spend time with the other residents.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you for taking the time to leave your positive review. It is always nice to hear from family members feeling like their loved one is cared for and looked after so well with us. We will certainly pass your comments on to the team.


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Review from Celia J (Cousin of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring. The home keeps relatives informed of the health and welfare of residents.
The atmosphere is happy and very welcoming.
The rooms are clean.
The food well prepared and edible. Residents' special requirements are catered for.
The home has an activity coordinator. Activity is
essential for stimulation of the brain, and maintaining mobility and conversation.
I am very satisfied.
I think it would be great if there were phone points in the rooms. Maybe this will happen in the next year when BT will use wifi.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you for your lovely review, I am so pleased to read your kind words regarding the care your relative is receiving. I will ensure your feedback is shared with the whole team. Thank you.


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Review from Michael C (Son of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Inglewood Nursing Home, from the manager, the reception team and the carers are always very friendly, helpful and attentive and any questions are answered without issue. My generally very anxious 93-year-old mum is settled and is very happy there. A recommendation would not be a problem
for me.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you so much for such a lovely review about Inglewood Nursing Home. We are glad your mum is enjoying her stay with us. Kind regards


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Review from M D (Wife of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the wonderful staff for their care which is first class. Nothing too much trouble and done with good humour and genuine concern. The home is spotless and the amenities are good I have no hesitation in recommending this home to anyone.

Reply from Rani Raju, Registered Manager at Inglewood Nursing Home

Thank you so much for your kind words and recommendation. We will continue to strive to maintain and exceed this level of care. I will pass the message to all our team. Kind regards.


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Review from P G (Granddaughter of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All people at Inglewood Nursing Home are amazing, they all go above and beyond. They have my grandad and have made him so comfortable. Management and carers and everyone is fantastic.
A thousand out of ten.

Reply from Rani Raju, Registered Manager at Inglewood Nursing Home

Dear Patricia,
Thank you so much for your positive review. It was an absolute pleasure to look after your grandad. I will make sure this message is passed to the staff and they will be humbled by your lovely review.
Kind regards


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Review from Sandra J (Niece of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Felt we should have been given more time when we first arrived, no initial assessment of my uncle on arrival.
Slow to relay our communications to staff or shared - re. food and feeding.
My uncle was only there three weeks and it was starting to improve and he was more settled.
Overall, I think he
would have been happy to stay.

Reply from Rani Raju, Home Manager at Inglewood Nursing Home

Dear Sandra, we are sorry to hear that you were unsure about aspects of your uncle's care when he first arrived at the home for his three-week respite stay. As you may know, I completed a full assessment before his admission, where I gathered as much information as possible about all aspects of his health and life, including his food preferences. You had told us that he liked a particular type of breakfast cereal, whereas the resident himself said he preferred another, which we gave him as and when he chose. At mealtimes, he needed help and encouragement, so staff used to sit with him while he ate. He seemed to settle in quickly and the hospice was very pleased with his improvement. Shortly afterwards he moved out of the home to be near the family. We really enjoyed looking after your uncle and would have been more than happy for him to stay with us for longer.


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Review from C B (Daughter-in-law of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My father-in-law was always clean and fairly happy. Although I feel we were never told when he moved from palliative care to active dying, although Inglewood was told his death was imminent, the family was not told. So not enough communication with the family. Also, most staff were lovely, but some
of the nurses were rude. Access to notes, where given this, are poorly written and not accurate.

Reply from Rani Raju, Home Manager at Inglewood Nursing Home

We are pleased to hear that your father-in-law was happy at the home during the time that he was with us. However, we can only apologise to you unreservedly about the instance of poor communication that you refer to. The nurse on duty at the time is no longer working for Inglewood Nursing Home. We recognise the importance of being transparent with our residents, families and GP practices at this difficult time. We also take feedback very seriously and are taking steps to improve the issues that you have mentioned, particularly around communication. If you would like to make a complaint, you can write to me at Inglewood Nursing Home or you can talk in confidence to our quality team on 07810 487150 and email them via quality@canfordhealthcare.co.uk.


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Review from Debbie B (Daughter of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident for 4 years at Inglewood where she was happy and well cared for.
The staff were amazing and knew how to bring out the best in her and most importantly, how to make her laugh.
I would highly recommend Inglewood, it has a lovely homely feel, not soulless like other homes
I looked at.
When she passed they made a sad time easier by giving the best hugs.

Reply from rani raju, Manager at Inglewood Nursing Home

Thank you so much for this review, we are pleased you are happy with our care and we feel it is a privilege to look after her. I will let the staff know about your lovely review.
Thank you


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Review from Diana W (Daughter of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for in Inglewood for 8 months. She was always comfortable and well cared for. We are a large family and made frequent visits at irregular times. My mother who was nonverbal was always addressed courteously and respectfully. We felt she was safe.

Reply from rani raju, Manager at Inglewood Nursing Home

Dear Diana,
Thank you for taking the time to review us. Your kind comments are truly heartwarming and mean a great deal to all of us here at Inglewood Nursing Home. I will pass this message to all our team.
Kind regards.


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Review from William R (Son of Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my aged mother was only in the home for 7 months, the care and attention she received was perfect. At 104 years old she was well attended at all times and particularly loved the communal lounge, as she loved the company.

Reply from rani raju, Manager at Inglewood Nursing Home

Dear William,
Thank you so much for your lovely review. We are so glad you are happy with Mum's care and it really is our pleasure to look after you all.
Thank you.


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Review from Alexandra T (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Inglewood Nursing Home for just over six years. She has always been looked after with great care and respect. The staff at Inglewood are all amazing, taking time with her and really anticipating her needs. Sady, my mother died on 22nd December but the staff were fabulous.
I have always been so pleased that we chose Inglewood as her nursing home.

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Review from B S (Husband of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think my wife's last days were made easier by the caring staff. In a short period, they seemed to treat her as if she was a friend or relative.
All staff made me very welcome when I visited. I was happy that she was in Inglewood Nursing Home.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Dear Brian,
Thank you so much for your positive review. We appreciate your kind words about our home and our staff and continue to improve and increase our services for it to be the best it can be.
Thank you so much.


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Review from Allan A (Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a 90-year-old resident of Inglewood and have been for several months, you may well wonder how or even why someone of my age has been offered to choose to do this. As my family live abroad (New Zealand) I consider this as my home and with all the carers and staff my family and try to treat them
with the respect they are entitled to; it would be wrong to say they always have a smile, after all, they are human, but they still carry out their daily chores and challenges in the professional way they were trained. You will have noted that I only credited the home with “Good” as no one is perfect and again repeat we're all human, but ask if I’d recommend Inglewood, I would have no hesitation in recommending my home to share.

Reply from rani raju, Deputy manager at Inglewood Nursing Home

Dear Allan, thank you so much for your positive feedback. I will pass the message to all our team.
Kind regards.


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Review from S C (Daughter of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every day I was met with a smile and hello from the reception as I went up to my mum's room, all the staff said hello. Nurses and carers were lovely, also cleaners. All staff were lovely. Anything I wanted to know was dealt with. My mom was comfortable and I am very grateful to Inglewood Nursing Home
and their amazing staff.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you so much for your valuable feedback. I will pass the message to all our team.
Kind regards.


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Review from Robert R (Husband of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was very happy being in your loving care at Inglewood. She never once complained about anything during her four-week stay with you. All her visitors also said that the staff all gave smiles to welcome visitors and never felt in the way during their visits. Thank you.

Reply from rani raju, Manager at Inglewood Nursing Home

Dear Robert, thank you so much for this feedback. We greatly appreciate your feedback.
Kind regards.


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Review from Jane C (Daughter of Resident) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When looking for a care home for my mother, when she needed end-of-life care, we called at Inglewood Nursing Home. The receptionist was kind and helpful and showed us available rooms. The move from hospital for my mother was handled perfectly by Inglewood. My mother's room was pleasant, quiet and clean
- everything she needed. Although we always visited her without giving the staff notice, Mum was always clean, with her hair neatly brushed. Her carers were kind and attentive and provided everything she needed.

Reply from Rani Raju, Registered Manager at Inglewood Nursing Home

Dear Jane,
We are delighted that you are so happy with all aspects of our care. Thank you for taking the time to write a review.
Thank you,
Rani.


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Review from Emily W (Daughter of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A warm, clean and welcoming environment for my dad to come to for care after leaving hospital, he settled in well. The care home was very clean and full of lovely, kind staff. My dad went away with a smile to his new care home, nearer all the family. Thank you to you all.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Dear Emily,
Thank you so much for your positive feedback. I will pass the message to all our team.
Kind regards,
Rani.


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Review from E V (Daughter of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was always treated with care and dignity. All the staff were very friendly including reception and cleaning. My mother was always clean and the room was always clean. The staff kept me informed of everything.

Reply from rani raju, Deputy manager at Inglewood Nursing Home

Dear Elaine,
Thank you so much for your positive feedback. It means a lot to our staff. I will pass this message to all our team.
Kind regards
Rani


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Review from M S (Daughter of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was sent to Inglewood Nursing Home for end-of-life care in May. I felt he was well looked after with kindness and dignity. Very welcoming reception area and friendly staff.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you for your kind feedback. It is always nice for us to hear from family members who feel like their loved one is cared for and looked after so well. I will pass this message to all our team.
Kind regards,
Rani.


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Current Review Score: 9.6 (9.604)

Overview of Review Score

The Review Score of 9.6 (9.604) out of 10 for Inglewood Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.604 for Inglewood Nursing Home is calculated as follows: ( (406 Excellents x 5) + (155 Goods x 4) + (37 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 601 Ratings = 4.604

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Inglewood Nursing Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (1)

Rani

Rani Raju

Job Title: Deputy Manager

Joined: 2006

Rani is a registered nurse who trained in Yorkshire and came to Inglewood as a nurse in 2006. She has worked her way up through clinical lead, deputy manager and has now been appointed as registered manager of the home.