Inglewood Nursing Home

7/9 Nevill Avenue, Hampden Park, Eastbourne BN22 9PR
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9.6 181 Reviews
  • Inglewood Nursing Home, Eastbourne
Located in a pleasant residential area of Eastbourne, Inglewood Nursing Home offers short- and long-term nursing and palliative care in charming, period-style accommodation with thoroughly modern facilities.

Within the home there is accommodation for up to 60 residents in bright, comfortable rooms set over two floors. Each room is equipped with a TV, nurse call system and an adjustable automatic bed. All rooms have large windows and attractive views over the picturesque garden, while some on the ground floor open out onto the secure courtyard.

Staff encourage all residents to personalise their room with favourite pictures, photographs, ornaments and small items of furniture, as this helps them to feel at home much more quickly.

There is lift access to the first floor and all areas are wheelchair accessible. Free Wi-fi is available throughout the home, which also has its own hair salon.

Nursing and care staff are on hand 24 hours a day, supported by dedicated chefs as well as activities, administration and housekeeping teams.

Staff really care about each one of the residents and aim to make them feel completely comfortable and at home, whatever the level of care required. Their relationship is central to how happy residents are at Inglewood, and staff work hard to build trusting relationships with both the resident and their family.


Visitors are welcome at any time and on-site parking is available.

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Care Provided by Inglewood Nursing Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rani Raju (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Inglewood Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Nursing Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Nursing Care from £1,350

  • Fees are dependent on the level of care required. Please contact the home directly for more information.
  • (these prices are only a guideline, please contact Inglewood Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.


  • Parking

  • Free on-site parking is available.


Inglewood Nursing Home Reviews (181)

Total of 181, showing 41-60
9.6

Inglewood Nursing Home has a Review Score of 9.6 (9.604) out of 10, based on 52 reviews in the last 2 years. Over all time Inglewood Nursing Home has 181 reviews.

Overall Experience

  • 137
  • 41
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Date Published

181
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Review from Gwen P (Wife of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with Inglewood Nursing Home is, on the whole, positive but there are some shortfalls.
In the lounge area, not enough staff as the residents quite often are left on their own. Not attended to and as a visitor, have had to step in and help some of the residents and my input has not been
received very well.
My husband is well in there but in my opinion, there is not enough stimulation. I know my husband would not be bothered about this but feel sad for some that are still needing some stimulation.
On saying all that, the food is very good and enjoyed by my husband.
Would like more attention to the fact he only enjoys football and rugby on the TV but being unable to turn on the TV on often misses the chance of watching the games as he is not taken into his room and having the TV turned on for him.

Reply from Rani Raju, Home Manager at Inglewood Nursing Home

Hi Gwen, many thanks for your review. We are pleased that you are pleased with many aspects of your husband’s care. We work hard to ensure that we have a twice-daily schedule of varied activities for our residents to enjoy. We also talk to our residents and families regularly to ensure that they have input into the choice of activities. However, if you feel that there is anything else we could add or that you think your husband would really love to do, we’d be pleased to hear about it. Perhaps you could drop by my office next time you visit and we can have a chat about this?


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Review from J P (Wife of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We made use of Inglewood Nursing Home for a week's respite. It needed to be able to give my husband a week of efficient care so that I could relax at home, knowing he was being well looked after. The staff are friendly and caring; they responded well to his complex needs. They even took him to his exercise
class midweek. I believe we have finally found a place for him to stay for respite, and we are grateful.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you for your positive feedback.
We will share this with the team.
Kind regards.


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Review from Teresa E (Daughter of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and polite. I feel my father is well looked after and really cared for. The staff are good with him; they take a genuine interest in his welfare. When my father first went to Inglewood, he was able to join in the events and games. The team laid on a variety of activities
for him to take part in. The home is kept very clean.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you for your positive feedback.
We will share this with the team.
Kind regards.


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Review from David S (Nephew of Resident) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always seem helpful and friendly but are obviously much too busy to spend much time to chat to my aunt. We are only able to come and visit once a week due to the distance involved and she rarely has any other visitors which is a great shame.

Reply from Rani Raju, Home Manager at Inglewood Nursing Home

Hi David, thank you so much for your feedback. Our care and housekeeping staff love to chat to residents in their rooms while going about their daily routine and our activities team arranges regular well-being visits for residents who need/prefer to stay in their rooms. These can include hand massages, reading, playing card games, doing puzzles and chatting over a cup of tea. However, we are happy to arrange more room visits and can also support your aunt to make video calls to you between visits. The other thing we can offer is to set you up on our online portal. This portal provides access to your aunt’s day-to-day notes and information about her care including meals, daily routine and well-being activities. You can message us back and also upload photos. Please contact me about setting you up on the system and if you have any other suggestions as to how we could help your aunt.


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Review from J B (Mother of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The first impression at reception is pleasing and welcoming. All staff and newcomers are helpful and cheerful in this homely atmosphere. We were shown to a lovely, clean ensuite room with a view, and all were in good order.
Laundry was expertly taken care of, and meals were thoughtfully presented.
All duties are carried out with respect and compassion. Being able to visit any time is excellent.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you for your positive feedback. We will share this with the team.
Kind regards.


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Review from Steven G (Son of Resident) published on 18 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring but sometimes I feel things are missed unless raised by family. For example, recently my mum is hard of hearing, this was never a problem before May but looks like no one else has noticed that until we raised it.

Reply from rani raju, Manager at Inglewood Nursing Home

Dear Steven,
Thank you so much for your feedback. I will inform the team and ensure this is rectified immediately. I would like to apologise for the inconvenience to your mother and yourself.
Kind regards,
Rani


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Review from Keith B (Son of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit my mum, the staff are always welcoming to me, polite and very helpful.
The nursing home is very clean and tidy.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Dear Keith, thank you very much for your lovely review; we always strive to give our residents the best possible care and appreciate positive feedback.
Kind regards.


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Review from P T (Son of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Food very good and all staff assisted when required.

Reply from Rrani Raju, Deputy manager at Inglewood Nursing Home

Thank you so much for your lovely words. Your feedback will be passed on to the team at Inglewood Nursing Home.


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Review from K F (Son of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean. Staff are friendly.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you so much for your feedback. We will pass the message on to all our team.
Kind regards.


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Review from J S (Wife of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The nursing care was gentle and took lovely care of my husband.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you so much for your feedback. We will pass the message on to all our team.
Kind regards.


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Review from Nicky C (Daughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to Inglewood Nursing Home in the middle of April for various reasons but the minute we moved him in, he was welcomed with open arms, he felt happy and safe. The staff were very friendly and always helpful.
Unfortunately, his time with them was cut short but even in his last hours the staff
were caring, supportive and gave my dad the utmost dignity and respect. Can't thank them enough.

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Review from F C (Wife of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nursing home is warm. Food is very good. Entertainment poor, leaves a lot to be desired, too much other work not connected with job. Some excellent staff mainstay of the home. Agency staff are not so good, English to be desired, all should be able to communicate to residents, also to carry out management
instructions.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you for sharing your feedback. We’re sorry for the inconvenience, and we’ll do everything we can to make it right.
Kind regards


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Review from K H (Son of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was sent to Inglewood Nursing Home for end-of-life care. The whole experience for me was first-class and I am confident my mother could not have had better care. The staff were most pleasant and attentive. I wish I had known about Inglewood previously, I would have liked to transfer my mother
from the home she was in.

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Review from Jonathan L (Son of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful and have been most professional towards my relative. I can't say how good the experience has been and my father has received the utmost level of care in his final days.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Dear Jonathan,
Thank you so much for your kind words. Heartfelt thoughts go out to you in this time of sorrow.
Many thanks.
Rani


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Review from Wendy T (Mother of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son was cared for with kindness and thoughtfulness by all members of the staff at Inglewood Nursing Home. I would highly recommend this care home to anyone.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you for your kind words, it means a lot to our staff and other families looking for a place for their loved one in a nursing home. It was a privilege and a pleasure to look after your son. Best wishes to you and your family, the Inglewood team.


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Review from D A (Son of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care that Dad receives at Inglewood. All of the staff go out of their way to make him feel comfortable and cared for. He really appreciates all of the interactions that he has with them, and he feels he has made a lot of new friends.

Reply from Rani Raju, Manager at Inglewood Nursing Home

We appreciate your kind words and will continue to do our best to make everyone feel like part of our family.
Kind regards,
Rani.


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Review from Sandra F (Daughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Inglewood Nursing Home have always been so kind and supportive to both myself and my dad. The home is comfortable and clean. My dad enjoys the many activities they have to offer.
Thank you to everyone for all your help and hard work.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Dear Sandra,
Thank you so much for your kind words about us, it is very much appreciated.
Kind regards,
Rani.


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Review from Sarah E (Niece of Resident) published on 18 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Inglewood Nursing Home are lovely and always very happy and polite. My aunty has been there since September but has deteriorated and can no longer look after herself. She is well cared for and always clean and comfortable.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Dear Sarah,
Thank you for your kind words and recognition of the team.
Kind regards,
Rani.


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Review from S B (Daughter-in-law of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first meeting with the manager until my mother-in-law's death, Inglewood Nursing Home's staff have been brilliant. We were kept fully informed at all times and everyone was caring and supportive over a very difficult period for the whole family.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you so much for your beautiful review. Your feedback is an encouragement for our team. I will share this supportive message with all our staff.
Kind regards,
Rani.


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Review from Nadia G (Daughter-in-law of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law came to Inglewood Nursing Home for end-of-life care and we couldn't have been more impressed with the kindness of the staff, the room and site were comfortable and clean and we were kept informed of his progress. Thank you for making this difficult time that bit easier.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Dear Nadia,
Thank you so much for your kind feedback. I will update all our team with your wonderful and supportive comments.
Kind regards,
Rani.


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Current Review Score: 9.6 (9.604)

Overview of Review Score

The Review Score of 9.6 (9.604) out of 10 for Inglewood Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.604 for Inglewood Nursing Home is calculated as follows: ( (406 Excellents x 5) + (155 Goods x 4) + (37 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 601 Ratings = 4.604

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Inglewood Nursing Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (1)

Rani

Rani Raju

Job Title: Deputy Manager

Joined: 2006

Rani is a registered nurse who trained in Yorkshire and came to Inglewood as a nurse in 2006. She has worked her way up through clinical lead, deputy manager and has now been appointed as registered manager of the home.