Inglewood Nursing Home

7/9 Nevill Avenue, Hampden Park, Eastbourne BN22 9PR
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9.6 181 Reviews
  • Inglewood Nursing Home, Eastbourne
Located in a pleasant residential area of Eastbourne, Inglewood Nursing Home offers short- and long-term nursing and palliative care in charming, period-style accommodation with thoroughly modern facilities.

Within the home there is accommodation for up to 60 residents in bright, comfortable rooms set over two floors. Each room is equipped with a TV, nurse call system and an adjustable automatic bed. All rooms have large windows and attractive views over the picturesque garden, while some on the ground floor open out onto the secure courtyard.

Staff encourage all residents to personalise their room with favourite pictures, photographs, ornaments and small items of furniture, as this helps them to feel at home much more quickly.

There is lift access to the first floor and all areas are wheelchair accessible. Free Wi-fi is available throughout the home, which also has its own hair salon.

Nursing and care staff are on hand 24 hours a day, supported by dedicated chefs as well as activities, administration and housekeeping teams.

Staff really care about each one of the residents and aim to make them feel completely comfortable and at home, whatever the level of care required. Their relationship is central to how happy residents are at Inglewood, and staff work hard to build trusting relationships with both the resident and their family.


Visitors are welcome at any time and on-site parking is available.

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Care Provided by Inglewood Nursing Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rani Raju (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Inglewood Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Nursing Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Nursing Care from £1,350

  • Fees are dependent on the level of care required. Please contact the home directly for more information.
  • (these prices are only a guideline, please contact Inglewood Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.


  • Parking

  • Free on-site parking is available.


Inglewood Nursing Home Reviews (181)

Total of 181, showing 61-80
9.6

Inglewood Nursing Home has a Review Score of 9.6 (9.604) out of 10, based on 52 reviews in the last 2 years. Over all time Inglewood Nursing Home has 181 reviews.

Overall Experience

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  • 41
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Date Published

181
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Review from Graham C (Son of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and staff at Inglewood Nursing Home were caring and thoughtful throughout the time my mother was a resident. When she was ill they responded promptly and kept me updated.
They have a good programme of activities which my mother enjoyed. Our dog was able to visit which really pleased my
mother.

Reply from rani raju, Deputy manager at Inglewood Nursing Home

Dear Graham, thank you for your review and all your support. It is always really encouraging for all of us to hear positive feedback from our families. I will ensure they get to hear your feedback.


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Review from Lorraine P (Niece of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was transferred from the hospital to Inglewood Nursing Home under palliative nursing. He was made very comfortable and provided with excellent care, including medical care by the professional team of staff. The communication from the nursing home to the family was outstanding, especially the
relative's information service. My family felt very reassured and confident my uncle was in excellent hands and being cared for to the highest possible standard with dignity. I would highly recommend Inglewood Nursing Home to anybody when the time becomes necessary for a relative to go into care. Thank you to all the wonderful staff and exceptional management team at Inglewood.

Reply from rani raju, Registered manager at Inglewood Nursing Home

Thank you for your lovely kind words, it means a lot to our staff and other families looking to place their loved one in a nursing home. It was a privilege and a pleasure to look after your uncle. Best wishes to you and your family. The Inglewood Team.


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Review from Phil R (Son of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not tell you how pleased I was with everything they did for my mum. The care and attention were outstanding from day one. Great people all the way through the home. Every time I left Mum, I felt confident that she was being looked after.

Reply from Debbie Inkersole, Operations Manager at Inglewood Nursing Home

Dear Phil, thank you so much for your heartfelt feedback and comments, which mean such a lot to the team. She was such a lovely person and it was our pleasure to welcome her to our family and look after her. As you can imagine, we miss her very much. Please accept, once again, our condolences on your loss.


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Review from S C (Daughter of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and exceptional management. The staff are wonderful - friendly and approachable. Inglewood handled the Covid situation very well and maintained contact with Mum where appropriate. The staff have made a difficult time so much easier to cope with.

Reply from Rani Raju, Registered manager at Inglewood Nursing Home

Thank you for your great feedback, much appreciated. Will pass this to all our team.


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Review from K P (Son of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was well looked after at the home and before the pandemic enjoyed the activities and trips out.

Reply from Debbie Inkersole, Operations Manager at Inglewood Nursing Home

Thank you for taking the time to write such a lovely review of our home. We have an amazing team who works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback.


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Review from R W (Brother of Resident) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and staff, who are all very friendly. My sister has said she is very happy with where she is and the care and respect the staff afford her. The home has managed the recent Covid-19 outbreak exceedingly well and has kept me informed at all times.

Reply from Debbie Inkersole, Operations Manager at Inglewood Nursing Home

Thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Inglewood. We look forward to seeing you and your family again when you next visit.


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Review from Sherri D (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to commend all of the staff at Inglewood Nursing Home. Everyone is kind, caring and concerned for my mother’s well being. Each member of the staff calls her by name, holds her hand and spends time talking to her when she’s awake as well as when she’s having a rough day. I live in America
and it’s so very difficult not being able to be there with her every day but I know she is being loved and cared for. I can check on her several times a day through the web-based care notes and speak to her several times a week by phone calls. Inglewood Nursing Home is truly the best care home available.

Reply from Debbie Inkersole, Operations Manager at Inglewood Nursing Home

Dear Sherri, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Inglewood.


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Review from John R (Son of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and nursing team are very helpful and nothing is too much trouble. The variety of activities for the residents is excellent and has brought enjoyment and happiness to my mum. I would strongly recommend the home to anyone looking for a place for a loved one.

Reply from Debbie Inkersole, Operations Manager at Inglewood Nursing Home

Dear John, many thanks for your kind review. We are so pleased that you feel our home is warm, friendly and welcoming, as well as clean and tidy. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve.


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Review from Stewart C (Son of Resident) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very friendly and efficient and my mum is always very clean and presentable. She is on the end of life care but the staff still speak to her as they would to any other resident. Her room is always clean and tidy as are all the common rooms. An excellent and caring and well run home.

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Review from A S (Daughter of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You all were very supportive, kind and helpful with my dad for his last few weeks. I am so grateful to you all, Covid made this more difficult, but it didn't change how kindly I was treated and dad too.
Thank you for looking after him for the last 5 weeks of his life, he couldn't have been better looked
after.

Reply from rani raju, Home manager at Inglewood Nursing Home

Thank you so much for your kind words. Heartfelt thoughts go out to you in this time of sorrow.
Many thanks. Rani


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Review from A N (Daughter of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was received into Inglewood as an end of life patient. From the beginning, she was treated with extreme respect and kindness from every member of staff. All her needs were met and she enjoyed a calm and peaceful last few months of life. Our family are very grateful to everyone who was involved
in her care.

Reply from rani raju, Deputy manager at Inglewood Nursing Home

Thank you so much for your kind words. Please accept our deepest condolences.
Kind regards
Rani


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Review from M A (Husband of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I walked into the home, from the receptionist, management and all the other staff, nurses, care workers that I met all made me feel very at home and part of a big family! it was lovely! I can't comment on value because my wife had a funded place. But I was made very welcome by everyone
from the day she went into the home until she passed away on 5/11/21. Thank you. They have all asked me to keep in contact which is lovely.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you so much for leaving such a lovely review. I will pass on your review to our wonderful team


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Review from D S (Son of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and professionalism of the staff at Inglewood were excellent.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you for your kind words and recognition of the team.


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Review from S F (Daughter of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't have had any better care for our mum. The staff are amazing.

Reply from Debbie Inkersole, Operations Manager at Inglewood Nursing Home

Thank you for your kind words about Inglewood, it is very much appreciated.


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Review from Mark H (Son of Resident) published on 21 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Inglewood have always been polite and provide the very best of care to my mother who suffers from advanced dementia and has been a resident for over a year.
The home is kept scrupulously clean and is well maintained. The managers and admin staff always keep me updated on events and also
if there are any procedures that I need to be aware of. This was particularly helpful during the worst of the pandemic.
I would thoroughly recommend the home to anyone considering this option for an elderly relative.
If I have one criticism, it would be that so called extras such as pads should be included in the monthly bill and not charged separately.

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Review from Jo B (Daughter of Resident) published on 1 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and welcoming, it feels like a home from home. This has been especially important through the pandemic as you know they are in the best place which is safe and supportive.
You feel confident that your loved one is being looked after with care and dignity.

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Review from Dominic B (Nephew of Resident) published on 1 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Inglewood to be very helpful and flexible with family visitors. They take great care and ensure that every visitor is tested for COVID-19. The rooms are very pleasant and the atmosphere is relaxed. The staff seem very capable of doing a very necessary and tough job.

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Review from Hazel S (Wife of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my husband was admitted to Inglewood Nursing Home I visited him every day along with my son and other family members. We always found the staff kind, helpful and above all very caring. At such a very sad time in our lives, we could not have asked for any better help and support. At every
step of our sad journey, the staff from reception, nurses, carers, cleaners, kitchen staff and management have all been friendly and helpful so much so that I now feel we have made such lovely friends. We thank you all.

Reply from rani raju, Deputy manager at Inglewood Nursing Home

Dear Hazel,
We extend our condolences to you and all your family. We appreciate your kind words and will continue to do our best to make everyone feel part of our family. Thank you.


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Review from Julie T (Daughter of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last 6 months of his life at Inglewood. During the time he was at Inglewood he was always treated with dignity, immense kindness and respect. Whenever I visited, which was limited due to Covid, everyone had a smile and made me feel welcome. When I visited him on his birthday last
September three lovely nurses came in with a birthday card, a present and a cake and sang Happy Birthday to him, it's little kindnesses like this that mean so much. He sadly passed away two weeks ago and we will always be truly grateful for the loving care and kindness that was given to him and to us, his family, throughout his stay, especially in his final days. Thank you all so much, we are so grateful that we found you.

Reply from Gail Watkins, Registered Manager at Inglewood Nursing Home

Thank you for your lovely kind words, it means a lot to our staff and other families looking to place their loved one in a nursing home. It was a privilege and a pleasure to look after your father. He was certainly a character! Best wishes to you and your family.
The Inglewood Team.


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Review from K B (Daughter of Resident) published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad came to Inglewood for end of life care and the staff were so incredibly kind, caring and loving to my father. They laughed with him, made him feel at home and when the time came, they treated him with enormous dignity and love in his last days. We feel incredibly lucky to have had Dad at Inglewood,
the care was exemplary.

Reply from Gail Watkins, Home Manager at Inglewood Nursing Home

Many thanks for your kind words. It was both a pleasure and a privilege to care for your dad and he is very much missed at the home. We would like to extend our sincere condolences to you and your family for your sad loss, and also our very best wishes for the future.


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Current Review Score: 9.6 (9.604)

Overview of Review Score

The Review Score of 9.6 (9.604) out of 10 for Inglewood Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.604 for Inglewood Nursing Home is calculated as follows: ( (406 Excellents x 5) + (155 Goods x 4) + (37 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 601 Ratings = 4.604

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Inglewood Nursing Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (1)

Rani

Rani Raju

Job Title: Deputy Manager

Joined: 2006

Rani is a registered nurse who trained in Yorkshire and came to Inglewood as a nurse in 2006. She has worked her way up through clinical lead, deputy manager and has now been appointed as registered manager of the home.