Inglewood Nursing Home

7/9 Nevill Avenue, Hampden Park, Eastbourne BN22 9PR
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9.6 181 Reviews
  • Inglewood Nursing Home, Eastbourne
Located in a pleasant residential area of Eastbourne, Inglewood Nursing Home offers short- and long-term nursing and palliative care in charming, period-style accommodation with thoroughly modern facilities.

Within the home there is accommodation for up to 60 residents in bright, comfortable rooms set over two floors. Each room is equipped with a TV, nurse call system and an adjustable automatic bed. All rooms have large windows and attractive views over the picturesque garden, while some on the ground floor open out onto the secure courtyard.

Staff encourage all residents to personalise their room with favourite pictures, photographs, ornaments and small items of furniture, as this helps them to feel at home much more quickly.

There is lift access to the first floor and all areas are wheelchair accessible. Free Wi-fi is available throughout the home, which also has its own hair salon.

Nursing and care staff are on hand 24 hours a day, supported by dedicated chefs as well as activities, administration and housekeeping teams.

Staff really care about each one of the residents and aim to make them feel completely comfortable and at home, whatever the level of care required. Their relationship is central to how happy residents are at Inglewood, and staff work hard to build trusting relationships with both the resident and their family.


Visitors are welcome at any time and on-site parking is available.

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Care Provided by Inglewood Nursing Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rani Raju (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Inglewood Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Nursing Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Nursing Care from £1,350

  • Fees are dependent on the level of care required. Please contact the home directly for more information.
  • (these prices are only a guideline, please contact Inglewood Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.


  • Parking

  • Free on-site parking is available.


Inglewood Nursing Home Reviews (181)

Total of 181, showing 81-100
9.6

Inglewood Nursing Home has a Review Score of 9.6 (9.604) out of 10, based on 52 reviews in the last 2 years. Over all time Inglewood Nursing Home has 181 reviews.

Overall Experience

  • 137
  • 41
  • 3
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Date Published

181
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Review from Eileen B (Wife of Resident) published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was transferred from Pentlow, another home of Canford group. Unfortunately, covid-19 had already caused lockdown, so my visits were limited, having only three half-hour visits from mid-June until his health deteriorated in July. Sadly, he passed away. I had every confidence in the care that
he received whilst he was there and could not fault the care and support that both of us were shown in his last week.

Reply from Gail Watkins, Home Manager at Inglewood Nursing Home

Many thanks for your kind words. They mean so much to the staff and the home. I'd just like to say, too, that it was real pleasure and privilege to have been able to care for your lovely husband, even for just those few weeks, and to support you and your family. We would like to wish you and the family all the best.


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Review from S S (Daughter of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last 6-months of his life in Inglewood. I visited regularly, and I was always impressed with the care, attention and dignity that he was given by all staff. Due to his diagnosis of senile dementia, he could present with challenging behaviour. This was managed professionally and sensitively
in their dealings with him and interactions with his family. I cannot fault the establishment and will always be grateful for everything they did.

Reply from Gail Watkins, Home Manager at Inglewood Nursing Home

Dear S S, thank you so much for your kind words. It was a privilege and pleasure to look after your dad and he is greatly missed by us all here at the home. Please accept our very best wishes for you and your lovely family from the team.


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Review from James B (Son of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to the Inglewood care home in January 2020. The level of care given to my mother who had very specific needs was exemplary in every way. Not only all the basic needs covered to an exceptional standard, but great care and dignity were given, especially during the lockdown period
to support both my mum/our family in challenging circumstances. We are immensely grateful for the genuine care and attention given throughout the stay, and cannot speak more highly of the professionalism and service given.

Reply from Vicky Croton, Care Team at Inglewood Nursing Home

Hi James, many thanks for your kind and generous words. It was a real pleasure to meet you and your family and to care for your mother. We were delighted that we were able to reunite her with your father before he passed away. Please accept our condolences for your sad loss and our best wishes to you all for the future.


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Review from C N (Daughter of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Inglewood Nursing Home following a period in hospital. On her release we were told that she had only weeks to live. Thanks to a high standard of nursing care and the many dedicated members of staff she remained with us for a further 2 1/2 years. She considered many of the staff her
friends and enjoyed having a laugh and a joke with therm. Whenever we visited the home we were always welcomed by friendly staff and witnessed being cared for in a way which allowed them to maintain their humanity.

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Review from Jean F (Wife of Resident) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband entered this nursing home for end of life care. I cannot speak highly enough of the staff who at all times were caring and patient with my husband, who had dementia. They were always friendly towards me at a difficult time and I am very grateful.

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Review from P F (Son of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident of Inglewood nursing home in July 2018 but sadly passed away on the 12th February 2020, after a short illness and three days in the hospital.
My mother was happy in Inglewood and well looked after considering her chronic physical illness. Inglewood kept me informed on a
regular basis as to Mum's health and did not hesitate to summon emergency assistance when she became ill.

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Review from Shirley E (Daughter of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was here for just over three years and was very happy. She did not want to be anywhere else. The staff treated us as family and treated Mum as their family. The rooms are cosy, warm and comfy, cleaned every day and the food is excellent and choices are extensive. Nothing was too much trouble.
The entertainment team is the best I have ever experienced together with regular trips out for residents. Mum was well cared for and in my experience of care homes could not have been in a better place. I did not worry about her as I knew she was in caring hands in a safe home. When I went to visit I was always treated with respect. Well done Inglewood and thank you. I will miss my regular visits to Inglewood and would like to thank you all for your dignified, compassionate care and warm smiling welcomes. The manager and team are always on hand with regular updates and in my opinion, the home is well-led. Thank you. I would not hesitate to recommend Inglewood.

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Review from G C (Brother of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother suffered a broken shoulder after a fall. He was in great pain with his injury, and the fall jarred his body. He was unable to even dress, wash, etc himself. The care he received was excellent.
Thank you so much.

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Review from S P (Daughter of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent a relatively short time in Inglewood as she was very ill when she arrived. Even though she slept for most of her stay, it was comforting to see that she was relaxed and peaceful.
I like to think that she had an awareness that she was in, competent, caring hands. The staff were friendly
and helpful from the time I walked into reception right through to their care for Mum. They were diligent in their day-to-day care and spent much time talking to me and keeping me updated on her deteriorating condition.

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Review from A M (Son of Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father had a very pleasant and efficient arrival at Inglewood. They helped him to recover from his initial ailments and enabled him to gain mobility and confidence for his final months.

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Review from Bob S (Son of Resident) published on 2 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you very much for your care and consideration for my father and his family.
I think very highly of your staff.

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Review from T L (Son of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dignified, caring, compassionate and respectful care provided for my mum's end of life. Sucha welcome, peaceful, caring space after the chaos of a general hospital, and staff who cared for both Mum and all the family with love and compassion throughout Mum's time at Inglewood. (Could do with stretcher
lift.)

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Review from Christalleni A (Daughter of Resident) published on 25 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Inglewood was one of two homes that we as a family felt we would be happy for my mum to move into, and we were fortunate that there was a vacancy when she needed it. The home is welcoming, clean and well maintained with cheerful rooms surrounded by lovely gardens. Really though, it's the people who
make Inglewood the home from home that it is. Without exception, the staff have been kind and attentive to us as well as to mama. It's such a relief to know that she is being so well looked after. Thank you.

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Review from M B (Daughter of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, without exception, are lovely. The home is immaculate, clean, fresh and homely.
Constantly being re-painted etc - never tatty and lovely food. The one home we've visited!

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Review from P O (Wife of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has just died at Inglewood after six weeks in their care. He was treated with the utmost care and dignity always, as indeed we all were. Both my husband, myself, my daughter and indeed all our visitors were happy to see such caring happy people!
At his moment of death and afterwards, I felt
loved and supported we were part of a family. Thank you, Inglewood.

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Review from S W (Daughter of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring and professional. The food is great if you don't like what is on the menu that day they will make you whatever you like.
My father's care was wonderful and all the staff from cleaners, carers and nurses were great. My father died in there and post-death until the funeral directors
they were exemplary.

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Review from D W (Friend of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All aspects of my friends stay here were fabulous. She was well cared for by the very friendly staff who looked after her. Reception to management was excellent, very helpful and would let me know if anything needed attention.
A home that I would recommend to anyone.

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Review from T G (Daughter-in-law of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions - amazing! Having had my mother-in-law in two previous, local homes where care and attention was awful, to find Inglewood is a gift! The environment, staff, gardens, laundry, food, activities, communal areas, are all 5 *. The staff know my mother-in-law so well and she has only been
there a few weeks.

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Review from B W (Son of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We use Inglewood as a respite facility for my mother (mid 90's) when I am out of the country. Shis happy to settle there, especially as it is so close the her home. She is able to be accompanied home each day to maintain a link with the cat, which is of course, is pleased to see her! She enjoys the
activities arranged, especially the outings. We are happy to consider Inglewood as our first point of call and appreciate their ready support whenever needed.

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Review from Stacy S (Daughter-in-law of Resident) published on 3 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law was terminally ill and had been in hospital for a number of weeks before Inglewood accepted him. He was not the easiest of patients, however, the staff and manager always made him and us feel extremely welcome and they remained fantastic with his care. When he passed away their support
to the family was amazing. We did not feel pressured at any point and I would not hesitate should the need arise to use their services again. The care and approach are outstanding and the environment is beautiful with an air of calmness at any time.

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Current Review Score: 9.6 (9.604)

Overview of Review Score

The Review Score of 9.6 (9.604) out of 10 for Inglewood Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.604 for Inglewood Nursing Home is calculated as follows: ( (406 Excellents x 5) + (155 Goods x 4) + (37 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 601 Ratings = 4.604

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Inglewood Nursing Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (1)

Rani

Rani Raju

Job Title: Deputy Manager

Joined: 2006

Rani is a registered nurse who trained in Yorkshire and came to Inglewood as a nurse in 2006. She has worked her way up through clinical lead, deputy manager and has now been appointed as registered manager of the home.