Inglewood Nursing Home

7/9 Nevill Avenue, Hampden Park, Eastbourne BN22 9PR
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9.6 181 Reviews
  • Inglewood Nursing Home, Eastbourne
Located in a pleasant residential area of Eastbourne, Inglewood Nursing Home offers short- and long-term nursing and palliative care in charming, period-style accommodation with thoroughly modern facilities.

Within the home there is accommodation for up to 60 residents in bright, comfortable rooms set over two floors. Each room is equipped with a TV, nurse call system and an adjustable automatic bed. All rooms have large windows and attractive views over the picturesque garden, while some on the ground floor open out onto the secure courtyard.

Staff encourage all residents to personalise their room with favourite pictures, photographs, ornaments and small items of furniture, as this helps them to feel at home much more quickly.

There is lift access to the first floor and all areas are wheelchair accessible. Free Wi-fi is available throughout the home, which also has its own hair salon.

Nursing and care staff are on hand 24 hours a day, supported by dedicated chefs as well as activities, administration and housekeeping teams.

Staff really care about each one of the residents and aim to make them feel completely comfortable and at home, whatever the level of care required. Their relationship is central to how happy residents are at Inglewood, and staff work hard to build trusting relationships with both the resident and their family.


Visitors are welcome at any time and on-site parking is available.

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Care Provided by Inglewood Nursing Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rani Raju (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Inglewood Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Nursing Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Nursing Care from £1,350

  • Fees are dependent on the level of care required. Please contact the home directly for more information.
  • (these prices are only a guideline, please contact Inglewood Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.


  • Parking

  • Free on-site parking is available.


Inglewood Nursing Home Reviews (181)

Total of 181, showing 141-160
9.6

Inglewood Nursing Home has a Review Score of 9.6 (9.623) out of 10, based on 51 reviews in the last 2 years. Over all time Inglewood Nursing Home has 181 reviews.

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Review from John E (Son-in-law of Resident) published on 6 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law is very happy at Inglewood. I always receive a warm welcome by the smiling reception staff and all the staff and management every visit.
The exterior, interior and beautiful grounds and gardens are so relaxing.
The food is very good quality, a good choice and selection always available.
Staff are always available and the cleanliness of the home is impeccable. Individual rooms are bright, beautifully decorated and spotless. Communication is excellent as is the resident's daily activities and entertainment organised by their own team.
A real caring home where all are treated as individuals and made to feel like one big happy family. Also weekly outings on their specially adapted bus. I am so relieved that my wife and I can relax, knowing that Mum is in good, safe hands and happy. I cannot praise Inglewood and all the staff enough. The attention to detail is phenomenal.
I highly recommend Inglewood Care Home.
P.S. Afternoon tea and cakes are to die for.

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Review from L G (Daughter of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was in this nursing home for end of life care and unfortunately was not able to appreciate the facilities but we as a family were treated with respect and kindness and were happy and satisfied with his care. They made his last day's pain-free, safe and comfortable. The staff were all very
friendly and considerate right from the cleaners to the management. There was always someone to ask if you needed anything or had any concerns. Overall very happy with Inglewood.

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Review from D G (Son-in-law of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the staff all times to be helpful, communicative, friendly, resourceful and courteous. They always asked if there was anything we wanted or needed and if assistance required and nothing was an effort or burdensome. This attitude and approach was consistent irrespective of visiting hours from early
morning to late at night. The management approach was excellent and produced outstanding "customer" relations and understanding of needs.

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Review from Gillian L (Daughter of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arrived without an appointment at dinner time. We were made very welcome and shown around. This was our first time that we had used a nursing/care home. Dad was reluctant but after visiting again and meeting staff and residents, he was looking forward to his stay. Cleaners, reception, carers, nurses,
gardener, everyone was helpful, kind, efficient and professional. A wonderful, welcoming place. Dad loved it.

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Review from M W (Daughter of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was only in the home ten days as an emergency admission. Then he was not capable of signing anything as he was not aware of where he was.
At the time under morphine.
The staff did as much as they could to make him comfortable. They were very helpful and friendly to us - my sister and I and
grandchildren (adult) that came to visit - nothing was too much trouble. The management was excellent.
We were offered tea or coffee, biscuits on visits.
The turn-over of sisters/nurses was a lot and we would have liked r=to have seen the same person on duty for more days.

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Review from Vince P (Son of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Inglewood for 2 years and was full of praise for the professionalism, friendliness and respect shown by all of her carers.
She was happy there throughout her stay and was made to feel at home, surrounded by love and quality service.

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Review from Y D (Daughter of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The nursing/care staff were extremely caring and supportive during mums last week. Losing a loved one is never easy but the compassion shown by the staff comforted us.
We felt mum was having the best care possible in her last days.

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Review from Ellen P (Daughter-in-law of Resident) published on 8 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was a resident at Inglewood House in Eastbourne for two years, until her death in April 2107. She was unable to leave her room, so I cannot comment on the activities and social life of residents there, but she was very content and comfortable at Inglewood House. The staff were extremely
kind and attentive and she always felt safe and cared for there. She was very fond of her carers and they of her. The carers were also very kind to and communicative with my husband during her last weeks. She had a sunny and pleasant room. The atmosphere at Inglewood is calm, capable and caring. She also reported that the food was good, and her needs regarding newspapers, books and radio were always attended to with alacrity. I can recommend Inglewood House as a pleasant and caring community that does its job well.

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Review from Deanna B (Resident) assisted by family/friend published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff really helpful. I didn't really see much of the management. Laundry lady made me laugh every day.

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Review from Sue W (Wife of Resident) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do I begin? The staff were wonderful. They were always there to help if needed, nothing was too much trouble. When you entered the premises you always got a warm welcome. My husband had the best care they could give him. Even in his last days, they could not do enough for him. I have a lot
of praise for the home.

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Review from Gavin G (Son of Resident) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received was above and beyond expectation. He was looked after extremely well 24/7 until his last moment. Even after he passed, while in their care, the support for our family was exceptional, beyond their duty.


Myself and my family would like to praise the home and its staff.

Thank you very much for the care and support.

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Review from K C (Daughter of Resident) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Inglewood on end of life care. The whole team at the home could not have done more to make her time there comfortable and peaceful.

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Review from Kelly G (Daughter of Resident) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not ask for a better home for my dad. I would definitely recommend if needed again.

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Review from Mark G (Son of Resident) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Inglewood was always ready to help. Nothing was too much bother. They looked after my dad very well, and my family and my mum at the end. I cannot say anything against anyone - they were all wonderful.

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Review from P L (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff from the manager to the gardener. My mother was so well looked after I cannot thank them enough. My mother even in her final stages was kept pristine until the very end.

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Review from Philip W (Son of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for mum in her last few weeks was excellent. I couldn't have wished for a better place for her to be.

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Review from Patricia M (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was moved into Inglewood for end of life care.
I needed her to be comfortable and feel safe and secure.
I cannot thank the staff enough for the kindness, care and consideration that they showed to her (and myself) at this difficult time.
I am truly grateful.

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Review from Pamela M (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Inglewood Nursing Home for 2 and a half years, during this time she has been very well cared for and looked after. Sadly this February she became seriously ill and passed away. I cannot stress enough how supportive and caring Inglewood were both to my mother in her last days and
to us as a family. This caring support has helped us as a family to cope with losing our precious mum. They knew us and mum so well that they were able to offer appropriate help, we really appreciate their love and care.

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Review from Janice C (Daughter of Resident) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was not in the home very long but liked the staff, the food and the garden. The staff were very kind to her, especially when dementia took hold.

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Review from S H (Daughter of Resident) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the home to be friendly, efficient and caring. All of the staff seemed committed to making my mothers stay as good and comfortable as possible. The management were always available if I needed to discuss any issues and anything bought up was done immediately. I was sorry to remove my mother
from Inglewood the only reason I did so was because we moved areas.

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Current Review Score: 9.6 (9.623)

Overview of Review Score

The Review Score of 9.6 (9.623) out of 10 for Inglewood Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.623 for Inglewood Nursing Home is calculated as follows: ( (405 Excellents x 5) + (148 Goods x 4) + (34 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 589 Ratings = 4.623

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Inglewood Nursing Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (15)

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Meet the Team (1)

Rani

Rani Raju

Job Title: Deputy Manager

Joined: 2006

Rani is a registered nurse who trained in Yorkshire and came to Inglewood as a nurse in 2006. She has worked her way up through clinical lead, deputy manager and has now been appointed as registered manager of the home.