Coppice Court Care Home has a Review Score of 9.4 (9.426) out of 10, based on 17 reviews in the last 2 years. Over all time Coppice Court Care Home has 85 reviews.
Review from Diane K (Daughter of Resident) published on 2 January 2025
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Overall Experience
5.0 out of 5
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Review from Sandra M (Daughter of Resident) published on 10 October 2024
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5.0 out of 5
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Review from Denise G (Daughter of Resident) published on 10 October 2024
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5.0 out of 5
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Review from Ruth B (Daughter of Resident) published on 27 September 2024
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Overall Experience
2.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Coppice Court Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Due to confidentiality, we cannot discuss matters raised about your friend, but we can advise any concerns were dealt with, and feedback was given to the family. It can take time for some residents to adjust to living in a care setting, especially those with dementia. It may also take us some time to understand residents as they may not be able to express their needs. A full investigation into alleged colleague conduct was carried out but there was no evidence to support this claim by the home or adult social care. Had this been raised at the time we would have been able to immediately deal with any issues. Our allocations system in the home means all colleagues work on both floors so there is no difference in the care provided only in the care needs of residents as one community is nursing and the other is dementia. We regularly have resident dependency reviews to ensure accurate staffing levels are in place. Police involvement was not wanted by the resident and her partner and as per contract we are not responsible for lost items, but we do have a safe for residents’ use. Please do not hesitate to contact us should you wish to discuss anything further. Due to yours and others valued feedback we have shared lessons learnt across the whole home which has enabled us to enhance the wonderful care we offer to all our residents.
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Review from J M (Daughter of Resident) published on 18 September 2024
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5.0 out of 5
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Review from Judy F (Daughter of Resident) published on 13 September 2024
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5.0 out of 5
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Review from G J (Daughter of Resident) published on 19 August 2024
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4.0 out of 5
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Review from L G (Granddaughter of Resident) published on 19 August 2024
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5.0 out of 5
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Review from J B (Daughter of Resident) published on 25 July 2024
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5.0 out of 5
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Review from Val G (Daughter of Resident) published on 23 July 2024
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5.0 out of 5
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Review from Margaret G (Daughter of Resident) published on 23 July 2024
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5.0 out of 5
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Review from L P (Granddaughter of Resident) published on 8 July 2024
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5.0 out of 5
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Review from D M (Friend of Resident) published on 29 November 2023
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Overall Experience
1.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Coppice Court Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Your friend has stayed with us for respite care several times now and no concerns have been raised on any of these occasions other than her next of kin who requested support with meals, and this was dealt with immediately at the time. We have reviewed the care files and have found no cause for concern; all aspects of your friend’s care needs have been met. Additionally, the next of kin, with whom we have spoken, was very happy with the care during the resident’s time with us. Recent catering audits and internal assessments have found the home to be operating to the expected standards with no issues raised. Should you wish to discuss this further, you are welcome to liaise with the Home Manager at Coppice Court.
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Review from Linda G (Daughter of Resident) published on 24 October 2023
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5.0 out of 5
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Review from Peter H (Brother of Resident) published on 29 August 2023
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5.0 out of 5
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Review from Kate F (Friend of Resident) published on 29 June 2023
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5.0 out of 5
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Review from G C (Wife of Resident) published on 14 April 2023
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4.0 out of 5
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Review from Brian C (Husband of Resident) published on 13 September 2022
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4.0 out of 5
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Review from Brenda D (Wife of Resident) published on 21 December 2021
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Overall Experience
4.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at Coppice Court Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. We are delighted to hear you are happy with the care you receive. We too are pleased a new permanent Manager started with us on 29 November; it has indeed taken some time to recruit a manager during these unprecedented times. Following a recruitment drive, we have also been able to recruit other home staff. We had a recent visit from a clinical support specialist to review our staffing levels, and we can confirm that we do have adequate staffing levels in place.
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Review from Alison G (Niece of Resident) published on 6 December 2021
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Overall Experience
4.0 out of 5
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The Review Score of 9.4 (9.426) out of 10 for Coppice Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.426 for Coppice Court Care Home is calculated as follows: ( (143 Excellents x 5) + (32 Goods x 4) + (5 Satisfactorys x 3) + (14 Poors x 2) + (8 Very Poors x 1) ) ÷ 202 Ratings = 4.426
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Coppice Court Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Jun 2019
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Job Title: Home Manager
Joined: 2021
Introducing Natalie Smith
Home Manager at Coppice Court, Eastbourne
“For me, kind care is treating others as I would like
to be treated.”
As a dedicated health care professional,
Natalie has gained a wealth of experience
in providing care and nursing support to
elderly people, to enrich their lives. She
is a knowledgeable and dedicated leader
who is passionate about delivering the
highest standards in care and quality of
life for Residents.
Having worked at Coppice Court since
2021, Natalie closely shares HC-One’s
vision is aiming to provide the kindest care
for each and every Resident. She extends
this caring approach to her Colleagues
and works closely with them to deliver
care and support Residents in a way
that they gain the most benefit, in a warm
and welcoming home.
When asked what she enjoys most about
her role, Natalie remarked: “That every
the day is different, I learn something new and
I can give back to the people who need it
most. This includes supporting our team
in achieving their goals in life”
Natalie has also achieved much
throughout her life, with her proudest
achievements were becoming a mother
and also moving into her role as
Home Manager.
Outside of work, Natalie enjoys spending
time with friends and family. She also
enjoys going on winter city holidays with
her family site seeing. The world is such a
beautiful place.
If you would like to find out more about
Coppice Court, Natalie would be delighted
to have an informal discussion with you
over the phone to answer any questions
and provide further information.
