Review from Peter S (Son of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience

What a home! Following the closing of my now 99-year-old mother, she was readily assessed for this home. Being unable to walk, feed herself or carry out any personal care due to Alzheimer's, this home has proved so caring providing all that is needed. The carers keep me fully informed as to my mother's

condition, progress and any activities!

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Review from B N (Niece of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience

My aunt appears to be well looked after but I find it very difficult to get to speak to anybody about her care, etc.
Requests for a footstool, lost clothing, medications, physio are listened too but nothing happens.
Never seen any management/facilities/activities.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Coppice Court Care Home

Thank you for your review, we are delighted that you feel your family member is well cared for. The Home Manager and Deputy Manager visit residents daily and are available to answer any queries during office hours. We hope your questions were all answered during your meeting with the Deputy Manager in July and that your family member is happy with her recliner chair, as she was unable to use the footstool. Activities are provided on a daily basis in the home and the well-being activity programme is on display, we are happy to supply you with a copy upon request.

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Review from George M (Son of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience

Regarding high-quality personal service provided by staff.
It was (Sunday 4th July 2021) my mother's 84th birthday - the staff at the home baked a cake and all sang "happy birthday" in my mother's room. It was an unexpected gift that brought a smile onto everybody's face.
It was my first visit to

the home and l was warmly welcomed by the staff. There is a real sense of quality and personal care provided and l left feeling that Mum was in good, professional hands by people who valued her identity, individuality and that her happiness and comfort really mattered to them. Well done Coppice Court Care Home staff.

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Review from Sylvia P (Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience

Very, very clean. The team work very hard all day. The room is adequate but a bit small for the equipment that is needed for manual handling.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Coppice Court Care Home

Thank you for taking the time to provide feedback on your experience at Coppice Court.
We are delighted that you feel valued and respected and that the care team met your needs. We welcome all feedback and your comments will be shared with the team.

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Review from Owen D (Relative of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience

Everything is perfect! Thank you everyone.

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Review from B R (Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience

I have two medical conditions - A Fistula and Fibromyalgia. Both need attention and I cannot fault the staff in their care. I am also a vegetarian, though I do eat fish. On the whole, I can eat off the menu, but would welcome more vegetarian choice. I think I am the only vegetarian amongst the residents!

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Coppice Court Care Home

Thank you for your review. We are very pleased that we have met your expectations in relation to the care provided. We are sorry that you felt there was a limited choice on the menu for vegetarians and our Chef Manager has now met with you to discuss other options available and how we can provide more choice.

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Review from M J (Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience

Very good

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Review from Q G (Son of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience

My father was a resident at Coppice Court for almost eighteen months, I was a regular visitor so have managed to formulate an opinion based on prolonged interaction, with the manager and her team.
I can say with absolute certainty that if you are in the position of having to find residential care for

a loved one, Coppice Court is where you want them to be. I attended many care homes and spoke with their respective managers and none put me at ease more than here. Eighteen months later I could not be more certain that Dad had been in the right place. Staff were kind, polite, attentive and showed genuine concern for his wellbeing and gave him the most comfortable final chapter of his life.
Choosing the right home is one of the last acts of kindness you may be able to give a loved one, so you want to know that you choose well. Do your homework, visit as many as possible but the manager has created an environment that all others should strive for, and be measured against.

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Review from I T (Son of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience

Coppice Court continues to provide the excellent level of care today as they did during 2019. All residents can feel safe and well cared for. Management fully support the residents in all aspects of their life and with assessments from outside. They also make sure residents have everything they need

and there is so much interaction.
The nursing and care team are the most professional, kind, caring and compassionate I have known and nothing is too much trouble.
During Covid-19 this level of care has continued to the highest standards.

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Review from C E (Resident) published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience

I think my room was a bit small but I survived. I do not think this is the appropriate time to ask these questions as we have been shut in our room since the beginning of March so we have been unable to do activities so not showering correctly as I cant. As for the rooms, I think they should be larger

for people with equipment and their home goods if they have given their home up to live here.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Coppice Court Care Home

Thank you for you raising your concern with us and we are sorry that you had reason to do so. We understand that it has been a very difficult time for Residents to be confined to their rooms. Unfortunately the home did have an outbreak of covid-19 so this did have to be very carefully managed and we had to adhere to very strict government guidance during this period of time. This was to prevent further infection and ensure the safety of both Residents and staff. I am very pleased that the home managed to prevent further infections. Unfortunately we are not in a position to be able to change the size of the rooms however we are delighted that the home will be having a refurbishment starting in September for all the communal areas.

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Review from P S (Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience

I have chosen a really comfortable home to live in beautiful views from my windows. The Eastbourne Sea Coast in front further coming in the Eastbourne Railway line then I look out onto a very lovely garden huge stretch by of grass and almond and cherry trees and many flowering shrubs, birdbaths hard

standing area to sit out on the lovely benches and also room for wheelchairs.

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Review from Sianon (Granddaughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience

Coppice Court staff are amazing and helpful in all ways possible, my grandad loves it there and he's so lucky to get the care he's getting although he may be rude sometimes he's always smiling and gets along with many of the staff. The staff are all lovely and take care and pride in what they do, thank

you all staff for taking care of him for the last few years you've all been amazing. Keep up the good work I'll be down to visit soon.

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Review from Emma (Daughter-in-law of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience

I wish to extend my gratitude to the nurse looking after my father-in-law. She has such a lovely calm manner, so reassuring and kind. Her wonderful interpersonal skills have been a lifeline for my husband and me. To know my father-in-law is in such good hands is comforting in such trying times. A true

professional and thank you to her.

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Review from R J (Nephew of Resident) published on 22 April 2020
Submitted via Postal Card • Report

Overall Experience

The staff at Coppice Court were exemplary, genuine. We could not have asked for better.

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Review from L L (Daughter-in-law of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience

All the staff are excellent, caring and very friendly. Food is wonderful (Residents comment).

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Review from Charis R (Daughter-in-law of Resident) published on 9 March 2020
Submitted via Website • Report

Overall Experience

My father-in-law unfortunately only spent a few days here but the care from start to finish was brilliant. We could not rate the staff and managers highly enough.

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Review from David G (Son of Resident) published on 29 January 2020
Submitted via Website • Report

Overall Experience

My late father was a recent resident of Coppice Court and the care we received was second to none, all the staff go above and beyond their normal very high standards and nothing seems to be too much trouble. They are also trained to a very high standard with good communication with resident's family

members.
The staff there are led by extremely qualified leaders with their focus on residents' care, they should be commended on what they have achieved.
We can not thank them enough for the dedication and the support they showed to us as a family.

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Review from Paula H (Daughter of Resident) published on 12 December 2019
Submitted via Website • Report

Overall Experience

The care my Father is receiving is second to none. All of the staff are kind, caring, compassionate and have treated him with dignity and respect. They keep the family well informed and have been so kind to us. I would highly recommend Coppice Court to anyone looking for care for a loved one.

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Review from Patricia P (Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience

The home is very caring and the carers are lovely people. The food is good also.

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Review from Susan P (Wife of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience

With some friends and family, we visited Coppice Court Care Home on the occasion of their summer garden party. As the weather was not good we were not able to hold it outside which was a great shame. However, the staff were very good making sure everyone had a drink and was ok. The entertainment was

good, everyone singing along. We then enjoyed an excellent buffet prepared by the kitchen staff.

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Coppice Court Care Home

Care Provided by Coppice Court Care Home

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Funding & Fees Guide for Coppice Court Care Home

Facilities