Coppice Court Care Home has a Review Score of 9.4 (9.426) out of 10, based on 17 reviews in the last 2 years. Over all time Coppice Court Care Home has 85 reviews.
Review from G M (Regular Volunteer) published on 5 September 2018
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Overall Experience
4.0 out of 5
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Review from Karen R (Daughter of Resident) published on 19 July 2018
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Overall Experience
4.0 out of 5
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Review from R D (Daughter of Resident) published on 25 June 2018
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Overall Experience
4.0 out of 5
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Review from Diana W (Power of Attorney of Resident) published on 30 May 2018
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Overall Experience
4.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Coppice Court Care Home
Thank you for your feedback and highlighting areas of concern. We are currently making changes within the home and embedding new schedules to ensure that staff are available within the home and cleaning schedules have been adapted to ensure those areas are being met and changed.
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Review from Martin H (Son of Resident) published on 3 May 2018
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Overall Experience
4.0 out of 5
Reply from Clare Sheehan, Careline Advisor at Coppice Court Care Home
Thank you for your positive feedback regarding the Home overall. In relation to your comment regarding low levels of staffing, we have put strategies in place to prevent such an episode happening again.
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Review from G K (Friend of Resident) published on 30 April 2018
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Overall Experience
4.0 out of 5
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Review from Caroline W (Sister of Resident) published on 5 April 2018
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Overall Experience
5.0 out of 5
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Review from Susan M (Daughter of Resident) published on 26 September 2017
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Overall Experience
5.0 out of 5
Reply from Jayne Duck, Customer services administrator at Coppice Court Care Home
Thank you for your review. It is so lovely to hear such nice things about our staff. I have passed your comments on to the home manager thank you again.
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Review from Graham I (Son-in-law of Resident) published on 6 June 2017
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Overall Experience
5.0 out of 5
Reply from Jayne Duck, Customer Services Administrator at Coppice Court Care Home
Thank you for your review. It is so good to know that you feel like this towards our staff. I will pass your comments on to the home manager. The Bupa customer care team.
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Review from Eileen H (Resident) published on 6 June 2017
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Overall Experience
4.0 out of 5
Reply from Jayne Duck, Customer Services Administrator at Coppice Court Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Elda A (Resident) published on 6 June 2017
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Overall Experience
5.0 out of 5
Reply from Jayne Duck, Customer Services Administator at Coppice Court Care Home
So glad to hear that you have enjoyed your stay with us and that your progress has improved.
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Review from Lynda M K (Daughter of Resident) published on 29 December 2016
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Overall Experience
5.0 out of 5
Reply from Rose Pickering, Customer Service Administrator at Coppice Court Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Don T (Son of Resident) published on 21 November 2016
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Overall Experience
4.0 out of 5
Reply from Rose Pickering, Customer Service Administrator at Coppice Court Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Ron M (Resident) published on 21 November 2016
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Overall Experience
5.0 out of 5
Reply from Rose Pickering, Customer Service Administrator at Coppice Court Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from I C (Son of Resident) published on 21 November 2016
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Overall Experience
4.0 out of 5
Reply from Rose Pickering, Customer Service Administrator at Coppice Court Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Barry S (Son of Resident) published on 4 July 2016
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Overall Experience
4.0 out of 5
Reply from Emily Wilson, Customer Service Administrator at Coppice Court Care Home
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.
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Review from Daphne B (Wife of Resident) published on 20 June 2016
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Overall Experience
5.0 out of 5
Reply from Rachel Elliott, Customer Service Administrator at Coppice Court Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Phyllis S (Wife of Resident) published on 14 June 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Rose Pickering, Customer Service Administrator at Coppice Court Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Maureen R (Resident) published on 21 April 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Rachel Elliott, Customer Service Administrator at Coppice Court Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Carol B (Wife of Resident) published on 21 April 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rachel Elliott, Customer Service Administrator at Coppice Court Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Care / Support
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The Review Score of 9.4 (9.426) out of 10 for Coppice Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.426 for Coppice Court Care Home is calculated as follows: ( (143 Excellents x 5) + (32 Goods x 4) + (5 Satisfactorys x 3) + (14 Poors x 2) + (8 Very Poors x 1) ) ÷ 202 Ratings = 4.426
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Coppice Court Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Jun 2019
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Job Title: Home Manager
Joined: 2021
Introducing Natalie Smith
Home Manager at Coppice Court, Eastbourne
“For me, kind care is treating others as I would like
to be treated.”
As a dedicated health care professional,
Natalie has gained a wealth of experience
in providing care and nursing support to
elderly people, to enrich their lives. She
is a knowledgeable and dedicated leader
who is passionate about delivering the
highest standards in care and quality of
life for Residents.
Having worked at Coppice Court since
2021, Natalie closely shares HC-One’s
vision is aiming to provide the kindest care
for each and every Resident. She extends
this caring approach to her Colleagues
and works closely with them to deliver
care and support Residents in a way
that they gain the most benefit, in a warm
and welcoming home.
When asked what she enjoys most about
her role, Natalie remarked: “That every
the day is different, I learn something new and
I can give back to the people who need it
most. This includes supporting our team
in achieving their goals in life”
Natalie has also achieved much
throughout her life, with her proudest
achievements were becoming a mother
and also moving into her role as
Home Manager.
Outside of work, Natalie enjoys spending
time with friends and family. She also
enjoys going on winter city holidays with
her family site seeing. The world is such a
beautiful place.
If you would like to find out more about
Coppice Court, Natalie would be delighted
to have an informal discussion with you
over the phone to answer any questions
and provide further information.
