The Laurels Care Centre

71 Old London Road, Hastings TN35 5NB
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9.5 84 Reviews
  • The Laurels Care Centre, Hastings
The Laurels Care Centre is delightfully situated just off the main road, just a short distance from the picturesque Old Town of Hastings and the seafront, with its unique fishing heritage and wide pebble beaches.

The Laurels is a well established and homely nursing home, offering the highest standard of care and comfort. The Laurels provide long or short stays, continuing or respite care.

Care at the Laurels is overseen by a registered manager and a clinical lead nurse who, together with all staff, is committed to ensuring that the privacy, independence and freedom of choice of residents are always observed. Staff value each and every individual who comes to live at The Laurels. All residents are assured they will be treated with respect and dignity, according to their individual needs and wishes.

The Laurels offers a mixture of bedrooms in comfortably furnished rooms, the majority with having en-suite facilities. To make the rooms as much like home as possible, residents are encouraged to bring personal items, such as pictures, ornaments and small pieces of furniture. There is also a double room available for couples.

The Laurels provides the little things that can be important to a good quality of life. A dedicated life-enrichment team arranges a wide range of activities. The Laurels also has an on-site hairdresser.

The Rochester wing provides additional facilities which include two large lounges with large widescreen TV, connected by an atrium, a quiet lounge, hairdressing salon and premium bedrooms, some of which give direct access to their own private garden or the communal/sensory gardens with shrubs and raised flower beds.

The Laurels welcomes potential residents and / or relatives to come and visit to see the home and all that it can offer.

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Care Provided by The Laurels Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • The Laurels Nursing Home (Hastings) Ltd
  • Person in charge
  • Sara Phillips (Manager)
  • Admission Criteria
    • Private / Social Services / NHS
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for The Laurels Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,700
    • Self-Funded Nursing Care £1,250 – £1,700
    • RESPITE Self-Funded Residential Care £1,250 – £1,700
    • RESPITE Self-Funded Nursing Care £1,250 – £1,700
  • (these prices are only a guideline, please contact The Laurels Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home have an open visiting policy, relatives can visit with out an appointment.


  • Parking

  • Free parking is available on site.


The Laurels Care Centre Reviews (84)

Total of 84, showing 1-20
9.5

The Laurels Care Centre has a Review Score of 9.5 (9.528) out of 10, based on 26 reviews in the last 2 years. Over all time The Laurels Care Centre has 84 reviews.

Overall Experience

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Review from Alison J (Daughter of Resident) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot fully express how thankful we are as a family for the kindness and support we received. The transition of placing a loved one into care is never easy, but The Laurels took that burden off our shoulders with such compassion.
From the moment Dad arrived, he was greeted with genuine warmth
and dignity. After a long hospital stay, he faced the challenge of adjusting back to a routine, and every staff member played a role in helping him-especially on the difficult days. He was always treated with care, respect, and patience.
We went from preparing to say goodbye to Dad to watching him walk himself to the lounge for activities, engaging in conversations, and truly enjoying life again. That transformation is a testament to the power of excellent care.
Good care, good food, and incredible staff make all the difference. If we could pick up The Laurels and move it closer to home, we would in a heartbeat!
We miss you all.

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Review from p b (Daughter of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately dad's stay was shorter than expected, and he died within 2 months. I regret we didn't move him in sooner, as I feel his quality of life could have improved. He was well cared for by an amazing team of friendly carers. He was always clean and treated with dignity. His teeth were brushed,
even on his final day. Attention to detail, hospitals simply don't have the time for. I witnessed the staff attend to other residents with patience and empathy.
Having dementia Dad wasn't involved in any of the activities. But I saw a group of ladies grouped together every day, enjoying what was on offer. Once I overheard "Thanks for another wonderful day" to the activity leader. There's a sense of community.
One thing to improve is definitely the weekend office hours. Waiting to be let in and out takes away precious time with relatives, on most people's only day off. And it would be helpful to have someone to ask questions / leave messages with for senior staff to get back to.

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Review from P H (Private Carer of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The person being cared for was shown no dignity. They were left in bed day and night. When I rang for assistance on two occasions it took 30 mins for a member of staff to attend. The floor where this person was had a shared lounge space with a small kitchen. I saw dirty /broken blinds and I witnessed
residents shouting for assistance and no help. Bins under sink open without lids. Dirty unwiped surfaces and used plaster seen on side. Personal care was poor, incontinence pads placed loose on client /no nets /no pants. Skin care and mouth care poor. Food around mouth, on clothes and bedding, found from previous day. Drink never available beside within reach of client. No attempt at enrichment or stimulating activities for client. Client became unwell, family told she would be nursed by the home on the 'peace pathway'. Husband asked for wife to be taken to hospital. Wife was severely dehydrated, improved, now thriving in new residential. Vulnerable clients with memory issues deserve better.

Reply from Luke Kenny, Operations Manager at The Laurels Care Centre

Thank you for your review of the service, we welcome all constructive feedback. Upon reviewing the information we hold on this particular service user, the information submitted in your review does not reflect the information we received from the direct family. After speaking with the home's management team, I can confirm that on no occasion did you nor the family raise a complaint with the home to address any of the concerns raised in your review. If these concerns were raised formally, at the time, the home would have been able to conduct a thorough investigation following the correct processes. The home has a number of different methods in place for providing feedback and I am disappointed that you feel the only way you could share your concerns is via a public platform. I will continue to monitor the concerns you have raised to prevent future occurrences.


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Review from Paul T (Son of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the short time our Mum was in the care of The Laurels we have nothing but good words for the care home. Mum's last few weeks were very hard on her and the staff from top to bottom at The Laurels were exceptional and ensured her last few weeks were comfortable and caring.

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Review from Jon C (Son of Resident) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the lovely staff at the Laurels who went out of their way to look after my dad in his last weeks. Everyone knew him and made us feel so welcome.
Dad passed away at the Laurels in June and we spent the last week with him. The staff made us feel so welcome offering drinks and snacks
at all hours of the day and through the night. I had only ever heard horror stories of nursing homes but as soon as my Mum visited the Laurels she knew she wanted Dad to go there as she said it was small and friendly and she was spot on.
The last week my dad was non-responsive it made us feel so lucky as the staff would still pop in and talk with Dad and the fact they all knew him right up to the senior team who would often stop for a chat.
So many members of their team went out of their way to make Dad's time easier and I thank them all.

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Review from S E (Daughter of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly and calming environment.
Professional and kind staff.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

It's great to hear your positive experience. Thank you for taking the time to write your review and rate our service.


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Review from Gary P (Son of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent a short time at The Laurels Nursing Home - where he died. I feel that he was very well looked after and could not have been in a better place. The staff and management were attentive, friendly and helpful and knew their job very well. Special thanks to the deputy manager who was very
understanding and helpful.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

Thank you very much for your kind words. We were privileged to care for your father in his last weeks of life.


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Review from Donna M (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my father only spent a very short time at The Laurels Nursing Home, we, as a family, could not have wished for better care. He passed away there and the staff were simply wonderful to him and to us. We thank them for their care and attention to detail.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

It was our privilege to care for your father in the time he was with us and we are very grateful for your kind words. Knowing that we have helped to make a positive difference to our residents and their families is all the reward we need. Best wishes.


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Review from Louise K (Daughter of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at the Laurels are the kindest, most sincere and most caring staff you’ll ever be fortunate enough to meet! This nursing home is very special, they looked after my mother-in-law in the last 7 weeks of her life. Their care for her was exemplary and the care and support they have provided us
has been so full of kindness. Cannot find the words to express how grateful we are to all the staff. Thank you.

Reply from Susan Anthony, Admin at The Laurels Care Centre

I'm very grateful to you for your kind words. It was our pleasure to care for your mother-in-law and our privilege.


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Review from B D (Mother of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son is treated very well with some staff going beyond their jobs to make sure he is comfortable. It's a pleasure to go in here with such a warm atmosphere and all the staff treat visitors like friends.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

It's good to hear your positive view of our team's care of your son and the welcome you receive when you visit. Thank you very much for taking the time to write your review.


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Review from L D (Daughter-in-law of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care provided for my mother-in-law.
The staff are very kind and helpful and they provide the best care. The care home is very clean and the food is very good.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

It's great to receive your very positive review and kind comments. Many thanks for taking the time to review The Laurels. We're grateful for your feedback.


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Review from P L (Son of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has always seemed content and happy at the Laurels visiting her it is evident that a high level of personal and medical care is provided. The staff are unfailingly helpful and kind. As a family member, this is very reassuring I would recommend the Laurels wholeheartedly.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

Thank you for your kind review and for letting us know your experience and recommendation of The Laurels. It was our pleasure to care for your mother and she is already much missed here.


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Review from J B (Daughter of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad received excellent care in The Laurels, thank you for looking after him so well, especially at the time of his passing recently. It is well run, the staff are attentive and friendly, and we always found it clean and tidy when we visited. The food was good too; fresh and homemade.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

Thank you so much for your kind words. It's always pleasing to hear that the efforts of the whole team have made a positive difference to our residents and their families.


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Review from R D (Daughter of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion given to my mum has been outstanding. All the staff are very friendly from the office right through to the cleaners. Mum has been very happy here.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

Thanks so much for your lovely positive review. We take pride in what we do at The Laurels and it's always great to hear that people have had a good experience.


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Review from M T (Daughter of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam always seemed happy when we visited her. The staff were always polite and friendly to her and us. We can't thank you all enough for the care she was given.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

It's great to read your kind words and views on the care your mother received at The Laurels. Thank you so much for taking the time to review our service.


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Review from M G (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If you need a nursing home look no further than The Laurels Nursing Home. It is well-led by the manager. All the staff keep updated and are very knowledgable. I felt they really knew my dad and were sensitive to his needs both physically and emotionally. As relatives, we were well supported by friendly
helpful staff and felt part of a family. When dad died we were treated with dignity and sensitivity until the very end for which we are so grateful and always will be.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

Thank you for this lovely review and for sharing your personal experience of The Laurels. It was our privilege and pleasure to care for your father and to have the opportunity to get to know you as a family. Our best wishes.


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Review from T P (Daughter of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, happy and safe nursing home. The staff go above and beyond and are so caring and supportive, not only to the residents but also the visitors too. Nothing is too much. Beautiful gardens to relax in too.
I know that my mother is well looked after and that she is safe and being cared for, what
more could you wish for? Thank you to all staff at The Laurels.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

It's great to hear your views about The Laurels and gratifying to know your views about the good care your mother is receiving. Thank you for taking the time to review The Laurels.


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Review from K C (Friend of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always found the staff very good and when I ask my friend he says the food is excellent. I have joined him in the lounge on occasion and enjoyed the entertainment. One negative, have to wait a long time at weekends to enter as no one hears the bell.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

Thanks so much for taking the time to write your review. It's great to hear your positive experience. We are sorry for any delays in answering the door to visitors outside of office hours and will try to improve this.


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Review from A B (Daughter of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident at The Laurels Nursing Home since December 2021 and has received great care. She is very happy there. The staff are great and always acknowledge me when I visit. I do feel the room could be in a slightly better decorative order.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

Many thanks for your review. It's good to hear that your mother is happy and it's our pleasure to care for her at The Laurels. We were not aware of any issues with the decor of the room but will review this immediately and ensure that everything is resolved for her.


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Review from R R (Granddaughter of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandmother has been a resident for three years, especially during Covid the staff and residents became her family and to this day treat her with respect and kindness. When I visit with my children they spoil them and make a fuss which makes my nan especially happy.
The staff create a happy and
inclusive atmosphere, whilst ensuring their resident's care needs are met. As a family, we are so happy with Nan's care and do not worry if we are unable to visit.

Reply from Jac, Admin at The Laurels Care Centre

Thank you for your review of The Laurels. We aim to make daily life as happy and rewarding as possible for our residents. It's great to hear your positive experience.


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Current Review Score: 9.5 (9.528)

Overview of Review Score

The Review Score of 9.5 (9.528) out of 10 for The Laurels Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.528 for The Laurels Care Centre is calculated as follows: ( (203 Excellents x 5) + (75 Goods x 4) + (9 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 299 Ratings = 4.528

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Laurels Care Centre is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jul 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Frequently Asked Questions about The Laurels Care Centre

What types of Care is The Laurels Care Centre registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Laurels Care Centre provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Laurels Care Centre have?

There are 52 Single Rooms.

What are the Facilities & Services at The Laurels Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Laurels Care Centre to the centre of Hastings?

0.6 mile(s) as the crow flies, distance by road may be significantly further.