Review from Michael W (Son of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience

The care of my mum since her arrival has been fantastic. All staff have been helpful and approachable and the room is always clean and tidy.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

It's great to hear that you have had such a positive experience at The Laurels. Thank you very much for your kind review.

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Review from V H (Daughter of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience

My mother was 102 in June and she was delighted when the staff came and sang to her with a lovely soft cake which she was able to eat. I'm really pleased to say that my mother is very well cared for. She tells me she is happy here and that the staff are lovely to her. It is reassuring for all the family

to know she is here safe and sound in her closing years.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

It's our pleasure to care for your mother here at The Laurels. It's our privilege to support her. Thank you very much for your kind words.

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Review from Susan M (Daughter of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience

Very calming and relaxing environment. Clean and friendly.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

Thank you very much for taking the time to submit your response. It's good to hear your views.

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Review from Ken D (Son of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience

The staff at The Laurels are highly professional, they care about the residents and show compassion and due diligence to all relatives and friends who visit. If you have any concerns they deal with them straight away and have good communication with you. The activities they provide are relevant to all

residents and are inclusive to all. I would highly recommend The Laurels to anyone.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

Thank you very much for taking the time to give your views. It's very good to hear about your positive experience at The Laurels.

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Review from Lynn C (Niece of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience

My only critical comment relates to clothing. My relative has often been inappropriately dressed e.g. top only and pants, not dignified. She has clothes and nightwear. As my relative has a tendency to push off the sheets and her room has quite a bit of 'traffic' past the door, I do not like to see her

in knickers/pad exposed. At least a nightie covers her up a bit. I have complained on quite a number of occasions, better these past few months. My relative really enjoys the food and the staff are friendly.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

Many thanks for taking the time to write your review. I'm sorry to hear that you have been dissatisfied regarding your relative's clothing when she is in bed. Unfortunately, she does choose to remove clothing at times but all staff are aware of the need to assist her to re-dress fully each time. Thank you for bringing your concerns to our attention and allowing us to try to resolve them.
It's good to hear your positive observations on the food and the friendliness of the staff team too.

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Review from Teresa B (Cousin of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience

This was my first visit. I must say I found it very welcoming and friendly. I was made a cup of tea while visiting my cousin and she looked very happy and comfortable. I liked how you can just turn up without ringing. Thank you.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

I'm so pleased that you enjoyed your first visit to The Laurels. We always aim to be welcoming and value family and friend visits which benefit our residents so much. Thank you.

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Review from M S (Niece of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience

My uncle is very well looked after here, I have seen a massive change in his mood, his spirits have lifted and he loves getting involved in the activities. He loves the food, tastes lovely, has variety and is presented well. His room is always very clean when I visit, the home is just so beautiful.

The manager is very approachable, warm and friendly and always has time for us. We as a family are very happy he has settled in here.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

So good to hear your positive views about The Laurels and our team. It's our pleasure to care for residents in their time with us and always lovely to hear your views. Thank you.

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Review from M A (Daughter of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience

Very good, everyone is so nice and welcoming. Can't fault the home at all.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

Thank you for your kind words about our service. We are proud of what we do and it's always great to hear the experiences and views of those using the service and their loved ones.

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Review from Pamela B (Partner of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience

The Laurels Nursing Home has been welcoming from day one. Residents are individuals, not numbers. Questions have been answered promptly and I feel I have been kept informed of events when necessary. My partner and I had a civil partnership ceremony at The Laurels in February and the staff made the whole

occasion a pleasure.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

We really appreciate you taking the time to share your views of The Laurels and are very happy to hear your positive experiences. Thank you!

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Review from Wendy H (Daughter of Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience

Mum has been in The Laurels Nursing Home since the end of September 2022. She is very happy, the staff are amazing and nothing is too much trouble. The meals are great, if not a little too large for Mum. In Mum's words, 'they are treating me well, they talk to me like an adult.' I don't think we would

find a better home for Mum. I have asked the office staff lots of questions over the months and they are always happy to take the time to answer and make sure I understand. Thank you all!

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

It's lovely to hear such positive views from you and your mother. Thank you so much for sharing your thoughts. I'm proud of the team here and it's gratifying to hear that your mum is receiving the care she wishes and deserves.

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Review from D M (Son of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience

My mother came to the home suffering from worsening cancer which meant I was no longer able to care adequately for her at home. The room is lovely and well-equipped, and the food has been excellent. More importantly, the staff seem to genuinely care about the residents and their comfort. Mum is happy

she came here.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

It's very gratifying to hear about the positive experience of your mother and the family. Thank you very much for sharing this review. It was our privilege to care for her.

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Review from Alison F (Goddaughter of Resident) published on 5 August 2022
Submitted via Postal Card • Report

Overall Experience

I was very pleased with the care of my godmother who was in the care of the current manager, clinical lead nurse and indeed the whole team at The Laurels. Due to covid and living a long way fro m The Laurels, it took a while to familiarise myself with the team. This is a team that listened to me and

supported my godmother in her final days.

Reply from Jacqueline Revell-Hughes, Registered Manager at The Laurels Care Centre

Your kind words are much appreciated and have been shared with our Team at The Laurels. Thank you for taking the time to review our service.

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Review from Sandra L (Daughter of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience

I would like to express my sincere thanks for the exemplary care shown to my father by the entire team at The Laurels Care Home in Hastings. I am so grateful his last 5 months were spent in the Laurels rather than in hospital. They helped to facilitate long-distance relationships - thinking through

options. They showed compassion, friendliness, even offering support and advice and nothing seemed too much for them. I would highly recommend The Laurels Care Home Thank you from the bottom of my heart.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

Thank you so much for your very kind words. It was our pleasure to care for your father at The Laurels and I'm so happy to hear about your positive experience.

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Review from Jenny E (Friend of Resident) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience

The care that my best friend received was really good. I think the home was low on staff but this seems to be a national problem so not much can change that. I think there can always be more time spent on staff just chatting with residents but The Laurels Nursing Home team were as good as they could

be, considering staff shortages.

Reply from Jacqueline Revell-Hughes, Registered Manager at The Laurels Care Centre

Many thanks for your kind review. It was our pleasure to care for your friend and our staff team spent a lot of time chatting and engaging with him and encouraging him to pursue his keyboard playing, which gave him a lot of enjoyment. We ensure we are fully staffed at all times and have an excellent team in place. Any absences are covered by our own staff or locums who are familiar with our service and work with us regularly. It's great to hear your positive views.

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Review from L E (Friend of Resident) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience

On the whole, staff are kind, cheerful and welcoming to me when I book a visit and whilst I'm there. The person I visit is happy there and says the staff are kind and helpful to him too. They are busy but always have time for you.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

It's good to hear about your experience as a visitor and we appreciate your kind words about our team and the positive feedback you've heard from our resident. Thank you.

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Review from Robert L (Son of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience

On the whole, my family's experience of The Laurels Nursing Home has been very good, both my parents have been residents here. My parents have both been very happy here, although my mother says she doesn't like the food! But that is very subjective, it looks nice to me whenever her meals arrive when

I am there. The staff have been very kind recently in relation to the death of my father, and have helped to support my mother through this difficult time. There have been a couple of problems but these have been resolved quickly by the head of care and manager. Like everywhere these days staff shortages at times are a problem but I understand recruitment of more staff is being undertaken.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

Thanks very much for your review and positive comments. It's our pleasure to continue to care for and support your mother. It's good to hear that you have found us responsive and I'm pleased to say that we have welcomed some new team members to enhance our existing and long-standing team recently.

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Review from Wendy L (Daughter-in-law of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience

My mother in law is really happy in her home and I think she is being looked after really well. There have been the usual problems regarding staffing, which are reflected nationally. Many of the staff that my mother in law had got to know well have, unfortunately, left. She has found this difficult

at times especially when they were not allowed any visits. I have always found the management to be helpful and efficient in dealing with any issues that have arisen.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

Many thanks for your review of The Laurels. I'm pleased to say that we do still have many of our long serving staff on the team, but also that we have successfully recruited new team members recently to enhance our service. With regards to visiting, we have been able to discontinue the majority of the Government imposed Covid-19 restrictions now, which I hope is making it more pleasurable and easier to visit.

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Review from James C (Husband of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience

I have had several instances where communication has been an issue between myself and the management, I find that sometimes you are not listened to or ignored completely. My wife's personal items such as pyjamas, towels and face flannels are constantly disappearing, an issue which I expect happens

in a lot of care homes, but it is never the less annoying. On one occasion I was charged for something which my wife had neither had or required. When I questioned this I was told it was a mistake, on another I was not told that my wife required more toiletries so had to rush out and get replacements. I feel that these items should have been included by the home anyway as the room rates are quite high. I cannot fault however the attention to detail of the nursing side of the home, I am always informed of problems that my wife has had whether it be with medication, falls or her general well being.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

Thank you very much for your review. It is disappointing to hear your thoughts on communication. We do always endeavour listen to the families and friends of our residents and respond as quickly as possible to any queries. Our laundry runs 7 days a week and we ensure that residents have fresh towels, face flannels, and clothing every day, which does mean that items are not always in the resident's bedroom due to the need to launder on a daily basis. Toiletries are generally provided by families, however, we can provide a toiletry bag at a reasonable cost if it's easier for loved ones. It's good to hear your positive view of our nursing practices at The Laurels and that you are being kept well informed.

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Review from Claire L (Daughter of Resident) published on 24 May 2022
Submitted via Website • Report

Overall Experience

Friendly staff and management. Clean and tidy, fresh smelling home with lovely decor. My mum is very well looked after and all her needs are met in a person-centred way. Thank you to all at The Laurels.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

Thank you for your kind review. It's always good to hear that families are happy with our home and a boost to our team to hear it.

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Review from Patrick S (Resident) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience

Following a diagnosis of prostate cancer eleven years ago (PSA 1301) I was admitted to the Laurels Nursing Home in January 2022 - fast track discharge from the hospital - this further to extensive radiotherapy, chemotherapy and four major operations. I wish to place on record that care and social interaction

with the staff has been exemplary, quite beyond reproach. It has been much appreciated by me when contemplating a new chapter of life cycle. Very many thanks.

Reply from Jacqueline Revell-Hughes, Manager at The Laurels Care Centre

Thank you for your very kind review. We always appreciate feedback and it's lovely to hear about your positive experience.

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The Laurels Care Centre

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Funding & Fees Guide for The Laurels Care Centre

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