The Laurels Care Centre

71 Old London Road, Hastings TN35 5NB
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9.5 84 Reviews
  • The Laurels Care Centre, Hastings
The Laurels Care Centre is delightfully situated just off the main road, just a short distance from the picturesque Old Town of Hastings and the seafront, with its unique fishing heritage and wide pebble beaches.

The Laurels is a well established and homely nursing home, offering the highest standard of care and comfort. The Laurels provide long or short stays, continuing or respite care.

Care at the Laurels is overseen by a registered manager and a clinical lead nurse who, together with all staff, is committed to ensuring that the privacy, independence and freedom of choice of residents are always observed. Staff value each and every individual who comes to live at The Laurels. All residents are assured they will be treated with respect and dignity, according to their individual needs and wishes.

The Laurels offers a mixture of bedrooms in comfortably furnished rooms, the majority with having en-suite facilities. To make the rooms as much like home as possible, residents are encouraged to bring personal items, such as pictures, ornaments and small pieces of furniture. There is also a double room available for couples.

The Laurels provides the little things that can be important to a good quality of life. A dedicated life-enrichment team arranges a wide range of activities. The Laurels also has an on-site hairdresser.

The Rochester wing provides additional facilities which include two large lounges with large widescreen TV, connected by an atrium, a quiet lounge, hairdressing salon and premium bedrooms, some of which give direct access to their own private garden or the communal/sensory gardens with shrubs and raised flower beds.

The Laurels welcomes potential residents and / or relatives to come and visit to see the home and all that it can offer.

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Care Provided by The Laurels Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • The Laurels Nursing Home (Hastings) Ltd
  • Person in charge
  • Sara Phillips (Manager)
  • Admission Criteria
    • Private / Social Services / NHS
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for The Laurels Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,700
    • Self-Funded Nursing Care £1,250 – £1,700
    • RESPITE Self-Funded Residential Care £1,250 – £1,700
    • RESPITE Self-Funded Nursing Care £1,250 – £1,700
  • (these prices are only a guideline, please contact The Laurels Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home have an open visiting policy, relatives can visit with out an appointment.


  • Parking

  • Free parking is available on site.


The Laurels Care Centre Reviews (84)

Total of 84, showing 61-80
9.5

The Laurels Care Centre has a Review Score of 9.5 (9.528) out of 10, based on 26 reviews in the last 2 years. Over all time The Laurels Care Centre has 84 reviews.

Overall Experience

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Review from Pat H (Daughter of Resident) published on 4 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been here a couple of months and we are very pleased with the home. In that time she has looked so cared for and so clean and each day is eating well. I have no worries about how it will continue. The staff and each one are brilliant.

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Review from Kathleen S (Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good and friendly.

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Review from Sharon O (Daughter of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic nursing home. All staff caring and kind. I would recommend this home.

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Review from Terry S (Daughter of Resident) published on 3 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at The Laurels Nursing Home since May 2017. I am very happy with the overall level of care.

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Review from Patricia H (Friend of Resident) published on 3 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been regularly visiting a friend at The Laurels since their arrival and I have been very happy to see various activities taking place, especially in the run-up to Christmas. Activities were listed for residents and family in their special Christmas brochure, which contains events such as a pantomime,
Xmas sing-along, several choirs and a puppet show, which I attended and the residents seemed to thoroughly enjoy. Staff are always good-humoured and professional and my friend is well cared for. The atmosphere is welcoming and caring.

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Review from Beatrice L (Resident) assisted by family/friend published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care I receive but I am concerned about the length of time it takes for any medical procedures or advice to be acted upon or even disclosed.

Reply from Sally Bossom, Business Administration Manager at The Laurels Care Centre

Our local GP visits the home every two weeks and deals with non-urgent medical matters during his round and we have found this to be a very effective way of maintaining good continuity of care for all of our residents. We do not, however, have the authority to insist on extra visits except in the case of a medical emergency and although in many cases relatives feel a medical matter is very urgent the GP is the ultimately the only professional qualified to make that decision and does so by liaising directly with our care team.


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Review from C P (Daughter of Resident) published on 26 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Delightful surroundings complemented by courtesy of staff to visitors/residents. Staff try to relate to residents in a caring, compassionate way, mindful of confidentiality and professional in care.


Variety of services (hair etc) available, activities are appropriate and vaired, enjoyment is evident.


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Review from H K (Daughter of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always approachable and friendly. My mother is well looked after and I feel reassured that she is being cared for.

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Review from Bill D (Son of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was referred to The Laurels Nursing Home in February 2017 and sadly passed away in July 2017. He was not an easy man to look after as he was suffering from prostate cancer which he had fought for nine years but The Laurels did a fantastic job and gave him pleasure and dignity. We can not thank
The Laurels enough.

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Review from J H (Wife of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband spent his last 5 dying days in this nursing home.
The family were very pleased with the way he was cared for and the staff most sympathetic to me and the family.
During this traumatic time, I would personally choose this venue if it were for myself.

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Review from Jan L (Niece of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I brought my uncle down from Basingstoke after he had a severe stroke. He spent the last 3 months of his life at The Laurels.


He was happy and everyone there was lovely to both him and myself. It was a lovely end to a very long and happy life (97 years). Thank you to all at The Laurels.


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Review from K T (Daughter-in-law of Resident) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely place, well kept and cared for, very clean and good facilities. Staff are excellent and always smiling and friendly and always speak to you in the corridors etc. Always popping in to make sure Mum is OK and not needing anything. I think we were very lucky to be offered a place there for her.

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Review from Gail O (Daughter of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really impressed with The Laurels Nursing Home. Had to transfer dad from another home which was closing and The Laurels Nursing Home is a million times better. The only thing dad complains about is that he has lost some of his Freeview channels on his TV! If they could sort that out then it would be
perfect!

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Review from Zack P (Grandson of Resident) published on 13 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather came to The Laurels Nursing Home from the hospital 2 months ago. He suffered a broken hip and only started to recover since he came here. Staff are very caring and help him with all his needs in a very friendly manner. I am very pleased that he is being cared for so well.

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Review from Gill A (Daughter of Resident) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father moved in to the Laurels just over a year ago and continues to be very well cared for as his health and independence declines. He enjoys the meals and we are pleased that he spends some time in the lounge each day, particularly as he is now unable to mobilise independently.

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Review from Robert Y (Brother of Resident) published on 3 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was confined to a wheelchair for her last 5 years, she also had senile dementia and had to be moved to a Nursing Home towards the end of her life. While she was only at The Laurels for about the last 3 months of her life and she was unable to use some of the facilities the staff made her comfortable
to the end. We always found the staff very helpful and friendly.

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Review from L M (Friend of Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a close friend of my mothers regularly and am very pleased to see how happy she is. She always looks well cared for and well fed. The staff are very kind and attentive and the management all extremely approachable.

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Review from Peter L (Partner of Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

With one exception, the staff are welcoming and friendly. Appropriate security measures are in place and even though I do not frequently visit, I am recognised and greeted by name.
The nursing care always appears to a high standard.
The residents are usually moved to a lounge for the morning and
lunch times. I usually read the nursing notes and check for personal cleanliness. I have no reasons to doubt that the personal care and attention is to a high standard. The matron is always available to discuss my partner's condition and well-being.

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Review from Howard S (Son of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well cared for by staff who make time for her needs and build a personal relationship.In addition the nursing staff are highly professional and provide a caring and expert service. All the staff at The Laurels also make an effort to get to know friends and family and make us all welcome.
I remain fully confident that my mother is very well cared for and happy.

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Review from J A (Husband of Resident) published on 10 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was and am extremely impressed with The Laurels staff and service are truly wonderful and my wife is looked after in a fantastic way.

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Current Review Score: 9.5 (9.528)

Overview of Review Score

The Review Score of 9.5 (9.528) out of 10 for The Laurels Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.528 for The Laurels Care Centre is calculated as follows: ( (203 Excellents x 5) + (75 Goods x 4) + (9 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 299 Ratings = 4.528

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Laurels Care Centre is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jul 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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