The Laurels Care Centre

71 Old London Road, Hastings TN35 5NB
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9.5 84 Reviews
  • The Laurels Care Centre, Hastings
The Laurels Care Centre is delightfully situated just off the main road, just a short distance from the picturesque Old Town of Hastings and the seafront, with its unique fishing heritage and wide pebble beaches.

The Laurels is a well established and homely nursing home, offering the highest standard of care and comfort. The Laurels provide long or short stays, continuing or respite care.

Care at the Laurels is overseen by a registered manager and a clinical lead nurse who, together with all staff, is committed to ensuring that the privacy, independence and freedom of choice of residents are always observed. Staff value each and every individual who comes to live at The Laurels. All residents are assured they will be treated with respect and dignity, according to their individual needs and wishes.

The Laurels offers a mixture of bedrooms in comfortably furnished rooms, the majority with having en-suite facilities. To make the rooms as much like home as possible, residents are encouraged to bring personal items, such as pictures, ornaments and small pieces of furniture. There is also a double room available for couples.

The Laurels provides the little things that can be important to a good quality of life. A dedicated life-enrichment team arranges a wide range of activities. The Laurels also has an on-site hairdresser.

The Rochester wing provides additional facilities which include two large lounges with large widescreen TV, connected by an atrium, a quiet lounge, hairdressing salon and premium bedrooms, some of which give direct access to their own private garden or the communal/sensory gardens with shrubs and raised flower beds.

The Laurels welcomes potential residents and / or relatives to come and visit to see the home and all that it can offer.

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Care Provided by The Laurels Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • The Laurels Nursing Home (Hastings) Ltd
  • Person in charge
  • Sara Phillips (Manager)
  • Admission Criteria
    • Private / Social Services / NHS
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for The Laurels Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,700
    • Self-Funded Nursing Care £1,250 – £1,700
    • RESPITE Self-Funded Residential Care £1,250 – £1,700
    • RESPITE Self-Funded Nursing Care £1,250 – £1,700
  • (these prices are only a guideline, please contact The Laurels Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home have an open visiting policy, relatives can visit with out an appointment.


  • Parking

  • Free parking is available on site.


The Laurels Care Centre Reviews (84)

Total of 84, showing 81-84
9.5

The Laurels Care Centre has a Review Score of 9.5 (9.528) out of 10, based on 26 reviews in the last 2 years. Over all time The Laurels Care Centre has 84 reviews.

Overall Experience

  • 63
  • 20
  • 0
  • 0
  • 1

Date Published

84
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59

Review from J D (Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel comfortable and safe here, I do not require a lot of help and feel it is rather expensive for what I receive. However I like all the carers, nurses and trust them completely. I believe they genuinely enjoy their jobs, though they sometimes feel overworked and underpaid.


The food is good but

boring and certainly too much on the plate. We have two activities co-ordinators to play games etc. They are very helpful and understanding and fun. I would and do recommend this home knowing residents are safe and comfortable here. People in wheelchairs seldom go out but they aim on improving that this year. We have a large attractive patio used always in good weather.

Reply from Sally Bossom, Commercial Coordinator at The Laurels Care Centre

We always actively encourage constructive criticism from residents, visitors and families as regards all aspects of our service including the meals provided. Seasoning can not always be added to food prior to serving as we do have to cater for a wide range of dietary needs but we always ensure it is available at the meal tables as appropriate. As a 24 hour nursing care provider we will not always be a cost effective option for individuals not requiring nursing care initially and we advise prospective residents accordingly, however we always have to respect the decision they make as to where they would ultimately like to stay.


We do feel that the excellent care provided at the Laurels does represent real value for money and that our team are second to none.


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Review from Marguerite (Wife of Resident) published on 20 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who is terminally ill, was admitted in December. From the start, he has been treated with the utmost dignity and professionalism. The highly-trained nursing staff are managing his palliative care with such professionalism and tenderness that he is currently very comfortable. The staff ensure
that the care is totally tailored to his needs and desires. In this regard, I must mention the exceptional quality of the food prepared for him, and indeed for myself and my son, for we can eat lunch with him whenever we want. This means that we can continue to enjoy family life together. The staff keep me fully informed of the situation and indeed are always keen to ensure that my welfare is also considered. In short, this is a superb home.

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Review from Bev (Daughter-in-law of Resident) published on 28 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to The Laurels when, following several falls and increasing frailness, it was clear she was not safe at home any longer. We did not, at that time think she would be with us much longer. However, twelve months on and now aged 95 she is doing well and this is due to the excellent staff
at The Laurels. We are so pleased with her care and she is safe and settled, and happy, which is so important. We can visit whenever we like and are always made welcome. I can, and have, recommended this nursing home, as it was recommended to me. Lovely place!

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Review from Kennth M (Brother of Resident) published on 25 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Laurels Nursing Home in my opinion cannot be faulted in any way. Excellent care throughout, staff are caring and professional with charming dispositions always. I recommend The Laurels to all who need nursing requirements.

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Current Review Score: 9.5 (9.528)

Overview of Review Score

The Review Score of 9.5 (9.528) out of 10 for The Laurels Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.528 for The Laurels Care Centre is calculated as follows: ( (203 Excellents x 5) + (75 Goods x 4) + (9 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 299 Ratings = 4.528

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Laurels Care Centre is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jul 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (9)

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