Lauriston

40 The Green, St Leonards-on-Sea TN38 0SY
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9.9 92 Reviews
  • Lauriston, St Leonards-on-Sea
Lauriston offers residential, nursing and dementia care for 60 residents. Every detail of the home is created to enhance the independence and dignity of residents and to foster a community of friendship.

The care home is a purpose-built home, with en suite bedrooms. Situated in Leonards on Sea, less than a mile from Hastings town centre and the coast, it has easy access to local amenities and shops.

Lauriston has plenty to celebrate after being named in the top 20 care homes in South East England for 2024. The home was part of the 20 homes in the region on the carehome.co.uk website who received the maximum rating score of 10.

What makes Lauriston special?

-        Dedicated, caring and professional staff
-        Specialist dementia care
-        A busy activities calendar with two great activity coordinators
-        Award-winning music therapy
-        Secure gardens – to simply enjoy, or to get hands-on maintaining. They also have indoor gardening
-        A beauty room offering hair and nail care
-        Support from a dedicated Chaplain

Lauriston is owned by MHA, an award-winning charity, helping to improve the lives of over 19,000 older people across Britain every day. As the only national care provider to offer connected care and support through specialist care homes, thriving retirement living and vibrant community groups, the organisation is a leading light in later life care.

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Care Provided by Lauriston

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Dionne McEwan (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Lauriston

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,109 – £1,350
    • Self-Funded Residential Dementia Care £1,245 – £1,485
    • Self-Funded Nursing Care £1,611 – £1,847

  • Please see our Key Facts document on our website for inclusions and exclusions
  • (these prices are only a guideline, please contact Lauriston to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site car parking for visitors and staff


Lauriston Reviews (92)

Total of 92, showing 41-60
9.9

Lauriston has a Review Score of 9.9 (9.922) out of 10, based on 39 reviews in the last 2 years. Over all time Lauriston has 92 reviews.

Overall Experience

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Review from Dave M (Son of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is 89 and has been in the nursing unit at Lauriston since November. We have been delighted with our choice as there is a superb caring ethos within the home across the whole team. I visit several times a week at different times and always see a diligent and caring approach towards both Mum and
all the residents. Mum has had some memory and health issues that have been managed superbly and we have every confidence that she is in a lovely safe place to live.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you very much for your review of Mum's care on our nursing unit here at Lauriston. It is a pleasure to look after her and I know the team do their very best in always ensuring that a holistic person-centred approach is always taken with her care. We look forward to a long future caring for her so that she can live later life well.


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Review from Sarah A (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at the Lauriston since April of last year when the residents of the Richmond moved over to St Leonards when the 2 homes merged and I couldn't be happier with the care she is receiving. The home is brilliantly led by the manager who is well supported by a dedicated team of staff.
The home is meticulously clean, Mum is very well cared for and the staff always go the extra mile. As a community nurse, I get to see a lot of different homes in the area and none of them come anywhere near Lauriston. There is always something going on, the residents are well entertained and Mum is so happy there. As a family, we looked long and hard for the right place for her and we really are so happy that we chose the Lauriston. Recommend it 100%.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you so much for your heartfelt review of Mum's care here at Lauriston. It is a pleasure to look after her every day and I certainly agree that the staff always go the extra mile. We look forward to a long future looking after Mum and will always ensure that we enable her to live later life well.


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Review from Janet C (Partner of Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased overall.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your kind words, and I am very pleased that you are happy with the care we provide.


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Review from Andrew R (Son of Resident) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff very caring. The management is very good, Lauriston is kept very clean and tidy, entertainment has been very difficult since COVID19 but will improve when outside entertainers are allowed in my mother is well looked after and was everything she needs.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your kind positive feedback. We will be holding an open day next month and look forward to having you there and we hope to return to having outside entertainment very soon.


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Review from Brenda P (Daughter of Resident) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Lauriston care home in St Leonards for quite a few years now, and has always been very well looked after. The staff are brilliant and very caring, l could not wish my mother to be looked after by more dedicated people, and would certainly recommend the Lauriston care home St Leonards
without a doubt.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your positive feedback; I have ensured staff have read your kind words knowing that the care and attention they give to your mum is seen.


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Review from R H (Son of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well looked after at Lauriston - has not been admitted to hospital for a very long time now. The staff are very caring and the communication is good.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your positive feedback; I am delighted to hear that you see the care we provide is good for your mother and we ensure we promote and continue this throughout the home for all residents. We strive to ensure that we have an honest and open approach reaching good communications for everyone within Lauriston. Once again thank you.


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Review from Serena J (Daughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Within the last 2 weeks, my mum has settled in very well. She seems very happy in her new home. Unfortunately, due to COVID restrictions, I have been unable to see her room. Hopefully, it will be very soon.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your kind words; it is such as pleasure having your mother with us; she has settled in very well and already formed close relationships with other residents and staff. I am happy to hear that you have also seen how quickly she has settled in.


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Review from S S (Daughter-in-law of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very polite and friendly, and professional.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your positive feedback; I am happy to hear that you feel our home is friendly and professional as we strive to ensure that everyone who enters Lauriston feels thoroughly welcomed and at home.


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Review from James R (Son of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a friendly and helpful service when I arrive.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your kind reflection, it is fantastic to hear that we are as always helpful and have a positive friendly approach to anyone that comes to Lauriston. Thank you once again.


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Review from Rebecca K (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody is extremely helpful and welcoming and looking after Mum's welfare and wellbeing. The home is very clean and bright and comfortable.

Reply from Valerie Russell, Home Manager at Lauriston

I am so delighted that you found everybody helpful and welcoming and that staff ensured your mum's wellbeing and welfare were looked after. We have nearly finished our refurbishment and I am happy that it felt bright and comfortable.


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Review from Edward F (Son of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with Lauriston has been that the staff are extremely caring, hardworking, and the home has a strong culture of accountability.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your kind words, we truly appreciate your recognition of the dedication of our staff at Lauriston.


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Review from Lisa G (Granddaughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home for my grandmother. Wonderful caring staff. Nothing is ever too much trouble. My grandmother is so incredibly happy living here, During COVID they were outstanding.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your kind words; we are so glad that you are able to see how much care and attention we give, not only to your grandmother, but to all our residents.


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Review from Diane B (Daughter of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum moved into Lauriston recently.
The staff are so caring and really do everything that they can to help our mum feel settled. They love to listen to stories of Mum's life.
Their communication with families is excellent, they’ve done everything possible to aid the swift settling in process.
I really cannot praise them enough.
The food is lovely and the home is really homely.
Thank you once again for all that you do.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your kind words, we know how difficult changes can be when entering into a new home and I am so pleased to hear that your mother has settled in really well and staff continue to keep good relationships open to families as well as residents. We are always here if you need any further advice.


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Review from Jill E (Daughter of Resident) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t fault the care my mother has received since she moved into Lauriston. My mother has Alzheimer’s and she is always treated with care and respect by the amazing and hard-working staff. There is lots of interaction from all the staff and daily activities. She is happy, clean and well-fed. She particularly
looks forward to the daily afternoon tea and freshly baked cakes.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your positive feedback, it is so nice to hear and I am sure the staff will very much appreciate it. We endeavour to provide person-centred care for all our residents and staff always go above and beyond the care they provide. I will ensure all staff are aware of your feedback. Thank you once again.


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Review from Maureen P (Sister-in-law of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law has been well looked after but recently, when I phoned to ask how she was, I was told she had tested positive for Covid but I had not been informed. Until now, I have had phone calls to tell me when and what has happened, so I was quite annoyed that I had not been contacted. I appreciate
with the situation, staff are terribly busy but this is not an excuse - I should have been informed even though at this time and for the last year because of my age (77) I have also had to stay home in Yorkshire and been unable to visit.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your review. I am pleased that you feel your sister-in-law has been well looked after. I am sorry that you were not informed, on this occasion, but thank you for appreciating how busy everyone has been during this pandemic. I know we have now been able to respond to you in writing but please be assured that keeping you informed will be our priority.


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Review from Jennifer H (Wife of Resident) published on 1 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was admitted to this care home on the back of many local recommendations from friends including some who work within the health and care community. Due to covid-19, the family could not view the inside of the home. However, the staff have all been extremely supportive and have explained how
they are managing the situation and answering any of our questions and keeping us informed about my husbands care at all times.
I can't praise them enough and my husband seems happy and settled at this difficult time.


Because of the current situation, I cannot complete some of the following questions fairly as I can only comment on what my husband says and the overall impression I get from the staff I have met and spoken to!


Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your kind and positive words; I am very happy to hear that staff keep you updated as well as receiving updated information about changes that have occurred over the time since your husband joined us and managing Covid. We endeavour to ensure that all families and residents are kept up to date with everything during these difficult times.


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Review from Debbie G (Daughter of Resident) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We had a lot of help during September with the sad loss of Mum's son and our brother. We were pleased with the way Lauriston cared for our Mum during this time. It was a very difficult time for us all. The staff helped us a great deal.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your kind words; I am so pleased that staff provided so much support for you all and most of all to ensure that your mother was comforted and supported throughout everything during those saddest moments.


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Review from A L (Son of Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the level of care Mum is receiving. The staff are most helpful and make me feel welcome when I visit. Mum certainly seems well satisfied with the care she is receiving.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your positive feedback for Lauriston. We are so very pleased that you are happy with the care we provide.


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Review from S B (Daughter of Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After viewing many care homes I chose this one for my mother and I've found the care she is given outstanding. All care staff morning and night are extremely kind to my mum. I am happy that we chose this home for her.
She feels loved by all the staff here and my family are all very pleased. A big thank
you to the Lauriston.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your kind words. We aim to ensure, not only your mother but all residents and families feel this way. Once again thank you so much.


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Review from Vivienne W (Daughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On behalf of my three sisters and I, we cannot fault the care that my mother has been given since her residence from 2016 at Lauriston, and especially at this difficult time with COVID 19. Keep up the great work you are doing and keep safe and well.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you so much for your kind words, we try to ensure that residents remain happy and comforted within their home; striving for the upmost care. Once again thank you.


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Current Review Score: 9.9 (9.922)

Overview of Review Score

The Review Score of 9.9 (9.922) out of 10 for Lauriston is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.922 for Lauriston is calculated as follows: ( (427 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 460 Ratings = 4.922

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lauriston is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (7)

Dionne

Dionne McEwan

Job Title: Home Manager

Joined: 2022

Lauriston's dedicated team is led by Home Manager Dionne McEwan who brings over 35 years of health and care expertise, including nursing and midwifery, and holds a post graduate diploma in Dementia studies, IOSH Level 2 Managing Safely and NVQ Diploma Level 4 in Health and Social Care.


Dionne joined MHA in May 2019 and moved to Lauriston in 2022. Since becoming Home Manager, Lauriston has seen its carehome.co.uk review rating rise to 10/10 and it won the Top 20 Care Home in the South East Award in 2024.


Emma

Emma Lawlor

Job Title: Activities Co-ordinator

Joined: 2019

Activities Co-ordinator Emma joined the Lauriston family in May 2019. She has over 10 years experience in care with a NVQ Diploma Level 2 in Health and Social Care. She loves engaging with residents, whether it's running quizzes or Love to Move seated gymnastics classes for people living with dementia, or taking them out on trips to Hastings Old Town or even London.


When not at Lauriston, Emma enjoys spending time with her family including her twin girls and Dottie the French bulldog.


Steve

Steve Brayne

Job Title: Maintenance Worker and Gardener

Joined: 2019

Our Maintenance Worker and Gardener Steve joined Lauriston in December 2019 and is instrumental to the smooth running of our home. A former vessel planner, telecoms engineer and legal assistant, Steve clearly enjoys variety in his work and no two days at Lauriston are ever the same! His hobbies include fishing, upcycling and being with his family and three cats.


Karina

Karina Porter

Job Title: Senior Care Assistant

Joined: 2022

Karina, one of Lauriston's senior care assistants, has dedicated over 40 years to the care sector since leaving school. She holds a NVQ Level 3 Diploma in Health & Social Care and has been part of MHA since 2019, joining Lauriston in 2022. She especially enjoys taking residents on trips to the seaside and the theatre for pantomimes, creating cherished memories with them. Outside of work, Karina is an avid reader who loves spending time with her family including her granddaughter.


Nathan

Nathan Matthews

Job Title: Senior Care Assistant

Joined: 2023

Nathan, a senior care assistant at Lauriston, has over 20 years of experience in the care sector, including a previous role as a home manager. He holds a NVQ Level 5 Diploma in Health & Social Care and is currently being sponsored by MHA to train as an Assistant Practitioner. Outside of work, Nathan enjoys travelling and is a huge pet lover. His busy and noisy household consists of three dogs, four cats and two rabbits!


Molliegh

Molliegh Palmer-Eve

Job Title: Care Assistant

Joined: 2024

One of our youngest team members, Molliegh joined Lauriston in November 2024 after working as a domiciliary carer. She has a special interest in mental health and loves building connections with both residents and colleagues and finds Lauriston a great place to work. A talented pianist, she also enjoys pilates in her spare time.


Caroline

Caroline Wells

Job Title: Admin Manager

Joined: 2024

Caroline joined MHA in September 2024, bringing a wealth of experience in healthcare operations, training, and compliance. Previously, she was Business and Operations Manager at Kent and Medway Integrated Care Board and Office Manager for care home in Kent. With over 12 years of expertise in training and compliance, she is now furthering her knowledge by pursuing a MSc in Health and Care Business Management/Administration. Outside of work, Caroline enjoys spending time with family and friends and listening to music.