Lauriston

40 The Green, St Leonards-on-Sea TN38 0SY
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9.9 92 Reviews
  • Lauriston, St Leonards-on-Sea
Lauriston offers residential, nursing and dementia care for 60 residents. Every detail of the home is created to enhance the independence and dignity of residents and to foster a community of friendship.

The care home is a purpose-built home, with en suite bedrooms. Situated in Leonards on Sea, less than a mile from Hastings town centre and the coast, it has easy access to local amenities and shops.

Lauriston has plenty to celebrate after being named in the top 20 care homes in South East England for 2024. The home was part of the 20 homes in the region on the carehome.co.uk website who received the maximum rating score of 10.

What makes Lauriston special?

-        Dedicated, caring and professional staff
-        Specialist dementia care
-        A busy activities calendar with two great activity coordinators
-        Award-winning music therapy
-        Secure gardens – to simply enjoy, or to get hands-on maintaining. They also have indoor gardening
-        A beauty room offering hair and nail care
-        Support from a dedicated Chaplain

Lauriston is owned by MHA, an award-winning charity, helping to improve the lives of over 19,000 older people across Britain every day. As the only national care provider to offer connected care and support through specialist care homes, thriving retirement living and vibrant community groups, the organisation is a leading light in later life care.

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Care Provided by Lauriston

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Dionne McEwan (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Lauriston

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,109 – £1,350
    • Self-Funded Residential Dementia Care £1,245 – £1,485
    • Self-Funded Nursing Care £1,611 – £1,847

  • Please see our Key Facts document on our website for inclusions and exclusions
  • (these prices are only a guideline, please contact Lauriston to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site car parking for visitors and staff


Lauriston Reviews (92)

Total of 92, showing 61-80
9.9

Lauriston has a Review Score of 9.9 (9.922) out of 10, based on 39 reviews in the last 2 years. Over all time Lauriston has 92 reviews.

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Review from John S (Son of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, a very good nursing/care home. My Mother is happy there and is well looked after. The staff are very friendly and helpful. Although she doesn't take part, there are plenty of activities for those who want too. My only slight negative is that it does appear fairly costly perhaps when compared
to other some homes.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your kind positive feedback and entrusting your mother into our care. MHA, as an operator in a commercial sphere, has to operate as commercially as our competitors. The benefit of MHA being a Charity is that we invest any surplus back into expanding our charitable purpose rather than paying dividends to shareholders. Our care home fees are calculated on the cost of care in each location and, we believe, compare fairly with care home fees in the local area.


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Review from P J (Niece of Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, clean, warm atmosphere.

Reply from Val Russell, Home Manager at Lauriston

Thank you for your positive feedback; staff at Lauriston work hard to ensure this continues.


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Review from J L (Daughter of Resident) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very satisfied with all aspects of care at Lauriston in recent months. My mother is being well looked after and I have every confidence that staff are diligent, caring and kind. The atmosphere is cheerful and busy, and the food is consistently good. I am so grateful for all you are doing.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you so much for your kind and positive words; I will ensure that staff receive this feedback. We ensure that Lauriston is home for all residents.


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Review from W R (Son of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good home for my mother.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you so much for your positive comments and I am glad that your mother is happy at Lauriston.


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Review from Judith H (Daughter of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the standard of care. The staff are always cheerful and helpful. Obviously quite expensive here and slightly worried about what will happen when Mum's money runs out!

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your positive feedback. Lauriston is home to all residents who require care for all their needs. We support both local and private funded; we ensure that residents who are at Lauriston have a place they call home. Please do come and speak to me if you are concerned about finances or anything else.


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Review from H L (Niece of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always welcoming and genuinely care for residents. The food is tasty and well presented with sufficient if relatives wish to dine, even at short notice.
My aunt has recently been moved to a newly refurbished room and all her photos have been put on the walls.
The dining area is quite noisy
which my aunt finds uncomfortable (noise from laminate flooring and no fabric to 'baffle' the sound). Her lovely hand-knitted cardigans cannot withstand the washing regime but otherwise, it is a lovely care home.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your kind words and positive feedback. Lauriston is currently being refurbished; due to the dining room needing to be laminate to ensure infection control is maintained and areas are clean from potential spillages. We do ensure that residents have music on for background noise to reduce the noise within the dining area. We ensure that all linen is maintained, especially those of fragile garments. However, should the item need a high temperature wash this can cause items to shrink. We do try to ensure that all of our residents with special clothing are not automatically put through high temperature washes if they are not needed, Please do come and speak to me if you have any further concerns.


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Review from K C (Daughter of Resident) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Personal care for my dad from permanent staff is very good. He feels quite comfortable when they have to clean him up. He doesn't like being attended by temporary care staff who do not know him or his needs. It makes him feel anxious. Non-continuity of nursing care staff makes it difficult for the family
to communicate on visits. Trick - put everything in writing - concerns/instructions - so absolutely no ambiguity.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your feedback. Within the last month, we have reduced our agency staffing by 80%. When we need to book, we make sure that we book the same staff to ensure continuity for all residents. I am more than to happy to meet with you personally should you wish to discuss your father's care.


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Review from T D (Brother of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy atmosphere. My sister is happy here and the staff are supportive and friendly.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you so much for your positive feedback; we strive to ensure that all residents feel supported and happy within a friendly homely atmosphere.


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Review from Linda T (Daughter-in-law of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home is warm and pleasant, staff seem approachable.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your positive feedback. It is very exciting to read how approachable staff are and the warmth of home.


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Review from Lanafay H (Granddaughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff take good care of my nan and everyone is very friendly. Sometimes there are buzzers and beeps which are quite loud but not for long. Overall a very good experience.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your positive feedback. I am happy to hear that the call bells are not heard ringing for long, unfortunately, they do have to be a certain level so that all staff can hear residents calling for assistance, ensuring that all their care needs are met.


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Review from C T (Son of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my mother here once a week and I am very grateful to all the staff who make it a pleasant experience.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your positive feedback; it is greatly appreciated.


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Review from L B (Daughter of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Lauriston on entry is light, bright, clean and welcoming, this carried on through to the inner safety of where the residents are. All the staff are wonderful and our mum is very happy there.

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Review from D P (Friend of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find the staff friendly and welcoming and enjoy my occasional visits. This time, my friend obviously had had a fall and she complained of a sore head - otherwise, she was OK. I am unable to comment on management, activities or safety/security.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your positive feedback. I will ensure that the information will be passed back to the staff. We do follow falls protocol and ensure that residents are pain-free and will often ask residents if they experience any pain and provide pain relief with their consent.


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Review from Susan W (Daughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home is clean and tidy plus the staff are very nice. The coordinator at this home is excellent. She will help you in every way she can and keeps residents entertained, they all love her.
Cleaners work very hard to keep the home clean and smelling fresh.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your positive feedback; I will ensure that staff are aware.


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Review from Lesley P (Daughter of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sadly my dad's dementia continues to blight his latter years in so many horrifying and debilitating ways. However, I am so so grateful to the Lauriston community for the care and dignity they strive to provide him - very often against all the odds! He's extremely challenging. After a painful and prolonged
spell in hospital, when he became almost completely debilitated, they gently nurtured him back to a form of capacity where he was able to smile again. Infections, falls, increasing dementia etc continue to challenge but, Lauriston will always, always do their absolute best.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your positive feedback and comments; I will ensure the staff are aware of these.


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Review from F H (Granddaughter of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Granny seems relaxed here, the staff are helpful. It is always clean and there are lots of activities.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your positive feedback; I will ensure to pass this onto the staff team.


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Review from Stephen R (Son of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent staff, not so keen on some agency staff at weekends, would be better with more permanent staff on as they get to know the residents better. Food is getting better. Entertainment good. Visiting is very arrangeable as I am now a volunteer and come almost every day. Cleaning staff excellent.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your positive review and vital comments. We are looking into ongoing recruitment to reduce our agency usage. When we are required to use an agency, we ensure the staff are consistent and work to high standards.


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Review from Brenda R (Daughter-in-law of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good and very helpful staff. Nothing is too much trouble for them and they do it with a smile.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your positive feedback; I will ensure to pass this onto the staff team.


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Review from David W (Friend of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have visited six care homes during the past five years. The staff at Lauriston are very friendly, helpful and care promptly when needed. The food is very food and nicely prepared and rooms and lounges are clean and fresh.
There are few criticisms but I could mention two:
1. Laundry arrangements
need tighter control so that a labelled garment is washed, ironed and returned to its owner.
2. Not all rooms can be bright and attractive but some are quite gloomy.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your feedback which is vital for us to ensure we continue to drive high standards.
We are continuing to work through our laundry arrangements and to seek good labels for relatives or residents to purchase to ensure clothing does not go missing. We will be having a complete refurbishment within the next month and residents can choose a feature colour within MHA colours.


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Review from Gillian W (Friend of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A pleasant and friendly home with Christian values and principles (important to many residents). Although there is no place like home, our friend is happy in the atmosphere. I think regular visitors by relatives/friends should be told the entrance key code. To ring the bell each time must be tedious
to staff and is too much like Fort Knox. It should be shared on a strictly confidential basis.

Reply from Valerie Russell, Home Manager at Lauriston

Thank you for your positive comments and feedback. With regards to health and safety within our home, we enable residents and relatives to access the code when leaving the home. Residents are entitled to the code for entering however we cannot release the code to relatives or other people on entering due to risks and security within the home.


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Current Review Score: 9.9 (9.922)

Overview of Review Score

The Review Score of 9.9 (9.922) out of 10 for Lauriston is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.922 for Lauriston is calculated as follows: ( (427 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 460 Ratings = 4.922

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lauriston is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (7)

Dionne

Dionne McEwan

Job Title: Home Manager

Joined: 2022

Lauriston's dedicated team is led by Home Manager Dionne McEwan who brings over 35 years of health and care expertise, including nursing and midwifery, and holds a post graduate diploma in Dementia studies, IOSH Level 2 Managing Safely and NVQ Diploma Level 4 in Health and Social Care.


Dionne joined MHA in May 2019 and moved to Lauriston in 2022. Since becoming Home Manager, Lauriston has seen its carehome.co.uk review rating rise to 10/10 and it won the Top 20 Care Home in the South East Award in 2024.


Emma

Emma Lawlor

Job Title: Activities Co-ordinator

Joined: 2019

Activities Co-ordinator Emma joined the Lauriston family in May 2019. She has over 10 years experience in care with a NVQ Diploma Level 2 in Health and Social Care. She loves engaging with residents, whether it's running quizzes or Love to Move seated gymnastics classes for people living with dementia, or taking them out on trips to Hastings Old Town or even London.


When not at Lauriston, Emma enjoys spending time with her family including her twin girls and Dottie the French bulldog.


Steve

Steve Brayne

Job Title: Maintenance Worker and Gardener

Joined: 2019

Our Maintenance Worker and Gardener Steve joined Lauriston in December 2019 and is instrumental to the smooth running of our home. A former vessel planner, telecoms engineer and legal assistant, Steve clearly enjoys variety in his work and no two days at Lauriston are ever the same! His hobbies include fishing, upcycling and being with his family and three cats.


Karina

Karina Porter

Job Title: Senior Care Assistant

Joined: 2022

Karina, one of Lauriston's senior care assistants, has dedicated over 40 years to the care sector since leaving school. She holds a NVQ Level 3 Diploma in Health & Social Care and has been part of MHA since 2019, joining Lauriston in 2022. She especially enjoys taking residents on trips to the seaside and the theatre for pantomimes, creating cherished memories with them. Outside of work, Karina is an avid reader who loves spending time with her family including her granddaughter.


Nathan

Nathan Matthews

Job Title: Senior Care Assistant

Joined: 2023

Nathan, a senior care assistant at Lauriston, has over 20 years of experience in the care sector, including a previous role as a home manager. He holds a NVQ Level 5 Diploma in Health & Social Care and is currently being sponsored by MHA to train as an Assistant Practitioner. Outside of work, Nathan enjoys travelling and is a huge pet lover. His busy and noisy household consists of three dogs, four cats and two rabbits!


Molliegh

Molliegh Palmer-Eve

Job Title: Care Assistant

Joined: 2024

One of our youngest team members, Molliegh joined Lauriston in November 2024 after working as a domiciliary carer. She has a special interest in mental health and loves building connections with both residents and colleagues and finds Lauriston a great place to work. A talented pianist, she also enjoys pilates in her spare time.


Caroline

Caroline Wells

Job Title: Admin Manager

Joined: 2024

Caroline joined MHA in September 2024, bringing a wealth of experience in healthcare operations, training, and compliance. Previously, she was Business and Operations Manager at Kent and Medway Integrated Care Board and Office Manager for care home in Kent. With over 12 years of expertise in training and compliance, she is now furthering her knowledge by pursuing a MSc in Health and Care Business Management/Administration. Outside of work, Caroline enjoys spending time with family and friends and listening to music.