This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Parking available on site
Barchester Lydfords Care Home has a Review Score of 9.9 (9.921) out of 10, based on 18 reviews in the last 2 years. Over all time Barchester Lydfords Care Home has 67 reviews.
Review from Brian P (Son-in-law of Resident) published on 20 April 2020
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Reply from Maria Stefea, General Manager at Barchester Lydfords Care Home
Dear Brian
Thank you for this lovely feedback and for having the trust in us to look after your mother-in-law. I am really happy with the feedback provided and really appreciate the time you made to write this review.
We hope to see you and Irene soon.
Stay safe, Kind regards.
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Review from Clare A (Daughter of Resident) published on 20 April 2020
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Reply from Maria Stefea, General Manager at Barchester Lydfords Care Home
Dear Clare,
Thank you so much for your feedback and for taking the time to write a review.
I hope you are keeping well and safe and we are hoping to see you back soon to visit Mother
Kind regards.
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Review from Jill E (Daughter of Resident) published on 26 July 2019
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Reply from Ronnie Cavanagh, Marketing at Barchester Lydfords Care Home
Thank you, Jill, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Lydfords Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from P C (Son of Resident) published on 28 June 2019
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Reply from Ronnie Cavanagh, Marketing at Barchester Lydfords Care Home
Thank you for your comments about your recent experience at Lydfords Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Tony W (Son of Resident) published on 30 November 2018
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Reply from Ronnie Cavanagh, Marketing at Barchester Lydfords Care Home
Thank you Tony for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Lydfords Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mother with dignity and the compassion she deserved during her time at our home. We hope that her time at Lydfords did see some friendships flourish with both the Care team and residents. Thank you again Tony, if there is anything more we can do please do not hesitate to reach out.
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Review from Sylvia I (Daughter of Resident) published on 21 August 2018
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Reply from Ronnie Cavanagh, Marketing at Barchester Lydfords Care Home
Thank you, Sylvia, for letting us know how we are doing at Lydfords Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Robert S (Son of Resident) published on 12 June 2018
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Review from Shirley P (Daughter of Resident) published on 1 June 2018
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Reply from Ronnie Cavanagh, Marketing at Barchester Lydfords Care Home
Thank you, Shirley, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Lydfords Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Keith S (Son of Resident) published on 23 May 2018
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Reply from Ronnie Cavanagh, Marketing at Barchester Lydfords Care Home
Thank you, Keith, for your kind comments about your recent experience at Lydfords Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.
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Review from Christine R (Daughter of Resident) published on 5 January 2018
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Reply from Ronnie Cavanagh, Digital Marketing Executive at Barchester Lydfords Care Home
Thank you, Christine, for your kind comments about your recent experience at Lydfords Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We are happy you found our staff to be so supportive during your experience here and appreciate all of your feedback about the team. Thanks again for the recommendation, and have an amazing day!
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Review from Judy A (Daughter of Resident) published on 28 September 2017
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Reply from Ronnie Cavanagh, Digital Marketing Executive at Barchester Lydfords Care Home
Thank you, Judy, for your kind comments about your recent experience at Lydfords Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We look forward to seeing you again, take care!
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Review from Jean R (Wife of Resident) published on 15 September 2017
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He has speech problems and all staff were patient and took time with him to understand what he wanted, they
Reply from Ronnie Cavanagh, Digital Marketing Executive at Barchester Lydfords Care Home
Thank you, Jean, for your kind comments about your recent experience at Lydfords Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from John B (Son of Resident) published on 21 August 2017
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My mum was in very safe hands and she was happy there. There is no greater praise than that.
Thank you all for your love and humanity.
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Review from James P (Son of Resident) published on 6 July 2017
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Review from Richard E M (Son-in-law of Resident) published on 26 June 2017
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She has commented positively on the care she has received and has been particularly vocal about the quality of the food she has enjoyed during her stay.
From our perspective, we have been very impressed with the manager and
Thank you to everyone at Lydfords who has shown such kindness!
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Review from Alison S (Daughter of Resident) published on 26 June 2017
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Review from Tanya R (Friend of Resident) published on 27 March 2017
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Review from Joan S (Niece of Resident) published on 5 August 2016
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Review from Janet H (Daughter of Resident) published on 2 June 2016
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Review from Janis H (Regular Volunteer) published on 28 April 2016
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The Review Score of 9.9 (9.921) out of 10 for Barchester Lydfords Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.921 for Barchester Lydfords Care Home is calculated as follows: ( (198 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 214 Ratings = 4.921
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Lydfords Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Jul 2023
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Job Title: General Manager
Joined: 2012
I started working for Barchester Healthcare in January 2012 as a Healthcare assistant before becoming a senior carer after my level 2 VQ, then I became a Team Leader after my level 3 VQ.
I joined the Operational team in 2017 as an Operational Trainer teaching subjects such as Induction, Safeguarding, Moving & Handling, BLS, EFAW, and then became a Senior operational trainer in 2022 supporting the regional/Divisional team in coaching/mentoring new ops trainers and support development and innovations of the DLP and other programmes.
My passion is to support our residents and staff to provide the best quality care and I am very much hands on Manager.
Lydfords has a great team that I love supporting and I strive for the best for us all to further develop outstanding care in the home, ensuring our residents receive the best care possible.
My Door is always open, please pop in and say hi!
Job Title: Deputy Manager and Falls Champion
Joined: 2021
Hello,
My name is Ellie and I am the deputy manager at Lydfords.
I have over 8 years of care experience in different care settings and I find it a very fulfilling role.
I like to spend time with the residents and ensure an excellent standard of care is delivered.
I am also Lydfords Fall Champion. I am responsible for assessing and educating my tea, residents and families on how to reduce falls.
Job Title: Home Administrator- Speak Up Champion
Joined: 2014
My name is Jamie, I am the Administrator here at Lydfords. I have worked in the Care Sector since 2000 and at Lydfords since 2015. Previous to that I worked in banking for 23 years. I enjoy my role which is varied and fulfilling and I have a good rapport with residents and their families.
As the Speak Up Champion I am here as a point of contact for members of staff to be able to approach and confide in me with any issues or concerns they may have.
I’m kept busy outside of work with the usual family commitments, which include four young grandchildren and my passion for sea fishing.
Job Title: Head Chef
Joined: 2024
Hello, my name is Joe and I am the Head Chef here at Lydfords.
I have always worked with food in different capacities, training along the way to become a chef. I have worked as a chef in Australia whilst living out there. I have learnt amazing techniques and some incredibly creative ways to present food or combine flavours.
Once I made the change from working in restaurants to care, I knew I found true passion.
Working in care has completely changed my outlook, because, in care, I get to pour my heart and soul into my work knowing that I am only doing what I am for the benefit of my residents.
Job Title: Activities Lead
Joined: 2024
Hello, my name is Carole and I am the Activities Lead here at Lydfords.
I have worked in this role for many years and I would not to do anything else.
My job is to plan and oversee the amazing life enrichment activities and trips for all of our residents. It is such a rewarding role and I love planning and doing crafts with everyone.
Job Title: Care Community Lead and Wellbeing Champion
Joined: 2022
Hello, my name is Sky and the Care Community Lead.
I have worked in care for 20 years around Sussex. My role is to support and lead the care team.
From the moment someone arrives at home I am very passionate about ensuring that their needs are met and everyday life enrichment is fulfilled to the highest standard.
Job Title: Head of Maintenance
Hello,
My name is Tony, and I am the Head of Maintenance at Lydfords.
I have many years of experience and have previously supported other Barchester homes prior to my appointment here at Lydfords.
Job Title: Head Housekeeper
Joined: 2021
Hello, my name is Erin and I am the Head Housekeeper here at Lydfords.
I thoroughly enjoy my role here and love spending quality time with the residents and their families and making sure they have a beautiful and clean environment to live in.
Job Title: Second Chef
Joined: 2022
Hello, my name is Alina and I am the 2nd Chef at Lydfords. I started at Lydfords as a kitchen assistant.
My love of cooking soon became common knowledge and I was soon after promoted to 2nd Chef.
I love creating and experimenting in the kitchen and the residents enjoy trying some of my Ukrainian dishes.
Job Title: Senior Carer
Joined: 2023
Hello, My name is Donna and I am a Senior Carer here at Lydfords. I have worked in the care sector for many years. I enjoy being part of a team and caring for others.
Job Title: Senior Carer
Joined: 2023
Hello, my name is Roxana and I am a Senior Carer at Lydfords. I have been working in care for six years. I am naturally a caring person and I am passionate about ensuring the happiness and well-being of others. I love working with the team here at Lydfords and together we are able to provide exceptional care to all our residents.
Job Title: Senior Carer
Joined: 2023
Hello, my name is Wendy and I am a Senior Carer at Lydfords.
I love working in care and helping others with whatever they need. I am passionate about looking after people and ensuring everyone is happy.
I have worked in care for over 30 years and could not imagine doing anything else.
I started at Lydfords in 2023 and it is such a lovely home and environment to be in.
Job Title: Senior Carer
Joined: 2023
Hello, my name is Leanne and I am a Senior Carer at Lydfords.
I have worked in care for a number of years. I am very passionate about caring for others and find my role incredibly rewarding. My number one aim is to ensure the happiness and safety of our residents.
Job Title: Activity Coordinator
Joined: 2022
Hello, I'm Sue and I am an activity coordinator at Lydfords. I organise activities and events based on the resident's likes and wishes.
Job Title: Administration Assistant * Buddy Champion
Joined: 2024
I have recently joined the Barchester group as an Admin Assistant.
I have previously worked in hospitality and I decided I wanted a change of path so when the opportunity to work at Lydfords came up I was more than happy to go for it.
I enjoy many different aspects of my job but my favourite is getting to know all of the people who pass through the building daily. There is a very lovely team of people at Lydfords and I’m happy to be a part of it.
Job Title: Hostess
Joined: 2022
Hello, my name is Hillery and the hostess at Lydfords. I have been in hospitality for many years and know how important the smaller details are to creating that perfect dining experience. Being a hostess is so sociable and it is lovely chatting with every resident each day. I am always there to get a drink and a piece of cake as well.
Job Title: Receptionist
Joined: 2021
Hello, My name is Jill and I am the receptionist here at Lydfords.
I love coming to work every week and look forward to seeing the residents and the team. I do not see it as a job. I will always be there at the weekend to welcome you with a friendly smile.
Job Title: Healthcare Assistant
Joined: 2022
Hello, my name is Jane and I am a Healthcare Assistant here at Lydfords.
I love my role and putting a smile on people's faces. This is honestly the best place I have worked. The staff are amazing, the home offers so many wonderful opportunities for the residents and they are always happy.
Being a Healthcare Assistant is so rewarding. It genuinely fills me with joy when I see the residents having fun, singing and laughing. Filling their day with activities they enjoy.
Job Title: HealthCare Assistant
Joined: 2022
Hello, I'm Sam and I am a Carer at Lydfords. I really enjoy being part of such a lovely team and seeing the residents every day. The dining experience is great to see everyone really enjoy the social side of it. I genuinely look forward to coming to work.
Job Title: Healthcare Assistant
Joined: 2024
Hello, my name is Janice and I am a healthcare assistant here at Lydfords.
I ensure that each resident is happy and all their needs a met. From supporting with personal care to having a cup of tea and a chat.
To make a difference in someone's day and be able to help them is such a rewarding feeling and makes my day also.
Job Title: Healthcare Assistant
Joined: 2023
Hello, my name is Gary and I am a Carer here at Lydfords.
I have always been in caring and supporting roles throughout my career.
I feel am very patient and compassionate and these qualities really help me to excel in my role and connect with the residents.
Job Title: Healthcare Assistant
Joined: 2024
Hello, my name is Jodie and I am a healthcare assistant.
I love being part of a team that is so caring and knowledgeable.
Having the right patience and understanding is so important to each person so that they get the best care and support.
I am always there to help with whatever someone needs.
Job Title: Housekeeping Assistant
Joined: 2022
Hello, I'm Rose and I am the Housekeeping Assistant at Lydfords.
I love coming to work and spending time with so many wonderful people. I enjoy making people smile when their room is all clean. It is lovely to get to know each person living here and being able to make their day.
Job Title: Housekeeping Assistant
Joined: 2024
Hello, my name is Kayleigh and I am a Housekeeping Assistant here at Lydfords.
My background is working in hospitality.
Every day is different and fulfilling. I love working in such a friendly and welcoming environment and being part of a team that makes a difference.
Job Title: Carer
Joined: 2024
Hi, I'm Nandini and I am a carer here at Lydfords.
I love being part of a team and making a difference to residents lives. I get to hear so many interesting stories and no two days are the same.
Job Title: Volunteer
Joined: 2023
Hello, my name is Jan and I volunteer here at Lydfords.
I have volunteered at other places before and also been a Carer for a loved one myself.
I really enjoy coming in and spending time with everyone. I am a nail technician so you will often see me at my nail station in the lounge.
Lydfords is such a lovely place and everyone here is so happy and friendly, I feel like I am coming to see my friends.
Job Title: Maintenance Assistant
Joined: 2025
Hi, my name is Tim and I am the Maintenance Assistant here at Lydfords.
You will see me maintaining our wonderful gardens here and helping the Maintenance Manager with jobs around the home.