Mais House

18 Hastings Road, Bexhill-on-Sea TN40 2HH
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9.8 60 Reviews
  • Mais House, Bexhill-on-Sea
Mais House is situated in a quiet cul-de-sac just a few miles from the sea in the picturesque coastal town of Bexhill-on-Sea, East Sussex. They have a regular minibus service into Bexhill-On-Sea where residents can enjoy a walk along the seafront, a spot of shopping, or enjoy a drink and good food at one of the bars, cafes and restaurants. They also offer trips out to places of interest in the Sussex area such as Brighton or Eastbourne as well as farther afield such as trips to London.

There’s a shared bond at Mais House because each resident has a Service connection. It means there’s a team spirit and a feeling that everyone looks out for each other. Their excellent team of care assistants and nurses provide a genuinely relaxed and friendly atmosphere. Mais House feel that sharing in the lives of veterans who did so much for this country is both a pleasure and a privilege. Residents can relax in one of the lounges, enjoy a drink at the bar or take advantage of a quiet, well stocked library. There’s a conservatory with pleasant views and beautiful landscaped gardens which have full wheelchair access.

Social interaction, camaraderie and helping residents pursue their interests and hobbies play a big part in day-to-day life at Mais House. Their dedicated activity co-ordinator organises a whole range of activities and events, including a summer fête, evening concerts, live music, art classes and dinners. There’s a cinema experience and activity room, with an arts and crafts section. A hairdresser and physiotherapist visit twice weekly. For those unable to venture out Mais House have a weekly trolley shop.

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Care Provided by Mais House

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Filipe De Pina Muller (Manager)
  • Admission Criteria
    • Ex-Service men and women and their dependants
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (48)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Mais House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,054
    • Self-Funded Nursing Care from £1,434
    • RESPITE Self-Funded Residential Care from £1,054
    • RESPITE Self-Funded Nursing Care from £1,434
  • (these prices are only a guideline, please contact Mais House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting times.
    Pets allowed under the supervision of the owner.


  • Parking

  • Free parking available.


Mais House Reviews (60)

Total of 60, showing 1-20
9.8

Mais House has a Review Score of 9.8 (9.770) out of 10, based on 38 reviews in the last 2 years. Over all time Mais House has 60 reviews.

Overall Experience

  • 55
  • 5
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Date Published

60
2
9
38
22

Review from Lindsay K (Daughter of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks to all staff and volunteers at Mais House for an excellent Remembrance Day commemoration on Monday 11th November. The day was an ideal mix of solemnity, reflection and entertainment. We had a good lunch and there was a lovely high tea complete with Remembrance Cake.
My mother has been a
Mais House resident for well over a year and I am very pleased with the care she receives.

Reply from Claire Bradley, Business Manager at Mais House

Thank you for taking the time to leave us such a positive review. Remembrance is the most significant event in the diary for many of our residents and it is important we get the balance right throughout the day. I will pass your comments to the team and we look forward to seeing you at our planned events in the future.


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Review from Chris H (Husband of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife stayed at Mais House for a three-week period of respite care.
Once again 5-star care and service.
The food was well prepared and served. Activities were varied and inclusive. Nursing, care staff, dining staff and volunteers were always happy to support and understanding of needs.
Hope to
return as she felt safe and secure thank you, everyone.

Reply from Claire Bradley, Business Manager at Mais House

Thank you for your kind words which I will pass on to the Mais Team. We hope to welcome your wife back soon. Best wishes to you and your family.


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Review from P G (Son-in-law of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law celebrated her 101st birthday at Mais House yesterday. The staff made a really special day for her with friends and family. We were all entertained by a ukulele group with a lovely tea with birthday cake.
Mum has been a resident for 10 years now and is very happy and well cared for,
giving our family peace of mind. A big thank you to the manager and all the team for coordinating such a precious and memorable day.

Reply from Claire Bradley, Business Manager at Mais House

We are so pleased you were able to come and enjoy such a memorable day. She looked very elegant as always in her gold, it's hard to believe she is the remarkable age of 101. Best wishes from the Mais House team.


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Review from Eric W (Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After 4 months in the home, my assessment of the home came about. Firstly on my arrival I was so ill I did not know where I was. My weight had gone from 15.5 stone to 21 stone. I was drowning in water, I had several falls, a stroke followed by Covid whilst in hospital. On my arrival back at the home
the medical team along with the caring staff decided that I had been using Insulin. My doctors and chemist were changed indirectly after being hospitalised. I lost several pounds on my return to the home. Plenty of dedicated care and attention.

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Review from Patrica H (Respite Resident) assisted by family/friend published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was really nice. The residents were kind and friendly. I found the staff to be very friendly and hospitable. Nothing was too much trouble. I would very much like to come and stay again. The gardens were beautiful and I really enjoyed choir practice.

Reply from Claire Bradley, Business Manager at Mais House

Thank you for taking the time to write a review for us. We are so pleased you enjoyed your stay and look forward to seeing you back in the near future. Best wishes to you and your family.


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Review from Georgia L (Sister of Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother spent the last months of his life under the excellent care of the staff at Mais House. My family and I will be forever grateful to the nurses, carers and general staff who took such pains to make him comfortable and understand his complex condition. Mais House is a very well-run home but
what makes it unique is the sense of camaraderie, the teamwork and the genuine kindness of the staff. Visitors are always welcome and the various events are good fun. I cannot recommend it highly enough.

Reply from Claire Bradley, Business Manager at Mais House

Thank you for taking the time to give such a lovely review. It was a pleasure to have your brother here with us at Mais. Although he was here a relatively short time the team enjoyed getting to know and bring out his character. I know one of our amazing care team particularly enjoyed the time she spent with him in his room painting the mural on the wall of one of his favourite books. We have events planned throughout 2024 and hope we will see you in the future. Very best wishes to you and your family.


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Review from Ann D (Daughter of Resident) published on 6 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident of Mais House for only a few months. I can honestly say he could not have received better care. The staff were all so caring and understanding of his needs. They also supported us as a family, and when he passed away, could not have been more empathetic and understanding. From
the manager down to the laundry staff, all were very pleasant, friendly and supportive. I am so pleased he spent his last days in such an amazing place.

Reply from Claire Bradley, Business Manager at Mais House

Thank you for taking the time to leave such a warm review. It was a pleasure to look after your father and pleased you and your family felt supported during such a difficult time. With best wishes to you all from the team at Mais House.


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Review from Marion G (Daughter of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived with you all there at Mais with not a worry in the world. I would visit and she always looked so smart in her beautiful kept clothes, her hair was always brushed - she looked like the real lady she was. All staff gave Mum a chance to live her life like royalty. Her meals each day were fit
for a Queen - all delicately placed on the tray. Tea and cake served regularly as if she were in her own home. She could choose anything she wanted to eat and drink 24 hours a day - every day.
Her room, I was able to make it into her own home. All she needed was there with her. Nothing was too much trouble for any of you to help Mum adapt to her new life with you all.
You have all been amazing at taking care of not just Mum, but us all as a family - I felt you were my family - I felt Mais House was my home. I felt supported and loved each time I visited. Thank you for all you have done for our beautiful Mum and us as a family.
Bless each and every one of you!

Reply from Claire Bradley, Business Manager at Mais House

Thank you for leaving such a wonderful review. It is always appreciated to know what we do makes a difference to those in our care and to their families. Your mum was very dear to the team here. I will pass this on to the whole team. We look forward to welcoming you back to Mais House in the future. With very best wishes to you and your family.


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Review from Rebecca H (Great-Niece of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good services, we had lunch and it was good.

Reply from Claire Bradley, Business Manager at Mais House

Thank you for taking the time to leave a review. We always love to welcome families and friends to Mais. I will pass your comments on to our Catering team.


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Review from L L (Daughter of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a really good event. The staff are very welcoming and helpful. The food is excellent and the entertainment engages all residents and their families. It is great to see other members of the community being part of the event.

Reply from Claire Bradley, Business Manager at Mais House

Thank you we are really pleased you enjoyed the event. It is always lovely to welcome friends and family into the home, We look forward to seeing you and your family at more planned social events and activities throughout the year.


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Review from V B (Friend of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have two friends who have been resident in Mais House for some months. They are a married couple and have expressed to me how well they have been taken care of and enjoy some of the many activities available at the care home. I am impressed by the friendliness and helpfulness of the staff and management.
The atmosphere is a welcoming one. I have been there at meal times on occasions and it is always good with choices offered.

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Review from Paul V (Son of Resident) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has now been in Mais House for four months and has consistently received outstanding care and attention. The staff and volunteers are all really positive and kind and make him feel valued on a daily basis, maintaining his dignity and well-being at all times.
The food and facilities are excellent
and different activities are well-organised every day.

Reply from Claire Bradley, Business Manager at Mais House

Thank you for taking the time to leave such a positive review. We are pleased your dad has settled at Mais. I will pass your comments to the rest of the team. Thank you.


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Review from C P (Friend of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food is amazing. Staff cannot do enough. It's a joy to visit my friend. Activities on offer are well throughout. Wonderful home-from-home care home. Well done to everyone at Mais House.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for taking the time to express such a positive review about Mais House and our wonderful team.
Kind regards.


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Review from Pauline H (Friend of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have visited our friend quite a few times. She always seems happy and contented. Staff are always on hand and helpful, nothing is too much trouble.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for taking the time to leave a positive review. A very Merry Christmas from us all at Mais House.
Kind regards.


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Review from William H (Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very well treated at Mais House. The food is good and ample amount. The activities are good and varied, I am able to partake in them. Future events look good.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for leaving such a lovely review.


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Review from T C (Respite Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had an enjoyable time at Mais House. All the staff were most helpful and the facilities fine. This is the second weekly satu there, and I hope to be able to stay again, allowing my daughter another respite.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for leaving a lovely review; we look forward to welcoming you back soon.
Kind regards.


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Review from F H (Respite Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management are polite and friendly, couldn't do enough for a person. Would use again if needed to.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for taking the time to leave Mais a review, we do hope to see you again soon.
Kindest regards,
Susan and team.


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Review from J H (Daughter of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad and I were very happy with the home and all the care the staff gave with a friendly smile or word. Was offered a drink when visiting. The room and home were very clean and no bad odours hanging around. Dad did join in with all the activities offered but the choice was very good.

Reply from Claire Bradley, Business Manager at Mais House

Thank you for taking the time to leave a review. We are pleased your dad enjoyed his time with us and hope to see you both again in the future.


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Review from D G (Daughter of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, well-organised afternoon. Very friendly, helpful staff and helpers. So well thought out.

Reply from Claire Bradley, Business Manager at Mais House

Thank you for taking the time to leave a review. We are so pleased you enjoyed the afternoon. We look forward to seeing you again soon.


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Review from C C (Niece of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of visiting this home has always been extremely positive. The interaction between residents and staff is always positive and respectful. Nothing is too much trouble. My communication with all staff has been informative and reassuring. The atmosphere in the home is welcoming and calm, a
pleasure to visit. Supportive of all the residents' needs.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for taking the time to leave such a positive review, the team will be delighted.
Kind regards,
Susan and team.


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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Mais House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Mais House is calculated as follows: ( (348 Excellents x 5) + (88 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 443 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mais House is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (6)

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Sue Knight

Job Title: Registered Home Manager

Joined: 2025

Sue joined Mais House in Jnauary 2025


Claire

Claire Avery

Job Title: Deputy Manager

Joined: 2018

Registered Nurse


Csilla

Csilla Tamas

Job Title: Senior Nurse

Joined: 2018

Registered Nurse


Carrie

Carrie Rogers

Job Title: Practice Development Facilitator

Joined: 2023

"I am a registered Mental Health Nurse with a teaching qualification. I have now taken the post of the PDF at Mais House and am getting to know both staff and residents.


I have been teaching people for over 15 years, in a variety of subjects for, and love facilitating people to learn and explore the different ways in which they can develop their skills.


I can honestly say that in all my years of working, I have never been made so welcome as I have been here at Mais House. The staff are amazing, and I really appreciate the welcome they have offered to me since I joined. The passion for the care given to residents shines out from every single member of staff. The quality of care is something I am constantly amazed and delighted at."


Stephen

Stephen Turner

Job Title: Head Chef

Joined: 1992

Stephen joined Mais House in December 1992 and will celebrate 33 years of dedicated and loyal service to Mais House this year. He holds a certificate to Level 4 in Catering and Food Safety.


Mais House Catering Department hold a 5* Rating with the Food Standards Agency.


Matthew

Matthew Mitchell

Job Title: Facilities and Hospitality Manager

Joined: 2021

MV Dip CSMP M.ISMI


Frequently Asked Questions about Mais House

What types of Care is Mais House registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mais House provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Mais House have?

There are 48 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Mais House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mais House to the centre of Bexhill-on-Sea?

0.6 mile(s) as the crow flies, distance by road may be significantly further.