Mais House

18 Hastings Road, Bexhill-on-Sea TN40 2HH
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9.8 60 Reviews
  • Mais House, Bexhill-on-Sea
Mais House is situated in a quiet cul-de-sac just a few miles from the sea in the picturesque coastal town of Bexhill-on-Sea, East Sussex. They have a regular minibus service into Bexhill-On-Sea where residents can enjoy a walk along the seafront, a spot of shopping, or enjoy a drink and good food at one of the bars, cafes and restaurants. They also offer trips out to places of interest in the Sussex area such as Brighton or Eastbourne as well as farther afield such as trips to London.

There’s a shared bond at Mais House because each resident has a Service connection. It means there’s a team spirit and a feeling that everyone looks out for each other. Their excellent team of care assistants and nurses provide a genuinely relaxed and friendly atmosphere. Mais House feel that sharing in the lives of veterans who did so much for this country is both a pleasure and a privilege. Residents can relax in one of the lounges, enjoy a drink at the bar or take advantage of a quiet, well stocked library. There’s a conservatory with pleasant views and beautiful landscaped gardens which have full wheelchair access.

Social interaction, camaraderie and helping residents pursue their interests and hobbies play a big part in day-to-day life at Mais House. Their dedicated activity co-ordinator organises a whole range of activities and events, including a summer fête, evening concerts, live music, art classes and dinners. There’s a cinema experience and activity room, with an arts and crafts section. A hairdresser and physiotherapist visit twice weekly. For those unable to venture out Mais House have a weekly trolley shop.

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Care Provided by Mais House

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Filipe De Pina Muller (Manager)
  • Admission Criteria
    • Ex-Service men and women and their dependants
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (48)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Mais House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,054
    • Self-Funded Nursing Care from £1,434
    • RESPITE Self-Funded Residential Care from £1,054
    • RESPITE Self-Funded Nursing Care from £1,434
  • (these prices are only a guideline, please contact Mais House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting times.
    Pets allowed under the supervision of the owner.


  • Parking

  • Free parking available.


Mais House Reviews (60)

Total of 60, showing 21-40
9.8

Mais House has a Review Score of 9.8 (9.770) out of 10, based on 38 reviews in the last 2 years. Over all time Mais House has 60 reviews.

Overall Experience

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Review from Jan G (Daughter of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother celebrated her 100th birthday yesterday at Mais House. She has been a resident there for over 7 years. The staff put on a superb party for her family, friends and residents. Her favourite entertainers performed, delicious afternoon tea in a beautifully decorated garden. The sun shone! Mum
and the family were certainly given a day to cherish forever. Our heartfelt thanks go to all the staff who made this possible.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for leaving such a lovely review, the team have expressed it was their pleasure, we are delighted that everyone had such a wonderful day to remember.
Kindest regards,
Susan & team


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Review from Lorraine L (Daughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care Dad receives at Mais House Care Home. All staff are very attentive towards him. Always friendly towards us too, as family. This week we had been visiting Dad during the week as my brother and I are on holiday. The four of us have had lunch in the lounge bar and it has
been a real treat being together and having lunch together. Lovely food and great staff looking after us. Thank you.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for taking the time to leave such a heartfelt review, we look forward to seeing you again soon.
Kind regards,
Susan & team.


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Review from Cameron T (Grandson of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service was very good. Everyone was very friendly and helpful. The food was nice and didn't take long to come. They repeatedly asked if we wanted anything and were happy to help. My grandad was very well cared for, and there seemed to be a lot for him to do. The overall experience was great.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for taking the time to leave such a lovely review; the team will be delighted.
kind regards.


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Review from Christine S (Wife of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite the rain, Mais House had an excellent Fete on the 5th of August. All the staff worked so hard to make the afternoon a success. There were lots of stalls, i.e. raffles and bands played during the afternoon. Thank you all for your hard work to make it such a success.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for taking the time to leave a review; the rain finally cleared for a spell, so we hope you had some fun too.
Kind regards.


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Review from P N (Friend of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a visitor at Mais House for the first time. The staff were very friendly, and I had a very comfortable feeling when entering the building. His room was very good, and it was nice to see he had been able to take some of his own furniture. The food was good, and was nice to know that the menu was
very appealing. He seems to be very happy there.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for taking the time to leave a review; the team will be delighted.
Kindest regards.


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Review from Birgit M (Niece of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my uncle with my parents and brother. It was a wonderful occasion. The staff could not have been nicer to us; they were welcoming, friendly, cheerful and kind. The lunch that was served was delicious and the lady that served us was so nice and took particular care of our mother, 91.
She was polite, courteous, considerate and so attentive. Our uncle said a couple of times how much he liked being at Mais House.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for taking the time to leave such lovely comments, positive reviews are very important for the team and will be passed on to them.
kindest regards.


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Review from Nicholas M (Nephew of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent food and care throughout our lunchtime visit. The home was super clean. The staff were exceptionally friendly and helpful, particularly towards my 91-year-old mother (also a visitor). Special mention here to the staff. I could see that my uncle, who is 99, feels happy and safe in the environment
of Mais House.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for taking the time to leave such a lovely review of Mais House.
Greatly appreciated.
Kind regards
Susan & Mais Team.


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Review from Michael M (Friend of Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mais House is the complete package.
I am a serving person of the RAF of 32 years.
Mais House is perfect for any veteran.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for taking the time to leave such a positive comment about our service.
Kindest regards.


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Review from Howard H (Friend of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I took a good friend to the home to spend the last good years of her life being looked after in the best possible way at the Royal British Legion. This was our second visit and was very pleased with everything we saw and felt and the food was excellent. All the staff we met seem to enjoy
their work, a good sign. We were pleased to leave our friend in their capable hands.

Reply from Claire Bradley, Business Manager at Mais House

Thank you for taking the time to leave such a positive response. We hope your friend enjoys her time with us. She seems to have settled in well, enjoying the gardens and a recent trip to London with our home manager and another one of our veterans for the annual dinner, staying overnight.
We look forward to seeing you both soon.


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Review from E B (Daughter of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a very good experience of Mais House, from the first day my father arrived here. All members of staff are respectful and sensitive to my Dad's needs. We feel reassured and happy to know he is in the right place.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for the lovely feedback.
kind regards.


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Review from D H (Son of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mais House has been excellent in caring for my Mum. We couldn't have asked for a better care home. They treat her like family and we know she is safe and cared for an she is happy there.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for leaving such a wonderful review, its such a joy to receive positive feedback for the Mais House team.
kindest regards


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Review from Sascha H (Daughter-in-law of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mais House is excellent. All their staff are so welcoming and friendly. They provide a personal service and the level of care they have shown my mother-in-law is outstanding. We are so happy with the work they do to ensure my mother-in-law is cared for like she is family.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for leaving such a lovely review, its such a pleasure to do what we do.
kindest regards


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Review from G J (Son of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant, relaxed environment to enjoy a family gathering for Mother's 96th Birthday.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for taking the time to leave such lovely feedback.
kindest regards


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Review from Rebecca L (Granddaughter of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Family gathering - very accommodating - provided a room, refreshments and friendly service.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for taking the time to leave a lovely review, our aim is always to provide a friendly and accommodating service.
Hope to see you soon.
kind regards


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Review from John B (Respite Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was at Mais House in July 2022 for 5 weeks of respite care. I was well cared for in that period. the staff were very attentive and kind throughout my stay. Good food and a varied menu always available. Excellent care.

Reply from Susan Barnes, Home Manager at Mais House

Thank you Mr Bodkin for taking the time to leave a review, hopefully, we will see you again soon.
kindest regards


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Review from F C (Relative of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We came for lunch at the care home on Easter Sunday. All the staff were wonderful, nothing was too much trouble. The room we were in and the table was set up like a fancy restaurant with added Easter decorations. Everyone who works at Mais House has always been attentive and friendly to us, the visitors,
but more importantly, to our relative resident. Everyone seems to genuinely care about his health, wellbeing and happiness.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for taking the time to leave such a positive response, these lovely comments will be passed to our wonderful team.
Kindest regards.
The manager and team.


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Review from N H (Son of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, a great home giving good care. Could do with more staff at weekends, this is really needed though.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for the review. We are currently recruiting and have some staff starting very soon.
See you soon.
kindest regards


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Review from John J (Friend of Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed by - the continual and available care for my friend, the friendliness of the staff, they would go out of their way to help him. The pride the staff had in their work. The teamwork among the staff. The leadership I sensed throughout the staff. The way the staff met what in many ways were
significant challenges with cheerfulness and a whatever it takes attitude.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for the lovely comments, the team will be delighted.
kindest regards


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Review from Andrew S (Friend of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was met at the door by a very friendly and helpful staff member. I was taken to my friend and offered tea, which came on a tray in a teapot! With milk and two slices of cake (which I suspect was homemade).
My friend spoke very highly of the staff and the care he received.
There was a very good
feel about the place and I was aware of activities going on for the residents.
On leaving, I was encouraged next time I visited, to stay for lunch.
They also have many activities and entertainment for the residents.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for leaving such a lovely review. Please feel free to book in for lunch and try our menu. We look forward to seeing you soon. Kindest regards.


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Review from P M (Son-in-law of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Celebrating my father-in-law's birthday, combined with the Burns celebration, at Mais House Care Home was excellent. Staff worked very hard and the food was of a very high standard. What kept the whole time going with a swing was the excellent male singing (top marks). I have nothing but praise for
the manager and her whole team who looked after us well.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for the lovely comments. We enjoy every aspect of what we deliver daily at Mais House. See you at the next event.
see you soon


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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Mais House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Mais House is calculated as follows: ( (348 Excellents x 5) + (88 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 443 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mais House is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (6)

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Sue Knight

Job Title: Registered Home Manager

Joined: 2025

Sue joined Mais House in Jnauary 2025


Claire

Claire Avery

Job Title: Deputy Manager

Joined: 2018

Registered Nurse


Csilla

Csilla Tamas

Job Title: Senior Nurse

Joined: 2018

Registered Nurse


Carrie

Carrie Rogers

Job Title: Practice Development Facilitator

Joined: 2023

"I am a registered Mental Health Nurse with a teaching qualification. I have now taken the post of the PDF at Mais House and am getting to know both staff and residents.


I have been teaching people for over 15 years, in a variety of subjects for, and love facilitating people to learn and explore the different ways in which they can develop their skills.


I can honestly say that in all my years of working, I have never been made so welcome as I have been here at Mais House. The staff are amazing, and I really appreciate the welcome they have offered to me since I joined. The passion for the care given to residents shines out from every single member of staff. The quality of care is something I am constantly amazed and delighted at."


Stephen

Stephen Turner

Job Title: Head Chef

Joined: 1992

Stephen joined Mais House in December 1992 and will celebrate 33 years of dedicated and loyal service to Mais House this year. He holds a certificate to Level 4 in Catering and Food Safety.


Mais House Catering Department hold a 5* Rating with the Food Standards Agency.


Matthew

Matthew Mitchell

Job Title: Facilities and Hospitality Manager

Joined: 2021

MV Dip CSMP M.ISMI