Mais House

18 Hastings Road, Bexhill-on-Sea TN40 2HH
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9.8 60 Reviews
  • Mais House, Bexhill-on-Sea
Mais House is situated in a quiet cul-de-sac just a few miles from the sea in the picturesque coastal town of Bexhill-on-Sea, East Sussex. They have a regular minibus service into Bexhill-On-Sea where residents can enjoy a walk along the seafront, a spot of shopping, or enjoy a drink and good food at one of the bars, cafes and restaurants. They also offer trips out to places of interest in the Sussex area such as Brighton or Eastbourne as well as farther afield such as trips to London.

There’s a shared bond at Mais House because each resident has a Service connection. It means there’s a team spirit and a feeling that everyone looks out for each other. Their excellent team of care assistants and nurses provide a genuinely relaxed and friendly atmosphere. Mais House feel that sharing in the lives of veterans who did so much for this country is both a pleasure and a privilege. Residents can relax in one of the lounges, enjoy a drink at the bar or take advantage of a quiet, well stocked library. There’s a conservatory with pleasant views and beautiful landscaped gardens which have full wheelchair access.

Social interaction, camaraderie and helping residents pursue their interests and hobbies play a big part in day-to-day life at Mais House. Their dedicated activity co-ordinator organises a whole range of activities and events, including a summer fête, evening concerts, live music, art classes and dinners. There’s a cinema experience and activity room, with an arts and crafts section. A hairdresser and physiotherapist visit twice weekly. For those unable to venture out Mais House have a weekly trolley shop.

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Care Provided by Mais House

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Filipe De Pina Muller (Manager)
  • Admission Criteria
    • Ex-Service men and women and their dependants
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (48)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Mais House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,054
    • Self-Funded Nursing Care from £1,434
    • RESPITE Self-Funded Residential Care from £1,054
    • RESPITE Self-Funded Nursing Care from £1,434
  • (these prices are only a guideline, please contact Mais House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting times.
    Pets allowed under the supervision of the owner.


  • Parking

  • Free parking available.


Mais House Reviews (60)

Total of 60, showing 41-60
9.8

Mais House has a Review Score of 9.8 (9.770) out of 10, based on 38 reviews in the last 2 years. Over all time Mais House has 60 reviews.

Overall Experience

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Date Published

60
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9
38
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Review from Caroline B (Daughter-in-law of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Burns lunch and Father-in-law's birthday - the whole afternoon was a delight. Bagpipes, piping in the haggis, whole beautiful meal and Burns poems beautifully read. Live music from a very talented singer, birthday song and cake for my father-in-law and the Mayor's speech. Wonderful all-round and congratulations
to the staff in all sections of Mais House.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for such a lovely review, more events coming soon!
Kindest regards


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Review from Philip B (Son of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish I had served in the forces so that I could book my place in Maise House now. Burns lunch was joyous.
Honestly, it is more like Butlins than a care home. They put on so many fabulous events for their residents and the staff absolutely get into the spirit. My father's health and disposition is
so much better since he has been there.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for such a lovely review, I will of course pass this to our team.
Hope to see you soon.
Kindest regards
Susan and Team


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Review from Sue M (Daughter of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have attended several special events - the last being Burns lunch and entertainment. Always excellently organised and inclusive. Lovely meal and a singer who always engaged the interest of the residents and guests. I visit day regularly. He's always clean, well-dressed and happy. He has dementia following
several strokes, resulting in him moving to Mais House where he's had a new lease of life. There are weekly events that stimulate his senses. I love visiting him there.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for the feedback. The team enjoy providing wonderful events and food for all to enjoy.
See you soon
kindest regards


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Review from M D (Relative of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a very good Burns celebration lunch.
Sing-song and excellent food and service.
A great time was had all our group of relatives and friends.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for the feedback. See you soon for the next event! I will of course pass these lovely comments to our amazing teams.
kind regards


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Review from Keith D (Cousin of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food was delicious. The waitress service was excellent, very helpful and attentive and friendly, making you feel at ease.
The entertainment was very good, and well organised, and speech by the major.
Program on Burns with pipes etc. Great. Singer entertaining, good voice, various karaoke types.
Hope to attend next year.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for taking the time to make this review, it's so important to capture the amazing work the team do each day.
Glad you had a great time, see you at the next event!
kindest regards


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Review from Andrew M (Son of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mais House has a lovely calm atmosphere whilst still carrying out the important job of caring for its residents in an efficient manner.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for the feedback.
hope to see you again soon
kindest regards


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Review from Polly M (Granddaughter of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is absolutely fantastic, today I turned up unexpectedly, and I was offered to eat lunch with my grandma, the food was very tasty! The home has such good vibes and always very friendly staff, who make a fuss of my children and welcome us happily.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for the feedback, the catering team work around the clock and produce the most amazing meals and all with fresh and local produce. We look forward to seeing you soon.
kind regards


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Review from Chris M (Grandson of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff who were happy and eager to cater to all of our needs. The rooms and communal areas are all very clean and well-decorated with plenty of natural light. The staff are all very polite and courteous to my granddad who gets on well with them all and is able to have a laugh with them
all.

Reply from Claire Bradley, Business Manager at Mais House

Thank you for taking the time to give us your feedback. So pleased you find the staff to be friendly and welcoming to both you and your grandfather.


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Review from Jessica W (Relative of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely clean, bright place with friendly staff. The rooms and garden look very well kept.

Reply from Claire Bradley, Business Manager at Mais House

Thank you for the positive response. Hopefully, you will be able to join us later in the year when we will be able to make full use of the gardens at one of many planned events.


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Review from David P (Son of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Christmas day lunch 2022.
We sat in the main dining room with dad, myself and mum.
The food was very good thank you, and all the staff were very kind and attentive!
They kept our glasses nice and full and couldn't have been more helpful. We could see other residents on their own being looked after
by the staff which was good to see.
All in all, a very pleasurable experience - thank you.

Reply from Susan Barnes, Home Manager at Mais House

Thank you so much much for the feedback. Christmas at Mais is such a wonderful time, especially the dining experience. Your kind comments will be passed to our lovely Mais House Team.
Many thanks


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Review from N B (Stepson of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We felt very welcome when we visited Mais House. All the staff are very friendly and caring.

Reply from Claire Bradley, Business Manager at Mais House

Thank you for taking the time to write a review for Mais House. We are pleased you felt welcome in our home and look forward to seeing you in the future.


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Review from Liam W (Grandson of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is quite possibly the nicest home I have ever been to. The staff are the kindest, they treat their residents with the utmost respect and provide the highest standard of care. The care home itself is extremely clean and well looked after, it feels like a real family home. I know when I get old this
is the place I'd want to be put. I really couldn't put in enough words as I could go on for a long time.

Reply from Claire Bradley, Business Manager at Mais House

Thank you for writing such a lovely review and please your visit to see your grandfather at Mais was a positive experience for you. We will pass your feedback to our team.


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Review from Alan C (Respite Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mais House is well run from management down to cleaning staff. All staff are friendly. The chef looked after my dietary needs, all staff knew my name by the second day and checked if I was ok or needed anything often.
Very happy stay.

Reply from Susan Barnes, Home Manager at Mais House

Dear Alan C,
Thank you for the feedback. I will of course let the team know.
Hope to see you again soon.
kind regards.


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Review from R H (Grandson of Resident) published on 4 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The visit was excellent, it was the first time I have visited my grandpa where the link has been open to visitors too. Although we still end to his room for the duration of the visit it was lovely to see the other residents and see my grandpa with his friends. Staff were lovely and welcoming as per
usual and there was a good variety of events on for the week.

Reply from Claire Bradley, Business Manager at Mais House

Thank you for taking the time to write this review. We are so pleased you enjoyed your visit to see your grandpa. It is lovely that we are able to safely open the communal areas to visitors after the challenges of the past couple of years and for friends and family to experience the true atmosphere of Mais House.


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Review from Pauline H (Daughter of Resident) published on 4 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mais House continues to provide outstanding care and provisions for my father. The home is immaculately clean, the staff are amazing, the food is fantastic. I can find no fault with this care home. I just wish my mother had been so fortunate to have experienced such a fantastic environment.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for taking the time to write such a lovely review. We are so pleased you are happy with the care and support we provide at Mais and hope your father continues to be happy here.


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Review from S D (Sister of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We felt my sister was being well looked after.
Thank you all.

Reply from Susan Barnes, Home Manager at Mais House

Thank you for leaving positive feedback, I will of course share this with our wonderful Mais House Team.
kindest regards


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Review from Tracey B (Niece of Resident) published on 3 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff we encountered were polite, efficient and helpful. We were given privacy so that we could talk and look at family photos. My aunt seems both happy and stimulated. She is enjoying the food and being well cared for.

Reply from Claire Bradley, Business Manager at Mais House

Thank you Tracey. It so important to have that quality time with friends and family and remember times gone by. We are so pleased your aunt appears happy with us.


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Review from Michael B (Son of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident here for 7 years and has always had the best of care. The staff are wonderfully caring and considerate and we now count many of them as friends of the family. Dad sums up Mais House as 'the best hotel he's ever been in'!

Reply from Claire Bradley, Business Manager at Mais House

Thank you, that is so nice to hear. We will pass your kind words on to the team, who as you said, support our veterans with care and consideration. It is a privilege to be able to care for your father and for the team to be appreciated for what they do.


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Review from Tina B (Relative of Resident) published on 6 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely place. Lovely, friendly staff, they go the extra mile to make residents feel welcome and comfortable. I feel at ease knowing that our relative is very happy there and very well looked after. A range of amazing activities for the residents to do too! Thank you all.

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Review from J F (Daughter of Resident) published on 1 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is 98-years-old and has lived on his own since my mum died 9-years ago. After a stroke and various falls, he started having carers but was adamant he didn't want to go into a home, but after a fall and 8-weeks in the hospital, we persuaded him to go to Mais House for some respite, although he
would only agree to two weeks! He went to Mais House on the 21st of February, and we visited on the 22nd, and to our utter amazement, he had already decided he wanted to stay permanently. He was sitting in his comfy chair with his glass of wine looking as if he had always been there. It is such a relief to know he is being well cared for, and the staff are amazing! Everything is done for him and there is a social side too if you want to join in. We never thought we would see the day that he was happy anywhere other than his own home, so thank you Mais House, for making him feel so settled.

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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Mais House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Mais House is calculated as follows: ( (348 Excellents x 5) + (88 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 443 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mais House is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (6)

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Sue Knight

Job Title: Registered Home Manager

Joined: 2025

Sue joined Mais House in Jnauary 2025


Claire

Claire Avery

Job Title: Deputy Manager

Joined: 2018

Registered Nurse


Csilla

Csilla Tamas

Job Title: Senior Nurse

Joined: 2018

Registered Nurse


Carrie

Carrie Rogers

Job Title: Practice Development Facilitator

Joined: 2023

"I am a registered Mental Health Nurse with a teaching qualification. I have now taken the post of the PDF at Mais House and am getting to know both staff and residents.


I have been teaching people for over 15 years, in a variety of subjects for, and love facilitating people to learn and explore the different ways in which they can develop their skills.


I can honestly say that in all my years of working, I have never been made so welcome as I have been here at Mais House. The staff are amazing, and I really appreciate the welcome they have offered to me since I joined. The passion for the care given to residents shines out from every single member of staff. The quality of care is something I am constantly amazed and delighted at."


Stephen

Stephen Turner

Job Title: Head Chef

Joined: 1992

Stephen joined Mais House in December 1992 and will celebrate 33 years of dedicated and loyal service to Mais House this year. He holds a certificate to Level 4 in Catering and Food Safety.


Mais House Catering Department hold a 5* Rating with the Food Standards Agency.


Matthew

Matthew Mitchell

Job Title: Facilities and Hospitality Manager

Joined: 2021

MV Dip CSMP M.ISMI