Manor Hall

Borough Lane, Eastbourne BN20 8BB
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9.7 28 Reviews
  • Manor Hall, Eastbourne
Manor Hall is a long established registered Nursing Home in the old town of Eastbourne. The original building has been altered considerably to maintain its position as one of the premier Nursing Homes in both Eastbourne and East Sussex.

It is well equipped for the care of post-operative, acutely sick and chronic long stay or recuperative/convalescent patients. Manor Hall now provides exclusive Penthouse Suites which offer a peaceful and private environment for its occupants.

The views from the suites are extensive of the Old Town and Manor Gardens. The Penthouse Suite rooms are fully furnished with every comfort as well as modern and discreet nursing equipment and facilities.

It is easily accessible by road and the Old Town location is also very close by. Accommodation is offered in forty three single bedrooms, the majority with en-suite facilities. Each room is carefully furnished and maintained. All have overhead tracking, ,large LED television and access to a telephone. Personal items can normally be accommodated by arrangement.

There is a dedicated activities team , in house commercial laundry, a very modern kitchen where all food is prepared fresh daily. No pre-prepared meals are served.

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Care Provided by Manor Hall

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • South Care Homes Ltd
  • Person in charge
  • Jason Denny (Manager)
  • Admission Criteria
    • Private, Respite, NHS and Local Authority
    • Ages 40+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Manor Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,600
    • Self-Funded Nursing Care £1,200 – £1,600
    • RESPITE Self-Funded Residential Care £1,200 – £1,600
    • RESPITE Self-Funded Nursing Care £1,200 – £1,600

  • Fees range from larger rooms and penthouse rooms to smaller rooms with limited outlook, prices are based on needs and accommodation required. Prices exclude Funded Nursing Care
  • (these prices are only a guideline, please contact Manor Hall to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time
    Well behaved family pets may be brought to visit.


    There are very regular activities and entertainers, to which visitors are always welcome to attend, no invitation required.


  • Parking

  • There is an on site car park but this is very difficult to approach as on a steep slope. There is free, unrestricted, street parking surrounding the home.


Manor Hall Reviews (28)

Total of 28, showing 1-20
9.7

Manor Hall has a Review Score of 9.7 (9.657) out of 10, based on 15 reviews in the last 2 years. Over all time Manor Hall has 28 reviews.

Overall Experience

  • 23
  • 3
  • 1
  • 0
  • 1

Date Published

28
3
7
15
13

Review from J C (Son of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We believe the one-to-one care here is amazing. The staff are exceptional towards the patients, they are very comforting towards us as a family.

Reply from Tess Sterling, Operations Manager at Manor Hall

That's lovely for us to receive such positive feedback. We make every effort to provide person-centred care for all our residents. Thank you.


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Review from Trevor L (Brother of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother moved in for palliative care after being diagnosed with an inoperable brain tumour. All the staff were very kind and sympathetic. They treated me kindly when I visited and when they phoned me with updates etc. When he passed away they all helped me deal with my loss.

Reply from TESS STERLING, Operations Manager at Manor Hall

Thank you so much for reviewing the care at Manor Hall. We are dedicated to ensuring all of our residents and relatives are cared for with compassion and dignity.


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Review from Jason H (Son of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since day one I have been very impressed with all the staff. They treat my father with care and dignity, seeing to all his needs, giving me peace of mind for his health and safety as I am not local to the area and try to visit weekly. During my unannounced visits I have witnessed on many occasions how
the carers and nursing staff deal with awkward and difficult situations with other residents, their care, compassion and commitment are second to none, observation is a powerful tool. His room is very comfortable along with the never-ending food and drink which always looks good and fresh.
As previously stated I am not local to the area so communication about my father's health and well-being is a must, I have been called several times when there have been blips in his health, which is very reassuring they are looking after him as I would. A big, big thank you to all at Manor Hall.

Reply from TESS STERLING, Operations Manager at Manor Hall

You are very welcome and we appreciate the thanks. We do our very best to care for every person who comes through our doors with respect and compassion, resident, relative or professional. We will continue to develop the service and always pay attention to the small "things" that make Manor Hal a warm and inviting home.


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Review from S B (Daughter of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcoming, pleasant surroundings. Lovely staff, who are kind and caring. Clean, well-decorated rooms. Good food provided with plenty of tea/coffee. Soft drinks provided also. Care for residents very good. Regular updates provided. Highly recommended!

Reply from TESS STERLING, Operations Manager at Manor Hall

Thank you for your kind review. We do try to ensure our residents are provided with the very best care. Quality care is extremely important to us.


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Review from Vicki C (Daughter of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is such a lovely friendly feel the moment we walked into the home. From the moment we walked into the home, from the ladies on reception through to the manager.
The staff are so patient and caring with the residents, and good with us (the family of one of the residents).
There is no place better
for my dad, and we are so grateful to this care home.
I recommend this place to anyone who is in need of a good care home.

Reply from Tess Sterling, Operations Manager at Manor Hall

Thank you for your wonderful review. We do our very best to promote a homely feel throughout Manor Hall. We are continually working on updating and refurbishing our rooms to provide value for money. We are so pleased you chose us!


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Review from Lesley J (Wife of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff provide high quality care with kindness and respect. They make the time to really get to know the residents and families and give support. The food is excellent and a lot of care and thought goes into the activities programme. Amazing hardworking and excellent managers and staff.

Reply from TESS STERLING, Operations Manager at Manor Hall

Thank you so much for your review of our nursing care. We strive to provide high-quality, person centred care. Nothing is too much trouble for our excellent care team and dedicated managers.


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Review from Janet C (Respite Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and I shall miss you all.

Reply from TESS STERLING, Operations Manager at Manor Hall

We will miss you too! Thank you for our wonderful review. We always do our very best to ensure our care is exceptional.


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Review from Martin R (Husband of Resident) published on 21 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for several weeks. The staff are simply outstanding in their interactions with residents. The management is attentive to the details of the operations and ensures that the finer points are exactly what is needed.

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Review from Karen B (Daughter-in-law of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow, what a wonderful place. The staff were wonderful, caring and engaged with the residents. The food was great. Our father never looked so well as he did there. The deputy manager was lovely and all the other staff were so welcoming. They even arranged for him to go to church on Sunday, even though
he was only placed there for a short time. Fantastic!

Reply from Tess Sterling, Operations Manager at Manor Hall

Thank you so much, Karen, for rating Manor Hall.
We aim to give every guest/resident an excellent service. We are totally committed to providing a wrap-around care experience whilst encouraging independent choices.
We are undertaking a redecoration project which will include updating the rooms.


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Review from D C (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am satisfied with the care my mother receives.
Staff are caring and respectful.
There is a happy atmosphere in the building.

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Review from J C (Wife of Resident) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is very happy at Manor Hall. He is well cared for, and I am informed of any changes happening. He enjoys the activities and mixing with other residents in the lounge and also enjoys going on outings. He has a choice of food which is chopped/mashed for him as is required, and he really likes
it. His room is clean.

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Review from Steve M (Husband of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife says she is treated well by management and staff.

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Review from Carmen S (Daughter of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad is at Manor Hall and it's a lovely care home. We looked around a few homes in the area and felt that the atmosphere and set-up at the home was warm, comfortable and homely. The Staff are kind and helpful and the managers are always around to help. The care is great and my Dad gets everything
he needs. It makes a difference to us that we feel comfortable leaving him after visits and don't have to worry that he's being cared for. We were able to personalise his room and take things in that were important for him to keep and see. The food is good and we can stay for lunch if we want or just have a cup of tea with him. We found it difficult at first, the thought of putting a loved one into care, but feel more relaxed and happy because he is happy. We wanted the personal touch and we got that. I would recommend Manor Hall because it ticks all the boxes and the location, in Old Town near Gildredge Park, is beautiful. Lovely lounge with activities always going on.

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Review from Diana W (Daughter of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice home and very nice staff. My Mother is a permanent resident and has been for some time. The manager is very helpful and approachable and really cares if people are happy. I chose the home because it puts the person first and genuinely cares. I looked at lots of homes and when I went to Manor
Hall it just seemed to fit like a glove for my Mum. There's a lot to do and the staff managed to get Mum out of her room and into the lounge for activities and to socialise, something which she'd previously given up on a bit. Food is great and there's a good variety. Also, there are trips out on the minibus and you can visit and call as often as you like. There were some difficult times during the Covid pandemic but we coped and it's nice to see the home returning to normal rather than "fighting fires" which everyone seemed to be doing during the pandemic. I see there are a couple of low reviews over the Covid period, very unfair, and certainly not my experience.

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Review from Desmond P (Friend of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely home! My friend has been at the home for some time now.
The staff are excellent and the care is first-class. They are very nice and very helpful, there's always someone about to answer questions and I particularly like the member of staff who comes around with the tea trolley with
snacks and biscuits for both of us. Lovely, joyful smile!
The home has a big lounge and activities are regular, it's clean, tidy and fresh smelling. There is a varied menu and the food is delicious, visitors can stay for meals but there is a small charge, worth it though.
I can't recommend it highly enough, might move in myself when the time comes.

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Review from Michael F (Respite Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Manor Hall Care Home for respite care from hospital and it was lovely. The staff were friendly and there was a good choice on the menu. Most of all, the care was first-class. I enjoyed visits as there was always a friendly smile and a cup of tea.
It's nice to go to a home where you
feel at home and it looks like a home, rather than in hospital or a hotel.

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Review from Lesley K (Daughter of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The food was appalling, her room was no more than a broom cupboard with cheap lino. We could not move her due to Covid, otherwise, we would have done so. Whilst in the home's 'care' she managed to get hold of scissors and started to cut her hair and mattress, the finger was pointed at us. Even after
her death there we are still getting invoices for incontinence pants, despite us paying them £1200 a week. They had our contact details but the posthumous invoices were addressed to c/o, my mother. When we came to get her belongings there were no condolences or empathy. She may have been no more than a difficult woman to them but that was our mum.

Reply from Paul Taylor, Director at Manor Hall

Thank you for your review. Where a client is very poorly there is often a need to blend or mix food to address a primary healthcare need. This does come at the expense of presentation and food, e.g. fortified food, can be less palatable. Rooms are all larger than the recommended minimum size. The Home has many rooms of varying sizes. A few rooms do have lino floors to allow for easy cleaning depending on the needs of the client. The Home does not supply scissors to clients with mental health issues for health and safety reasons. Additional items such as extra incontinence pads are charged, we feel it is important clients stay comfortable and this sometimes means we change clients over and above their allotted free pads provided by prescription. Personal condolences are conveyed and a card is sent to all bereaved families but not necessarily the extended family. Our rates depend on the level of care required, invoices are addressed as instructed by the immediate family on admission.


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Review from Rosamund B (Daughter of Resident) published on 5 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I am amazed that five days after my mother passed away nobody from the home has had the courtesy to advise me of her death, I was only advised by her carer. Totally unprofessional way to behave at such a sad time. I will be contacting the health authority.

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Review from J P (Wife of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident in this home with Parkinson's for 8 months. Lots of patience has been needed to look after him as he's very independent. They have exceeded all expectations.

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Review from C A (Husband of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I didn't know it was possible to find a care home of such high standards. All the staff, management, kitchen and reception are wonderful, loving, caring people. Not only do they care for your loved one, they care about the carers. After only two weeks I felt a great strain had been taken of me. I know
my wife is in safe hands. Thank you all so much.

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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Manor Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.657 for Manor Hall is calculated as follows: ( (123 Excellents x 5) + (49 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 178 Ratings = 4.657

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Manor Hall is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Manor Hall

What types of Care is Manor Hall registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Manor Hall provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Manor Hall have?

There are 42 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Manor Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Manor Hall to the centre of Eastbourne?

1.1 mile(s) as the crow flies, distance by road may be significantly further.