Mary House

490 The Ridge, Hastings TN34 2RY
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6.6 2 Reviews
  • Mary House, Hastings
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Care Provided by Mary House

  • Type of Service
    • Nursing Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 15 Service Users
  • Primary Care Categories
  • Learning Disability
  • Physical Disability
  • Younger Adults
  • Care Offered
  • Profound & Multiple Learning Disabilities
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Julie Gayler (Registered Home Manager)
  • Admission Criteria
    • Ages from 18 to 65
  • Room Information
    • Single Rooms (15)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Mary House Reviews (2)

6.6

Mary House has a Review Score of 6.6 (6.625) out of 10, based on 2 reviews in the last 2 years. Over all time Mary House has 2 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 0
  • 1

Date Published

2
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2
2
0

Review from Claire P (Mother of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has lived here for 10 years. It is her 'forever' home.
Like all of the care sector, there have been challenges with staffing after covid, but the level of care has never dropped below a high standard. As parents of young people with profound and multiple learning difficulties, we get used
to micro-managing their lives, and it is a hard adjustment to stop this, but it is the payoff for giving them the opportunity to live the most independent life they can as an adult, just like anyone else. My daughter enjoys a great social life, is well cared for and her personality is appreciated fondly by the staff.
It is clean, the staff are great and it is her home, not an establishment. The management team are friendly, approachable and takes on board feedback. Communication is good including her social life and GP appts.
All in all, a good example of people with profound and multiple learning disabilities and complex health living the most independent and rich life possible.

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Treated with Dignity

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Review from Debbie S (Mother of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My son resided at Mary House for the past 5 years. Please never let your child be cared for by Martha Trust. The management is incompetent and does not listen to anyone. They have a closed-shop culture and all of their efforts are spent covering up mistakes and the fact their residents have a very poor
quality of life. The management lies to professionals, parents and their staff about the care they are being funded to provide. (which they are not). They never followed my son’s care plan. The residents cannot speak, and their other communications are ignored. The care staff are wonderful. They are not valued by management and are blamed and told off like schoolchildren. Don’t be fooled by the amazing hydrotherapy pool, it is not used much. My son was suffering because of the management. The way his care was managed was making him unwell, physically and mentally. This is the same for the other residents. All of the parents I speak to, feel the same. Martha Trust claims to be a Christian Charity!

Reply from Julie Gayler, CEO at Mary House

At Martha we pride ourselves on being open, transparent and person-centred, with the health and wellbeing of our residents at the forefront of what we do. We work closely with families and care professionals to ensure the best outcomes for all our residents, and to support them to live life to the full, despite their complex health needs. Sadly we found ourselves, in an unprecedented situation where we have had to serve notice on a resident. The parent concerned showed a blatant disregard to our Safeguarding policies, expected code of conduct for visitors and continued to undermine our staffing team's care of other residents. We have a duty of care to protect our residents and staffing teams. We worked closely with the Care Manager in East Sussex regarding the situation and notified CQC that we have served notice and the reasons and evidence behind this difficult decision. If you are considering a placement with Martha and have concerns we would welcome the opportunity to speak to you.


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Current Review Score: 6.6 (6.625)

Overview of Review Score

The Review Score of 6.6 (6.625) out of 10 for Mary House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.3 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.292 for Mary House is calculated as follows: ( (13 Excellents x 5) + (1 Goods x 4) + (10 Very Poors x 1) ) ÷ 24 Ratings = 3.292

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.333 Points relating to the number of positive Reviews for Mary House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3. 1 Positive Reviews ÷ 3 = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Mary House

What types of Care is Mary House registered for?

Learning Disability, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mary House provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Mary House have?

There are 15 Single Rooms.

What are the Facilities & Services at Mary House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mary House to the centre of Hastings?

1.9 mile(s) as the crow flies, distance by road may be significantly further.