What types of Care is Oaklands Court registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Oaklands Court provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at Oaklands Court?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oaklands Court to the centre of Heathfield?

2.2 mile(s) as the crow flies, distance by road may be significantly further.

Oaklands Court care home, Vines Cross Road, Horam, Heathfield, East Sussex TN21 0HD

Review from Toby O (Son of Resident) published on 26 February 2025
Submitted via Website • Report

Overall Experience

As others are mentioning this more; an update to my previous review where the care home had not refunded the monies owed after my mother died in May 2024. 9 months and still not paid. Despite direct communication with one of the Directors, who promised to resolve the issue and refund us, he never did.

After months of promises, I applied through the small claims court. They did not pay. I then applied for a County Court Judgement due to non-payment of the small claims. Again, they did not pay. I am having to go to the next level of legal pursuit; an enforcement order. Like others, I cannot resolve the estate and probate unless I write off the debt or I recover it. I lodged a complaint with the Care Quality Commission but they will not pursue it if you have started legal proceedings. The company behind it is Aethel Care homes if you need to find their registered address. After ignoring me for 9 months of detailed chasing, I believe this behaviour is a conscious decision.

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Review from Andrew H (Son of Resident) published on 6 January 2025
Submitted via Website • Report

Overall Experience

My Mother passed away in August 2024 after a stay at Oaklands for 3 years and before that my Dad was a resident for 2 years and for both of them they were well cared for especially during the Covid times. However, after my Mothers passing we were issued with a credit note for the period that she had

paid for but not used - but the monies were never refunded and despite many calls and email this still remains the case and is holding up the completion of Mums estate - if it was a small sum we would waive it but as you can imagine the high cost of the fees it is not an inconsiderable amount of money.
It is shameful that when the staff at Oaklands gave so much commitment to my parents that the directors see fit to ignore this and leave me and other relative to berate their experience of Chanctonbury Care.
Having read other reviews from relatives it seems that there is a pattern occurring of blatant theft.
I am so concerned that I have made contact with the Care Quality Commission. Be warned.

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Review from Anne B (Daughter of Resident) published on 6 January 2025
Submitted via Website • Report

Overall Experience

Poor care, left in bed, not take to the toilet. Lifts broken so not taken out of room.
Told to 'wee' in her pad. Shower less than twice a week! Sadly only excuse she refuses, yet says to us she hasn't been offered.

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Review from Wendy A (Daughter of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience

Mum has been at Oakland's for nearly a year now. She is more independent than at previous home and regularly checked by the friendly staff team. When I walk in, staff know who I am, the approach feels very personalised and caring - like a family.
The residents at oaklands have mixed abilities so hopefully

in time, Mum will venture to the lounge. She's enjoyed the Llama and animal visits
Staff are always happy to Listen and give their time. I would be happy overall to chose this home myself if needed.
Communication does need some improvements otherwise I would give a 5.

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Review from Fliss H (Granddaughter of Resident) published on 15 November 2024
Submitted via Website • Report

Overall Experience

My grandmother was a resident at Oaklands for 2 and half years and sadly passed away in July 2024. Her room was cleared within 48 hours but we are still waiting on a refund from the accounts department including a direct debit that was taken 2 weeks after her passing.
She loved the staff at Oaklands

but any happy memories I have of that place are getting very quickly erased by a very very poor accounts department. They don't even reply to emails after 3 months of chasing. If I had known this in advance I would have chosen another care home. Please be aware to cancel your loved ones direct debit straight away. Otherwise you will be have this headache. Something you really don't need after losing a loved one and money you need to carried their wishes.

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Review from Kathleen B (Respite Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience

4 weeks very good attention, all staff very excellent. Will definitely have another holiday there.

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Review from Ben O (Son of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience

My mother was very happy at Oaklands Court, the staff there are so caring and really took the time to get to know her and find the things she liked. They looked after her very well, always let us know what was happening and were really helpful and friendly when I visited. Finding a nursing home for

Mum was hard, we spent a long time looking and I am so glad that we found Oaklands as it turned out to be a lovely place for Mum to stay in.

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Review from L M (Relative of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience

Today I visited a member of my partner's family and for the first time. I was welcomed by everyone I met and included to attend the activity in the lounge today - reminiscing and playing.
Some word-based games, which I found to be valuable to all the residents that were there, they all appeared content

and spoke in positive terms about the home.
I feel the family member is looking relaxed and happy here and joining in socially - which is such a new thing for her. Lovely place indeed.

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Review from L P (Daughter of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience

We were so lucky for my father to be able to spend the last weeks of his life at Oaklands Cour. Every member of staff were so wonderfully kind, caring and compassionate to him. They always managed to bring a little smile to his face even when he was so poorly. All the staff were equally as kind, caring

and compassionate to both my sister and myself and to all family visitors who came to see our father while he was in their care.

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Review from Anita F (Friend of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience

What a lovely care home. Staff greeted me with a smile and were smartly attired. Everyone on the day I visited was busy but found time to be available to answer any questions or queries. In my opinion, this is one of the best local care homes I have visited (in all respects). I wouldn't hesitate in

recommending this remarkable lifeline.

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Review from B W (Friend of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience

My husband and I went to see our friend. It was nice to see her looking so relaxed and smiling which shows how well she is being cared for by the nice staff who we found very pleased to talk to and made us welcome.

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Review from Sara N (Daughter of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience

Hello everyone. I just want to say how lovely Oaklands were to my mum. She went there for end-of-life care and spent six weeks in residence. The staff were great, and nothing was too much trouble. She was treated with such dignity, even though she was bed-bound. Great attention was paid to making sure

she was comfortable, and pain relief was constantly monitored.
We live locally, and it was great being able to pop in and spend quality time with her at any time we wanted. She loved Oaklands; it became a home from home for those last weeks, and we were able to make some lovely memories.
At the end, although we didn't make it in in time, it was lovely to know someone was there holding her hand when she passed.
We were treated with such care and understanding at this time. I can never thank them enough for what they did. We feel we have made friends.

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Review from Hilary N (Friend of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience

As soon as I entered "Oaklands", I felt the warmth - one member of staff was very welcoming, and I recognised her from years ago - having grown up with her family, especially her Mum. The care given to my friend has been wonderful, with compassion and dignity, which were his overall wishes.

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Review from E J (Daughter of Resident) published on 26 June 2023
Submitted via Website • Report

Overall Experience

My mum stayed at Oaklands Court for approximately two months for respite care, following time in the hospital after a fall. Mum and family members visiting were made to feel very welcome, and Mum was very happy to stay at Oaklands Court. The team were very approachable and really helpful with any queries

I raised. Mum's mobility and strength improved during her stay, and she has now returned home with support from carers.

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Review from Mark S (Son of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience

My mother is a resident here, and I have to say Oaklands Court nursing home is excellent in all of her care.
All of the staff are very nice, polite and professional.
What more could a resident ask for.
"I know my mother is safe and cared for". Thank you.

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Review from Janet J (Niece of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience

Everyone is very friendly and thoughtful. I'd had a long journey, so they allowed me in earlier than planned and gave me a mug of tea - very welcome.
All staff most pleasant and caring.

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Review from H H (Daughter of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience

My father moved to Oaklands following the death of my mother. The care and compassion shown by the entire staff team have been incredible. He is happy and well looked after. I am happy as I know they all have his best interests at heart. Visiting him is enjoyable, and we are always made welcome and

offered a cup of tea. His particular food tastes have been catered for, and his room is comfortable, but most importantly, he is spending his days being treated with dignity, and an understanding of his individuality, in an empathetic environment.

Reply from Esther Sheppard, Sales and Marketing Manager at Oaklands Court

Thank you for your review – myself and the team are so happy to read your kind comments.

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Review from Peter L (Son of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience

My mother has received outstanding care at Oaklands during the past three years. The staff are professional and knowledgeable, in terms of both nursing and general care. I am comforted in the knowledge that Mum is looked after by such a wonderful staff team; I cannot praise them enough.
As a family

member with POA, I am kept up to date with any changes in Mum’s medical condition and needs. Any family visitors are made to feel extremely welcome by all staff.
Mum could not be in a better place at this stage of her life.

Reply from Esther Sheppard, Sales and Marketing Manager at Oaklands Court

Thank you for your review – myself and the team are so happy to read your kind comments.

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Review from Maureen O (Relative of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience

The empathy and care shown to him were wonderful. Our children and myself were embraced by all the staff, and we were all treated with kindness and care. We felt part of the family, so much so I myself am terminally ill and have requested my end of life at Oaklands. I cannot think of anywhere I would

want to be at this time other than in their care, treated with dignity and love as he was treated. Thank you.

Reply from Esther Sheppard, Sales and Marketing Manager at Oaklands Court

Thank you for your review - myself and the team are so happy to read your kind comments.

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Review from Helen G (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience

Mum lived at Oaklands for over four years following a severe stroke. Her care during this time, as she slowly deteriorated, was outstanding.
The care given by all staff, including nursing, recreational and catering, was so important to us as a family in helping us adjust to the changes in her physical

and mental health. We came to regard Oaklands as an extended family.
I cannot recommend Oaklands enough.
Thank you.

Reply from Esther Sheppard, Head of Sales and Marketing at Oaklands Court

Thank you for taking the time to share your experience of Oaklands Court.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference in our residents' and their families' lives.

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