Oaklands Court

Vines Cross Road, Horam, Heathfield TN21 0HD
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9.2 65 Reviews
  • Oaklands Court, Heathfield
Purpose-built in the Sussex style and well-respected throughout the surrounding community as a trusted constant in care, Oaklands Court provides a wonderfully comfortable lifestyle for its residents. Whether you are active or prefer a more sedentary lifestyle, this Chanctonbury residential care and nursing care home offers not only a convenient village location, but village shops and cafés within a five-minute walk and in close proximity to the famous Cuckoo Trail.

With its greatly valued care colleagues and a philosophy of providing amazing care, Oaklands Court delivers modern comfortable and well-appointed rooms with en suites that can be personalised to your own tastes, together with professional bespoke nursing care, if and when it is needed. All this is in addition to a highly envied culture of wellbeing and happiness throughout the home.

- Visitors are welcome at all times
- Patio gardens
- Bright dining room
- Top-quality cuisine
- Two lounges
- Two lifts
- Four assisted bathrooms
- Garden conservatory
- Social and recreational activities
- Friends of Oaklands support
- Renovation programme
- Healthy nutrition plan

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Care Provided by Oaklands Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jo Wilmshurst (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Oaklands Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,235
    • Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,400

  • Oaklands Court’s fees start from £1235 per week for residential and £1400 per week for nursing care.
    Nursing care is not inclusive of Funded Nursing Care (FNC).
    FNC is provided by the NHS to nursing homes to support the provision of nursing care by a registered nurse for those assessed as eligible.
  • (these prices are only a guideline, please contact Oaklands Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at Oaklands Court at any time and there is ample parking on site. If you would like to visit outside daylight hours or over the weekend please call ahead to ensure that a member of staff is available to let you in to the home.


    Due to COVID-19 restrictions, visiting is still restricted as per Government guidelines at Oaklands Court. Please phone the home for up-to-date visiting information.


  • Parking

  • There is on site parking available.


Oaklands Court Reviews (65)

Total of 65, showing 41-60
9.2

Oaklands Court has a Review Score of 9.2 (9.233) out of 10, based on 18 reviews in the last 2 years. Over all time Oaklands Court has 65 reviews.

Overall Experience

  • 51
  • 10
  • 0
  • 0
  • 4

Date Published

65
5
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Review from June H (Respite Resident) published on 19 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following an onset of acute sciatica that led to me falling at home, a couple of visits to A&E which failed to establish the cause, I transferred from home to Oaklands Court Care Home in October 2019. From the start, I was impressed by the warm welcome which I received. The nursing and care staff were
very professional, competent and caring - this includes the cleaning, domestic and kitchen staff. I spent almost five months in Oaklands - I had a lovely room, practically furnished for someone with limited mobility, tastefully decorated and with a lovely view across the garden at the front. My daughters and their friends were able to visit me with their dogs! There was a programme of daily activities, which although I did not participate in, livened up the day for many of the residents there. I am grateful to be home again now - but I have fond memories of my stay at Oaklands and would recommend it to others needing more support and care.

Reply from Kate Russell, Head of Sales & Marketing at Oaklands Court

Thank you for such lovely words and comprehensive review, which mean so much to us to receive. Wishing you the best - Kate Russell.


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Review from S W (Wife of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had two weeks of respite care at Oaklands Court. On arrival, we were greeted at the door by very friendly staff, who made us feel very welcome. Our daughter, who lives locally, went in to visit my husband daily. She said he always had a smile on his face and said he was very happy there and
that the staff were all very kind and were looking after him well.
We would 100% recommend Oaklands.

Reply from Kate Russell, Head of Sales & Marketing at Oaklands Court

Thank you so much for taking the time to share your family's experience. Everyone at Oaklands Court will be so proud to read your kind words. Best wishes Kate


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Review from C T (Niece of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oaklands Court looked after my aunt with a very high level of care, compassion and gentleness.
Everyone was kind to her.
The level of care she received was second to none.
We're very grateful to them for all they did.

Reply from Kate Russell, Head of Sales & Marketing at Oaklands Court

Thank you for sharing your experience. We are very proud of the level of care our team provide and receiving your feedback means a lot to us all.


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Review from Mary S (Daughter of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very friendly and caring towards the residents. The nursing is impeccable and nothing is too much for any of them. The ladies in reception are very efficient and extremely helpful. The food is nutritious and very tasty. The activities programme is very varied and mind stimulating.
We are very glad that there was a room available for mum just when we needed it and the transfer from Somerset to East Sussex went without a hitch. It is so nice mum is close to me now and I can visit anytime.

Reply from Kate Russell, Head of Sales & Marketing at Oaklands Court

Thank you for taking the time to share your experience. We are deeply honoured to receive such wonderful feedback. Best wishes, Kate.


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Review from Sheila W (Wife of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If only this was a dementia care home. My husband would be here again. Very impressed by everyone.

Reply from Kate Russell, Head of Sales & Marketing at Oaklands Court

Thank you for taking the time to share your experience of Oaklands Court. It means so much to us that you would recommend us. Best wishes to you both.


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Review from Claire P (Daughter of Resident) published on 7 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear Step Dad only stayed here just under 2 weeks until he passed away. I'd cared for him at home until it became no longer possible. This place is incredible. The staff are like angels. The care that is given is second to none. The peace of mind they gave me was invaluable. The place is bright,
spotless, always smelt lovely. The staff allowed me access at all times and were incredibly kind, keeping me supplied with endless tea and toast. Not only is their care of residents outstanding, their kindness shown to relatives is outstanding. If you want peace of mind for your loved one, this is the place.

Reply from Kate Russell, Head of Sales & Marketing at Oaklands Court

Thank you so very much for your kind words and for taking the time to share your experience with us. Having shared your comments with the team at Oaklands court, I know how much it means to all staff members. Thank you again, Kate Russell


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Review from Ann K (Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Stayed in Oaklands Court for approximately 7 weeks due to a fractured wrist. Found all staff excellent.

Reply from Kate Russell, Head of Sales & Marketing at Oaklands Court

Thank you for your lovely review and comments. We are delighted that you had an excellent stay with us. We are truly blessed with our wonderful staff. I hope you will pop by in the near future for a cup of tea with us.


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Review from David R-F (Son of Resident) published on 9 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law died in Oaklands Court in February 2018 for which I submitted a review that extolled the virtues of the home. 3 months later, my mother died at Oaklands Court, which is why I am now writing another review.

Returning there after the previous experience was not a difficult decision
to make. The level of care of not only the residents but also close relations is so good because one is made to feel very much a part of the Oaklands Court family. My mother was only there for 11 days for end of life care and the staff helped my son and I through those dreadful days with compassion and professionalism that would be hard to beat. I have no hesitation in grading all aspects of Oaklands Court as excellent.


We shall never forget our Oaklands Court experience and a very big thank you to all the staff.


Reply from Kate Russell, Head of Sales & Marketing at Oaklands Court

Thank you for taking the time to leave such a heartfelt review. I shall ensure that every team remember reads your kind words, which I know shall be appreciated. Best wishes all at Oaklands Court


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Review from P S (Resident) assisted by family/friend published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I received excellent respite care. The staff were very kind and helpful.

Reply from Kate Russell, Head of Sales & Marketing at Oaklands Court

Thank you for your lovely feedback. I shall pass on your kind comments to all the staff who shall be delighted to hear how you felt about your stay with us. Many thanks Kate Russell


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Review from Marion B (Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Oaklands care staff are delightful going beyond the call of duty to ensure that the resident is both physically well cared for and given the correct professional help and encouragement when it's needed.
My stay has been comfortable with superb care and excellent meals provided by the catering
staff.

Reply from Kate Russell, Head of Sales & Marketing at Oaklands Court

Thank you so much for taking the time to leave such kind words. We are delighted that you had a comfortable stay with us! We are very grateful to have such wonderful, caring staff and I shall ensure they receive your review. Best wishes Kate Russell


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Review from Lisa H (Daughter of Resident) published on 22 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After our visit, we really felt that our mum would be happy to stay at Oaklands Court. The staff we saw were very friendly and helpful and the home was clean and didn't have any of those "home" type smells, of which mum is particularly keen to avoid.
At her medical assessment, the nurse went over all
aspects of her stay and advised us that most residents have lunch in the dining room but have breakfast in their room. This was very good as mum needed to stay active to prevent her seizing up. Mum also requested to be helped with a daily shower. She is very competent and able to do most things herself, just needing assistance with the shower and dressing. She is able to self-medicate and move about with just a stick and an arm to lean on.
The staff, she said, were really busy during her stay and she did not get her shower at all and stayed in her room for the entire 10 days. The visit from a miniature pony, however, was the highlight of her stay.
Not the "care" we expected or paid for!

Reply from Kate Russell, Marketing Manager at Oaklands Court

Thank you for taking the time to give us feedback - we take all comments seriously and welcome your feedback. This has been reviewed with the home manager as part of our quality monitoring procedure, and she is happy to be contacted if you would like to discuss this further.


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Review from Sharon W (Daughter-in-law of Resident) published on 30 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law went into this home and was very well looked after for the last 4 weeks of his life.
The home is very clean and well organised.
The room was a nice size and laid out well.
Staff were very kind and caring, even the chef came to see my father in law to see what sort of food he liked,
and they tried very hard to find him something he could eat.
Lots of activities going on each day.
I would thoroughly recommend this home, also the whole home smelled nice throughout.

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Review from Daphne P (Sister of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time, he has been at Oaklands, we are very happy with the facilities and the attention he is receiving.

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Review from Rosemary F (Respite Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had a comfortable room.
Allowed to bring my cat, greatly appreciated.
Everyone friendly and welcoming.
Some interesting activities.
I am managing in my ground floor flat but if I need care again, I shall ask if you have a vacancy for me. You already have my daughter-in-law's father happily living
with you.

Reply from Kate Russell, Marketing Manager at Oaklands Court

Thank you for your kind words. We are delighted you are managing at home and that you would consider us for future care if needed, we would love to welcome you back. Please do pop in to join us for a cup of tea, or a home cooked lunch, and a catch up if you are passing by.


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Review from Jane W (Granddaughter of Resident) published on 30 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My first visit to a care home and it was such a lovely surprise. The welcome we received at Reception (with a sign updated daily with the menu for the residents) was our first indication that this was somewhere that put people, and making them comfortable, their priority.


The care with which residents

are treated is exemplary and the facilities are spotless. My grandmother has now been resident for just a couple of months and there are engaging activities every day. Residents are treated with respect and are given a home at the point in their lives when they can no longer cope alone.


Thank you to all the staff for taking such good care of my grandmother, who is not the easiest of people and thus an even greater test of the care provided.


Reply from Kate Russell, Marketing Manager at Oaklands Court

Thank you so much for taking the time to write such a lovely review and to share the experience of your first visit to a care home. Your kind words shall be shared with all team members who will be delighted to hear your feedback. Thank you.


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Review from Wendy J (Daughter of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is never an easy decision for your loved one to go into a care home then you have to choose the "right" one. When I visited Oaklands Court Immediately knew that this was the one. The atmosphere was warm and friendly and the building light, airy and clean and the management and all the staff were
so welcoming. My father is being given the excellent care and as a visitor, I am always welcomed as part of the "Oaklands Family". The other day one of the lovely carers was completing a questionnaire for my father and asked him are you happy with your care? To which he answered "yes" then she asked, "are you happy living here"? To which he answered "yes I am happy" I think that says it all don't you!

Reply from Rebecca Hignett, Development Manager at Oaklands Court

Thank you so much Wendy for your lovely words about Oaklands! We are so thankful for our wonderful caring staff and are so glad that your father is so happy at the home.


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Review from E M R (Respite Resident) assisted by family/friend published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a very lovely home, all the staff were quite good. They did everything you asked and I didn't have to wait long. They did it straight away.

Reply from Rebecca Hignett, Development Manager at Oaklands Court

Thank you so much for your kind words. We hope you come to stay with us again soon!


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Review from Christina S (Daughter of Resident) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Oaklands Court highly enough. The staff are, without exception, kind, warm and caring. There are lots of things for mum to do and she enjoys joining in all the activities which are numerous and well organised.


The home is immaculately clean and my mother is well looked after. Nothing

is too much trouble for the staff and they are genuinely thoughtful to both residents and family alike. They treat mum with great respect and it is a great comfort for me to know she is there.

Reply from Rebecca Hignett, Development Manager at Oaklands Court

Thank you so much for your lovely words about our home and our staff - we are very lucky to have a fantastic group of people working in our home.


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Review from D P (Daughter of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The rooms are a good size and with a good size bathroom area. The home was sparkling clean and bright throughout.
The most impressive thing about Oakland's Court is the number of staff and how friendly and helpful all staff are. They genuinely seem to enjoy their work and like all the residents. They
take enormous care over details.
The food is fresh and wholesome. The setting is lovely with private courtyard garden and all security is excellent.

Reply from Maureen Taylor, Operations Director at Oaklands Court

Thank you kindly for taking the time to send a review.
As a director, I thank you and agree with your comments about the staff at Oaklands Court. We consider ourselves blessed to have such excellent, compassionate and loyal staff .... indeed they are our greatest asset.


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Review from Char F (Daughter of Resident) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was very happy living here. She loved all aspects of life from breakfast through to supper (enjoying the lovely tempting food that was on offer) the staff are absolutely superb and always willing to go the extra mile to help. Attending activities when she was able, enjoying them all, often talking
about what she had done. There was no pressure for her to do anything she did not want to.

Reply from Rebecca Hignett, Associate Manager at Oaklands Court

Thank you so much for your kind words, we are so happy that your mum enjoyed staying with us.


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Current Review Score: 9.2 (9.233)

Overview of Review Score

The Review Score of 9.2 (9.233) out of 10 for Oaklands Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.233 for Oaklands Court is calculated as follows: ( (125 Excellents x 5) + (46 Goods x 4) + (19 Satisfactorys x 3) + (3 Poors x 2) + (17 Very Poors x 1) ) ÷ 210 Ratings = 4.233

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oaklands Court is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (4)

Jeannette

Jeannette Hastings

Job Title: Registered Nurse

Joined: 2013

Jeanette started nursing over 40 years ago as a sick children's nurse in Brighton, before moving to Crawley.


She then became an agency nurse working mainly with adults and then became involved with the actual running of the agency. Later, Jeanette formed her own agency company which she ran for 10 years, before returning to her first love of nursing by joining Oaklands Court in 2013.


Jeanette's hobbies include rugby, singing in her local choir, painting and walking the dog.


Jeanette heads up our team of highly qualified and experienced registered nurses who bring a vast wealth of knowledge and expertise to the whole team, resulting in the best care for residents possible. They also work closely with other professionals such as the tissue viability nurses, speech and language therapy teams, falls teams and other multi-disciplinary professionals to ensure the best quality of life and health for all.


Paula

Paula Leighton

Job Title: Activities Co-ordinator

Joined: 2006

Paula has been an integral part of the Chanctonbury team for 15 years now, as activities co-ordinator initially at Alfriston Court and now at Oaklands Court. She has a huge amount of experience in creating activities which are fun and engaging for all our residents and she says she gains an enormous amount of pleasure from seeing our residents happy.


In 2018 Paula was shortlisted in the Care Home Worker of the Year awards and placed in the final three nominees. Operations Director Sandy Atkins celebrated Paula for her dedication and commitment and for simply being a “joyous individual”.


Paula is adamant that she and her team, encompassing Richard and Amy who joined in 2020, make time for every single resident. “Every person has different needs and we make absolutely sure that, by the end of the day, every one of our residents has done some kind of activity,” she says.


Jo

Jo Wilmshurst

Job Title: Home Manager

Joined: 2006

Jo has worked at Oaklands Court Nursing Home since 2006 as one of our dedicated Registered Nurses. Jo has worked her way up to being our Home manager, she knows the running of the home and is still hands-on with caring for the residents and their relatives.


Jo always puts her staff and residents first in any decisions that need to be made.


Serena

Serena Weston

Job Title: Home Administrator

Joined: 2015

Serena has worked in care for over 27 years in total starting her career in childcare, then working her way to adults with severe challenging behaviours and learning difficulties.


Serena started working at Oaklands Court Nursing Home in 2015.


Serena started her position as a carer working night shifts, then made her way onto day shifts. Serena worked her way up to one of our dedicated Team Leaders running shifts and ensuring support was given to all staff to fulfil their job roles and ensure that all residents are well cared for.
Serena then filled in as the home receptionist at the weekends while also working the floor as a team leader during the week.


When the position of full-time receptionist came up Serena jumped at the opportunity to fill the role and meet and greet all that come through the door, and always being there to offer help and assistance to everyone.


Serena has now worked her way to being our Home Administrator ensuring that the home is in compliance with all regulations and working hand in hand with the Home Manager to ensure that Oaklands Court runs smoothly and that all our Oaklands Family are cared for and supported