Oaklands Court

Vines Cross Road, Horam, Heathfield TN21 0HD
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9.2 65 Reviews
  • Oaklands Court, Heathfield
Purpose-built in the Sussex style and well-respected throughout the surrounding community as a trusted constant in care, Oaklands Court provides a wonderfully comfortable lifestyle for its residents. Whether you are active or prefer a more sedentary lifestyle, this Chanctonbury residential care and nursing care home offers not only a convenient village location, but village shops and cafés within a five-minute walk and in close proximity to the famous Cuckoo Trail.

With its greatly valued care colleagues and a philosophy of providing amazing care, Oaklands Court delivers modern comfortable and well-appointed rooms with en suites that can be personalised to your own tastes, together with professional bespoke nursing care, if and when it is needed. All this is in addition to a highly envied culture of wellbeing and happiness throughout the home.

- Visitors are welcome at all times
- Patio gardens
- Bright dining room
- Top-quality cuisine
- Two lounges
- Two lifts
- Four assisted bathrooms
- Garden conservatory
- Social and recreational activities
- Friends of Oaklands support
- Renovation programme
- Healthy nutrition plan

Show Oaklands Court on the Map

Care Provided by Oaklands Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jo Wilmshurst (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Oaklands Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,235
    • Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,400

  • Oaklands Court’s fees start from £1235 per week for residential and £1400 per week for nursing care.
    Nursing care is not inclusive of Funded Nursing Care (FNC).
    FNC is provided by the NHS to nursing homes to support the provision of nursing care by a registered nurse for those assessed as eligible.
  • (these prices are only a guideline, please contact Oaklands Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at Oaklands Court at any time and there is ample parking on site. If you would like to visit outside daylight hours or over the weekend please call ahead to ensure that a member of staff is available to let you in to the home.


    Due to COVID-19 restrictions, visiting is still restricted as per Government guidelines at Oaklands Court. Please phone the home for up-to-date visiting information.


  • Parking

  • There is on site parking available.


Oaklands Court Reviews (65)

Total of 65, showing 61-65
9.2

Oaklands Court has a Review Score of 9.2 (9.233) out of 10, based on 18 reviews in the last 2 years. Over all time Oaklands Court has 65 reviews.

Overall Experience

  • 51
  • 10
  • 0
  • 0
  • 4

Date Published

65
5
9
18
47

Review from Janice B (Daughter of Resident) published on 11 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum was only at Oaklands nursing Home for four months but in that time I cannot thank the staff enough for looking after her. They were so kind especially when we knew mum did not have long to live. Dementia is a terrible disease but the staff showed such kindness. Thank you all.

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Review from Julie L (Daughter of Resident) published on 29 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was moved to Oaklands from Eastbourne Hospital for End-of -life Care.
As a family could not be more satisfied by the care and kindness she received. Nothing was too much trouble and the staff always found the time to discuss my mothers care and any concerns we had. We were unable to care
for her at home because of her nursing needs, but Oaklands provided the next best thing.
We cannot thank the staff enough.

Reply from Maureen Taylor, Operational Director at Oaklands Court

Thank you kindly J.
I am so pleased we had a bed available for Mum at this special time.


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Review from Margaret C (Daughter of Resident) published on 26 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care home for 5 years and whilst able to she joined in with all the activities and thoroughly enjoyed herself. She is now frail, 102 and stays in her room (her choice) but the nursing care she gets is kind and appropriate to her needs. I find the home a very friendly place
and someone is always available to speak to when I have even the smallest concern. The staff certainly do their very best.

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Review from Linda F (Daughter of Resident) published on 13 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home provides a caring homely environment with the residents being treated as individuals. There is always a calm and relaxing atmosphere in the home with friendly helpful staff.

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Review from James C (Son of Resident) published on 16 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was moved to Oaklands when her previous nursing home was closing down. The moment I walked into Oaklands I knew it was the new home for my mother. There is a lovely day room opening onto a conservatory and courtyard garden. Oaklands only had one room available a good sign of course. Mother
had Alzheimer's and has died recently. The care she received was superb and I knew she was content. On every visit we were always made welcome and were well looked after. Over the last two days of my mothers life, I saw the care first hand and the care for my mother and me at the end of her life was as good as one could possibly ask for. I am hugely grateful to Oaklands for everything that they did form my mother and for us as a family.

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Current Review Score: 9.2 (9.233)

Overview of Review Score

The Review Score of 9.2 (9.233) out of 10 for Oaklands Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.233 for Oaklands Court is calculated as follows: ( (125 Excellents x 5) + (46 Goods x 4) + (19 Satisfactorys x 3) + (3 Poors x 2) + (17 Very Poors x 1) ) ÷ 210 Ratings = 4.233

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oaklands Court is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Care home of the year ( South ) Caring UK awards

Recipient: Oaklands Court

Date: Thursday 06 Dec 2018 More details

East Sussex Women in Business Awards

Recipient: Chanctonbury Healthcare Ltd

Date: Friday 20 Jul 2018 More details

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Meet the Team (4)

Jeannette

Jeannette Hastings

Job Title: Registered Nurse

Joined: 2013

Jeanette started nursing over 40 years ago as a sick children's nurse in Brighton, before moving to Crawley.


She then became an agency nurse working mainly with adults and then became involved with the actual running of the agency. Later, Jeanette formed her own agency company which she ran for 10 years, before returning to her first love of nursing by joining Oaklands Court in 2013.


Jeanette's hobbies include rugby, singing in her local choir, painting and walking the dog.


Jeanette heads up our team of highly qualified and experienced registered nurses who bring a vast wealth of knowledge and expertise to the whole team, resulting in the best care for residents possible. They also work closely with other professionals such as the tissue viability nurses, speech and language therapy teams, falls teams and other multi-disciplinary professionals to ensure the best quality of life and health for all.


Paula

Paula Leighton

Job Title: Activities Co-ordinator

Joined: 2006

Paula has been an integral part of the Chanctonbury team for 15 years now, as activities co-ordinator initially at Alfriston Court and now at Oaklands Court. She has a huge amount of experience in creating activities which are fun and engaging for all our residents and she says she gains an enormous amount of pleasure from seeing our residents happy.


In 2018 Paula was shortlisted in the Care Home Worker of the Year awards and placed in the final three nominees. Operations Director Sandy Atkins celebrated Paula for her dedication and commitment and for simply being a “joyous individual”.


Paula is adamant that she and her team, encompassing Richard and Amy who joined in 2020, make time for every single resident. “Every person has different needs and we make absolutely sure that, by the end of the day, every one of our residents has done some kind of activity,” she says.


Jo

Jo Wilmshurst

Job Title: Home Manager

Joined: 2006

Jo has worked at Oaklands Court Nursing Home since 2006 as one of our dedicated Registered Nurses. Jo has worked her way up to being our Home manager, she knows the running of the home and is still hands-on with caring for the residents and their relatives.


Jo always puts her staff and residents first in any decisions that need to be made.


Serena

Serena Weston

Job Title: Home Administrator

Joined: 2015

Serena has worked in care for over 27 years in total starting her career in childcare, then working her way to adults with severe challenging behaviours and learning difficulties.


Serena started working at Oaklands Court Nursing Home in 2015.


Serena started her position as a carer working night shifts, then made her way onto day shifts. Serena worked her way up to one of our dedicated Team Leaders running shifts and ensuring support was given to all staff to fulfil their job roles and ensure that all residents are well cared for.
Serena then filled in as the home receptionist at the weekends while also working the floor as a team leader during the week.


When the position of full-time receptionist came up Serena jumped at the opportunity to fill the role and meet and greet all that come through the door, and always being there to offer help and assistance to everyone.


Serena has now worked her way to being our Home Administrator ensuring that the home is in compliance with all regulations and working hand in hand with the Home Manager to ensure that Oaklands Court runs smoothly and that all our Oaklands Family are cared for and supported