The Polegate Care Home

Blackpath, Polegate BN26 5AP
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9.4 109 Reviews
  • The Polegate Care Home, Polegate
Located in the pleasant market town of Polegate, just on the outskirts of Eastbourne, The Polegate Care Home offers nursing care to older.

Recently undergoing a substantial refurbishment, The Polegate has benefitted from transformed communal areas including dining rooms, lounges/day rooms, a reception area, bathrooms and corridors. The home also boasts a range of onsite facilities for residents to enjoy, including a hair salon, quiet room and a beautiful landscaped garden and patio, which serves as the perfect spot to spend time with friends and family.

Priding themselves on providing person-centred and sensitive care, the team place respect, dignity and independence at the heart of their practice. They are there to support residents to live life the way they choose, empowered to make independent choices regarding their care and the way they spend each day.

In addition to the range of activities available in the home, residents are also encouraged to take an active role in the Polegate community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, there is always something going on at The Polegate.

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Care Provided by The Polegate Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Debra McDonald (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

The Polegate Care Home Reviews (109)

Total of 109, showing 1-20
9.4

The Polegate Care Home has a Review Score of 9.4 (9.410) out of 10, based on 16 reviews in the last 2 years. Over all time The Polegate Care Home has 109 reviews.

Overall Experience

  • 71
  • 31
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Date Published

109
5
9
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93

Review from G L (Son of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care and attention to the job in hand.. All staff, from management down are caring and kind.. Would most definitely recommend The Polegate to anyone in need of care.

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Review from G W (Wife of Resident) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all the staff to be very pleasant and kind, caring and helpful. Always willing to help and look after their patients. Since my husband has been in the home he has settled well and feels very comfortable. This makes me feel very happy and pleasant. When the situation arises for a family
member to go into a home it is a worry. I feel quite confident they are doing their best for him and all their patients.

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Review from J P (Wife of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has always been very well looked after with care and dignity. The staff and management are all very supportive, helpful and compassionate. I feel very fortunate to have found a care home as good as Polegate where I know my husband is being well looked after.

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Review from Lynne B (Daughter of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very worried about Mum going into a care home but we had no choice. We chose The Polegate because it was close to us. I really didn't need to worry because Mum said to me that it was the best thing she's done to go there. She loves the staff, she says they are wonderful and so kind. The only thing
she misses is having shepherd's pie, it's her favourite and it's not on the menu. All I can say is a big thank you, my mum is happy.

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Review from S B (Wife of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely welcome when you sign in. Staff all lovely working under such difficult circumstances. We are made to feel very welcome as visitors. The residents generally all seem happy and have good interaction with the staff.

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Review from B C (Resident) assisted by family/friend published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good home. Food sometimes a bit spicy. My wife is welcome to lunch with me every day. Staff are lovely.

Reply from Clare Sheehan, Careline Advisor at The Polegate Care Home

Thank you for your lovely review, we value and appreciate all feedback as this helps us to make improvements where required. We are currently in the process of reviewing our menus, to ensure everyone's tastes are catered for. If you have any concerns or wish to discuss your preferences, please do not hesitate to speak with the Home directly.


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Review from G M (Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose this care home because of its high reputation and integrity locally. I am not disappointed. I hope to spend the remainder of my life here, such is the quality of care experienced. I enjoy the multi-cultural atmosphere, the quietness and the politeness. None intrusive and humane, what more could
one ask after a rich and fulfilling life.

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Review from Andrew H (Friend of Resident) assisted by family/friend published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I think the residents need more individual attention. Used dishes left from meals need to be cleared away and not left cluttering the dining room and resident's rooms. Management needs to be more hands-on! The meeting and greeting is very good.

Reply from Clare Sheehan, Careline Advisor at The Polegate Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We apologise you found the dining areas untidy; we are working with the kitchen team to improve this area. Please be assured we seek to always provide the highest standard of person-centred care, and as the home manager operates an open-door policy if you wish to discuss any specific issues, you would be very welcome.


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Review from Maureen S (Friend of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner and I visit on a weekly basis and have always found the staff welcoming, friendly and caring. The residents seem to be happy, comfortable and well cared for. Activities are plenty and well attended and enjoyed by residents and visitors.

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Review from J B (Daughter of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had to make a hard decision to go into care.
My sister and our husbands took her to see Polegate Care Home. On receiving us they were excellent, my mother is wheelchair-bound, one member of staff in particular and the gentleman who greeted us spoke to my mother the whole time, not talking
over her, he sold it to her.

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Review from Robin E (Son of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent eight weeks at the home before he died. Overall, my family were very satisfied with the care Dad received. The home has a strong management team and had its own permanent staff whilst, inevitably, there were a small number of staff who were less engaged, the majority were appropriately
caring and some were truly exceptional. The support staff were kind and considerate and the food was very good (variety and quality). The activity team were enthusiastic and thoughtful. The one area I would encourage the home to improve is their internal communication because on too many occasions this did not work effectively. In summary, I would have no hesitation in encouraging another family member to live there.

Reply from Julie Caygill, Hospital Liaison Team Administrator at The Polegate Care Home

Thank you for your review, we value all feedback as this helps to improve our service where required. We appreciate your kind and positive comments and that overall, you were satisfied with the care provided. We are sorry you felt a small number of staff were less engaged and we put a plan in place to buddy up those colleagues which have shown good results. We also identified ways to communicate better and the newly introduced system is working well and includes three team briefings a day. Should you wish to discuss anything further, please do not hesitate to reach out, the home manager would be happy to meet with you.


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Review from Dawn W (Daughter of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has received exceptional care from the day he became a resident. Nothing has been too much trouble for the staff. All the family members have been made to feel welcome at any time. Every member of staff always has a smile on their face no matter how busy they are. The food is amazing, and
cleanliness is of a very high standard. I highly recommend The Pilegate Care Home.

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Review from Kate E (Daughter of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into the home on 8/12/23 after making a very difficult decision to move into full-time care. The decision was highly emotive and difficult as we only wanted the best for our mum. My mum felt at home in just a few hours. The staff are so attentive, compassionate and so very kind. Nothing
is too much trouble. Our questions were answered. The food is of high quality and choices are offered. I can not express my thanks enough to every member of staff for giving my mother the attention and support and as a family knowing she is safe and loved by her new home.

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Review from G G (Resident) assisted by family/friend published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my experience, the staff are friendly and respectful and do their best to keep the residents occupied. My food is minced so I cannot comment accurately on the menu. The staff are good at getting to understand my personality and recognise when I want time to myself.

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Review from Roberta R (Respite Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my stay at The Polegate Care Home I received nothing by kindness from all the staff. I feel now that I have made many friends and will remember them all fondly. Call bells were answered promptly and treatment was given very professionally.

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Review from Stephen R (Respite Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I didn't want to go into a care home but I am glad I did. I was given a warm welcome by the manager and met many of the staff. I felt a good atmosphere. The staff were all wonderful to me and I felt very much at home. The staff came to see me every morning which I found professional. I only wish my
room had a shower and that it didn't look like a hospital room but with everything my stay was good.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at The Polegate Care Home

Thank you so much for the lovely feedback. We are so pleased that your stay with us was a good experience. We are sorry that the room doesn’t have a shower and we are currently working on the rooms so that they are more personalised and welcoming.


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Review from T S (Son of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has come on leaps and bounds under the direction of the current manager. My dad has settled well and tells me how kind and caring the staff are. Thank you for helping a much-loved father settle so well.

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Review from P T (Husband of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a lovely time celebrating Christmas with my wife at the home, I was also able to go to the pantomime where a wonderful buffet tea was put on for everyone afterwards and the staff all got involved in the spirit of the afternoon.
Christmas dinner was splendid, with so much variety and tasty food,
I even stayed for tea as well.
All of the residents were given a special present chosen just for them which was so thoughtful and the home has such a warm and friendly atmosphere with caring staff, even the agency ones are so good with everyone.

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Review from Michelle (Chelly) T (Daughter of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father stayed here from June to August as a respite resident due to my mother having had a hip replacement. I always found the staff very pleasant and extremely helpful, they would always answer any questions I may have had and if someone didn't know the answer, they would always go and find out.
In my dad's final week of being there, he suddenly became very unwell and unfortunately passed away in hospital but the care again that the staff took and the urgency in getting an ambulance was first-class service and in letting us know what had happened and even when I went to pick dad's bit's up from the home, again the staff were first class. Would 100% recommend this care home to everybody, as a family we were extremely impressed.

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Review from Simon C (Son of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the team at The Polegate Care Home enough for the support and kindness they gave my father in their care and my mum and family during visits. Truly professional and well-dedicated staff that went above and beyond their duties. Many thanks.

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Current Review Score: 9.4 (9.410)

Overview of Review Score

The Review Score of 9.4 (9.410) out of 10 for The Polegate Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.410 for The Polegate Care Home is calculated as follows: ( (100 Excellents x 5) + (67 Goods x 4) + (19 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 188 Ratings = 4.41

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Polegate Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Frequently Asked Questions about The Polegate Care Home

What types of Care is The Polegate Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Polegate Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does The Polegate Care Home have?

There are 44 Single Rooms.

What are the Facilities & Services at The Polegate Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Polegate Care Home to the centre of Polegate?

0.2 mile(s) as the crow flies, distance by road may be significantly further.