The Polegate Care Home

Blackpath, Polegate BN26 5AP
Submit a Review
9.4 109 Reviews
  • The Polegate Care Home, Polegate
Located in the pleasant market town of Polegate, just on the outskirts of Eastbourne, The Polegate Care Home offers nursing care to older.

Recently undergoing a substantial refurbishment, The Polegate has benefitted from transformed communal areas including dining rooms, lounges/day rooms, a reception area, bathrooms and corridors. The home also boasts a range of onsite facilities for residents to enjoy, including a hair salon, quiet room and a beautiful landscaped garden and patio, which serves as the perfect spot to spend time with friends and family.

Priding themselves on providing person-centred and sensitive care, the team place respect, dignity and independence at the heart of their practice. They are there to support residents to live life the way they choose, empowered to make independent choices regarding their care and the way they spend each day.

In addition to the range of activities available in the home, residents are also encouraged to take an active role in the Polegate community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, there is always something going on at The Polegate.

Show The Polegate Care Home on the Map

Care Provided by The Polegate Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Debra McDonald (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

The Polegate Care Home Reviews (109)

Total of 109, showing 41-60
9.4

The Polegate Care Home has a Review Score of 9.4 (9.410) out of 10, based on 16 reviews in the last 2 years. Over all time The Polegate Care Home has 109 reviews.

Overall Experience

  • 71
  • 31
  • 6
  • 1
  • 0

Date Published

109
5
9
16
93

Review from Sandra R (Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff were extremely kind and helpful during my 10-week stay with a non-weight bearing lower leg fracture. I was taught to do many exercises which were of great help and I am still doing them now I am home in order to regain my strength. So now all I can say is "thank you".

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Veronica L (Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely well cared for all the time I have been here. The kindness has been wonderful. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V B (Son of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home does not generally take residents with dementia but gave a caring and attentive approach to understanding the needs of my mum. The staff soon learnt Mum's likes and dislikes and I can only highly praise their efforts.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David C (Son of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having used The Polegate Care Home in the past for my mother and father-in-law who were very happy there when my mother needed to go for nursing care and we were told there was one room free we jumped at the offer and in the short time mym has been there, we have been very impressed with everything
from care, dignity, kindness and a happy, helpful. Staff and management.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E P (Respite Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first time and I am very pleased.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with my care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care and treatment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Wife of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They looked after my husband very well. I was impressed with the kindness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M J (Son of Resident) published on 24 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I’ve been meaning to write this for a while now. I had to make the decision for my mother to have permanent care. She had a fall and was sent for respite to this home. Well, she loves it and decided she wanted to stay! The process was made easier by the effective and swift management. Mother is happy
and content which is what matters. I don’t get down much, but when I do, mother always looks well and I see the same friendly staff always with a smile.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Matt B (Son of Resident) published on 7 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don’t know where to start. My poor dad was recently diagnosed as terminal, as much as my mother has tried to cope she couldn’t. We were faced with a care home and dreaded it. Everything seemed nice and everyone friendly, but I was very sceptIcal. After a week I visited dad and all I can say is WOW!!
What a difference. He looked a little better and was certainly smiling. We know that our time with dad is limited but this care home, thanks to the amazing staff from the manager to the superb housekeeper are making this time one full of nice memories. They keep us up to date and are honest with us. Dad seems happy and mum looks better for him being happy. I highly recommend Polegate Nursing home if you’re looking for a good caring home for your loved one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Melanie H (Daughter of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were faced with the awful task of finding care for our dad recently. We visited several homes but The Polegate shone out for us. The staff are very welcoming and friendly. Dad reports the food is super! The home is clean and odour free. I am glad my dad is here and gets the support he needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Terry B (Son of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is amazing. The difference in my father in the short space of time he has been there is phenomenal.


If you're thinking of a care home - this is the one!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David M (Son of Resident) published on 4 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother appears settled and looks better than I’ve seen her in months. Staff seem friendly and caring. Manager is visible and approachable. Room is not the biggest but adequate. Good selection on menu.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janie E (Daughter of Resident) published on 4 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mummy has been here for 4 months now and absolutely loves it here. She has good company, good food and is safe. I enjoy my visits, and mummy enjoys the trips out. I gather from a phone call this evening, she went to the beach for fish and chips today! Thank you Polegate Nursing Centre you are all stars.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shirley P (Friend of Resident) published on 26 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend here once or twice per week. It’s a lovely little home. The staff are bright and friendly. Nothing seems too much trouble. My friend is doing very well in his recovery. Would highly recommend!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Daughter of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the care home and kind and considerate.
They have always looked after mum well.
In particular, they were willing to host a party for my parent's diamond wedding anniversary.
My dad paid for it but they prepared it. Marvellous, thoughtful, kind and just the right atmosphere.
We are truly
grateful that the family could get together to all celebrate their marriage anniversary.
Many thanks to everyone concerned.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew J (Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with all staff and care provided. Kindness and help is readily available from all members of staff without prejudice. A very sociable group of people. All perfect for hopefully a full recovery.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Son of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home. Mother very happy.
Lovely, friendly and helpful staff.
Highly recommended.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Geoff P (Husband of Resident) published on 11 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife spent some time at this nursing home following a short spell in hospital with multiple illnesses. When we arrived things were not quite as we expected. I went and spoke with the home's Manager who instantly had these errors corrected. However, I still went home with worries. I visited the next
day and couldn’t believe how well my wife looked. The amazing carers had helped her have a shower and get her hair done. I had lunch with her which was scrumptious. Originally we expected my wife to be there for 6-8 weeks. However, because of the outstanding care she received she was able to come home within 3 weeks!! I have never been more grateful, The Polegate made what was a very distressing time turn into a pleasurable experience for both of us. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H R (Resident) published on 7 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do I start? I was apprehensive about staying in a care home as I don’t class myself as elderly! However, I was faced with having to, following an accident. I have to say after some initial teething problems (which were resolved straight away!) I thoroughly enjoyed my stay here. The food was outstanding.
The Chef not only had skills he also had a sense of humour making meal times superb! The care staff go above and beyond day after day. My room was cleaned daily, I always had fresh towels and sheets. The manager visited me on my first day and throughout my stay. The receptionists are a fab bunch. There is always a friendly face who is willing to help or just have a chat. I would highly recommend this home to anyone looking for good care, in brilliant surroundings! I may come back soon just for a holiday!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.4 (9.410)

Overview of Review Score

The Review Score of 9.4 (9.410) out of 10 for The Polegate Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.410 for The Polegate Care Home is calculated as follows: ( (100 Excellents x 5) + (67 Goods x 4) + (19 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 188 Ratings = 4.41

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Polegate Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet