The Polegate Care Home

Blackpath, Polegate BN26 5AP
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9.4 109 Reviews
  • The Polegate Care Home, Polegate
Located in the pleasant market town of Polegate, just on the outskirts of Eastbourne, The Polegate Care Home offers nursing care to older.

Recently undergoing a substantial refurbishment, The Polegate has benefitted from transformed communal areas including dining rooms, lounges/day rooms, a reception area, bathrooms and corridors. The home also boasts a range of onsite facilities for residents to enjoy, including a hair salon, quiet room and a beautiful landscaped garden and patio, which serves as the perfect spot to spend time with friends and family.

Priding themselves on providing person-centred and sensitive care, the team place respect, dignity and independence at the heart of their practice. They are there to support residents to live life the way they choose, empowered to make independent choices regarding their care and the way they spend each day.

In addition to the range of activities available in the home, residents are also encouraged to take an active role in the Polegate community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, there is always something going on at The Polegate.

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Care Provided by The Polegate Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Debra McDonald (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

The Polegate Care Home Reviews (109)

Total of 109, showing 61-80
9.4

The Polegate Care Home has a Review Score of 9.4 (9.410) out of 10, based on 16 reviews in the last 2 years. Over all time The Polegate Care Home has 109 reviews.

Overall Experience

  • 71
  • 31
  • 6
  • 1
  • 0

Date Published

109
5
9
16
93

Review from Georgina C (Daughter of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the Polegate Care Home since January 2017. The staff have been very caring and attentive towards my mother and the meals here are excellent which she enjoys.
Everyone is very friendly here and I would highly recommend this great care home to anyone.

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Review from Norman B (Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff really lovely.
I like the carers.

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Review from Barbara S (Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I like the food.

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Review from Tina L (Daughter of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into this nursing home after an extremely long illness and was also very frail.
The carers and nurses have taken care of her so well that she improved vastly within two weeks of staying here.
The food is freshly cooked with plenty of meat, fruit and vegetables and wonderful desserts.
It is also spotlessly clean here.
I'm so glad I chose this place. After looking at several others I was losing the will to live. I can't praise it enough.

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Review from Rosie D (Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy here in The Polegate.

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Review from Valerie B (Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I receive.

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Review from Pat K (Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very happy with the lovely staff. Every service is good. I have been very happy here.

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Review from Deniel B (Son of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I sleep with ease knowing that my Mother receives an excellent level of care.

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Review from Lydia P (Daughter of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Been visiting my Mother for a month now, everyone has been so friendly and helpful. My Mum is so happy here, they take her out, play games and make sure she has a wash and food every day.

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Review from Murial B (Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff.

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Review from Iris M (Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with my care I receive, I enjoy the activities.

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Review from Diana S (Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice home and staff.

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Review from Therese P (Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've not been here long but am very happy here, the carers are friendly and always there to help, there are activities to do and they take me out.

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Review from W I (Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home, carers and food are very good and there is always a variety of menus.

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Review from Mary C (Daughter of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and treatment my Mother has. The food is very good and varied. Staff are pleasant, the care staff all do a sterling job, always pleasant and nothing too much trouble. Feels like a 'home' when you visit.

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Review from Barry B (Brother of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home! Staff are fabulous! Food is great!. Will be recommending to others.

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Review from Sonia H (Niece of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I often hear bad things about care homes and was very worried about having to find one for my aunt. The manager and the team at The Polegate Care Home completely erased these fears from the moment you walk into the home it's just lovely.
The staff are very kind and caring. Nothing is too much trouble.
There is always something going on for the resident to do. Aunty reports the food is good. So grateful we found this amazing home.

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Review from S K (Son of Resident) published on 21 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank The Polegate enough for all of the care and support they have given both myself and my mother. This year has already proved to be a difficult one but, with the help of the team at The Polegate things are a lot easier now that I know my mother is safe and well cared for.
She loves it
at The Polegate and has formed good relationships with the wonderful staff and other patients.
I had lunch with mother last week and was blown away by the delicious food and the fantastic service. All for £2.50. Bargain!!!


Thank you again from the bottom of my heart Polegate!!!


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Review from Martin T (Son of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On my first visit, I was very surprised that I was able to walk into the care home without anybody approaching me. The entrance doors were unlocked, so in my opinion, security was very poor. The staff seemed very polite and I felt assured that my Mother was in good hands.

Reply from Clare Sheehan, Careline Advisor at The Polegate Care Home

Thank you for your feedback. I am pleased to hear that the staff you met were polite and caring and that the surroundings were in good condition. I have passed your compliments onto the team.


Regarding the front door, we have taken action to address this as soon as I read your comments. We have now ensured that the door is locked from 5 pm and that visitors can only access via the doorbell where they will then be escorted by a staff member to their relative.


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Review from S T (Daughter-in-law of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It seems like a comfortable environment and the staff were very polite. When we asked for the mattress to be changed the staff were very efficient and it was done within 20 minutes. On one occasion, my husband and I visited on a Thursday evening at 8.20pm and I wasn't very impressed with the security
at the reception as the front entrance was open and accessible for anybody to enter as no one was at the desk.

Reply from Clare Sheehan, Careline Advisor at The Polegate Care Home

Thank you for your feedback, having considered your concerns we have had a review of our security measures and as such have made the following changes:-


Reception staff now man the front doors from 9 am to 5 pm. Outside of these times, the front doors are locked with entry being gained by ringing the bell. We have also changed all external door codes and have a system of changing these codes on a regular basis.


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Current Review Score: 9.4 (9.410)

Overview of Review Score

The Review Score of 9.4 (9.410) out of 10 for The Polegate Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.410 for The Polegate Care Home is calculated as follows: ( (100 Excellents x 5) + (67 Goods x 4) + (19 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 188 Ratings = 4.41

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Polegate Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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