The Polegate Care Home

Blackpath, Polegate BN26 5AP
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9.4 109 Reviews
  • The Polegate Care Home, Polegate
Located in the pleasant market town of Polegate, just on the outskirts of Eastbourne, The Polegate Care Home offers nursing care to older.

Recently undergoing a substantial refurbishment, The Polegate has benefitted from transformed communal areas including dining rooms, lounges/day rooms, a reception area, bathrooms and corridors. The home also boasts a range of onsite facilities for residents to enjoy, including a hair salon, quiet room and a beautiful landscaped garden and patio, which serves as the perfect spot to spend time with friends and family.

Priding themselves on providing person-centred and sensitive care, the team place respect, dignity and independence at the heart of their practice. They are there to support residents to live life the way they choose, empowered to make independent choices regarding their care and the way they spend each day.

In addition to the range of activities available in the home, residents are also encouraged to take an active role in the Polegate community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, there is always something going on at The Polegate.

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Care Provided by The Polegate Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Debra McDonald (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

The Polegate Care Home Reviews (109)

Total of 109, showing 101-109
9.4

The Polegate Care Home has a Review Score of 9.4 (9.410) out of 10, based on 16 reviews in the last 2 years. Over all time The Polegate Care Home has 109 reviews.

Overall Experience

  • 71
  • 31
  • 6
  • 1
  • 0

Date Published

109
5
9
16
93

Review from F M (Friend of Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst general care - washing, dressing, medication, room cleaning- are fine, it's the small things that are missed- like providing a plastic cup with handles, not a nearby glass beaker for water. Ensuring the over bed table is in the right position and the things on it are within reach. Correct eating
utensils, ensuring the patient is upright enough (in bed) to eat it properly/comfortably.

Reply from Jayne Duck, Customer Services Administrator at The Polegate Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Rosalyn K (Daughter of Resident) published on 11 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely nursing home very clean and well laid out. All staff are very kind and caring and efficient, catering to residents individuals needs as much as possible e.g. washing and dressing times, bed times etc. The food menu is first class, tempting residents with their favourite food and treats. My
elderly mother has swallowing difficulties so food was designed to help her and it looks appetising not just a slop on a plate. GP services are requested promptly and GP attendance is good.

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Review from R W (Son-in-law of Resident) published on 11 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother/mother-in-law came to the Polegate Nursing Centre almost four years ago for end of life care. However, due to the first class care and kindness of the hard working staff we were able to enjoy almost four more years of our mums amazing life. The fact that we were able to take her out every
Saturday afternoon up until the age of 98 was amazing. And due in no small part to the care and kindness shown by all staff at the centre.

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Review from Rita T (Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I fractured my femur in April, left in November. I cannot speak too highly of the care I received from all the staff and management. They encouraged me every step of the way from the hoist, to standing, to eventually leaving, walking out with sticks. In fact I miss everyone since I have been home.

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Review from Derek L (Friend of Resident) published on 3 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been in the Bupa Polegate nursing home for the last 7 months and has always been treated with care and compassion. On the rare occasion that somethings has gone wrong it is sorted out immediately.

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Review from Shirley T (Wife of Resident) published on 3 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My personal opinion of the time my husband spent in this home was very delightful. The attention myself and my husband received from all the staff was excellent, highly recommended.

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Review from Daphne B (Daughter of Resident) published on 3 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only in the home for 2 weeks before going into hospital but she was treated with dignity and care for her physical disabilities at all times. She had not wanted to go into a nursing home but said that everyone was lovely to her and was as happy as she could be in spite of he fact that
her health was failing quite rapidly. Our only negative comment relates to the unpleasant smell in the room from the carpet and bathroom which I was told was the result of a toilet leak. Perhaps the flooring should have been renewed. Otherwise I can't praise the staff and management enough.

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Review from Alan F (Husband of Resident) published on 3 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have not assessed "value for money" as I have no similar experience but it is probably very acceptable.

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Review from Marie B (Granddaughter of Resident) published on 27 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family are very happy with the level of care my nan receives. The staff are very friendly and answer questions promptly. Home is clean, bright and tidy. Food is delicious with a varied menu daily. Wide range of activities for the residents which helps interact overall very happy with the home.

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Current Review Score: 9.4 (9.410)

Overview of Review Score

The Review Score of 9.4 (9.410) out of 10 for The Polegate Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.410 for The Polegate Care Home is calculated as follows: ( (100 Excellents x 5) + (67 Goods x 4) + (19 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 188 Ratings = 4.41

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Polegate Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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