Mulberry House - Specialist Residential & Nursing Care
7 Hollington Park Road,
St Leonards-on-Sea
TN38 0SE
Fees are dependent on care needs assessment
Mulberry House - Specialist Residential & Nursing Care has a Review Score of 9.0 (9.003) out of 10, based on 7 reviews in the last 2 years. Over all time Mulberry House - Specialist Residential & Nursing Care has 43 reviews.
Review from Sheridan M (Daughter of Resident) published on 6 November 2018
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Overall Experience
4.0 out of 5
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Review from Julie T (Daughter of Resident) published on 25 July 2018
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Overall Experience
3.0 out of 5
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Review from K J (Daughter of Resident) published on 21 November 2017
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Overall Experience
5.0 out of 5
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Review from Paul W (Son of Resident) published on 21 November 2017
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Overall Experience
5.0 out of 5
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Review from Patrick G (Brother of Resident) published on 21 April 2017
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Overall Experience
5.0 out of 5
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Review from C B (Daughter of Resident) published on 21 April 2017
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Overall Experience
5.0 out of 5
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Review from M C (Daughter of Resident) published on 20 April 2017
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Overall Experience
4.0 out of 5
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Review from J B (Wife of Resident) published on 20 April 2017
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Overall Experience
5.0 out of 5
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Review from L H (Daughter of Resident) published on 20 April 2017
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Overall Experience
5.0 out of 5
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Review from C F (Friend of Resident) published on 20 April 2017
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Overall Experience
4.0 out of 5
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Review from Jim F (Son of Resident) published on 20 April 2017
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Overall Experience
4.0 out of 5
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Review from Louise S (Daughter of Resident) published on 20 April 2017
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Overall Experience
5.0 out of 5
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Review from Anne A (Daughter of Resident) published on 20 April 2017
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Overall Experience
4.0 out of 5
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Review from J R (Son of Resident) published on 20 April 2017
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Overall Experience
5.0 out of 5
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Review from M W (Wife of Resident) published on 20 April 2017
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Overall Experience
5.0 out of 5
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Review from Liz H (Daughter of Resident) published on 13 April 2017
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Overall Experience
4.0 out of 5
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Review from Geoffrey B (Husband of Resident) published on 12 April 2017
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Overall Experience
4.0 out of 5
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Review from Barbara R (Daughter of Resident) published on 12 April 2017
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Overall Experience
4.0 out of 5
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Review from M P (Wife of Resident) published on 12 April 2017
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Overall Experience
4.0 out of 5
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Review from P PM (Son of Resident) published on 12 April 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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The Review Score of 9.0 (9.003) out of 10 for Mulberry House - Specialist Residential & Nursing Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.817 for Mulberry House - Specialist Residential & Nursing Care is calculated as follows: ( (67 Excellents x 5) + (15 Goods x 4) ) ÷ 82 Ratings = 4.817
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.186 Points relating to the number of positive Reviews for Mulberry House - Specialist Residential & Nursing Care is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 7 Positive Reviews ÷ 14.4 = 0.486
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Feb 2024
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Job Title: Home Manager
Home Manager for Mulberry House and Director for The Mulberry Community.
After finishing university I was unsure what career path I wanted, I had always worked in care homes as a carer since I was 16 yrs old in the holidays and weekends, so caring seemed like a more natural career path.
My whole family were ex-army and I looked into doing my nurse training within the armed forces, what started as an idea from my mum, very quickly progressed into army recruitment and selection processes at Pirbright and Lichfield and joining the Queen Alexandra’s Royal Army Nursing Corps.
I started my student nurse training with the Army at University of Portsmouth, becoming a registered nurse in adult health.
I had a varied and exciting army career, being deployed on multiple operational tours to Iraq ,Kuwait and Bosnia as well as working in a multitude of ministry of defence hospital units across the UK and carrying out military exercises, I worked predominantly as a high dependency surgical nurse.
As with all good things though, it came to an end after 9 years when I fell pregnant with my first child. Realising that operational commitments to the Army and babies definitely do not mix well, I left the Army and immediately moved back to Hastings and St Leonard’s to be closer to family.
As a stop-gap, I applied for a job as a registered nurse at a nursing home in St Leonard’s called “Queen Mary’s”, imagine my surprise at seeing my QARANC cap badge above the door!! I thought this would just be for a little while until I found what I really wanted to do.
I found however that the environment suited me really well, I loved the ethos and the camaraderie with colleagues you get to know so well and drive to do a good job that was at the heart of everything.
Time progressed and I became a clinical lead, then deputy manager and then was appointed Registered Manager in 2014.
We have built a strong team of dedicated and long serving professionals at Mulberry House and I still love it as much as the first day I walked in. Its an absolute rollercoaster some days, but I always stive for us to do things better.
Job Title: Administrator
Sheena is the Administrator of Mulberry House.
Job Title: Deputy Manager
Joined: 2021
I have been a Registered Nurse for 15 yrs , first in my country, and then for the last 12 yrs in UK.
I joined Mulberry House Team in July 2021 and since then I have been working alongside my colleagues to make a difference in our residents’ lives.
Mulberry House is home for 68 residents, some of them come to live here permanently, others on a temporary basis, however our aim is to provide outstanding care to all of them, and to treat them with respect and dignity.
It can be a very challenging job some days, but this has always been a motivation in itself to aspire to improve and do things better.
