Mulberry House - Specialist Residential & Nursing Care

7 Hollington Park Road, St Leonards-on-Sea TN38 0SE
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9.0 43 Reviews
  • Mulberry House - Specialist Residential & Nursing Care, St Leonards-on-Sea
Mulberry House is in a quiet leafy lane in St Leonards on Sea, right next door to the popular seaside resort of Hastings, East Sussex.

Private owned and run, Mulberry House provides a welcoming and loving environment offering a real ‘home from home’ for 72 frail and older residents. They can also accommodate those with complex nursing needs and neurological conditions and residential, short stay and respite care can all be provided.

Kind, dedicated, professionally qualified and experienced staff provide the highest standards of care and make sure residents enjoy life to the full. To help them settle in quickly and comfortably, residents can bring their own treasured possessions, including their pets. Overlooked by a stylish conservatory, the lovely landscaped garden is an ideal place for residents to spend time with family and friends, and homemade cream teas on the patio make summer days extra special.

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Care Provided by Mulberry House - Specialist Residential & Nursing Care

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 72 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cerebral Palsy
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Tara Cross (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for Mulberry House - Specialist Residential & Nursing Care

  • Fees are dependent on care needs assessment

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Mulberry House - Specialist Residential & Nursing Care Reviews (43)

Total of 43, showing 41-43
9.0

Mulberry House - Specialist Residential & Nursing Care has a Review Score of 9.0 (9.003) out of 10, based on 7 reviews in the last 2 years. Over all time Mulberry House - Specialist Residential & Nursing Care has 43 reviews.

Overall Experience

  • 23
  • 17
  • 1
  • 1
  • 1

Date Published

43
4
7
7
36

Review from Nick H (Son of Resident) published on 19 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the above nursing home comfortable for my mother (age 90). Staff seem to be very caring and friendly.
I have no previous experience of care homes so I am happy with what I see for my mother at this difficult time.

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Treated with Dignity

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Review from Samantha H (Daughter of Resident) published on 4 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff have been so kind and caring to my mother. I would like to thank the deputy manager for keeping me so well informed as my mother had been placed there as an emergency. She is a long way from both myself and my brother which has made visiting very difficult. On my visit the staff were all
helpful.

Reply from Julien Payne, Managing Director at Mulberry House - Specialist Residential & Nursing Care

Dear Samantha, thank you so much for your kind words regarding Queen Marys and the care that your mother is receiving. I am sure that the staff will be delighted when they hear about how well they are doing. With Best Wishes, Julien Payne


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Review from Joanne B (Daughter of Resident) published on 20 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepdad (pretty much my dad really) recently passed away here having spent his last 3 to 4 months as a resident. The care he received could not have been better. As his health deteriorated, it was recognised and the level of care was increased accordingly. All the staff were incredibly kind and caring
both to him and to us, his family, with time to discuss things with us and a sense of humour too. Nothing was too much trouble and any of our concerns were listened to and acted on. Thank you so much, it is enormously appreciated.

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Current Review Score: 9.0 (9.003)

Overview of Review Score

The Review Score of 9.0 (9.003) out of 10 for Mulberry House - Specialist Residential & Nursing Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Mulberry House - Specialist Residential & Nursing Care is calculated as follows: ( (67 Excellents x 5) + (15 Goods x 4) ) ÷ 82 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.186 Points relating to the number of positive Reviews for Mulberry House - Specialist Residential & Nursing Care is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 7 Positive Reviews ÷ 14.4 = 0.486

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Tara

Tara Cross

Job Title: Home Manager

Home Manager for Mulberry House and Director for The Mulberry Community.


After finishing university I was unsure what career path I wanted, I had always worked in care homes as a carer since I was 16 yrs old in the holidays and weekends, so caring seemed like a more natural career path.


My whole family were ex-army and I looked into doing my nurse training within the armed forces, what started as an idea from my mum, very quickly progressed into army recruitment and selection processes at Pirbright and Lichfield and joining the Queen Alexandra’s Royal Army Nursing Corps.


I started my student nurse training with the Army at University of Portsmouth, becoming a registered nurse in adult health.


I had a varied and exciting army career, being deployed on multiple operational tours to Iraq ,Kuwait and Bosnia as well as working in a multitude of ministry of defence hospital units across the UK and carrying out military exercises, I worked predominantly as a high dependency surgical nurse.


As with all good things though, it came to an end after 9 years when I fell pregnant with my first child. Realising that operational commitments to the Army and babies definitely do not mix well, I left the Army and immediately moved back to Hastings and St Leonard’s to be closer to family.


As a stop-gap, I applied for a job as a registered nurse at a nursing home in St Leonard’s called “Queen Mary’s”, imagine my surprise at seeing my QARANC cap badge above the door!! I thought this would just be for a little while until I found what I really wanted to do.


I found however that the environment suited me really well, I loved the ethos and the camaraderie with colleagues you get to know so well and drive to do a good job that was at the heart of everything.


Time progressed and I became a clinical lead, then deputy manager and then was appointed Registered Manager in 2014.


We have built a strong team of dedicated and long serving professionals at Mulberry House and I still love it as much as the first day I walked in. Its an absolute rollercoaster some days, but I always stive for us to do things better.


Sheena

Sheena Beveridge

Job Title: Administrator

Sheena is the Administrator of Mulberry House.


Elena

Elena Draghici

Job Title: Deputy Manager

Joined: 2021

I have been a Registered Nurse for 15 yrs , first in my country, and then for the last 12 yrs in UK.


I joined Mulberry House Team in July 2021 and since then I have been working alongside my colleagues to make a difference in our residents’ lives.


Mulberry House is home for 68 residents, some of them come to live here permanently, others on a temporary basis, however our aim is to provide outstanding care to all of them, and to treat them with respect and dignity.


It can be a very challenging job some days, but this has always been a motivation in itself to aspire to improve and do things better.