Queen Alexandra Cottage Homes

Queen Alexandra Cottage Homes, 557 Seaside, Eastbourne BN23 6NE
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5.9 28 Reviews
  • Queen Alexandra Cottage Homes, Eastbourne
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Care Provided by Queen Alexandra Cottage Homes

  • Type of Service
    • Nursing Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 28 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Owner
  • The Trustees of Queen Alexandra Cottage Homes
  • Person in charge
  • Peter Buckland (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1906
    • Last Refurbishment: 2014

Funding & Fees Guide for Queen Alexandra Cottage Homes

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,325
    • Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,325
    • RESPITE Self-Funded Nursing Care from £1,500
  • (these prices are only a guideline, please contact Queen Alexandra Cottage Homes to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Queen Alexandra Cottage Homes Reviews (28)

Total of 28, showing 1-20
5.9

Queen Alexandra Cottage Homes has a Review Score of 5.9 (5.879) out of 10, based on 1 reviews in the last 2 years. Over all time Queen Alexandra Cottage Homes has 28 reviews.

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Review from Carole Lisa C (Daughter of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As I am unable to reveal names, my review is regarding the behind the scenes of my dad's care home, just recently having a long-standing issue with a clerical problem, that (even going into Easter period) got solved within a space of 36 hours, super efficiently, and certainly Dad and myself apart, it
gave me great ease of pressure, thank you.

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Review from Angela W (Daughter-in-law of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the staff highly enough. They were so kind, caring and thoughtful at all times. My mother-in-law was only in there a few days, before she sadly passed away, but her last few days were happy ones, especially as we took her outside in the beautiful gardens. She loved watching the birds
and the fish in the pond. We were all treated with such kindness, respect and dignity, at such a difficult time.

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Review from Maggie W (Wife of Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I thoroughly recommend this care home. The care is excellent. The rooms are kept clean and there is a varied menu. The staff are friendly and there is a good variety of activities in the lounge. Visiting is a pleasure.

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Review from Betty M (Respite Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Felt very unwell on arriving for respite. They were all so kind to me and after one month of care and sorting my medicine, I could go home. Would come again if needed.

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Review from E S (Respite Resident) assisted by family/friend published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Queen Alexandra Cottage Homes care wing for 4 weeks of respite in very poor health and lost a great deal of weight and having mobility problems. I can only praise the friendly care, medical assistance and dietary input I received. However, it was their motivation to support and improve my
independence and enable me to regain my confidence and self-esteem.

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Review from Helen D (Daughter of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am very happy with the care my mother receives. The facilities, food and staff are all excellent. We still remain unsatisfied with the communication from the most senior management level. The communication with the staff in respect of her care is excellent, but the information received from
the senior management is minimal. In the Covid period, we had updates every week, then they stopped. We had to seek updates all the time. I am also concerned about the continual turnover of staff and the inevitable effect this must have on residents.

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Review from G H (Daughter of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was made to feel extremely welcome at Queen Alexandra Cottage Homes from the moment she entered the building. I visited her many times and she was always clean and well-groomed, and very well cared for. Her room was always immaculate and nothing was too much trouble for the staff. The food was
excellent, plentiful and mum was very happy there. I would thoroughly recommend it.

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Review from Julie (Friend of Resident) published on 6 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From the initial enquiries made some time ago to the offer of a room in the nursing care wing, we have found all the staff pleasant, helpful and efficient.
The room my husband’s relative has is clean, light and nicely furnished with a very good bathroom. There is a good choice of menu, flat screen
TV, newspapers and magazines if wanted.
Attention is paid to making the resident feel comfortable and we have been kept informed of changes in condition, with staff making themselves available to discuss this.

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Review from Paul C (Son of Resident) published on 22 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Queen Alexandra Cottage Homes has a lovely atmosphere, staff are caring and helpful. My mum has transitioned from assisted living after 13 happy years into the care wing. This was facilitated after several falls with the help of the Queen Alexandra Cottage Homes management team. We are hugely grateful
for their help, support and understanding of her needs. I would like to thank the whole team on our behalf and have no hesitation in recommending Queen Alexandra Cottage Homes to other families.

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Review from Veronica R (Grandson of Resident) published on 22 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Queen Alexandra Cottage Homes for a number of years. She is cared for very well and always says how happy and content she is there. She says all of the staff are really nice and throughout the pandemic, have always taken time to chat to her whilst she has been spending more time
in her room. As a family, we are all very satisfied that she is in such a lovely home.

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Review from Chris B (Son of Resident) published on 22 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

QACH at Eastbourne has been absolutely brilliant, firstly taking care of my mum and stepdad, throughout the COVID pandemic. My wife and I would have been at a total loss if the staff at the home had not helped us out, at times going way above and beyond the call of duty. We are so grateful. We would
like to thank them all. Fabulous place.

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Review from Carol W (Daughter of Resident) published on 22 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t thank the staff and management enough for the kindness and helpfulness my Dad, myself and my brothers have received since Dad moved to Queen Alexandra. I have found good communication between the home and my family informing us of my Dad's changing condition and his needs. In my experience,
the staff have shown that they truly care about my Dad and have put themselves out to help him in what have been very difficult circumstances, over the pandemic. My Dad is always expressing how much he enjoys the food and my Dad has always loved his food so that is high praise indeed!

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Review from Christine A (Daughter of Resident) published on 22 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Queen Alexandra Cottage Homes since December 2019. Her room is large and bright, with a lovely view of the gardens. She is looked after very well by the team. She is full of praise for the Catering Manager, who took the time to meet her when she moved in to discuss her
dietary needs. Special attention is, therefore, given to catering for her food intolerance and she says that the food is always delicious. It has been a very stressful time for us all during the pandemic, but the staff kept us regularly updated with the latest protocols and most importantly have kept mum safe. I consider that they have put in place very effective testing and hygiene protocols for both staff and visitors, so I feel as confident as I can be that all is being done to keep mum safe from this terrible virus.

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Review from Margaret H (Friend of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited a friend weekly since she has been in the care home. I have received only kindness, politeness and helpfulness myself. My friend, who has Alzheimer's, Dementia and Parkinsons, has spoken highly of the girls and the food. As we are in lockdown, I have no knowledge of the facilities/activities
as I only meet her in her room at present. I do not pay her bills so have no idea of value for money.

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Review from Rosemary M (Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had nothing but love and kindness from everyone. I was very fortunate to be sent here.

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Review from A H (Daughter of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so pleased my late father was in Queen Alexandra. The staff from the senior nursing staff, carers, kitchen team, domestic team and all other support staff were amazing. My father had to go into palliative care and had not wanted to go into a home but the atmosphere, staff, care and attention we
received was exceptional, so much so, we didn't realise he was in a home. They were always attentive to us as a family and all his visitors, particularly when he passed. They made a very difficult emotional time for us more bearable. My family and I cannot thank them all enough.

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Review from Gill A (Friend of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express my thanks for being able to take my friend into this home. The staff are all kind, helpful and put themselves out to make residents feel cared for. I really mean all staff.

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Review from David F (Power of Attorney of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The resident I visit selected Queen Alexandra Cottage Homes from the many in Eastbourne over 8 and a half years ago. I have visited at least once every month and got to know some of the staff. They have always been helpful and ready to help the resident as the need arises.

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Review from Ruth T (Daughter of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Husband has been cared for well in this nursing home. The attention he receives is more than adequate. The staff are caring and cheerful if it is appropriate. The food is very good and varied. Everyone treats me, his Wife, as a regular visitor and contacts me if he has had to have our Doctor visit
him. Altogether all his needs are met and much more. Many thanks.

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Review from C C (Friend of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is one of the best nursing/care homes I have seen.
As a retired nurse I perhaps pick up on things others don't see or hear.
The nursing staff are always helpful and caring.
Nothing seems a problem.
Food excellent and plenty of it.

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Current Review Score: 5.9 (5.879)

Overview of Review Score

The Review Score of 5.9 (5.879) out of 10 for Queen Alexandra Cottage Homes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.7 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.700 for Queen Alexandra Cottage Homes is calculated as follows: ( (1 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 10 Ratings = 2.7

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.179 Points relating to the number of positive Reviews for Queen Alexandra Cottage Homes is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6. 1 Positive Reviews ÷ 5.6 = 0.179

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Queen Alexandra Cottage Homes

What types of Care is Queen Alexandra Cottage Homes registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Queen Alexandra Cottage Homes provide?

Palliative Care, Convalescent Care, Independent Living Training, Sheltered Housing & Own GP if required are other types of care provided.

How many Rooms does Queen Alexandra Cottage Homes have?

There are 28 Single Rooms.

What are the Facilities & Services at Queen Alexandra Cottage Homes?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Queen Alexandra Cottage Homes to the centre of Eastbourne?

1.4 mile(s) as the crow flies, distance by road may be significantly further.