Queen Alexandra Cottage Homes

Queen Alexandra Cottage Homes, 557 Seaside, Eastbourne BN23 6NE
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5.9 28 Reviews
  • Queen Alexandra Cottage Homes, Eastbourne
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Care Provided by Queen Alexandra Cottage Homes

  • Type of Service
    • Nursing Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 28 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Owner
  • The Trustees of Queen Alexandra Cottage Homes
  • Person in charge
  • Peter Buckland (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1906
    • Last Refurbishment: 2014

Funding & Fees Guide for Queen Alexandra Cottage Homes

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,325
    • Self-Funded Nursing Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,325
    • RESPITE Self-Funded Nursing Care from £1,500
  • (these prices are only a guideline, please contact Queen Alexandra Cottage Homes to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Queen Alexandra Cottage Homes Reviews (28)

Total of 28, showing 21-28
5.9

Queen Alexandra Cottage Homes has a Review Score of 5.9 (5.879) out of 10, based on 1 reviews in the last 2 years. Over all time Queen Alexandra Cottage Homes has 28 reviews.

Overall Experience

  • 20
  • 8
  • 0
  • 0
  • 0

Date Published

28
0
0
1
27

Review from Florence P (Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have now been a resident here for two and a half years and have found the staff and conditions here are wonderful. I am 95 years old and could not wish for more care or attention anywhere in my latter years. I feel that all the staff including nurses, carers and domestic staff are all "friends". The
food here is excellent with an extensive menu to choose from. The entertainment team cater for all tastes and arrange something each afternoon to cover all tastes. My room is very pleasant and overlooking a most beautiful garden, which has a beautiful fish pond and an aviary. We can go down to the lounge for our lunch or have the privacy of our own room if we wished. I would give the rating for everything here as 100%

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Review from Terence B (Husband of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Queen Alexandra Cottages Homes for ten months. She has special needs which are fully attended to with great enthusiasm and dignity by the matron and all her staff. Overall care and support is very high in my opinion lots of polite carers on hand to deal with any situation
that may arise. The food is excellent all prepared by a first-class chef and team in a new state of the art kitchen. The open door policy for visitors at Queen Alexandra is an added bonus I can visit anytime. I can take my wife out for the afternoon and take her home for the weekend. This level of freedom I find is exceptional for a nursing home. I find the entertainment and activities varied and stimulating. The matron is very approachable.

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Review from Joyce C (Resident) assisted by family/friend published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident for over two years and can honestly say that I have been looked after with dignity and respect with a nice dose of humour added!

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Review from Richard B (Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been associated with Queen Alexandra Cottage Homes for 7 years. My Wife was a resident of the care wing for 6 years and the care and attention she received was exemplary. I am now a resident in the independent living section of the home with a bedsit which has been fitted out to a very high standard
and affords me all the facilities I require.

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Review from Kevin D (Son-in-law of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother in law has been a resident (March 2017) she has been given the very best care.
The staff are friendly, welcoming, professional and compassionate and nothing is too much trouble.
The personal care, food, facilities and surroundings are of the highest standard.
In short, an excellent
care home.

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Review from John R (Son of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody I have met is very pleasant and helpful. My mum appears to be comfortable and well cared for.

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Review from Frederick C (Resident) assisted by family/friend published on 29 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are kind, caring and helpful. The manager and matron are always available. I would recommend it and have done so. You are very fortunate if they have a vacancy for you, I consider myself privileged to be a resident in their home.

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Review from E E (Daughter of Resident) published on 7 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel very lucky that my mum is in this nursing home. She receives excellent care and the staff are very hands on always cuddling mum and giving her lots of attention. The home itself is modern, with comfortable lounges and a lovely garden. There are lots of activities for the residents which are varied
and well thought out. I would have no hesitation in recommending then home which I consider to be the best in Eastbourne.

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Current Review Score: 5.9 (5.879)

Overview of Review Score

The Review Score of 5.9 (5.879) out of 10 for Queen Alexandra Cottage Homes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.7 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.700 for Queen Alexandra Cottage Homes is calculated as follows: ( (1 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 10 Ratings = 2.7

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.179 Points relating to the number of positive Reviews for Queen Alexandra Cottage Homes is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6. 1 Positive Reviews ÷ 5.6 = 0.179

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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