Sovereign Lodge Care Centre has a Review Score of 9.7 (9.744) out of 10, based on 59 reviews in the last 2 years. Over all time Sovereign Lodge Care Centre has 223 reviews.
Review from Gill B (Wife of Resident) published on 19 March 2025
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Overall Experience
5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you for your feedback, and I sincerely apologize for your concern. I have shared this with the team, and we will ensure that your husband is well-looked after and that all his needs are met.
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Review from G H (Daughter of Resident) published on 11 March 2025
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5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you so much for taking the time to review. Your feedback is invaluable to us, such positive words are a real boost to our team's morale. We are delighted at how well your Mum has settled. We will surely share your lovely words with the rest of the team.
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Review from Michele B (Daughter of Resident) published on 11 March 2025
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Overall Experience
4.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you for your lovely review. We appreciate your feedback, and I will share this with the rest of the team.
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Review from Jason L (Son of Resident) published on 30 January 2025
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5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you for taking the time to give us positive reviews. I have shared this with the team and we will continue to do our best for our dear residents.
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Review from Chrissie B (Daughter of Resident) published on 28 January 2025
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5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you for your feedback. I hope all is well with you. I will pass on your comments to the team, and I am pleased that you had a positive experience in our lovely home.
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Review from T W (Daughter of Resident) published on 9 January 2025
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Overall Experience
5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you for your lovely words and your time for giving us feedback. I will surely pass this on to the rest of the team.
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Review from Shelia B (Sister of Resident) published on 11 December 2024
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5.0 out of 5
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Review from P K (Wife of Resident) published on 9 December 2024
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5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you so much for your valuable feedback. We are delighted with how satisfied you are with our home and the exceptional care provided by our dedicated staff team. The team here at Sovereign Lodge are part of one family and supports our residents and relatives every step of the way.
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Review from G D (Son of Resident) published on 29 November 2024
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Overall Experience
5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you for leaving us a review; I will pass this on to the team. We love having you come to visit us.
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Review from Elizabeth W (Resident) published on 15 October 2024
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Overall Experience
5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you for your lovely words about your experience at Sovereign Lodge. I will share your review with the rest of the team, which will be appreciated. Thank you for choosing Sovereign to be your home for the past nine years, and we are pleased that you are loving your stay with us.
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Review from C T (Relative of Resident) published on 10 October 2024
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4.0 out of 5
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Review from S M (Daughter of Resident) published on 26 September 2024
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4.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you so much for your kind words and your feedback is so important to us. We do appreciate taking the time to give us feedback which I will be sure to share with the team.
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Review from Ian D (Son of Resident) published on 8 August 2024
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Overall Experience
5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you for taking the time to review the home and for your feedback. I will share this with the rest of the team and I appreciate your support.
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Review from Alice C (Daughter of Resident) published on 31 July 2024
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Overall Experience
5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you so much for taking the time to leave such a wonderful review, your feedback is so important to us. We endeavour to provide the best experience for our residents and their families. Thank you for sharing your kind words with us; these will be shared with the team.
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Review from H H (Wife of Resident) published on 15 July 2024
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5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you for your lovely review. We absolutely loved having your dad stay with us. It was a pleasure to know your family. I will be sure to pass your feedback on to the team.
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Review from G F (Daughter of Resident) published on 8 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you for your lovely review and comments about the home. We are pleased that you and your mum are delighted with the services here at Sovereign Lodge.
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Review from Julie S (Daughter of Resident) published on 27 June 2024
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Overall Experience
5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you so much for taking the time to review our home and giving us 5 stars. Your kind words will be shared with our team. Thank you for allowing us this time to get to know your dad and you all as a family. Very much appreciated by us all at Sovereign Lodge.
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Review from Margaret P (Wife of Resident) published on 21 June 2024
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Overall Experience
4.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you so much for taking the time to leave us feedback. The team is striving hard to ensure that we provide the best experience for our residents and their families. Feedback is really important to us and these will be shared with the team.
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Review from Elaine G (Daughter of Resident) published on 20 June 2024
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Overall Experience
4.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you so much for finding the time to write this review. Your feedback is appreciated and means a lot to the dedicated team.
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Review from Kim B (Daughter of Resident) published on 20 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you so much for taking the time to review our home. Your kind words will be shared with our team. Very much appreciated by us all at Sovereign Lodge.
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The Review Score of 9.7 (9.744) out of 10 for Sovereign Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 59 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.744 for Sovereign Lodge Care Centre is calculated as follows: ( (519 Excellents x 5) + (153 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 683 Ratings = 4.744
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sovereign Lodge Care Centre is based on 59 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 59 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Dec 2019
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Job Title: Home Manager
Our day-to-day can be challenging, but it requires commitment, motivation, and skills to make a vision into reality. I am passionate about delivering person-centred care to our residents and maintaining their independence as much as possible. It is a big adjustment for a resident to leave their own house and be in a nursing home, thus we as a team help them feel welcomed and ensure a homely environment.
The best part of my working day is knowing that I have made a difference in someone's life and have helped them through a difficult situation. Knowing that a resident is satisfied with the care we provide is the greatest achievement for me at the end of the day."
Job Title: Administrator
I wished to be part of this growing company and be able to contribute my knowledge and skills, at the same time learning and growing with the company.
Before I came to Healthcare Homes I was an
administrator/receptionist for a different provider.
I think a person needs to be knowledgeable or must be willing to learn. You must be people orientated, know how to deal with different kinds of people in a friendly but professional manner. Must be well organised and know how to manage time. Stay calm.
The favourite part of my working day is being able to help out with the team. Completing tasks and being ready to accept more. Meeting new people.
The biggest professional challenge in my current role was moving from a corporate company where I had been for 5 years to a smaller but growing company. Luckily enough, after a few weeks of intensive training, I was able to adapt and settle quickly into my new home. Thanks to the most friendly and accommodating staff/residents and relatives of Sovereign Lodge and those at our operations office Apex.
My biggest career highlight to date? I am quite happy to see the progression of my career over the span of six years.
Qualities that make me stand out are;
A good home manager must have good leadership and at the same time be caring and have a passionate heart. Time management is also very important.
My interests outside of work are spending time with my little boy, playing in the sand or swimming together. I also like watching movies and shopping.
I look forward to working with my colleagues who are a bunch of happy and energetic people. Meeting and greeting residents and relatives. Being productive at work – being able to accomplish all tasks given
Job Title: Head Chef
Joined: 2020
I decided to work at Healthcare Homes because of the career opportunities
Before joining Healthcare Homes I was a sous chef and head chef
To be good in my role I need good experience and knowledge. Being caring with all of our residents.
My biggest professional challenge in my current role was finding a passion for the industry and my biggest career highlight to date was being on Sky TV.
The qualities that make me stand out are being able to manage staff and allowing staff to manage their own departments.
My interests outside of work are scubadiving, sports, cooking and cycling.
I look forward to moving the business forward in the future and to maintain being the best care home in Eastbourne
Job Title: Maintenance
Before joining Healthcare Homes I was an
Assistant Facilities Manager.
To be good in my role I need a general understanding of what makes a building work.
My interests outside of work include music and modern history.
Job Title: Activities co-ordinator
Sovereign Lodge has a very good name in the local community and I wished to have a more fulfilling job role
Before joining Healthcare Homes I was a landlady at a local public house. I had always worked in the service industry.
To be good in my role I need to be bubbly, outgoing, motivated and confident. Being able to work as part of a team or take a lead role if necessary. Energetic, enthusiastic and loving the job of making people happy.
The favourite part of my working day is putting a smile on people’s faces and making a difference. Giving residents something to look forward to.
My biggest professional challenge in my current role is being diverse in the role and giving a wide variety in the activity schedule; keeping it fresh and exciting. I am undertaking a Health Care Practitioner trainee role which I am very excited about and looking forward to the outcome.
Although there have been many highlights during my time here, none more important than walking in to the lounge areas and seeing smiling, happy residents
The qualities I have to make me stand out are good leadership qualities, being able to communicate freely with staff. Good problem solving skills
Outside of work I like spending time with my family, dining out, walking and enjoying the fresh air with loved ones, watching movies and shopping
The relationships I have formed with my colleagues and residents; it’s not just a job to me. I can honestly say in my time working here, this is my family as well as my friends
Job Title: Deputy Manager
Coming soon.
Job Title: Administrator
I've worked here for 8 year and I love where I work. The home is always busy but fun, and I enjoy being part of the team. My constant happiness helps put smiles on the residents' faces.
