Sovereign Lodge Care Centre has a Review Score of 9.7 (9.744) out of 10, based on 59 reviews in the last 2 years. Over all time Sovereign Lodge Care Centre has 223 reviews.
Review from Debbie B (Daughter of Resident) published on 7 December 2018
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Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Debbie
Thank you so much for your kind words, it is a joy to look after your Mum and she makes me giggle. When there is a sing-song going on in the lounge, your Mum is always part of it and she is not shy in saying how she is feeling. I look forward to seeing you the next time you visit.
Kind regards
Home Manager.
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Review from Deborah M (Daughter of Resident) published on 5 November 2018
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5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Deborah
Thank you so much for your kind words about Sovereign Lodge and even if your Dad was before my time, it is lovely to hear your positive comments. We will aim to continue with the same approach with your Mum, to offer her a safe and responsive home.
Kind regards
Home Manager.
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Review from Teresa G (Daughter of Resident) published on 16 October 2018
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4.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Teresa
Thank you very much for your feedback from the 'meet the manager' event we held in the home. It was lovely to meet the relatives of the residents as you are just as important as your loved one. We have already booked the next one in for December and will be sending out the date in due time. My main aim is to always ensure that we meet the needs of the residents, and for them to not be affected by any change of staff within the home. See you at the next meeting.
Kind regards,
Home Manager.
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Review from Patricia G (Sister of Resident) published on 16 October 2018
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5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Patricia
Thank you for your feedback, it was lovely to read that your sister had a great weekend and it was a pleasure for us to accommodate your family weekend for you all here in Eastbourne. It was also lovely to meet the whole family when they arrived and grant your sister's wishes with a shower or two over the weekend. Please do contact us if you would ever like to come and stay again, as it would be lovely to see you all.
Kind regards
Home Manager.
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Review from O G (Son-in-law of Resident) published on 9 October 2018
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4.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Thank you for your feedback in regards to your mother-in-law as it is a pleasure to provide a safe home for her. Look forward to seeing you in the home soon.
Kind regards
Home Manager.
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Review from Susan S (Daughter of Resident) published on 26 September 2018
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4.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Susan, thank you so much for your feedback, it is a pleasure to look after your Dad and I hope you will like the new café style counter we are going to create in the ground floor lounge. Kind regards.
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Review from K H (Daughter-in-law of Resident) published on 25 September 2018
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5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
It is a delight to hear your words on the positives of Sovereign Lodge, I love to see visitors bring their dogs into the home as residents do enjoy it.
I look forward to seeing you both very soon. Kind regards.
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Review from R C (Son of Resident) published on 25 September 2018
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5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Thank you for the feedback, it is lovely to know that you trust us to look after your mother and to support you and your sister with peace of mind. Mum has settled well and continues to watch her favourite TV programmes every afternoon. Kind regards.
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Review from Eliot A (Husband of Resident) published on 20 September 2018
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5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Eliot
It is great to hear your thoughts on the home, especially as we see you each day visiting your wife. Here at Sovereign Lodge, we do aim to provide all our residents the best care they deserve. Your comments will help us to continue to improve the service. Thank you very much.
Regards
Home Manager
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Review from P A (Son of Resident) published on 20 September 2018
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5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
It is lovely to hear your feedback about the home and that you feel very welcome. It is a pleasure to look after your Mother and to meet all the family, thank you so much and I will see you in the home soon.
Kind Regards
Home Manager
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Review from David B (Son of Resident) published on 17 September 2018
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5.0 out of 5
I had no difficulty choosing Sovereign Lodge because of the experience of seeing how my mother-in-law was treated when she was there.
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear David
Thank you for your feedback and it is so positive to hear your happiness with the care your Mother is receiving in the home. I have shared this with the staff team in a meeting today, as all feedback is encouraging to hear. Thank you once again and see you in the home when you next visit.
Kind regards
Home Manager
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Review from Jill D (Friend of Resident) published on 13 September 2018
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Overall Experience
4.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Jill. Thank you for the review you gave the home, it is so important for us to learn about what we are doing well and if we can make improvements. We will continue with the live music and ensure the residents is informed when this is happening.
Wishing you all the best.
Sam
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Review from Susan T (Daughter of Resident) published on 13 September 2018
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5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Susan. Thank you for your feedback and meeting you today, it was lovely to have a catch-up and learn more about Mum. It is good to hear Mum is happy having company at the home, as it is a pleasure to look after her.
Best wishes
Sam
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Review from Pauline G (Sister-in-law of Resident) published on 23 June 2018
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4.0 out of 5
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Review from Carolyn W (Daughter of Resident) published on 22 May 2018
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4.0 out of 5
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Review from C H (Daughter of Resident) published on 17 May 2018
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5.0 out of 5
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Review from Brian H (Son of Resident) published on 11 May 2018
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5.0 out of 5
I travel back home knowing Mum and Dad are in the best situation.
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Review from A C (Friend of Resident) published on 23 April 2018
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5.0 out of 5
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Review from Dorothy F (Resident) published on 21 March 2018
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5.0 out of 5
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Review from Tim D (Son of Resident) published on 20 March 2018
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5.0 out of 5
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The Review Score of 9.7 (9.744) out of 10 for Sovereign Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 59 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.744 for Sovereign Lodge Care Centre is calculated as follows: ( (519 Excellents x 5) + (153 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 683 Ratings = 4.744
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sovereign Lodge Care Centre is based on 59 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 59 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Dec 2019
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Job Title: Home Manager
Our day-to-day can be challenging, but it requires commitment, motivation, and skills to make a vision into reality. I am passionate about delivering person-centred care to our residents and maintaining their independence as much as possible. It is a big adjustment for a resident to leave their own house and be in a nursing home, thus we as a team help them feel welcomed and ensure a homely environment.
The best part of my working day is knowing that I have made a difference in someone's life and have helped them through a difficult situation. Knowing that a resident is satisfied with the care we provide is the greatest achievement for me at the end of the day."
Job Title: Administrator
I wished to be part of this growing company and be able to contribute my knowledge and skills, at the same time learning and growing with the company.
Before I came to Healthcare Homes I was an
administrator/receptionist for a different provider.
I think a person needs to be knowledgeable or must be willing to learn. You must be people orientated, know how to deal with different kinds of people in a friendly but professional manner. Must be well organised and know how to manage time. Stay calm.
The favourite part of my working day is being able to help out with the team. Completing tasks and being ready to accept more. Meeting new people.
The biggest professional challenge in my current role was moving from a corporate company where I had been for 5 years to a smaller but growing company. Luckily enough, after a few weeks of intensive training, I was able to adapt and settle quickly into my new home. Thanks to the most friendly and accommodating staff/residents and relatives of Sovereign Lodge and those at our operations office Apex.
My biggest career highlight to date? I am quite happy to see the progression of my career over the span of six years.
Qualities that make me stand out are;
A good home manager must have good leadership and at the same time be caring and have a passionate heart. Time management is also very important.
My interests outside of work are spending time with my little boy, playing in the sand or swimming together. I also like watching movies and shopping.
I look forward to working with my colleagues who are a bunch of happy and energetic people. Meeting and greeting residents and relatives. Being productive at work – being able to accomplish all tasks given
Job Title: Head Chef
Joined: 2020
I decided to work at Healthcare Homes because of the career opportunities
Before joining Healthcare Homes I was a sous chef and head chef
To be good in my role I need good experience and knowledge. Being caring with all of our residents.
My biggest professional challenge in my current role was finding a passion for the industry and my biggest career highlight to date was being on Sky TV.
The qualities that make me stand out are being able to manage staff and allowing staff to manage their own departments.
My interests outside of work are scubadiving, sports, cooking and cycling.
I look forward to moving the business forward in the future and to maintain being the best care home in Eastbourne
Job Title: Maintenance
Before joining Healthcare Homes I was an
Assistant Facilities Manager.
To be good in my role I need a general understanding of what makes a building work.
My interests outside of work include music and modern history.
Job Title: Activities co-ordinator
Sovereign Lodge has a very good name in the local community and I wished to have a more fulfilling job role
Before joining Healthcare Homes I was a landlady at a local public house. I had always worked in the service industry.
To be good in my role I need to be bubbly, outgoing, motivated and confident. Being able to work as part of a team or take a lead role if necessary. Energetic, enthusiastic and loving the job of making people happy.
The favourite part of my working day is putting a smile on people’s faces and making a difference. Giving residents something to look forward to.
My biggest professional challenge in my current role is being diverse in the role and giving a wide variety in the activity schedule; keeping it fresh and exciting. I am undertaking a Health Care Practitioner trainee role which I am very excited about and looking forward to the outcome.
Although there have been many highlights during my time here, none more important than walking in to the lounge areas and seeing smiling, happy residents
The qualities I have to make me stand out are good leadership qualities, being able to communicate freely with staff. Good problem solving skills
Outside of work I like spending time with my family, dining out, walking and enjoying the fresh air with loved ones, watching movies and shopping
The relationships I have formed with my colleagues and residents; it’s not just a job to me. I can honestly say in my time working here, this is my family as well as my friends
Job Title: Deputy Manager
Coming soon.
Job Title: Administrator
I've worked here for 8 year and I love where I work. The home is always busy but fun, and I enjoy being part of the team. My constant happiness helps put smiles on the residents' faces.
