Sovereign Lodge Care Centre has a Review Score of 9.7 (9.744) out of 10, based on 59 reviews in the last 2 years. Over all time Sovereign Lodge Care Centre has 223 reviews.
Review from Jacqui S (Daughter of Resident) published on 1 February 2018
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Overall Experience
5.0 out of 5
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Review from J M (Husband of Resident) published on 30 January 2018
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Overall Experience
4.0 out of 5
This link between the nurses and GP is good. My wife is now bedridden.
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Review from M W (Relative of Resident) published on 29 January 2018
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5.0 out of 5
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Review from P W (Daughter of Resident) published on 26 January 2018
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4.0 out of 5
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Review from Margaret G (Resident) assisted by family/friend published on 17 January 2018
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4.0 out of 5
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Review from A V (Husband of Resident) published on 20 December 2017
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4.0 out of 5
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Review from J F (Resident) published on 2 October 2017
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5.0 out of 5
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Review from Stephanie B (Daughter of Resident) published on 14 September 2017
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5.0 out of 5
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Review from T L (Resident) published on 11 September 2017
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5.0 out of 5
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Review from Wendy S (Daughter of Resident) published on 29 August 2017
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Overall Experience
4.0 out of 5
Very good I have 2 small issues all sorted. Very quick to resolve.
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Review from Gill W (Daughter of Resident) published on 29 August 2017
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4.0 out of 5
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Review from Patricia L (Daughter of Resident) published on 15 August 2017
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5.0 out of 5
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Review from Caroline M (Daughter of Resident) published on 2 August 2017
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5.0 out of 5
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Review from Jean C (Sister of Resident) published on 2 August 2017
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4.0 out of 5
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Review from Frederick S (Husband of Resident) published on 27 April 2017
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4.0 out of 5
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Review from Rosemary F (Sister-in-law of Resident) published on 22 March 2017
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5.0 out of 5
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Review from Patricia L (Daughter of Resident) published on 20 March 2017
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5.0 out of 5
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Review from P B (Resident) published on 22 September 2016
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Overall Experience
4.0 out of 5
An important issue is the respect shown to each individual in the caring: here this has been good, even
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Review from Nicola M (Daughter of Resident) published on 22 September 2016
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5.0 out of 5
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Review from Jean B (Wife of Resident) published on 19 September 2016
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5.0 out of 5
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The Review Score of 9.7 (9.744) out of 10 for Sovereign Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 59 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.744 for Sovereign Lodge Care Centre is calculated as follows: ( (519 Excellents x 5) + (153 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 683 Ratings = 4.744
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sovereign Lodge Care Centre is based on 59 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 59 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Dec 2019
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Job Title: Home Manager
Our day-to-day can be challenging, but it requires commitment, motivation, and skills to make a vision into reality. I am passionate about delivering person-centred care to our residents and maintaining their independence as much as possible. It is a big adjustment for a resident to leave their own house and be in a nursing home, thus we as a team help them feel welcomed and ensure a homely environment.
The best part of my working day is knowing that I have made a difference in someone's life and have helped them through a difficult situation. Knowing that a resident is satisfied with the care we provide is the greatest achievement for me at the end of the day."
Job Title: Administrator
I wished to be part of this growing company and be able to contribute my knowledge and skills, at the same time learning and growing with the company.
Before I came to Healthcare Homes I was an
administrator/receptionist for a different provider.
I think a person needs to be knowledgeable or must be willing to learn. You must be people orientated, know how to deal with different kinds of people in a friendly but professional manner. Must be well organised and know how to manage time. Stay calm.
The favourite part of my working day is being able to help out with the team. Completing tasks and being ready to accept more. Meeting new people.
The biggest professional challenge in my current role was moving from a corporate company where I had been for 5 years to a smaller but growing company. Luckily enough, after a few weeks of intensive training, I was able to adapt and settle quickly into my new home. Thanks to the most friendly and accommodating staff/residents and relatives of Sovereign Lodge and those at our operations office Apex.
My biggest career highlight to date? I am quite happy to see the progression of my career over the span of six years.
Qualities that make me stand out are;
A good home manager must have good leadership and at the same time be caring and have a passionate heart. Time management is also very important.
My interests outside of work are spending time with my little boy, playing in the sand or swimming together. I also like watching movies and shopping.
I look forward to working with my colleagues who are a bunch of happy and energetic people. Meeting and greeting residents and relatives. Being productive at work – being able to accomplish all tasks given
Job Title: Head Chef
Joined: 2020
I decided to work at Healthcare Homes because of the career opportunities
Before joining Healthcare Homes I was a sous chef and head chef
To be good in my role I need good experience and knowledge. Being caring with all of our residents.
My biggest professional challenge in my current role was finding a passion for the industry and my biggest career highlight to date was being on Sky TV.
The qualities that make me stand out are being able to manage staff and allowing staff to manage their own departments.
My interests outside of work are scubadiving, sports, cooking and cycling.
I look forward to moving the business forward in the future and to maintain being the best care home in Eastbourne
Job Title: Maintenance
Before joining Healthcare Homes I was an
Assistant Facilities Manager.
To be good in my role I need a general understanding of what makes a building work.
My interests outside of work include music and modern history.
Job Title: Activities co-ordinator
Sovereign Lodge has a very good name in the local community and I wished to have a more fulfilling job role
Before joining Healthcare Homes I was a landlady at a local public house. I had always worked in the service industry.
To be good in my role I need to be bubbly, outgoing, motivated and confident. Being able to work as part of a team or take a lead role if necessary. Energetic, enthusiastic and loving the job of making people happy.
The favourite part of my working day is putting a smile on people’s faces and making a difference. Giving residents something to look forward to.
My biggest professional challenge in my current role is being diverse in the role and giving a wide variety in the activity schedule; keeping it fresh and exciting. I am undertaking a Health Care Practitioner trainee role which I am very excited about and looking forward to the outcome.
Although there have been many highlights during my time here, none more important than walking in to the lounge areas and seeing smiling, happy residents
The qualities I have to make me stand out are good leadership qualities, being able to communicate freely with staff. Good problem solving skills
Outside of work I like spending time with my family, dining out, walking and enjoying the fresh air with loved ones, watching movies and shopping
The relationships I have formed with my colleagues and residents; it’s not just a job to me. I can honestly say in my time working here, this is my family as well as my friends
Job Title: Deputy Manager
Coming soon.
Job Title: Administrator
I've worked here for 8 year and I love where I work. The home is always busy but fun, and I enjoy being part of the team. My constant happiness helps put smiles on the residents' faces.
