Sovereign Lodge Care Centre

2 Carew Road, Eastbourne BN21 2DW
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9.7 223 Reviews
  • Sovereign Lodge Care Centre, Eastbourne
Sovereign Lodge Care Centre, in Eastbourne, carries out skilled nursing and residential care within an environment that is ideal for older people and also the practice of dementia care.

A modern and spacious interior includes numerous homely comforts, the option to personalised bedrooms, a multi-sensory snoezelen room and an activity room, while outside is a secure garden.

Specialist beds, hoists and baths help those with mobility issues and all staff have ongoing training to keep standards high. Different backgrounds are respected and regular assessments are made.

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Care Provided by Sovereign Lodge Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Epilepsy
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Margaret Coscolluela (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Sovereign Lodge Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,750
    • Self-Funded Residential Dementia Care from £1,750
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,800
    • RESPITE Self-Funded Nursing Care from £1,800
    • RESPITE Self-Funded Nursing Dementia Care from £1,800
  • (these prices are only a guideline, please contact Sovereign Lodge Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Sovereign Lodge Care Centre Reviews (223)

Total of 223, showing 21-40
9.7

Sovereign Lodge Care Centre has a Review Score of 9.7 (9.744) out of 10, based on 59 reviews in the last 2 years. Over all time Sovereign Lodge Care Centre has 223 reviews.

Overall Experience

  • 177
  • 45
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Date Published

223
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Review from C S (Friend of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been looked after well with a mixture of allowing her to do her own thing and encouragement to do things that would be for her benefit such as having a shower when she needs it but isn't keen to cooperate. My friend is treated with care and respect and when it was her birthday the staff
had put up balloons and banners and there was a cake with a candle that a few of us shared with her and she enjoyed.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for taking the time to give us a review. The team is doing their very best for our residents.


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Review from J L (Daughter of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident for three weeks having been in hospital for eight weeks. During this time, he was very well cared for, and the nurses were happy to discuss any concerns I had relating to his health.
The home is extremely welcoming and well-managed.
Thank you to all who looked after Dad, and
the support given to myself.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for the time to give us a review. I appreciate your feedback and will make sure to share it with the team. It was a pleasure to care for your dad.


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Review from B M (Son of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Sovereign Lodge were great, creating a friendly, caring and professional environment. Mum was always treated with dignity and respect. We as a family appreciated all the care and kindness given to Mum and we were always made to feel welcome when visiting. We do not have a bad word to say
about Sovereign Lodge and would recommend it to anyone.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for your very kind words about the team here at Sovereign Lodge and your experience with us. It was a pleasure to look after your Mum.


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Review from K W (Daughter of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring environment. Fantastic staff!
Nothing was too much trouble. Treated the residents with respect and dignity.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for your very kind words about the team here at Sovereign Lodge and your experience with us. I will share this with the team.


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Review from Andy H (Brother of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The improvement in my brother's condition since arriving is remarkable. He is in much better spirits, eating and drinking, which is important since he is bed-bound, and now watches the TV, uses a streaming service on his phone and has a much better quality of life than when in the hospital.
All of
the staff have been very friendly, helpful and caring, and the food is good, encouraging him to eat.
I hope the switch to digital records will allow relatives to see how he is doing.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

The team at Sovereign Lodge is most appreciative of your kind words. We will continue to encourage your brother to attend group activities. We thank you for taking the time to review our home. Knowing we make a difference in our residents' day is so important.


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Review from J J (Daughter of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been amazing with my mum. After two hospital stays they have got her back to a good level. Staff are so attentive and 'on the ball' with all Mum's needs. I now know she is safe and very well looked after. I finally have peace of mind.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you so much for taking the time to write a review for us. Your kind words will be shared with our team. We will continue to improve our services to provide the best experience for our residents and their families. Very much appreciated by us all.


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Review from N I (Daughter of Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was as happy as he could be anywhere. Most of the staff were excellent, treating Daf with dignity, and they really cared about him, so we were very satisfied. Office staff were lovely too. Dad could be very difficult at times, which made it difficult for staff to help him on occasions; he wouldn't
be helped or let them in his room, which is why some scores are good rather than excellent. I feel that having a chart in residents' rooms to note their likes, foodwise, and interests would help the staff familiarise themselves with particular needs to offer the best experience.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

We are so glad to hear about your positive experience and thankful for your kind comments. As a team, we are striving together to provide the best experiences for both our residents and family members. Thank you for taking the time to share your experience. We have a copy of "the Care Passport" in the resident's room that is accessible to the staff.


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Review from A C (Resident) assisted by family/friend published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for your feedback. We are pleased that you are happy in our care, and I will cascade this with the team.


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Review from J M (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was only in Sovereign Lodge for a week until his passing, having been discharged to their care following a short critical illness stay in hospital. We cannot emphasise the care and kindness that everyone at Sovereign Lodge extended to both my dad and to us, his family.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for taking the time to write a review for us. I will be sure to let the team know your positive words. It's been a pleasure to have known your family.


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Review from Lesley G (Wife of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sovereign Lodge has been magnificent in their care of my husband up to the point when he died in November. All the staff were wonderful, but my personal praise goes to the Nurse. She made certain that all family members were aware of what was happening, speaking to each of them to ensure that they all
knew the situation as his condition deteriorated and to ensure that everyone was on the same page throughout. Her warmth and care helped me to get through a difficult time, and she oversaw his final days. I shall always be eternally grateful to her and all the staff for their support during this very stressful time.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for your very kind words about the team here at Sovereign Lodge and your experience with us. It was a pleasure to look after your husband whilst he was with us. I will be sure to pass them on to the team.


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Review from Christopher H (Son of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother was only a resident for six days, she was treated well and cared for. We were always welcomed by all staff and offered refreshments.
We thank all the lovely staff for everything they did to make Mum's final days peaceful and calm, particularly the two staff who were so gentle and
thorough with their care on the night she became ill.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for your lovely words about the team at Sovereign Lodge. It was a pleasure to know your family.


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Review from Graham B (Friend of Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring both to residents and visitors, when our friend was reaching end of life they kept us informed and made her as comfortable as possible. I can recommend Sovereign Lodge to anyone looking for a care home.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you very much for your kind words. I will be sure to pass this review on to the whole team. It's been a pleasure to care for your friend and to know you.


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Review from Harold K (Husband of Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was transferred to Sovereign Lodge at the beginning of September 2023. Unfortunately, my wife was bed-bound but from the moment she arrived, she was cared for with compassion and dignity. My wife was always kept clean and tidy. Nothing was too much trouble for the staff, everything ran very
smoothly. I used to go in twice a day to help feed her as she was unable to do anything for herself, and the staff were always available to advise and help if needed.
My wife was in Sovereign Lodge for almost 4 months and the treatment she received was second to none. I would have no hesitation in recommending the home.
The room was a little tired and perhaps some decorating was needed, but I guess with a continual throughput of residents it is difficult to find time to decorate.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for your lovely words, it was a pleasure to know your family. I will make sure to pass this on to the team. The redecorating of the rooms is a work in progress.


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Review from Don B (Power of Attorney of Resident) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather-in-law was admitted to the Home in August 2023, having previously spent two years in a care home. He suffered from severe dementia and was not expected to live for long.
I am very impressed with the care he received throughout the remaining five months of his life, and would strongly
commend the staff for their dedication to residents.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you so much for finding the time to write this review. Your positive comments are really appreciated and mean a lot to the dedicated team here at Sovereign Lodge.


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Review from S T (Daughter of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sovereign Lodge cared for Mum while we found a placement nearer home. During her stay, Mum received excellent care. She perked up so much and enjoyed her stay. All the staff are so caring and helpful.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

We thank you for taking the time to review our home. Knowing we make a difference in our residents' day is so important. Thank you for taking the time to share your experience.


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Review from Stephen R (Friend of Resident) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is always a welcome when you arrive. The nurses are always ready to answer any questions and give a review of the patient. The person I see is happy there and content with everything. I leave feeling happy knowing that the person I visit is content with her life.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for taking the time to share your kind words with us; these will be shared with the team. We work together to provide the best experiences for both our residents and family members.


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Review from Simon T (Son of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was a resident at Sovereign Lodge care home for 9 months until she very sadly passed away. The care my Mother received during this time was first class and all the staff were very friendly but professional when they needed to be. If you are looking for a care/nursing home in Eastbourne I can
assure you that your loved ones will receive excellent care from highly skilled and competent staff at all levels of the business.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you so much for your kind words. Your positive comments are really appreciated and mean a lot to the dedicated team at Sovereign Lodge. It has been a pleasure getting to know your Mum and the rest of the family.


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Review from Sally G (Wife of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was admitted a month ago. All the staff have been very kind and attentive, Nurses very patient, which can’t be easy when you have a good number of residents. Entertainment is great, the activities girls are full of energy , fun, and helpfulness to all residents. There is plenty to stimulate
residents if they wish to participate.
. Food is very good , no one would go hungry , and interestingly, my husband who can be choosy about what he will eat, is thoroughly enjoying his meals and eating things he wouldn’t normally go for at home !
Thoroughly recommend Sovereign Lodge as a well run , caring Home .

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for your very kind words. We are all here to make a difference and ensure we offer the best possible care to our residents. I will pass on your kind words to the team.


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Review from Ian P (Husband of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Sovereign Lodge for just over six weeks having settled in well from day one. What I thought would be a traumatic time for both of us proved to be much easier due to the devotion of the staff and the caring environment they provide. She often expresses how happy she is and how much
she enjoys being there. I am continually amazed at the dedication of the staff and the loving and caring attitude they have towards the residents and although it is a very relaxed environment at Sovereign Lodge, this is not at the expense of the efficiency and effectiveness. Overall, there is really nothing not to like. The food is good, the place is kept spotless and above all the staff are fantastic in providing a safe, loving and very often fun environment for the residents to live in. We both feel so lucky that Sovereign Lodge was suggested to us. It has been a good choice and would strongly recommend it to anyone seeking care for a loved one in this area.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for your generous words. We are so pleased to hear our staff are so dedicated, loving and have a caring attitude towards your wife and other residents. The staff always go above and beyond and make sure the best care possible is being provided. Please do let us know if there are still areas that we need to improve to make your wife's stay as comfortable as possible.


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Review from Patricia C (Wife of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Sovereign Lodge to be a very friendly place, always a lovely welcome when I visit my husband (which is most days), nothing is too much trouble for the care workers. Also the food is very good, choice-wise as well. I have nothing but the highest praise for Sovereign Lodge. I have also recommended
to a friend.

Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre

Thank you for taking the time to leave us a review. We are happy to hear that you found our staff to be friendly and helpful. Thank you again for taking part in the big events in the home.


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Current Review Score: 9.7 (9.744)

Overview of Review Score

The Review Score of 9.7 (9.744) out of 10 for Sovereign Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 59 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.744 for Sovereign Lodge Care Centre is calculated as follows: ( (519 Excellents x 5) + (153 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 683 Ratings = 4.744

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sovereign Lodge Care Centre is based on 59 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 59 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (7)

Margaret

Margaret Coscolluela

Job Title: Home Manager

Our day-to-day can be challenging, but it requires commitment, motivation, and skills to make a vision into reality. I am passionate about delivering person-centred care to our residents and maintaining their independence as much as possible. It is a big adjustment for a resident to leave their own house and be in a nursing home, thus we as a team help them feel welcomed and ensure a homely environment.


The best part of my working day is knowing that I have made a difference in someone's life and have helped them through a difficult situation. Knowing that a resident is satisfied with the care we provide is the greatest achievement for me at the end of the day."


Kathleen

Kathleen Rose

Job Title: Administrator

I wished to be part of this growing company and be able to contribute my knowledge and skills, at the same time learning and growing with the company.


Before I came to Healthcare Homes I was an
administrator/receptionist for a different provider.
I think a person needs to be knowledgeable or must be willing to learn. You must be people orientated, know how to deal with different kinds of people in a friendly but professional manner. Must be well organised and know how to manage time. Stay calm.


The favourite part of my working day is being able to help out with the team. Completing tasks and being ready to accept more. Meeting new people.


The biggest professional challenge in my current role was moving from a corporate company where I had been for 5 years to a smaller but growing company. Luckily enough, after a few weeks of intensive training, I was able to adapt and settle quickly into my new home. Thanks to the most friendly and accommodating staff/residents and relatives of Sovereign Lodge and those at our operations office Apex.


My biggest career highlight to date? I am quite happy to see the progression of my career over the span of six years.


Qualities that make me stand out are;
A good home manager must have good leadership and at the same time be caring and have a passionate heart. Time management is also very important.


My interests outside of work are spending time with my little boy, playing in the sand or swimming together. I also like watching movies and shopping.


I look forward to working with my colleagues who are a bunch of happy and energetic people. Meeting and greeting residents and relatives. Being productive at work – being able to accomplish all tasks given


Stephen

Stephen Kemp

Job Title: Head Chef

Joined: 2020

I decided to work at Healthcare Homes because of the career opportunities
Before joining Healthcare Homes I was a sous chef and head chef
To be good in my role I need good experience and knowledge. Being caring with all of our residents.
My biggest professional challenge in my current role was finding a passion for the industry and my biggest career highlight to date was being on Sky TV.
The qualities that make me stand out are being able to manage staff and allowing staff to manage their own departments.
My interests outside of work are scubadiving, sports, cooking and cycling.
I look forward to moving the business forward in the future and to maintain being the best care home in Eastbourne


Steve

Steve Briffitt

Job Title: Maintenance

Before joining Healthcare Homes I was an
Assistant Facilities Manager.


To be good in my role I need a general understanding of what makes a building work.


My interests outside of work include music and modern history.


Tracy

Tracy Wehham

Job Title: Activities co-ordinator

Sovereign Lodge has a very good name in the local community and I wished to have a more fulfilling job role
Before joining Healthcare Homes I was a landlady at a local public house. I had always worked in the service industry.
To be good in my role I need to be bubbly, outgoing, motivated and confident. Being able to work as part of a team or take a lead role if necessary. Energetic, enthusiastic and loving the job of making people happy.
The favourite part of my working day is putting a smile on people’s faces and making a difference. Giving residents something to look forward to.
My biggest professional challenge in my current role is being diverse in the role and giving a wide variety in the activity schedule; keeping it fresh and exciting. I am undertaking a Health Care Practitioner trainee role which I am very excited about and looking forward to the outcome.
Although there have been many highlights during my time here, none more important than walking in to the lounge areas and seeing smiling, happy residents
The qualities I have to make me stand out are good leadership qualities, being able to communicate freely with staff. Good problem solving skills
Outside of work I like spending time with my family, dining out, walking and enjoying the fresh air with loved ones, watching movies and shopping


The relationships I have formed with my colleagues and residents; it’s not just a job to me. I can honestly say in my time working here, this is my family as well as my friends


Cherry

Cherry Aquino

Job Title: Deputy Manager

Coming soon.


Emma

Emma Field

Job Title: Administrator

I've worked here for 8 year and I love where I work. The home is always busy but fun, and I enjoy being part of the team. My constant happiness helps put smiles on the residents' faces.