Sovereign Lodge Care Centre has a Review Score of 9.7 (9.744) out of 10, based on 59 reviews in the last 2 years. Over all time Sovereign Lodge Care Centre has 223 reviews.
Review from Yvonne J (Daughter of Resident) published on 18 September 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your loved one in our care. Please let us know if there is anything we can do to make your mother stay as comfortable as possible. It has been our pleasure that we managed to take part in your parent's wedding anniversary.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Bryony T (Niece of Resident) published on 7 September 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you so much for finding the time to write this review. Your positive comments are really appreciated and mean a lot to our dedicated team. Kindly send our regards to your aunt, it has been a pleasure to know her.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Clive B (Husband of Resident) published on 5 September 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you so much for your kind comments, I will pass on to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K D (Son of Resident) published on 24 July 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
It was our pleasure to support you and your Dad in Sovereign Lodge. We are pleased to have made a difference and thank you for your very kind words, which will be passed on to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Matt J (Son of Resident) published on 24 July 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you so much for finding the time to complete a review. Your kind words are truly appreciated. From all at Sovereign Lodge, our thoughts remain with you and the rest of the family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David B (Nephew of Resident) published on 18 July 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you for sharing your experience. We are so pleased that your family is happy. We are proud of our lovely home and how hard our team works to provide the best care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carolyn F (Daughter of Resident) published on 5 July 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you so much for your kind comments and for the thoughtful review. It means such a lot to our care team, and we greatly appreciate this.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Juliet K (Niece of Resident) published on 3 July 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you so much for taking the time to review us; it is always rewarding to hear about your personal experience, and it means a lot to our staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Denise B (Niece of Resident) published on 3 July 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you for taking the time to share your experiences and for your heartfelt comments. It means a great deal to our team and really helps other friends and families. I have passed your positive feedback to the team and they were so pleased. All the best from all the staff from Sovereign Lodge.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tara M (Granddaughter of Resident) published on 28 June 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Margaret, Home Manager at Sovereign Lodge Care Centre
Thank you so much for your positive comments, and I will share this with everyone at Sovereign. It means such a great deal to all of our staff to have such wonderful feedback. Sending our regards to your family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Angela L (Daughter of Resident) published on 16 June 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you for your kind review. I will share this with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tim M (Son of Resident) published on 11 June 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you for taking the time to review our home. Knowing we make a difference in our resident's and relatives' day is so important. I will share this with the rest of the team. Your kind words are truly appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D M (Granddaughter of Resident) published on 25 May 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you so much for your time and for your kind and honest words. We are proud of our home, and we all give a little extra in our day to ensure our residents, families, and friends feel that Sovereign Lodge is a home away from home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tracy A (Daughter of Resident) published on 18 May 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you for your very kind words. It is an absolute pleasure from all of the team to support your Dad, and we are pleased that your Dad is settling well in Sovereign Lodge and calls it "home."
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann G (Wife of Resident) published on 18 May 2023
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you so much for finding the time to complete a review. Your kind words are truly appreciated. From all of us here in Sovereign Lodge, our thoughts remain with you and the rest of the family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Zoe M (Daughter of Resident) published on 9 May 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
We are pleased to hear that you and your dad are happy with the care. Your dad is settling well in Sovereign Lodge. Thank you for the nice feedback, and I will certainly pass this on to the whole team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann H (Daughter of Resident) published on 30 March 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thanks for taking the time to leave a review. We sincerely appreciate the positive feedback from your family. Your kind words will be shared with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G S (Wife of Resident) published on 27 March 2023
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you for your review. It was a pleasure to offer the care and support your husband needed, and he had a lovely time during his respite stay in Sovereign Lodge. Take care and best wishes from all of the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nicholas B (Son of Resident) published on 24 March 2023
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you for taking the time to review. I will share your nice feedback with the team. Much appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janet K (Resident) published on 27 February 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Martin Kirkup, Marketing and Sales Director at Sovereign Lodge Care Centre
Thank you so much for taking the time to leave us a review. We are so glad that you are happy in your new home. We hope we can continue to keep your independence as long as possible - we are here for you!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.744) out of 10 for Sovereign Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 59 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.744 for Sovereign Lodge Care Centre is calculated as follows: ( (519 Excellents x 5) + (153 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 683 Ratings = 4.744
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sovereign Lodge Care Centre is based on 59 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 59 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Dec 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
Our day-to-day can be challenging, but it requires commitment, motivation, and skills to make a vision into reality. I am passionate about delivering person-centred care to our residents and maintaining their independence as much as possible. It is a big adjustment for a resident to leave their own house and be in a nursing home, thus we as a team help them feel welcomed and ensure a homely environment.
The best part of my working day is knowing that I have made a difference in someone's life and have helped them through a difficult situation. Knowing that a resident is satisfied with the care we provide is the greatest achievement for me at the end of the day."
Job Title: Administrator
I wished to be part of this growing company and be able to contribute my knowledge and skills, at the same time learning and growing with the company.
Before I came to Healthcare Homes I was an
administrator/receptionist for a different provider.
I think a person needs to be knowledgeable or must be willing to learn. You must be people orientated, know how to deal with different kinds of people in a friendly but professional manner. Must be well organised and know how to manage time. Stay calm.
The favourite part of my working day is being able to help out with the team. Completing tasks and being ready to accept more. Meeting new people.
The biggest professional challenge in my current role was moving from a corporate company where I had been for 5 years to a smaller but growing company. Luckily enough, after a few weeks of intensive training, I was able to adapt and settle quickly into my new home. Thanks to the most friendly and accommodating staff/residents and relatives of Sovereign Lodge and those at our operations office Apex.
My biggest career highlight to date? I am quite happy to see the progression of my career over the span of six years.
Qualities that make me stand out are;
A good home manager must have good leadership and at the same time be caring and have a passionate heart. Time management is also very important.
My interests outside of work are spending time with my little boy, playing in the sand or swimming together. I also like watching movies and shopping.
I look forward to working with my colleagues who are a bunch of happy and energetic people. Meeting and greeting residents and relatives. Being productive at work – being able to accomplish all tasks given
Job Title: Head Chef
Joined: 2020
I decided to work at Healthcare Homes because of the career opportunities
Before joining Healthcare Homes I was a sous chef and head chef
To be good in my role I need good experience and knowledge. Being caring with all of our residents.
My biggest professional challenge in my current role was finding a passion for the industry and my biggest career highlight to date was being on Sky TV.
The qualities that make me stand out are being able to manage staff and allowing staff to manage their own departments.
My interests outside of work are scubadiving, sports, cooking and cycling.
I look forward to moving the business forward in the future and to maintain being the best care home in Eastbourne
Job Title: Maintenance
Before joining Healthcare Homes I was an
Assistant Facilities Manager.
To be good in my role I need a general understanding of what makes a building work.
My interests outside of work include music and modern history.
Job Title: Activities co-ordinator
Sovereign Lodge has a very good name in the local community and I wished to have a more fulfilling job role
Before joining Healthcare Homes I was a landlady at a local public house. I had always worked in the service industry.
To be good in my role I need to be bubbly, outgoing, motivated and confident. Being able to work as part of a team or take a lead role if necessary. Energetic, enthusiastic and loving the job of making people happy.
The favourite part of my working day is putting a smile on people’s faces and making a difference. Giving residents something to look forward to.
My biggest professional challenge in my current role is being diverse in the role and giving a wide variety in the activity schedule; keeping it fresh and exciting. I am undertaking a Health Care Practitioner trainee role which I am very excited about and looking forward to the outcome.
Although there have been many highlights during my time here, none more important than walking in to the lounge areas and seeing smiling, happy residents
The qualities I have to make me stand out are good leadership qualities, being able to communicate freely with staff. Good problem solving skills
Outside of work I like spending time with my family, dining out, walking and enjoying the fresh air with loved ones, watching movies and shopping
The relationships I have formed with my colleagues and residents; it’s not just a job to me. I can honestly say in my time working here, this is my family as well as my friends
Job Title: Deputy Manager
Coming soon.
Job Title: Administrator
I've worked here for 8 year and I love where I work. The home is always busy but fun, and I enjoy being part of the team. My constant happiness helps put smiles on the residents' faces.
