Sovereign Lodge Care Centre has a Review Score of 9.7 (9.744) out of 10, based on 59 reviews in the last 2 years. Over all time Sovereign Lodge Care Centre has 223 reviews.
Review from L B (Daughter-in-law of Resident) published on 27 February 2023
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Overall Experience
5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
We are so glad to hear about your positive experience and thankful for your kind comments. We work together as a team to provide a welcoming home for our residents and family members. Thank you for taking the time to share your experience. Your feedback is important to us.
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Review from S P (Son of Resident) published on 24 February 2023
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Overall Experience
5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank You for taking the time to write to us with feedback. Care and the well-being of all of our residents, their family, and their friends is our priority. We take great pride in ensuring we deliver high-quality care and facilities, so we're glad to hear about your positive experience.
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Review from J T (Husband of Resident) published on 9 February 2023
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Overall Experience
4.0 out of 5
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Review from Patricia M (Wife of Resident) published on 6 February 2023
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Overall Experience
5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you for the nice feedback. It's a pleasure knowing you both. I will certainly cascade your feedback to the team.
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Review from P S (Son of Resident) published on 21 November 2022
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Overall Experience
4.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you for taking the time to give us a review, even though you and the rest of the family are having a difficult time. We do our very best to support our resident's comfort and treat them with dignity and respect.
Best Wishes.
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Review from Kim V (Daughter of Resident) published on 24 October 2022
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Overall Experience
5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you so much for taking the time to leave us a review. Your feedback is really appreciated, and I will pass this on to the team. We are so pleased that we were able to support your Mum and the rest of the family.
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Review from Maureen G (Friend of Resident) published on 3 October 2022
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Overall Experience
5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you for taking the time to give us a review. I will share this with my team. We do try our very best to make events more special and celebrate them here at Sovereign Lodge. Stay Safe.
Regards.
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Review from Laura K (Daughter of Resident) published on 5 September 2022
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Overall Experience
5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you for taking the time to leave us your comments. It is lovely to hear that you were pleased with your Dad's care. I will share your review with the rest of the team. It's a pleasure to know your Dad and your family.
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Review from Jim L (Husband of Resident) published on 30 August 2022
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Overall Experience
5.0 out of 5
Reply from Margaret, Home Manager at Sovereign Lodge Care Centre
We are glad to hear about the positive experience and for your kind comments. Thank you for the time you share your views, and we're pleased that your wife is settled here.
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Review from J C (Daughter of Resident) published on 30 August 2022
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5.0 out of 5
Reply from Margaret, Home Manager at Sovereign Lodge Care Centre
Thankful for your kind words. As a team, we work together to provide the best experiences for both residents and family members. Your recognition of their passion and skilled work is fantastic to hear. We are improving our system in the laundry to ensure the above incident mentioned will be avoided. We appreciate your feedback.
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Review from Richard M (Son of Resident) published on 30 August 2022
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5.0 out of 5
Reply from Margaret Coscolluela, Home Manager at Sovereign Lodge Care Centre
Thank you for taking the time to give us a review. We appreciate your feedback, and we will share this with our team.
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Review from L H (Daughter of Resident) published on 22 August 2022
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Overall Experience
5.0 out of 5
Reply from Margaret, Home Manager at Sovereign Lodge Care Centre
Thank you for your nice feedback. I will make sure that your feedback is shared amongst the staff. We are pleased that you are satisfied with the care of your Mum.
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Review from Neill D (Resident) assisted by family/friend published on 15 August 2022
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Overall Experience
4.0 out of 5
Reply from Margaret, Home Manager at Sovereign Lodge Care Centre
Dear Neill, thank you for your nice and honest feedback. The team is doing their best to meet the needs and expectations of our residents. Thank you for the regular catch-ups, and you know that we hear to listen to your queries. It's nice that you are settling well in Sovereign and have been participating in a variety of activities.
Kind Regards.
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Review from F R (Daughter of Resident) published on 28 July 2022
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Overall Experience
4.0 out of 5
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Review from Sheenah L (Daughter-in-law of Resident) published on 20 July 2022
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Overall Experience
5.0 out of 5
Reply from Margaret, Home Manager at Sovereign Lodge Care Centre
Thank you for your kind words. It has been nice getting to know your family, even for short periods. It is always a pleasure to have looked after your Mum.
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Review from Gary S (Son-in-law of Resident) published on 6 June 2022
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Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Thank you for taking the time to review our service. It is lovely to hear that your Dad is feeling settled and happy at Sovereign Lodge.
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Review from P H (Son of Resident) published on 25 May 2022
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Overall Experience
5.0 out of 5
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Review from A T (Daughter of Resident) published on 18 May 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Thank you for your review. I will share this with the team.
Kind regards,
Home Manager.
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Review from Michael B (Son-in-law of Resident) published on 17 May 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Michael, thank you for taking the time to give us your feedback, the team will be so pleased hear this review.
Kind regards.
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Review from J D (Friend of Resident) published on 17 May 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
It was so lovely to read your review and that the hard work we provided during Covid arrangements impressed you.
Thank you so much for taking the time.
Kind regards.
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The Review Score of 9.7 (9.744) out of 10 for Sovereign Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 59 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.744 for Sovereign Lodge Care Centre is calculated as follows: ( (519 Excellents x 5) + (153 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 683 Ratings = 4.744
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sovereign Lodge Care Centre is based on 59 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 59 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Dec 2019
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Job Title: Home Manager
Our day-to-day can be challenging, but it requires commitment, motivation, and skills to make a vision into reality. I am passionate about delivering person-centred care to our residents and maintaining their independence as much as possible. It is a big adjustment for a resident to leave their own house and be in a nursing home, thus we as a team help them feel welcomed and ensure a homely environment.
The best part of my working day is knowing that I have made a difference in someone's life and have helped them through a difficult situation. Knowing that a resident is satisfied with the care we provide is the greatest achievement for me at the end of the day."
Job Title: Administrator
I wished to be part of this growing company and be able to contribute my knowledge and skills, at the same time learning and growing with the company.
Before I came to Healthcare Homes I was an
administrator/receptionist for a different provider.
I think a person needs to be knowledgeable or must be willing to learn. You must be people orientated, know how to deal with different kinds of people in a friendly but professional manner. Must be well organised and know how to manage time. Stay calm.
The favourite part of my working day is being able to help out with the team. Completing tasks and being ready to accept more. Meeting new people.
The biggest professional challenge in my current role was moving from a corporate company where I had been for 5 years to a smaller but growing company. Luckily enough, after a few weeks of intensive training, I was able to adapt and settle quickly into my new home. Thanks to the most friendly and accommodating staff/residents and relatives of Sovereign Lodge and those at our operations office Apex.
My biggest career highlight to date? I am quite happy to see the progression of my career over the span of six years.
Qualities that make me stand out are;
A good home manager must have good leadership and at the same time be caring and have a passionate heart. Time management is also very important.
My interests outside of work are spending time with my little boy, playing in the sand or swimming together. I also like watching movies and shopping.
I look forward to working with my colleagues who are a bunch of happy and energetic people. Meeting and greeting residents and relatives. Being productive at work – being able to accomplish all tasks given
Job Title: Head Chef
Joined: 2020
I decided to work at Healthcare Homes because of the career opportunities
Before joining Healthcare Homes I was a sous chef and head chef
To be good in my role I need good experience and knowledge. Being caring with all of our residents.
My biggest professional challenge in my current role was finding a passion for the industry and my biggest career highlight to date was being on Sky TV.
The qualities that make me stand out are being able to manage staff and allowing staff to manage their own departments.
My interests outside of work are scubadiving, sports, cooking and cycling.
I look forward to moving the business forward in the future and to maintain being the best care home in Eastbourne
Job Title: Maintenance
Before joining Healthcare Homes I was an
Assistant Facilities Manager.
To be good in my role I need a general understanding of what makes a building work.
My interests outside of work include music and modern history.
Job Title: Activities co-ordinator
Sovereign Lodge has a very good name in the local community and I wished to have a more fulfilling job role
Before joining Healthcare Homes I was a landlady at a local public house. I had always worked in the service industry.
To be good in my role I need to be bubbly, outgoing, motivated and confident. Being able to work as part of a team or take a lead role if necessary. Energetic, enthusiastic and loving the job of making people happy.
The favourite part of my working day is putting a smile on people’s faces and making a difference. Giving residents something to look forward to.
My biggest professional challenge in my current role is being diverse in the role and giving a wide variety in the activity schedule; keeping it fresh and exciting. I am undertaking a Health Care Practitioner trainee role which I am very excited about and looking forward to the outcome.
Although there have been many highlights during my time here, none more important than walking in to the lounge areas and seeing smiling, happy residents
The qualities I have to make me stand out are good leadership qualities, being able to communicate freely with staff. Good problem solving skills
Outside of work I like spending time with my family, dining out, walking and enjoying the fresh air with loved ones, watching movies and shopping
The relationships I have formed with my colleagues and residents; it’s not just a job to me. I can honestly say in my time working here, this is my family as well as my friends
Job Title: Deputy Manager
Coming soon.
Job Title: Administrator
I've worked here for 8 year and I love where I work. The home is always busy but fun, and I enjoy being part of the team. My constant happiness helps put smiles on the residents' faces.
