Sovereign Lodge Care Centre has a Review Score of 9.7 (9.744) out of 10, based on 59 reviews in the last 2 years. Over all time Sovereign Lodge Care Centre has 223 reviews.
Review from Denise B (Daughter of Resident) published on 17 May 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Denise, thank you for taking the time to share your feedback with us, the team will be pleased to read this.
Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M S (Nephew of Resident) published on 13 May 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
It was lovely to read your feedback; thank you for taking the time to share it with us.
Kind regards,
Home Manager.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M H (Wife of Resident) published on 12 May 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
So lovely to hear about your experience with us. I will share this with the team who will be so happy.
Kind regards,
Home manager.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H G (Daughter of Resident) published on 12 May 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Holly, thank you for taking the time to share your experience with us, I am grateful for the positive feedback.
Kind regards,
Home Manager.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kim W (Husband of Resident) published on 12 May 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Kim, thank you for taking the time to share your recent visits to the home, it is very much appreciated.
Kind regards,
Home Manager.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Roy D (Husband of Resident) published on 10 May 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Roy, thank you for taking the time to give us your feedback, it was very much appreciated. Kind regards, Home Manager.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B F (Husband of Resident) published on 10 May 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
It is so good of you to let us know your views. Thank you so much for taking the time.
Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R F (Daughter of Resident) published on 10 May 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Thank you for taking the time to share your experience with us; the team will be very happy to hear your review.
Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Denise S (Daughter of Resident) published on 8 April 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Denise, thank you so much for taking the time to give us your feedback. I am so pleased that we made the transition so much more pleasant than your previous one, as Mum has settled in so well.
Kind regards
Home Manager.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G F (Daughter of Resident) published on 22 February 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Gwendoline, it is lovely to hear that both Mum and yourself are happy with Sovereign Lodge; thank you for taking the time to review the home.
Kind regards,
Home Manager.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kaye T (Granddaughter of Resident) published on 16 February 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Kaye, thank you for taking the time to review the home, and it will be a pleasure to share this with the staff team.
Kind regards
Home Manager.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anne G (Daughter of Resident) published on 7 February 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Anne, thank you for taking the time to give us your feedback, it is lovely to hear and I will gladly share with the staff team.
Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nicholas T (Son of Resident) published on 18 January 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Nick, it was a pleasure to meet your Dad and family these last few months, especially caring for him was a joy. Thank you so much for taking the time to give us a review, and I wish you and your family all the best.
Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kevin B (Son of Resident) published on 14 January 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Kevin, I appreciate you taking the time to let us know about your experience; thank you so much.
Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kevin F (Son of Resident) published on 14 January 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Kevin, I can't wait to share this with the team; thank you so much. It was a pleasure to care for your Dad and meet you both. I wish you all the best for the future.
Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Barry W (Brother of Resident) published on 5 January 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Barry, it is so lovely to have heard from you and thank you so much for giving us feedback, I will update the staff team.
Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Brian B (Son of Resident) published on 7 December 2021
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Brian, this is one of the kindest and most thoughtful reviews I have ever read, it will mean so much to the staff team. Thank you as I remember the beginning of your journey and the bumps your family experienced with Mum settling into the home. Give my regards to all the family.
Kind regards,
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anne B (Daughter of Resident) published on 22 September 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Ann, I received your card, which I shared with the team and then to have a review as well. It is so lovely that you took the time to write to us and about us; we very appreciated it.
Taking care of Dad was a joy, and especially when he was able to go on a bus ride to Beachy Head and talk about your Mum.
Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Paul G (Son of Resident) published on 22 September 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Paul, thank you for your feedback and seeing you yesterday; it was lovely to care for Mum and getting to know you all.
Take care.
Kind regards.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael H (Son of Resident) published on 3 September 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sam Kirwan, Home Manager at Sovereign Lodge Care Centre
Dear Michael, thank you for taking the time to share your experience with us and placing your Dad in our trust. It was a delight to care for Dad and all the family; I will pass on your feedback to the team.
Take care all of you.
Kind regards
Home Manager
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.744) out of 10 for Sovereign Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 59 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.744 for Sovereign Lodge Care Centre is calculated as follows: ( (519 Excellents x 5) + (153 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 683 Ratings = 4.744
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sovereign Lodge Care Centre is based on 59 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 59 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Dec 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
Our day-to-day can be challenging, but it requires commitment, motivation, and skills to make a vision into reality. I am passionate about delivering person-centred care to our residents and maintaining their independence as much as possible. It is a big adjustment for a resident to leave their own house and be in a nursing home, thus we as a team help them feel welcomed and ensure a homely environment.
The best part of my working day is knowing that I have made a difference in someone's life and have helped them through a difficult situation. Knowing that a resident is satisfied with the care we provide is the greatest achievement for me at the end of the day."
Job Title: Administrator
I wished to be part of this growing company and be able to contribute my knowledge and skills, at the same time learning and growing with the company.
Before I came to Healthcare Homes I was an
administrator/receptionist for a different provider.
I think a person needs to be knowledgeable or must be willing to learn. You must be people orientated, know how to deal with different kinds of people in a friendly but professional manner. Must be well organised and know how to manage time. Stay calm.
The favourite part of my working day is being able to help out with the team. Completing tasks and being ready to accept more. Meeting new people.
The biggest professional challenge in my current role was moving from a corporate company where I had been for 5 years to a smaller but growing company. Luckily enough, after a few weeks of intensive training, I was able to adapt and settle quickly into my new home. Thanks to the most friendly and accommodating staff/residents and relatives of Sovereign Lodge and those at our operations office Apex.
My biggest career highlight to date? I am quite happy to see the progression of my career over the span of six years.
Qualities that make me stand out are;
A good home manager must have good leadership and at the same time be caring and have a passionate heart. Time management is also very important.
My interests outside of work are spending time with my little boy, playing in the sand or swimming together. I also like watching movies and shopping.
I look forward to working with my colleagues who are a bunch of happy and energetic people. Meeting and greeting residents and relatives. Being productive at work – being able to accomplish all tasks given
Job Title: Head Chef
Joined: 2020
I decided to work at Healthcare Homes because of the career opportunities
Before joining Healthcare Homes I was a sous chef and head chef
To be good in my role I need good experience and knowledge. Being caring with all of our residents.
My biggest professional challenge in my current role was finding a passion for the industry and my biggest career highlight to date was being on Sky TV.
The qualities that make me stand out are being able to manage staff and allowing staff to manage their own departments.
My interests outside of work are scubadiving, sports, cooking and cycling.
I look forward to moving the business forward in the future and to maintain being the best care home in Eastbourne
Job Title: Maintenance
Before joining Healthcare Homes I was an
Assistant Facilities Manager.
To be good in my role I need a general understanding of what makes a building work.
My interests outside of work include music and modern history.
Job Title: Activities co-ordinator
Sovereign Lodge has a very good name in the local community and I wished to have a more fulfilling job role
Before joining Healthcare Homes I was a landlady at a local public house. I had always worked in the service industry.
To be good in my role I need to be bubbly, outgoing, motivated and confident. Being able to work as part of a team or take a lead role if necessary. Energetic, enthusiastic and loving the job of making people happy.
The favourite part of my working day is putting a smile on people’s faces and making a difference. Giving residents something to look forward to.
My biggest professional challenge in my current role is being diverse in the role and giving a wide variety in the activity schedule; keeping it fresh and exciting. I am undertaking a Health Care Practitioner trainee role which I am very excited about and looking forward to the outcome.
Although there have been many highlights during my time here, none more important than walking in to the lounge areas and seeing smiling, happy residents
The qualities I have to make me stand out are good leadership qualities, being able to communicate freely with staff. Good problem solving skills
Outside of work I like spending time with my family, dining out, walking and enjoying the fresh air with loved ones, watching movies and shopping
The relationships I have formed with my colleagues and residents; it’s not just a job to me. I can honestly say in my time working here, this is my family as well as my friends
Job Title: Deputy Manager
Coming soon.
Job Title: Administrator
I've worked here for 8 year and I love where I work. The home is always busy but fun, and I enjoy being part of the team. My constant happiness helps put smiles on the residents' faces.
